Exterior detail

Reviews of Fairfield Inn & Suites by Marriott Houston Pasadena

2.5 out of 5
Fairfield Inn & Suites by Marriott Houston Pasadena
3640 E Sam Houston Parkway South, Pasadena, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 347 out of 499 reviews" "
Rating 8 - Good. 97 out of 499 reviews" "
Rating 6 - Okay. 29 out of 499 reviews" "
Rating 4 - Poor. 11 out of 499 reviews" "
Rating 2 - Terrible. 15 out of 499 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph, Denton

Liked: Staff & service
Stayed 4 nights in Apr 2024
Response from Assistant General Manager on May 5, 2024
Dear Joseph, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Fairfield Inn & Suites Houston Pasadena.Warmest Regards,Mitchell KunzeAssistant General Manager

8/10 Good

FELIX

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Assistant General Manager on May 4, 2024
Dear FELIX, We are pleased to receive your generous rating for Fairfield Inn & Suites Houston Pasadena. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Warmest Regards,Mitchell KunzeAssistant General Manager

10/10 Excellent

jagwinder

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Assistant General Manager on May 4, 2024
Dear jagwinder, We are delighted you enjoyed your stay at Fairfield Inn & Suites Houston Pasadena. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Warmest Regards,Mitchell KunzeAssistant General Manager

10/10 Excellent

fabian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast options
Stayed 1 night in Apr 2024
Response from Assistant General Manager on Apr 29, 2024
Dear Fabian, We are delighted you enjoyed the breakfast at Fairfield Inn & Suites Houston Pasadena. Your satisfaction is our priority, and we strive to provide a delightful experience for all our guests. Thank you for your kind feedback, and we look forward to welcoming you back soon for another enjoyable stay!Warmest Regards,Mitchell KunzeAssistant General Manager

8/10 Good

Parm

Stayed 2 nights in Apr 2024
Response from Assistant General Manager on May 19, 2024
Dear Parm, Thank you for choosing Fairfield Inn & Suites Houston Pasadena. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to welcoming you back soon.Warmest Regards,Mitchell KunzeAssistant General Manager

10/10 Excellent

Rajwinder

Stayed 1 night in Apr 2024
Response from Assistant General Manager on May 19, 2024
Dear Rajwinder, Thanks for the outstanding rating! We are delighted your time at Fairfield Inn & Suites Houston Pasadena was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Warmest Regards,Mitchell KunzeAssistant General Manager

10/10 Excellent

Muhammad Azmat

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2024
Response from Assistant General Manager on Apr 18, 2024
Dear Muhammad, On behalf of our team at Fairfield Inn & Suites Houston Pasadena, thank you for the excellent review. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We hope we will continue to be your hotel of choice whenever your travel brings you back to the area.Warmest Regards,Mitchell KunzeAssistant General Manager

10/10 Excellent

Elke

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the money nice breakfast buffet free water
Stayed 2 nights in Apr 2024
Response from Assistant General Manager on Apr 16, 2024
Dear Elke, Thank you for choosing Fairfield Inn & Suites Houston Pasadena for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay. We are so pleased that we exceeded all of your expectations and that you found us to be a great value. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Warmest Regards,Mitchell KunzeAssistant General Manager

10/10 Excellent

Jovan, Glenn Heights

Liked: Cleanliness, staff & service, property conditions & facilities
This was just what we needed for a weekend dance tournament with our daughter. The room was fine and the shower water pressure and temperature was excellent.
Stayed 2 nights in Mar 2024
Response from Assistant General Manager on Apr 2, 2024
Dear Jovan, We are very glad our hotel perfectly suits your needs, and you had a great experience throughout our hotel. We love what we do, but being recognized for a job well done is always nice! Thank you for appreciating our comfortable rooms. We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Fairfield Inn & Suites Houston Pasadena.Warmest Regards,Mitchell KunzeAssistant General Manager

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience
Stayed 1 night in Mar 2024
Response from Assistant General Manager on Apr 1, 2024
Dear Phyllis, We are thrilled you had a great experience at Fairfield Inn & Suites Houston Pasadena! Providing excellent service and comfort to our guests is our top priority. Thank you for choosing our hotel, and we hope to welcome you back soon for another enjoyable stay!Warmest Regards,Mitchell KunzeAssistant General Manager

