Exterior
Check availability

Reviews of Candlewood Suites Houston North I45, an IHG Hotel

2.5 out of 5
Candlewood Suites Houston North I45, an IHG Hotel
16027 North Freeway, Houston, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 91 out of 150 reviews" "
Rating 8 - Good. 28 out of 150 reviews" "
Rating 6 - Okay. 10 out of 150 reviews" "
Rating 4 - Poor. 6 out of 150 reviews" "
Rating 2 - Terrible. 15 out of 150 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Quincy

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just to much if you have kids
Stayed 1 night in May 2024

10/10 Excellent

Edrique D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay
Stayed 2 nights in May 2024

2/10 Terrible

Angelica

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
No safety area broken windows and 3 cars same night
Stayed 4 nights in Apr 2024
Response from Hotel management on May 8, 2024
Dear Angelica,Thank you for your feedback. Did you report it to the front desk about this? We didnt recall that we had this issue lately. We have security guard on duty on daily basis. Hope you give us a chance to serve you better in the future.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay if your in town for a while
Stayed 4 nights in May 2024
Response from Hotel management on May 8, 2024
Dear Kelly.Thank you for your 5 of 5 star. We are so pleased that you enjoyed your stay with us. Hope to see you again while in Houston.

10/10 Excellent

Emelda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Barbara

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena estancia
Stayed 1 night in Apr 2024
Response from Candlewood Team on May 2, 2024
Dear Barbara,Thank you for your feedback. So glad that you've enjoyed your stay with us.

6/10 Okay

Ashley

Traveled with group
Liked: Property conditions & facilities
It was a good place to stay
Stayed 3 nights in Apr 2024
Response from Candlewood Team on May 2, 2024
Dear Ashley,Thank you for your feedback. Hope you will give us a chance to serve you better in the future!

10/10 Excellent

Cleotis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would love to stay again
Stayed 2 nights in Apr 2024
Response from Candlewood Team on May 2, 2024
Dear Cleotis,Thank you and hope to see you again soon!

10/10 Excellent

Casey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will always use Candlewoodftom now on.
Stayed 8 nights in Apr 2024
Response from Candlewood Team on May 2, 2024
Dear Casey,Thank you and please let us know if you need anything else in the future.

10/10 Excellent

Salma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only bad thing is that my room did not had dish soap only but overall it was the best stay
Stayed 1 night in Apr 2024
Response from Candlewood Team on May 2, 2024
Dear Salma,Thank you for your feedback. We are apologized for the inconvenience caused to you. Please give us a chance to serve you better in the future.

10/10 Excellent

Sheena

Stayed 1 night in Apr 2024
Response from Candlewood Team on May 2, 2024
Dear Sheena,Thank you and hope to see you again soon!

6/10 Okay

Anthony

Need to housekeeping the rooms daily instead of every 7 days
Stayed 3 nights in Mar 2024
Response from Candlewood Management on Apr 15, 2024
Dear Anthony,Our hotel is an extended stay hotel, and we do the housekeeping service for every 7 days. However, if you really need it, we can do light cleaning.

6/10 Okay

Emily Lezette

Liked: Staff & service
It was an okay and comfortable stay
Stayed 3 nights in Mar 2024
Response from Candlewood Management on Apr 1, 2024
Dear Emily,Thank you for your feedback. We are hoping you will give us another chance so we can serve you better.

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great love the clean environment
Stayed 2 nights in Mar 2024
Response from Candlewood Management on Apr 1, 2024
Dear Kendra, Thank you for your awesome feedback. We are so pleased that you've enjoyed your stay with us. See you soon!

10/10 Excellent

Clarice

Business traveler
Liked: Cleanliness, staff & service, amenities
It was a nice stay but there was stains on the carpet entering the elevator and there wasn’t toilet tissue in hotel lobby restroom.
Stayed 2 nights in Mar 2024
Response from Candlewood Management on Apr 1, 2024
Dear Clarice,Thank you for your positive review. We will use your review to train our employees do better in the future. Hope to see you again in the future!

