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Reviews of Hampton Inn & Suites Houston Heights I-10

2.5 out of 5
Hampton Inn & Suites Houston Heights I-10
5820 Katy Fwy, Houston, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 692 out of 1003 reviews" "
Rating 8 - Good. 215 out of 1003 reviews" "
Rating 6 - Okay. 49 out of 1003 reviews" "
Rating 4 - Poor. 24 out of 1003 reviews" "
Rating 2 - Terrible. 23 out of 1003 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Very noisy
Stayed 2 nights in Apr 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
We were here for a brief unexpected stay for a funeral. It was nice, clean and the staff was friendly. I would stay here again.
Stayed 1 night in Feb 2024
Response from Team Hilton on Apr 26, 2024
We appreciate you taking the time to review our hotel. We are pleased you enjoyed our Hamptonality; Friendly, Authentic, Caring, and Thoughtful service. We look forward to your next visit

10/10 Excellent

Lindsay, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet.
Stayed 2 nights in Apr 2024
Response from Team Hilton on Apr 26, 2024
We appreciate you taking the time to review our hotel. We are pleased you enjoyed our Hamptonality; Friendly, Authentic, Caring, and Thoughtful service. We look forward to your next visit

8/10 Good

Marsha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Difficult to get into parking lot through Denny's parking lot.
Stayed 2 nights in Apr 2024
Response from Team Hilton on Apr 26, 2024
Thank you for taking the time to provide us your feedback. Our teams work hard to provide clean rooms, friendly service, comfortable surroundings every guest, every stay. We apologize for the inconveniences of the entrance to the Hotel. Thank you for providing us your feedback!

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
mmm
Stayed 2 nights in Mar 2024
Response from Team Hilton on Apr 26, 2024
We appreciate you taking the time to review our hotel. We are pleased you enjoyed our Hamptonality; Friendly, Authentic, Caring, and Thoughtful service. We look forward to your next visit

10/10 Excellent

Iryna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good!
Stayed 1 night in Apr 2024
Response from Team Hilton on Apr 4, 2024
We appreciate you taking the time to review our hotel. We are pleased you enjoyed our Hamptonality; Friendly, Authentic, Caring, and Thoughtful service. We look forward to your next visit.

2/10 Terrible

William

No power at hotel.
Stayed 1 night in Mar 2024
Response from Team Hilton on Mar 30, 2024
Thank you for taking the time to provide us your feedback. Our teams work hard to provide clean rooms, friendly service, comfortable surroundings every guest, every stay. We apologize for the inconveniences of Center Point Energy transmitter being down, and had to be replace during your stay. We will use your feedback as a teachable moment with our staff.Thank you for providing us your feedback!

10/10 Excellent

Rosa M.

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 4 nights in Mar 2024
Response from Team Hilton on Mar 29, 2024
We appreciate you taking the time to review our hotel. We are pleased you enjoyed our Hamptonality; Friendly, Authentic, Caring, and Thoughtful service. We look forward to your next visit

10/10 Excellent

Madeline, San Juan

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms.
Stayed 4 nights in Mar 2024
Response from Team Hilton on Mar 29, 2024
We appreciate you taking the time to review our hotel. We are pleased you enjoyed our Hamptonality; Friendly, Authentic, Caring, and Thoughtful service. We look forward to your next visit

10/10 Excellent

Rainer, Newtown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Hilton on Mar 29, 2024
We appreciate you taking the time to review our hotel. We are pleased you enjoyed our Hamptonality; Friendly, Authentic, Caring, and Thoughtful service. We look forward to your next visit

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Team Hilton on Mar 22, 2024
We appreciate you taking the time to review our hotel. We are pleased you enjoyed our Hamptonality; Friendly, Authentic, Caring, and Thoughtful service. We look forward to your next visit with us.