10/10 Excellent

Ellian, Katy

Traveled with family and small children
Overall the property is clean and well maintained.
Stayed 1 night in Mar 2024
Response from Assistant General Manager on Mar 24, 2024
Dear Ellian, We are delighted you found Fairfield Inn & Suites Houston Pasadena clean and well-maintained! Providing a comfortable and inviting atmosphere is our top priority, and we're pleased that you enjoyed your stay with us. Thank you for your positive feedback, and we look forward to welcoming you back for another enjoyable visit in the future!Warmest Regards,Mitchell KunzeAssistant General Manager

2/10 Terrible

Jorge

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I called property about having flowers in the bed and when I arrived there was no flowers. Also the a/c was broken so I had to switch rooms in middle of the night . For the price it was not worth it
Stayed 1 night in Mar 2024
Response from Assistant General Manager on Mar 21, 2024
Dear Jorge, We sincerely apologize for the inconvenience you experienced during your recent stay with us. It's disheartening to read that we failed to fulfill your request for flowers and that you encountered issues with the air conditioning. Please know that your feedback is invaluable, and we are taking immediate steps to address these concerns to ensure a more seamless experience for our guests in the future. We understand your disappointment, and we hope for the opportunity to regain your trust and provide you with the exceptional service and comfort you deserve on your next visit. Thank you for bringing these matters to our attention.Warmest Regards,Mitchell KunzeAssistant General Manager

10/10 Excellent

Cynthia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to have our employees stay.
Stayed 1 night in Feb 2024
Response from Assistant General Manager on Mar 6, 2024
Dear Cynthia, We are delighted that Fairfield Inn & Suites Houston Pasadena was a great choice for accommodating your employees! Providing a comfortable and welcoming environment for our guests is our priority. Thank you for choosing us, and we look forward to welcoming you back for future stays.Warmest Regards,Mitchell KunzeAssistant General Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was very nice and good variety.
Stayed 1 night in Jan 2024
Response from Mitchell K. on Jan 30, 2024
Hi Mary, Thank you so much for the informative and positive feedback! We hope you stay with us in the future should your travels bring you back to the area.

4/10 Poor

Bryan

Stayed 4 nights in Jan 2024
Response from Assistant General Manager on Feb 29, 2024
Dear Bryan, We thank you for rating your stay. Please accept our apologies for any oversights during your time with us. We want every guest to have a memorable stay, and we regret this was not your experience. We hope you will revisit so we can extend the exceptional hospitality we are known for providing.Warmest Regards,Mitchell KunzeAssistant General Manager

10/10 Excellent

Francisco

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay great customer service from both morning and night crew.
Stayed 1 night in Jan 2024
Response from Matthew E. on Jan 17, 2024
Francisco, thank you for your feedback! It was such a pleasure to have you here with us and we can't wait to welcome you back!

8/10 Good

Christopher

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Matthew E. on Jan 17, 2024
Chris, thank you for your feedback! It was such a pleasure to have you here with us and we can't wait to welcome you back!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, new hotel but breakfast had small selection
Great hotel, nice room and bed. However, the breakfast was sparse. No fruit, and little hot food. I did like having the hot tea selection and the oatmeal selection.
Stayed 1 night in Jan 2024
Response from Matthew E. on Jan 17, 2024
Shannon, thank you for your feedback! It was such a pleasure to have you here with us and we can't wait to welcome you back!

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Matthew E. on Jan 8, 2024
Robert, thank you for your feedback!! It was such a pleasure to have you with us and we can't wait to welcome you back!!!

10/10 Excellent

Elisabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of shops in the area, restaurants were everywhere.. Very conveniently located next to 8 to get on toll road.. Had laundry which we liked..
Stayed 6 nights in Dec 2023
Response from Matthew E. on Dec 28, 2023
Elisabeth, thank you so much for your feedback! It was a pleasure to have you here with us and we are so happy to see you had a great stay! We look forward to seeing you again soon.

2/10 Terrible

Christine

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Matthew E. on Dec 18, 2023
Christine, thank you for your feedback. I am very sorry to hear you did not have a good experience with us. It is our goal to provide a relaxing home away from home experience for all hotel guest. Please feel free to reach out to me directly to provide further details that influenced your low rating. We will use your feedback to improve our service.

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was under major construction. Disclaimer was buried at the very bottom of the listing. Would have booked elsewhere had the information been readily visible
Stayed 2 nights in Dec 2023
Response from Matthew E. on Dec 6, 2023
Matthew, thank you for your feedback! I am very sorry to hear the information regarding our exterior repairs were not easy to find. I will reach out to Expedia regarding placement/visibility. The information is also noted on brand site and we are notifying guest upon arrival.