10/10 Excellent

Carlis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice place to stay
Stayed 1 night in Mar 2024
Response from Candlewood Management on Mar 27, 2024
Dear Carlis,We thank you so much for sharing your experience and we are so pleased that you enjoyed your time here. Please come back and see us anytime!

10/10 Excellent

Greg

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite
Stayed 2 nights in Mar 2024
Response from Candlewood Management on Apr 1, 2024
Dear Greg,Thank you for your review. We are so glad that you enjoyed your stay with us. Hope to see you again soon

6/10 Okay

Junior

Stayed 3 nights in Feb 2024
Response from Candlewood Management on Mar 11, 2024
Dear Valued Guest,We thank you so much for sharing your experience and we are so pleased that you enjoyed your time here. Please come back and see us anytime!

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would definitely stay here again
The hotel is very clean with updated amenities. Our hotel room was very lovely, with comfortable beds, a choice of firm or soft pillows, as well as a kitchenette. The hotel staff were very friendly and professional.
Stayed 1 night in Feb 2024
Response from Candlewood Management on Feb 28, 2024
Dear Valued Guest,Thank you for your positive feedback. We are so glad that you had enjoyed your stay with us. Hope to see you again while in Houston.

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay again.
Stayed 1 night in Feb 2024
Response from Candlewood Management on Feb 8, 2024
Hi Diana,Thank you for giving us a perfect score. We are so pleased that you enjoyed your stay with us. We welcome you always as our valued guest.

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Candlewood Management on Feb 8, 2024
Dear Eric, Thank you for 5 of 5 star. We are so glad that you've enjoyed your stay with us. We appreciate you and welcome you always our valued guest.

10/10 Excellent

Martin

Business traveler
Stayed 1 night in Jan 2024
Response from Candlewood Management on Feb 8, 2024
Dear Martin,Thank you for your positive feedback. We are so pleased that you've enjoyed your stay with us. Hope to see you again while in Houston

6/10 Okay

Courtney

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Although the staff was very nice and attentive, it was not cool that they allowed people from to come from the other 2 hotels and hang out all day and night. The pool is a designated bring your own weed bar after 5 and I'm guessing if you can't afford the room then the lobby couches are there for you. I do understand that we have to choose our battles with people, but it gives the hotel a bad look, its already tough being between 2 sketchy motels.
Stayed 2 nights in Nov 2023
Response from Hotel management on May 2, 2024
Dear Courtney,Thank you so much for your feedback. We will make sure that our security guard is paying attention with this and yes we are not allowing guests that are not staying with us using our amenities. Hope you will give us a chance to serve you better in the future.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Stayed here for the week while my wife was attending her mortuary college embalming labs. The room was clean and for the most part it was pretty quiet. The only odd thing was a strange smell in the hallway that was pretty strong, but once we notified the front desk it got better but it didn’t go away. The staff was very friendly and check in/out was easy. Other than the odd smell the stay here was very nice. It’s also located near a lot of places to eat and shop at which made it convenient.
Stayed 6 nights in Nov 2023
Response from Candlewood Team on May 2, 2024
Dear Valued guest,Thank you for your feedback. We appreciate your business and hope to see you again soon!

10/10 Excellent

Ricardo

Stayed 1 night in Nov 2023
Response from Candlewood Team on May 2, 2024
Dear Ricardo,Thank you for your perfect score. We appreciate your business!

2/10 Terrible

Pierre

Stayed 1 night in Nov 2023
Response from Candlewood Team on May 2, 2024
Dear Pierre, Thank you for your review. We apologized if you are not satisfied during your stay with us. We are hoping that we can serve you better in the future.

8/10 Good

Leena

Stayed 1 night in Nov 2023
Response from Candlewood Team on May 2, 2024
Dear Leena,Thank you for your review. We appreciate your business and hope to see you again soon!

8/10 Good

juliet o

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Candlewood Team on May 2, 2024
Dear Juliet,Thank you for your feedback. We appreciate your business. Hope to see you again soon!

