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Rating 10 - Excellent. 78 out of 274 reviews" "
10 - Excellent
78
Rating 8 - Good. 58 out of 274 reviews" "
8 - Good
58
Rating 6 - Okay. 49 out of 274 reviews" "
6 - Okay
49
Rating 4 - Poor. 34 out of 274 reviews" "
4 - Poor
34
Rating 2 - Terrible. 55 out of 274 reviews" "
2 - Terrible
55
6.8/10
Cleanliness
7.2/10
Staff & service
5.4/10
Amenities
6.2/10
Property conditions & facilities
6.4/10
Eco-friendliness
Reviews
6/10 Okay
Hilda
Traveled with family
May 21, 2024
Liked: Staff & service
Disliked: Amenities
Location
Hilda
Stayed 1 night in May 2024
10/10 Excellent
Sharlène
Traveled with family
May 19, 2024
Liked: Staff & service
The internet connection is bad. I couldn't even watch any shows on my device. I tried to disconnect and reconnect, nothing helped.
As a female solo traveller, I did not feel very safe. Very dangerous looking dingy area. Bedsheets were dirty with cigarette holes and lights would flicker on. I couldn’t even open my drapes because there was no tint or nothing so everyone can see inside. I wanted to get a refund for one night because I didn’t feel safe and they wouldn’t give it to me so I had to stay inside a dark room locked until my flight was ready. I ended up checking out early to stay at the airport because I felt safer sitting there. Waste of money, pay the extra few dollars to go somewhere nicer
Alexis
Stayed 2 nights in Mar 2024
Response from Ammy on May 2, 2024
Hi, Alexis! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.
10/10 Excellent
Miya
Mar 26, 2024
Liked: Cleanliness
Miya
Stayed 1 night in Mar 2024
Response from Ammy on May 2, 2024
Hi, Miya! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.
You get what you pay for. My room was listed as non-smoking but it definitely was not. As a non-smoker I could smell it in the pillows and the comforter. The cleaning lady did her part by keeping the room clean but to no avail. I went to ask about an iron and ironing board and was told they didnt have one as everytime the got them they were stolen. Who steals those items? The staff that i dealt with were nice and helpful. Not a bad stay.
Eddie L
Stayed 5 nights in Mar 2024
Response from Ammy on May 2, 2024
Hi, Eddie! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.
Hi, Jennifer! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.
4/10 Poor
Kelley
Business traveler
Feb 18, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Outdated rooms
Mold in the Bathroom above the shower.
Had to ask for more towels, was not equipped with enough towels for 2 guest.
Place was clean but needed updating , painting, new bedspread(had cigarette burn in it) and was a non-smoking room.
Kelley
Stayed 3 nights in Feb 2024
Response from Ammy on May 6, 2024
Apologies for the problems you had faced, Kelley! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.
There was an extremely strong odor in the room & the bottom of the door was bent out wouldn’t close leaving a gap & draft. They keep the front desk lobby locked so you have to communicate through a window outside. I was told there were no other rooms. I really need a refund!
Tirrell
Stayed 1 night in Jan 2024
Response from Ammy on May 6, 2024
Hi, Tirrell! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.
Thanks for the positive rating, Michael! Hope to welcome you again soon. Regards, Noah.
6/10 Okay
Richard
Dec 14, 2023
Richard
Stayed 1 night in Dec 2023
Response from Ammy on May 4, 2024
Hi, Richard! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.
10/10 Excellent
Miquela
Dec 7, 2023
Miquela
Stayed 2 nights in Dec 2023
4/10 Poor
Joy
Nov 28, 2023
Disliked: Staff & service
The place was alright, for a cheap hotel. I was upset that they did not honor my reservation, even after I called twice, and emailed them to inform them that I would be late checking in because my flight didn’t arrive until after midnight.
On the plus side;
Location was convenient, property was relatively clean, plenty of hot water.
Not so good;
No elevator, coin operated washing machine was not working.
Overal trip was okay, would consider staying here again.
Jeremy
Stayed 3 nights in Nov 2023
Response from Ammy on May 6, 2024
Hi, Jeremy! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.