10/10 Excellent

Jennifer

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was excellent and breakfast was great. Great location
Stayed 3 nights in Mar 2024
Response from Team Hilton on Mar 17, 2024
We appreciate you taking the time to review our hotel. We are pleased you enjoyed our Hamptonality; Friendly, Authentic, Caring, and Thoughtful service. We look forward to your next visit.

8/10 Good

Catherine

Traveled with family
Liked: Cleanliness
We didn’t have any major issues while here, but small things in the room were broken (peep hole cover, shower drain, sink backsplash). Breakfast was as expected, nothing amazing, but nothing bad. Area around the hotel seemed sketchy and it was a very awkward parking lot to get into.
Stayed 3 nights in Mar 2024
Response from Team Hilton on Mar 22, 2024
Thank you for taking the time to provide us your feedback. Our teams work hard to provide clean rooms, friendly service, comfortable surroundings every guest, every stay. We apologize for the inconveniences concerning your stay. We will use your feedback as a teachable moment with our staff. Thank you for providing us your feedback!

10/10 Excellent

catherine

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great management and staff!
Stayed 1 night in Mar 2024
Response from Team Hilton on Mar 17, 2024
We appreciate you taking the time to review our hotel. We are pleased you enjoyed our Hamptonality; Friendly, Authentic, Caring, and Thoughtful service. We look forward to your next visit.

10/10 Excellent

Salvatore

Stayed 1 night in Feb 2024
Response from TeamHilton on Mar 10, 2024
We appreciate you taking the time to review our hotel. We are pleased you enjoyed our Hamptonality; Friendly, Authentic, Caring, and Thoughtful service. We look forward to your next visit.

10/10 Excellent

Kristi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here while show our cows at the Houston rodeo. It was an 18 minute drive to the stadium but places closer to the location were twice as much. The room was very spacious. Great water pressure and hot water. I can’t stand a lukewarm shower. Breakfast was on point!!! Property was clean. Parking was ok not the biggest area but we made it work. We will be staying here again next year.
Stayed 2 nights in Mar 2024
Response from Team Hilton on Mar 7, 2024
We appreciate you taking the time to review our hotel. We are pleased you enjoyed our Hamptonality; Friendly, Authentic, Caring, and Thoughtful service. We look forward to your next visit.

10/10 Excellent

chek

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The property is very clean and friendly staffs.
Stayed 1 night in Mar 2024
Response from Team Hilton on Mar 7, 2024
We appreciate you taking the time to review our hotel. We are pleased you enjoyed our Hamptonality; Friendly, Authentic, Caring, and Thoughtful service. We look forward to your next visit with us.

10/10 Excellent

Gretchen

Stayed 4 nights in Feb 2024
Response from Team Hilton on Mar 22, 2024
We appreciate you taking the time to review our hotel. We are pleased you enjoyed our Hamptonality; Friendly, Authentic, Caring, and Thoughtful service. We look forward to your next visit

10/10 Excellent

cesar

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Feb 2024
Response from Team Hilton on Mar 7, 2024
We appreciate you taking the time to review our hotel. We are pleased you enjoyed our Hamptonality; Friendly, Authentic, Caring, and Thoughtful service. We look forward to your next visit with us.

8/10 Good

Thuy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was what we expected for Hampton Inn with clean but basic room and decor. Breakfast was ok and changed through out the stay with egg dish and meat and waffle maker and some fruit and pastry and cereal. Coffee was a bit weak. Kids loved the pool and it was clean. Not very big but fun for them, would be hard to do laps with kids there. The most annoying thing was entering the hotel parking lot which is by the Dennys. Depending on direction it is very hard to figure out at first and has a wierd light. Would stay again if visiting our family in area.
Stayed 2 nights in Feb 2024
Response from Hampton Team on Feb 24, 2024
Dear guest, Thank you for your feedback. We apologize for the inconvenience during your stay and hope you are able to give us another opportunity to provide you with a superior experience.

8/10 Good

Doug

Liked: Cleanliness, staff & service
Cable tv was very sporadic both days I stayed breakfast first nite the potatoes were cold/ half frozen. Second morning all good
Stayed 2 nights in Feb 2024
Response from Hampton Team on Feb 24, 2024
Dear guest, Thank you for your feedback. We apologize for the inconvenience during your stay and hope you are able to give us another opportunity to provide you with a superior experience.

10/10 Excellent

Cora

Stayed 1 night in Jan 2024
Response from Team Hampton on Feb 24, 2024
We appreciate you taking the time to review our hotel. We are pleased you enjoyed our Hamptonality; Friendly, Authentic, Caring, and Thoughtful service. We look forward to your next visit.

8/10 Good

faisal

Business traveler
Liked: Amenities, property conditions & facilities
In general it's very good
Stayed 7 nights in Feb 2024
Response from Team Hilton on Feb 18, 2024
We appreciate you taking the time to review our hotel. We are pleased you enjoyed our Hamptonality; Friendly, Authentic, Caring, and Thoughtful service. We look forward to your next visit.

10/10 Excellent

anthony

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nos atendieron super bien..!! el próximo año regresaremos.
Stayed 3 nights in Feb 2024
Response from Team Hilton on Feb 17, 2024
We appreciate you taking the time to review our hotel. We are pleased you enjoyed our Hamptonality; Friendly, Authentic, Caring, and Thoughtful service. We look forward to your next visit.

6/10 Okay

JAEHYEON

Business traveler
Disliked: Amenities
Train noise at night makes me annoying. But overall, it was not bad to stay couple of days.
Stayed 4 nights in Feb 2024
Response from - Hampton Inn and Suites Houston Heights on Feb 14, 2024
Dear guest, Thank you for your feedback. We apologize for the inconvenience during your stay and hope you are able to give us another opportunity to provide you with a superior experience.

8/10 Good

LEE

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from - Hampton Inn and Suites Houston Heights on Feb 14, 2024
Dear guest, Thank you for your feedback, we hope to see you again!

10/10 Excellent

Arieayianna

Stayed 1 night in Jan 2024
Response from Team Hilton on Mar 22, 2024
We appreciate you taking the time to review our hotel. We are pleased you enjoyed our Hamptonality; Friendly, Authentic, Caring, and Thoughtful service. We look forward to your next visit with us.

10/10 Excellent

KEISSA

Liked: Staff & service, property conditions & facilities
parking wasnt cool
Stayed 1 night in Jan 2024
Response from Team Hilton on Jan 28, 2024
We appreciate you taking the time to review our hotel. We are pleased you enjoyed our Hamptonality; Friendly, Authentic, Caring, and Thoughtful service. We look forward to your next visit.

10/10 Excellent

Krystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s next to an extremely busy Mexican restaurant. The restaurants parking lot is not big enough so there are always cars blocking the lot to the hotel. Only real complaint.
Stayed 1 night in Jan 2024
Response from Team Hilton on Jan 28, 2024
We appreciate you taking the time to review our hotel. We are pleased you enjoyed our Hamptonality; Friendly, Authentic, Caring, and Thoughtful service. We look forward to your next visit.

10/10 Excellent

Patricia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Houston
Clean, well organized, friendly staff.
Stayed 1 night in Jan 2024
Response from Team Hilton on Jan 26, 2024
We appreciate you taking the time to review our hotel. We are pleased you enjoyed our Hamptonality; Friendly, Authentic, Caring, and Thoughtful service. We look forward to your next visit.

10/10 Excellent

Piilani

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay, staff was polite. Breakfast was good, check in and check out were easy.
Stayed 1 night in Jan 2024
Response from Team Hilton on Jan 26, 2024
We appreciate you taking the time to review our hotel. We are pleased you enjoyed our Hamptonality; Friendly, Authentic, Caring, and Thoughtful service. We look forward to your next visit.