2/10 Terrible

Cindy

When we arrived there were cops at the front door. I asked the desk clerk(very nice lady!) what was going on. She said this hotel housed kids for Texas CPS and the cops made rounds at intervals to keep them in line. As I’m talking to her, my husband calls me from outside and says don’t check in, we are leaving. He saw about a 14 year old boy going car to car in the parking lot checking them all out. The kid kept a threatening look at my husband the whole time. I’m glad we left. We went to motel 6 and it was a really nice place, very unusual shape and not typical for them with a gazebo. I think Candlewood is a dangerous place.
Stayed 1 night in Oct 2023
Response from Candlewood Management on Oct 9, 2023
Dear Cindy,We apologized with your experience with us even though you did not stayed with us. Our hotel is not like you mentioned above. The police came at that time just to check with the CPS Texas employees. It did not involve any criminals' activities. We have a security guard every night. Guest's safety & satisfaction are our # 1 priority. Hope you can give us a chance to serve you better in the future!

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Candlewood Management on Oct 9, 2023
Dear Tammy,Thank you for your positive review. We appreciate you and welcome you always as our value Guest.

10/10 Excellent

Gilbert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Sep 2023
Response from Candlewood Management on Oct 9, 2023
Dear Gilbert,Thank you for your positive feedback! We are so pleased that you've enjoyed your stay with us. We appreciate you and welcome you always as our Value Guest!

10/10 Excellent

Pamela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Candlewood Team on May 2, 2024
Dear Pamela,Thank you for your perfect score. We appreciate you and welcome you as our valued Guest.

4/10 Poor

Trever

Stayed 1 night in Jun 2023
Response from Candlewood Team on May 2, 2024
Dear Trever,Thank you for your review. Hope you will give us a chance to serve you better in the future!

10/10 Excellent

Priscilla

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was super clean. Loved the mini kitchen. And the shampoo they offered in the shower. Definitely would recommend.
Stayed 2 nights in Jun 2023
Response from Candlewood Team on May 2, 2024
Dear Pricilla,Thank you for your awesome review. We are so glad that you enjoyed your stay with us. Hope to see you again soon!

8/10 Good

Farah

Stayed 2 nights in Jun 2023
Response from Candlewood Team on May 2, 2024
Dear Farah,Thank you for your review. We appreciate your business.

4/10 Poor

Cree

Traveled with family
Disliked: Cleanliness, staff & service
The room me and my husband stayed in only came with a spoon. No other silverware. I requested extra silverware or plastics as we had nothing to eat with and I was told housekeeping would bring it they never came. I was given one room key and one parking pass I sent my husband to request a key from the front desk and they treated him poorly. I have been staying in this hotel the past few months due to insurance fixing my home. This most recent stay I wouldn’t recommend.
Stayed 7 nights in Jun 2023
Response from Candlewood Team on May 2, 2024
Dear Valued Guest,Thank you for your feedback. We apologized for the inconvenience you've experienced with our team member. We will use this comment to educate our team member to do better in the future.

10/10 Excellent

eric

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Candlewood Team on May 2, 2024
Dear Eric,Thank you for your perfect score.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Candlewood Team on May 2, 2024
Dear Susan,Thank you for your perfect score. Hope to see you again!

10/10 Excellent

Amidou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2023
Response from Candlewood Team on May 2, 2024
Dear Amiduo,Thank you.

10/10 Excellent

Karina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We fell in love with the place! Love the fact that we can make small meals for our family.
Stayed 2 nights in Apr 2023
Response from Candlewood Suites Management on Apr 13, 2023
Dear Karina,Thank you for your positive feedback! We are so pleased that you've enjoyed your stay with us.

2/10 Terrible

Kelly, San Antonio

Business traveler
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Desk staff both the check in and especially Nanitsha needs to understand their job is not to explain how hard their job is but to DO IT. Don’t complain to customers about your job. We have our own jobs to complain about.
Stayed 1 night in Mar 2023
Response from Hotel management on May 2, 2024
Dear Kelly,We don't have Nanitsha in our front desk. I am not sure if you review the right hotel.