8/10 Good

Cynthia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here almost every month.
Stayed 1 night in Oct 2023
Response from Matthew E. on Oct 5, 2023
Cynthia, thank you so much for your feedback! We appreciate your continued business and we look forward to welcoming you back home again soon!

10/10 Excellent

Estella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Matthew E. on Oct 1, 2023
Estella,Thank you so much for your feedback! It was a pleasure to accommodate you here at the Fairfield Inn & Suites Houston/Pasadena! We can't wait to welcome you back!

2/10 Terrible

Srinivas

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Matthew E. on Oct 1, 2023
Srinivas,Thank you so much for your feedback! It was a pleasure to accommodate you here at the Fairfield Inn & Suites Houston/Pasadena! We are sorry to see you had a less than satisfactory experience during your stay. Please reach out to me directly to address any lingering concerns you may have. We hope to welcome you back soon!

10/10 Excellent

Abel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good deal would stay again
Breakfast could have been better but overall served the purpose.
Stayed 2 nights in Aug 2023
Response from Matthew E. on Oct 1, 2023
Abel,Thank you so much for your feedback! It was a pleasure to accommodate you here at the Fairfield Inn & Suites Houston/Pasadena! We can't wait to welcome you back!

10/10 Excellent

BONG HEE, Irvine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The clerk at the desk was quite professional. Room is clean and well organized.
Stayed 1 night in Aug 2023

10/10 Excellent

Cynthia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay
Stayed 1 night in Aug 2023
Response from Matthew E. on Oct 1, 2023
Cynthia,Thank you so much for your feedback! It was a pleasure to accommodate you here at the Fairfield Inn & Suites Houston/Pasadena! We can't wait to welcome you back!

10/10 Excellent

Elisabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very near to shopping areas, safe, clean..
Stayed 4 nights in Aug 2023
Response from Matthew E. on Oct 1, 2023
Elisabeth,Thank you so much for your feedback! It was a pleasure to accommodate you here at the Fairfield Inn & Suites Houston/Pasadena! We can't wait to welcome you back!

10/10 Excellent

Cynthia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for what we needed.
Stayed 1 night in Jul 2023

8/10 Good

Jaleesa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good stay just wish the breakfast had more non dairy and gluten free options
Stayed 1 night in Jul 2023

10/10 Excellent

Gina

Stayed 4 nights in Jul 2023

10/10 Excellent

Ecla

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean!!!
Stayed 1 night in Jul 2023

10/10 Excellent

Wayne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Good value for the price.
Stayed 3 nights in Jun 2023

10/10 Excellent

Takato

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Cynthia

Traveled with family
Liked: Cleanliness, staff & service
This property was probably one of the cleanest hotels I’ve ever been at. However, the hallway and rooms had a flavored scent to the cleaner that led to a migraine. We ended up moving to a different hotel because of this. Please consider using an odor neutral cleaner/carpet cleaner in future. The pool was also a nope for us. Due to the high heat, the chlorine was ineffective and the pool was green and we were unable to relax in the pool after a long day of travel. Overall cleanliness and staff were excellent. It just wasn’t the place for us to stay at for the states reasons above.
Stayed 3 nights in Jun 2023

10/10 Excellent

Johnathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

debbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy...room was clean and cool
Stayed 1 night in Jun 2023

10/10 Excellent

Angelica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

mariana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
nice and quiet stay
Stayed 1 night in Jun 2023

10/10 Excellent

Robert

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was awesome. Wii come back here again
Stayed 2 nights in Jun 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Room quality was fine. We were placed on the second floor facing the freeway. Got lots of road and ceiling noise. Hard to sleep.
Stayed 2 nights in May 2023

6/10 Okay

brian

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Restaurants were close by within walking distance.
Stayed 1 night in May 2023

10/10 Excellent

Patsy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Jesse

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Staff is very friendly and the room/hotel is clean. Did not use the amenities during our stay.
Stayed 1 night in May 2023

10/10 Excellent

Susie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is wonderful. Very clean and the customer service is excellent. The breakfast is included and it was great and the ladies working in the breakfast area are very friendly. We will definitely stay here again.
Stayed 1 night in Apr 2023

10/10 Excellent

Debra

Stayed 2 nights in Apr 2023