10/10 Excellent

Eduardo

Liked: Cleanliness
Everything Excellent
Stayed 2 nights in Dec 2023
Response from Team Hilton on Jan 26, 2024
We appreciate you taking the time to review our hotel. We are pleased you enjoyed our Hamptonality; Friendly, Authentic, Caring, and Thoughtful service. We look forward to your next visit.

10/10 Excellent

Fernando, AUSTIN

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Team Hilton on Jan 26, 2024
We appreciate you taking the time to review our hotel. We are pleased you enjoyed our Hamptonality; Friendly, Authentic, Caring, and Thoughtful service. We look forward to your next visit.

8/10 Good

Jorge

Stayed 2 nights in Dec 2023
Response from Team Hilton on Jan 26, 2024
We appreciate you taking the time to review our hotel. We are pleased you enjoyed our Hamptonality; Friendly, Authentic, Caring, and Thoughtful service. We look forward to your next visit.

10/10 Excellent

Tammy

Traveled with partner
Liked: Amenities
Everything was to my liking.
Stayed 3 nights in Dec 2023
Response from Team Hilton on Jan 6, 2024
We appreciate you taking the time to review our hotel. We are pleased you enjoyed our Hamptonality; Friendly, Authentic, Caring, and Thoughtful service. We look forward to your next visit.

10/10 Excellent

NATASHA

Stayed 4 nights in Dec 2023
Response from Team Hilton on Jan 26, 2024
We appreciate you taking the time to review our hotel. We are pleased you enjoyed our Hamptonality; Friendly, Authentic, Caring, and Thoughtful service. We look forward to your next visit.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Team Hilton on Jan 6, 2024
We appreciate you taking the time to review our hotel. We are pleased you enjoyed our Hamptonality; Friendly, Authentic, Caring, and Thoughtful service. We look forward to your next visit.

10/10 Excellent

Jasmon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Complementary breakfast was nice. Stayed for an extended stay - we had no issues. Staff were attentive and friendly. Would definitely stay here again.
Stayed 7 nights in Dec 2023
Response from Team Hilton on Jan 6, 2024
We appreciate you taking the time to review our hotel. We are pleased you enjoyed our Hamptonality; Friendly, Authentic, Caring, and Thoughtful service. We look forward to your next visit.

10/10 Excellent

Vinisha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Team Hampton on Dec 29, 2023
We appreciate you taking the time to review our hotel. We are pleased you enjoyed our Hamptonality; Friendly, Authentic, Caring, and Thoughtful service. We look forward to your next visit.

10/10 Excellent

sanjay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and new facility
Stayed 1 night in Dec 2023
Response from Team Hilton on Dec 28, 2023
We appreciate you taking the time to review our hotel. We are pleased you enjoyed our Hamptonality; Friendly, Authentic, Caring, and Thoughtful service. We look forward to your next visit.

6/10 Okay

manoj & Pooja

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good, we stayed for two nights and they had same breakfast both the days. I have stayed in other hotels and they chg their menu daily.
Stayed 2 nights in Dec 2023
Response from Team Hampton on Dec 29, 2023
Thank you for taking the time to provide us your feedback. Our teams work hard to provide clean rooms, friendly service, comfortable surroundings every guest, every stay. We apologize for the inconvenience regarding our breakfast menu. Thank you for providing us your feedback!

10/10 Excellent

Ariana

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gated parking and really great breakfast
Stayed 1 night in Dec 2023
Response from Team Hilton on Dec 28, 2023
We appreciate you taking the time to review our hotel. We are pleased you enjoyed our Hamptonality; Friendly, Authentic, Caring, and Thoughtful service. We look forward to your next visit.

10/10 Excellent

Marilyn

Traveled with family
Very clean, modern facility. Friendly, helpful staff
Stayed 3 nights in Dec 2023
Response from Team Hilton on Dec 28, 2023
We appreciate you taking the time to review our hotel. We are pleased you enjoyed our Hamptonality; Friendly, Authentic, Caring, and Thoughtful service. We look forward to your next visit.

10/10 Excellent

Kathleen

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed in this hotel at least 3 times. Staff is friendly anfd attentive, The hotel as a whole was clean. My room was neat and clean. At check in front desk staff answered all my questions before I even had to ask. Check out was simple. Will stay there again.
Stayed 3 nights in Dec 2023
Response from Team Hilton on Dec 28, 2023
We appreciate you taking the time to review our hotel. We are pleased you enjoyed our Hamptonality; Friendly, Authentic, Caring, and Thoughtful service. We look forward to your next visit.

8/10 Good

Ranjay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
To et upgraded to a suite it was great. WiFi could be better Breakfast could be better
Stayed 1 night in Dec 2023
Response from Team Hilton on Jan 1, 2024
Thank you for taking the time to provide us your feedback. Our teams work hard to provide clean rooms, friendly service, comfortable surroundings every guest, every stay. We apologize for the inconveniences regarding your breakfast and the Wi-Fi as well. We understand your frustrations. Thank you for providing us your feedback!

4/10 Poor

Lucy

Stayed 3 nights in Dec 2023
Response from Team Hilton on Jan 26, 2024
Thank you for taking the time to provide us your feedback. Our teams work hard to provide clean rooms, friendly service, comfortable surroundings every guest, every stay. We apologize for the inconveniences concerning your stay, which caused the low score We understand your frustrations, and will use your feedback for a teachable moment. Thank you for providing us your feedback!

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Pet friendly
Entering the hotel on a Thursday evening was a disaster-the intersection is backed up with traffic of folks trying to get to a nightclub of some sort, which blocks the intersection. While standing at reception for check-in, two females walked through who seemed dressed for the nightclub, wearing less clothing than co-eds wear at the beach in the summer time. So while this was un-nerving, we did get our room, and get the car parked behind a gated parking lot on property. The room itself could use a deep cleaning and some light maintenance, such as the wallpaper was peeling in a few places and my socks were pretty nasty after only a few minutes walking around. The room itself was comfortable, the hotel overall was quiet. Staff was courteous. The hotel does not have its own entrance so you have to drive through the Denny’s parking lot to get there. I wouldn’t plan on walking to any restaurants.
Stayed 1 night in Dec 2023
Response from Team Hilton on Dec 23, 2023
Thank you for taking the time to provide us your feedback. Our teams work hard to provide clean rooms, friendly service, comfortable surroundings every guest, every stay. We apologize for the inconveniences concerning your stay with us. We understand your frustrations and will use your feedback for a teachable moment. Thank you for providing us your feedback!

6/10 Okay

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Team Hilton on Dec 23, 2023
Thank you for taking the time to provide us your feedback. Our teams work hard to provide clean rooms, friendly service, comfortable surroundings every guest, every stay. We apologize for the inconveniences concerning your low score with us. We would love to hear your feedback to improve our services and use it as a teachable moment with our staff. Thank you for providing us your feedback!

10/10 Excellent

Alex L, Sarasota

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Team Hilton on Dec 23, 2023
We appreciate you taking the time to review our hotel. We are pleased you enjoyed our Hamptonality; Friendly, Authentic, Caring, and Thoughtful service. We look forward to your next visit.

10/10 Excellent

Audy, Temple

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The difficulty in parking entry because of a restaurant on the corner was very terrible
Stayed 1 night in Dec 2023
Response from Team Hilton on Dec 16, 2023
Thank you for taking the time to provide us your feedback. Our teams work hard to provide clean rooms, friendly service, comfortable surroundings every guest, every stay. We apologize for the entry of our hotel not meet your expectations. We will use your feedback as a teachable moment with our staff. We hope you gives us another chance to show your our Hamptonality culture we try to install in all of our team members.