10/10 Excellent

LaDarien

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality. 👍
Stayed 1 night in Mar 2023
Response from Candlewood Suites Management on Apr 13, 2023
Dear LaDarien,Thank you for your awesome feedback! Hope to see you again while in Houston!

8/10 Good

Bryan

Traveled with family and small children
Liked: Cleanliness, staff & service
The living room tv didnt work and we had asked about a crib or playpen hours before we arrived and they said theyd have one put in the room for us and there was not one in there.
Stayed 1 night in Mar 2023
Response from Candlewood Suites Management on Apr 13, 2023
Dear Bryan,Thank you for your feedback. We apologized for the inconvenience that you've experienced while staying with us. We hope that you will give us another chance for us to serve you better in the future.

10/10 Excellent

Dominique E

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it here so relaxing and clean.
Stayed 7 nights in Mar 2023
Response from Candlewood Suites Management on Apr 13, 2023
Dear Domigue,Thank you for your positive feedback. We are so glad that you've enjoyed your stay with us. Hope to see you again !

2/10 Terrible

Khalil

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I did not have hot water during my entire stay at this hotel. They then very rudely told me “well we’ll just come check it ourselves”. They came to my room on 3 separate occasions and there was no hot water. They never once fixed it. However, they assured me it wasn’t an issue because the guest next to me had hot water. I was on a business trip for the military and I’d never stay here again or allow my Soldiers to stay here.
Stayed 2 nights in Feb 2023
Response from Candlewood Suites Management on Feb 20, 2023
Dear Valued Guest,Thank you for taking the time to provide feedback about your experience at Candlewood Suites HOUSTON NORTH I45. We truly apologized for the inconveniences you faced during your stay. We appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception

10/10 Excellent

Michelle

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Hotel was very clean. Yuni was very friendly and helpful when we checked in and out.
Stayed 2 nights in Jan 2023
Response from Candlewood Suites Management on Jan 30, 2023
Dear Michelle,Thank you for your awesome feedback. We are so pleased that you've enjoyed your stay with us.Hope to see you again while in Houston!

8/10 Good

Alicia, Cedar Park

Stayed 1 night in Jan 2023
Response from Candlewood Team on May 2, 2024
Dear Alicia,Thank you for your review. Hope to see you again soon!

10/10 Excellent

Marcus

Liked: Staff & service, amenities, property conditions & facilities
This property is convenient for truck drivers taking time off. Property is well maintained
Stayed 2 nights in Dec 2022
Response from Candlewood Suites Management on Jan 30, 2023
Dear Marcus,Thank you for your great feedback about our hotel! We are so glad that you've enjoyed your stay with us. We welcome you always as our value Guest.

10/10 Excellent

AR

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's ok.
Only back draw is that it was next to a truck stop.
Stayed 1 night in Oct 2022
Response from Candlewood Suites Management on Nov 15, 2022
Dear Valued guest,We thank you so much for sharing your experience and we are so pleased that you enjoyed your time here. Please come back and see us anytime!

6/10 Okay

Sabrina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The parking was super easy and the site was clean. The fact I had to put a $75.00 deposit down for the key was very upsetting for me. I didn't see it when I booked the room. That messed up some events that I had planned. In rm 327 there was a missing curtain and I inform the desk a young lady came up but no one came back or even put the curtain up the next day. I came in from New Orleans. I couldn't access the wi-fi until I was checked in. I have never been to Hotel where I had to wait until I was checked in first. I will never stay at Candlewood Suites again.
Stayed 2 nights in Oct 2022
Response from Candlewood Suites Management on Oct 14, 2022
Dear Sabrina, Thank you for taking the time to provide feedback about your experience at Candlewood Suites HOUSTON NORTH I45. We truly apologized for the inconveniences you faced during your stay. We appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception