Premium bedding, desk, soundproofing, iron/ironing board

Reviews of Palace Inn Blue US 59 & Gessner

2.5 out of 5
Palace Inn Blue US 59 & Gessner
8200 SW FWY, Houston, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 46 out of 71 reviews" "
Rating 8 - Good. 17 out of 71 reviews" "
Rating 6 - Okay. 6 out of 71 reviews" "
Rating 4 - Poor. 0 out of 71 reviews" "
Rating 2 - Terrible. 2 out of 71 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Noelle, Kingwood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from CC - Guest Relations Manager on May 17, 2024
Hi Noelle! Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

10/10 Excellent

John

Stayed 2 nights in May 2024
Response from CC - Guest Relations Manager on May 15, 2024
Hi John! We are delighted and honored to have received such a high rating. It was a pleasure providing you with a great stay and we aim to continue providing excellent service to both you and our future guests.

8/10 Good

Noelle, Kingwood

Liked: Cleanliness, staff & service, property conditions & facilities
Better than the hilton
Stayed 1 night in May 2024
Response from CC - Guest Relations Manager on May 9, 2024
Hi Noelle! We're honored by your compliment and delighted to hear that you found your experience with us superior to what you've encountered at other hotels. Providing exceptional service and accommodations is our top priority, and we're thrilled that we could exceed your expectations. Your satisfaction is important to us, and we appreciate your feedback. Should your travels bring you back to the area, we would be honored to welcome you back for another enjoyable stay. Thank you for choosing us, and we look forward to serving you again in the future.

10/10 Excellent

Noelle, Kingwood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually stay at the Hilton but the rooms and facilities are better at The Palace. Even though it’s not in an ideal neighborhood, I felt safe. The hotel is also right next door to several good restaurants, a planet fitness and Specs. And you can’t beat the price.
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on May 4, 2024
We're delighted to hear that you enjoyed your stay and found our rooms and facilities to be superior to those at the Hilton. Ensuring our guests feel safe and comfortable is our top priority, and we're pleased that you felt secure during your time with us. Additionally, we're glad that our location near restaurants, a gym, and other amenities added convenience to your stay. Offering great value for our guests is important to us, and we're happy that you found our prices to be unbeatable. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.

10/10 Excellent

JOSE ENRIQUE

Liked: Cleanliness, staff & service, property conditions & facilities
Better than expected!!!
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 27, 2024
Hello Jose, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Noelle, Kingwood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a little tentative, because of the area, but the actual hotel is nicer than some of the Hilton that I’ve stayed at.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 19, 2024
Hello Noelle, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excellent

Hoang

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is absolutely a hidden gem of Houston. The staff were friendly, and the room was in brand-new condition. I go to Houston a lot, so I have stayed at different hotels in the area. They used to have a unique “smell” which most of the time made me feel uncomfortable, but this Palace Inn wasn’t like that. Definitely will come back.
Stayed 4 nights in Feb 2024
Response from MP - Guest Relations Manager on Mar 19, 2024
Hello Hoang, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excellent

Sonya

Excellent accommodation. Staff was great. I would stay again. Nice experience
Stayed 4 nights in Jan 2024
Response from MP - Guest Relations Manager on Mar 19, 2024
Hello Sonya, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excellent

Jewel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
Always a great stay here...from the staff to the rooms, the experience is awesome...
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Mar 19, 2024
Hello Jewel, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

6/10 Okay

Delrick

Response from MP - Guest Relations Manager on Mar 19, 2024
Hello Delrick, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 Good

Lyndon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jewel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
From the time I stepped into the lobby, I was instantly greeted...the female hotel clerk was very nice and it was easy to check in...the room I had was a smokers room but didn't even smell of smoke at all...😊😊😊 The room was clean and bed was fully made up... bathroom was very clean as well ...the housekeeping staff did an excellent job...this was a nice place to stay...would definitely come back...
Stayed 1 night in Nov 2023

10/10 Excellent

Kynadi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice room beautifully decorated and clean and with an amazing shower everyone who works there is so nice and there’s so many complimentary goodies and good room service 10/10 def recommend!
Stayed 1 night in Nov 2023

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have to say that we had to check out early due to noise on the property, but everything else about the property is excellent. There was noise from the highway, noise from the parking lot, noise from the neighbors. However there was a wedding party that had booked most of the rooms and the staff notified us that there are normally rooms that are shielded from the highway noise that were booked at the time. If you are a heavy sleeper, this may not be an issue, but it was a problem for us. However, the rooms were immaculate, the refurbishing work was very well done, and the staff is friendly, attentive, professional. In fact, one of the better staffs I have had at any hotel. They listened and were as responsive as they could be, they were friendly and nice to talk to. They even assisted me getting a refund since I had to check out for reasons beyond my own control (I couldn't sleep...). I would give the staff 15 out of 10 if I could. Simply excellent. There is a variety of food within walking distance as well. And it is location next to 59, so you can get wherever you need as fast as Houston traffic will allow. The noise is the *only* reason I can't give more stars and honestly I wish I could.
Stayed 8 nights in Oct 2023
Response from MP - Guest Relations Manager on Nov 4, 2023
Hello John, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Dustin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was really surprised how nice that place was for the price. Little diamond in the rough. Room was spotless with modern finishes. Brightly lit secure parking lot. You're not going to beat that place for price in that area
Stayed 3 nights in Oct 2023
Response from MP - Guest Relations Manager on Oct 14, 2023
Hello Dustin, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Oct 14, 2023
Hello Raymond, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Peyton

Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Oct 17, 2023
Hello Peyton, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Paola

Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Sep 27, 2023
Hello Paola, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Quick overnight stay, arrived close to midnight, checkin with Cindy was fantastic, superior customer service. Felt safe, not noisy given by highway, and clean room.
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Sep 23, 2023
Hello Valued Customer, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

8/10 Good

Dana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Sep 20, 2023
Hello Dana, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Sade

Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on Sep 13, 2023
Hello Sade, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

6/10 Okay

Jerica

Stayed 1 night in Jul 2023
Response from MP - Guest Relations Manager on Aug 2, 2023
Hello Jerica, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Leandro

Stayed 3 nights in Jul 2023
Response from MP - Guest Relations Manager on Jul 16, 2023
Hello Leandro, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

8/10 Good

Kori

Stayed 1 night in Jul 2023
Response from MP - Guest Relations Manager on Aug 2, 2023
Hello Kori, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excellent

hussenitha

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Unlimited amount of channels including but not limited to HBO ! I was amazed by how spacious the bathrooms were, the toilet had its own door to separate it from the rest of the bathroom( might just be the double bed room feature ). Everything looked new. They even had toothbrushes with floss(it's the little things for me lol) Only only negative is me and my cousin came from Florida for a girl's trippp and we both had heavy suitcases and they didn't have an elevator. Thank God there was a gentleman who carried each of our suitcases one by one up those stairs!! Even then we were nervous for him and worried about when we had to bring those puppies back down when its time to leave smh. Please please install an elevator
Stayed 1 night in Jun 2023
Response from MP - Guest Relations Manager on Jun 24, 2023
Hello Hussenitha, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

TIMOTHY

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very freindly,place very clean and well kept up
Stayed 1 night in Jun 2023
Response from MP - Guest Relations Manager on Jun 24, 2023
Hello Timothy, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything
Stayed 1 night in May 2023
Response from MP - Guest Relations Manager on May 27, 2023
Hello Christian, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

8/10 Good

Jane E

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Right off feeder w/heavy traffic. Personnel were quite friendly, professional and helpful. Wasn’t too sure of area, but nice remodeled room. No coffee in room. No breakfast or brunch to speak of - coffee in office lobby w/some fruit and small pkgd muffins etc.
Stayed 1 night in Mar 2023
Response from MP- Guest Relations Manager on Mar 28, 2023
Hello Jane, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

Gale

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
convenient location, friendly staff, clean comfortable room.
Stayed 1 night in Mar 2023
Response from MP- Guest Relations Manager on Mar 25, 2023
Hello Gale, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Room Was clean. The receptionist that checked up us in 3/15/23 was very nice and pleasant. We booked a double queen bed suite for 6 and it fit all of us nicely and had a pull out couch. My biggest complaint is that we only had 2 towels in our room. We asked for them at night and were told we could not get any until morning time on 3/16. On 3/16 we asked for towels and were once again told we couldn't have any because they had to be washed. We didn't get any towels until that afternoon. And even when we asked them not to take our 2 towels (that came with the room originally) we had left our room and housekeeping came in and took the 2 towels we had hung up to dry, after we had already refused housekeeping, and they left us no towels and we went and asked for some once again and finally received them. Other than our towel issues our stay was pleasant.
Stayed 1 night in Feb 2023
Response from Sincerely, MP - Guest Relations Manager on Mar 18, 2023
Hello Valued Customer, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

Monae

Stayed 1 night in Mar 2023
Response from MP- Guest Relations Manager on Apr 1, 2023
Hello Monae, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Response from Sincerely, MP- Guest Relations Manager on Dec 10, 2022
Hello Alfredo, Thank you for taking the time to post a review on your experience with you stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

2/10 Terrible

Karthikraja

Business traveler
Disliked: Property conditions & facilities, room comfort
Stayed 5 nights in Nov 2022
Response from Sincerely, MP - Guest Relations Manager on Nov 28, 2022
Hello Karthikraja, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2022
Response from Sincerely, MP - Guest Relations Manager on Nov 13, 2022
Hello Matthew, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excellent

Alfredo

Stayed 1 night in Oct 2022

10/10 Excellent

Solomon

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It looks like a typical Inn from outside but the rooms are better than most big hotels out there. The room and environment was clean and housekeeping cleaned our room before we got back everyday. They also had coffee, beverages and snacks available all day. Other than the occasional traffic noise some nights, We had a wonderful stay.
Stayed 3 nights in Apr 2022
Response from MP - Guest Relations Manager on Apr 30, 2022
Hello Solomon, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

10/10 Excellent

Biggy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Latanza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth every penny! The property was very clean,loved the shower they had, big and comfortable bee loved my stay
Stayed 1 night in Dec 2021

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
Very clean room
Stayed 1 night in Dec 2021

10/10 Excellent

Zylie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pretty hotel
The room was spacious and very clean and comfortable, I was marveling at the shower because it was the nicest shower I’ve ever seen. When I left for a bit, I came back to see my room taken care of nicely by room service. I would definitely stay here again, it was such a pretty hotel.
Stayed 2 nights in Nov 2021

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
requested non-smoking room----got a smoking one /some suggestions- need more than one small wastebasket- need something to put luggage on when opening, the floor is not so good also in the shower one needs a mat to prevent falling or slipping it was very slippering-could prevent a lawsuit.
Stayed 1 night in Nov 2021

10/10 Excellent

Daniel

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

10/10 Excellent

saulina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place
This place was extremely clean, nice and new. Very comfortable and quiet. No safety issues. I enjoyed my stay and would recommend this place as a safe and nice place to stay. Will definitely stay here again. The breakfast was just juice and pastries, but it was ok, as long as the place was safe.
Stayed 2 nights in Oct 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greag
For the price it was excellent, very clean and updated!
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great property and great customer service really enjoy this property. The front desk lady was so nice and helpful.
Stayed 1 night in May 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
No bathroom door in 1 king bed room.
Nice, clean room and bathroom. Only downside was the shower area was open to the room without a bathroom door (room with 1 king size bed). The toilet itself was enclosed with a door. Bed was kind of hard.
Stayed 1 night in Apr 2021

10/10 Excellent

Lakeyisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful time
The experience was very good loved it
Stayed 1 night in Jan 2021

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020