Dirty towels, smell like coffee, elevator doesn't work.....
Oussama
Stayed 1 night in Oct 2023
Response from Dewi on Dec 5, 2023
Never meant to disappoint you, Oussama! Request to consider the concern of the cleanliness as an off case, as it is one of our highlights. Do give us another chance to host you soon and we will ensure that you would experience the comfort and hospitality we are known for. Regards, Dewi
everything was ok, bed liens had a burn hole in the sheet, the bed was comfortable.
Thomas
Stayed 1 night in Oct 2023
Response from Barbara on Dec 5, 2023
Thanks for the positive rating, Thomas! We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Have a pleasant day! Regards, Barbara
Hi, Guest! We are sorry to see that our guest is not completely satisfied. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Ava
8/10 Good
Alexis
Oct 3, 2023
Liked: Staff & service
Alexis
Stayed 1 night in Oct 2023
Response from Ava on Oct 17, 2023
Hi, Alexis! We are grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Ava
Not my first choice by any means, and never again.
Room is very dated and desk was stained and chipped and A/C didn't work very good.
I asked for no room service but they don't allow that, so they wasted 5 towels and the maids time for no reason.
Front desk was very stand offish and would let me check in 1 minute before 3pm. Not a big deal, but means they don't manage their time properly.
Edward
Stayed 6 nights in Sep 2023
Response from Ava on Oct 17, 2023
Hi, Edward! We regret the inconvenience may have caused to you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Ava
2/10 Terrible
Lynn
Sep 18, 2023
Disliked: Cleanliness
Lynn
Stayed 4 nights in Sep 2023
Response from Ava on Oct 17, 2023
Hi, Lynn! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Ava
The room was good. Pretty basic and clean. The woman who checked me in was rude and insinuated that I lied about calling about an issue. Her words, "You didn't call but whatever."
Verified traveler
Stayed 1 night in Aug 2023
Response from Ava on Sep 13, 2023
Hi, Guest! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Ava
Hotel was not branded OYO and is operating under a different name…Bedding was uneven from the frame making the mattress flip… uncomfortable sleep… coils felt through the sheets.
Perry
Stayed 1 night in Aug 2023
Response from Barbara on Sep 13, 2023
Hi, Perry! Please accept our sincere apologies for the inconvenience caused. We agree that the lack of cleanliness is unacceptable, we request you to please take this as an off case since we are thoroughly working on cleanliness and it is one of our basic aspects to serve our guests with. Rest be assured, we have updated our team to take the required action immediately to resolve this particular issue. Have a great day ahead! Regards, Barbara
Hi, Paul! Thank you very much for your wonderful rating. When we see visitors enjoying our services, it gives us tremendous satisfaction. Keep allowing us to host you and we will make every effort to keep this smile forever. Regards, Dewi
Thank you very much, Ovidio! Delighted to know you loved our services. Keep giving us the opportunity and we assure you an amazing experience every time. Regards, Ava
Sorry for the unpleasant experience you had with us, Elizabeth! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Joey
4/10 Poor
Shelly
Jul 31, 2023
Disliked: Cleanliness
Shelly
Stayed 4 nights in Jul 2023
Response from Joey on Sep 13, 2023
Hi, Shelly! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Joey
Nothing like the pictures you see online, bed sheets & towels were dirty, pool was closed.
Miranda
Stayed 1 night in Jul 2023
Response from Rosy on Jul 29, 2023
Hi, Miranda! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted, and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Rosy
8/10 Good
Quintrell
Traveled with family
Jul 22, 2023
Liked: Cleanliness
Disliked: Staff & service
It was okay
Quintrell
Stayed 1 night in Jul 2023
Response from Eva on Jul 25, 2023
Delighted to hear your words of praise, Quintrell! We will ensure consistent service when you visit us next time. Have a pleasant day ahead. Regards, Eva
Hi, Michael! Thanks a lot for giving us the perfect rating. Next time we are going to carry out our best efforts to pull this off to a whole new level. Regards, Eva