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Reviews of Budget Inn Horseheads

2.5 out of 5
Budget Inn Horseheads
3325 S Main Street, Horseheads, NY

Reviews

7.4

Good

Rating 10 - Excellent. 22 out of 63 reviews" "
Rating 8 - Good. 14 out of 63 reviews" "
Rating 6 - Okay. 17 out of 63 reviews" "
Rating 4 - Poor. 5 out of 63 reviews" "
Rating 2 - Terrible. 5 out of 63 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Hannah

Liked: Cleanliness, staff & service, amenities
It was a nice place to stay with a nice staff although the doors to the room was very loud and hard to open. Room also had some damage here and there but was just cosmetic damage.
Stayed 1 night in Mar 2024
Response from Budget Inn on Apr 2, 2024
Your voice is very important to us, and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. And sorry for the door is too hard to open Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.

10/10 Excellent

Logan

Business traveler, Traveled with partner
Liked: Amenities
The front desk attendant was amazing to us
Stayed 1 night in Jan 2024
Response from Budget Inn on Jan 27, 2024
Your voice is very important to us, and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.

8/10 Good

Joseph

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe stay, no noise, friendly staff
Stayed 2 nights in Nov 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Budget Inn on Nov 9, 2023
Thank you for your feedback.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023
Response from Budget Inn on Oct 13, 2023
Thank you for your feedback, appreciate your business.

4/10 Poor

Geremy, Iron Station

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not locally owned. Lobby not clean, staff not really happy to greet you. No deadblot on room door. Not a very clean smell to any of it. Did not feel safe.
Stayed 1 night in Oct 2023

10/10 Excellent

Katharine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic accommodations, affordable, clean, friendly service
Stayed 1 night in Oct 2023
Response from Budget Inn on Oct 9, 2023
Your voice is very important to us, and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.

10/10 Excellent

Christine

Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Budget Inn on Jul 12, 2023
Thanks for your feedback we really appreciate your stay with us. and we hope next time you visit here we can make you more happy then now. again thanks for your honest feedback.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Closest to where we were headed
The hotel seems as they are trying to remodel it, however all the furnitue tv etc were very od. Looked morelike a dorm room. We fell asleep before 9 after a long day of travel at 12:30 the smoke alarm went off and we couldnt get it to stop. I had to climb on a chair that i almost fell trough cause it was so worn, i broke my new nails taking it down. They asked my husband were we smoking in the room. Nope sure was not!!
Stayed 1 night in Jul 2023
Response from Budget Inn on Jul 12, 2023
sorry for the inconvenience, we are trying our best to keep this place nice, that's why we are under renovating our facilities and rooms. we will make you happy next time if you visit this area. thanks for your feedback.

4/10 Poor

Sung man

Stayed 1 night in Jul 2023

8/10 Good

Heath

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Owners are making an effort to raefurbish the property. Room was recently renovated but still needed a few updates. Overall was a decent stay
Stayed 1 night in Jun 2023
Response from Budget Inn on Jul 1, 2023
Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience

6/10 Okay

Shawn

Business traveler
Stayed 1 night in Jun 2023
Response from Budget Inn on Jul 1, 2023
Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice improvments to the rooms with more happening currently to the rest of the facility.
Stayed 1 night in Jun 2023
Response from Budget Inn on Jun 25, 2023
Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Very well maintained!
Stayed 1 night in Jun 2023
Response from Budget Inn on Jun 24, 2023
Your feedback is very welcome as it helps us to grow and evolve continuously. Thank you for sharing your honest comments and your insights regarding our property. We appreciate you taking the time to share your experience.

6/10 Okay

Eric

Traveled with family
It was near the highway which was good. overall, it was ok and clean
Stayed 1 night in Jun 2023
Response from Budget Inn on Jun 20, 2023
Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.

6/10 Okay

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was clean and comfortable. There was no deadbolt lock on the door. No coffee pot and no iron. As I was checking a young man came in to report drug sales going on in the parking lot. You get what you pay for.
Stayed 1 night in Jun 2023
Response from Budget Inn on Jun 7, 2023
Your feedback is very welcome as it helps us to grow and evolve continuously. Thank you for sharing your honest comments and your insights regarding our room, and sorry for no deadbolt on the door we are underrenovationbut we will make sure next time if you give us a chance we will give you better stayed. We appreciate you taking the time to share your experience.

8/10 Good

Dr. Terrence

Liked: Cleanliness, staff & service, room comfort
Clean room and a fair price.
The rooms were clean and recently updated. Beds were comfortable. You do get highway noise because of location. The outside could really use a coat of paint but the outside is no reflection of the room we stayed in.
Stayed 1 night in Jun 2023
Response from Budget Inn on Jun 7, 2023
Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.

10/10 Excellent

Christy

Stayed 1 night in Jun 2023
Response from Budget Inn on Jun 24, 2023
Your feedback is very welcome as it helps us to grow and evolve continuously. Thank you for sharing your honest comments. We appreciate you taking the time to share your experience.

8/10 Good

Mark, Somerdale

Liked: Staff & service
Great night checkin management
Stayed 1 night in May 2023
Response from Budget Inn on Jun 1, 2023
Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments we appreciate you taking the time to share your experience.

10/10 Excellent

Anas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and well-kept. Appliances and furniture were well-maintained.
Stayed 2 nights in May 2023
Response from Budget Inn on May 30, 2023
Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments and your insights regarding our room. We appreciate you taking the time to share your experience.

10/10 Excellent

Kiran

Traveled with partner
Liked: Staff & service
This is a very utilitarian model nothing to write home about, convenient & close to to Watkins Glen, reasonable price As long as you need a good clean place to sleep, this is it
Stayed 2 nights in May 2023
Response from Budget Inn on May 29, 2023
Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our facilitiesof room and sorry about front office we are still under renovation. We hope you return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
It was better than I expected,
Stayed 1 night in May 2023
Response from Budget Inn on May 21, 2023
Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments and your insights regarding our room. We appreciate you taking the time to share your experience.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much better than expected
Much better than I expected for the price. Lobby is pretty shabby but the room was clean; appears to have been renovated with new fixtures, fresh paint, clean tiles...etc.
Stayed 1 night in Apr 2023
Response from Budget Inn on Apr 24, 2023
Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our location. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 Excellent

Luz

Liked: Staff & service, property conditions & facilities
The room was very clean
Stayed 1 night in Mar 2023
Response from Budget inn on Mar 30, 2023
Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments and your insights regarding our room. We appreciate you taking the time to share your experience.

8/10 Good

Alyssa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For a budget-friendly stay, this was perfect! Its right off the highway, and a few minutes from a 24 hr smoke shop - so, I was happy. Only downside is, it doesn’t get a lot of traffic so you can feel isolated. Also, the check-in area isn't the best, but the staff member at the front desk was very nice and helpful. As for the rooms, I have no complaints. The bed was a little squeaky, but the room was actually semi-modernized, clean, and perfect for a quick stay. If you're in the area and want a nice little place to rest your head, this is perfect. If you're wanting all the bells and whistles, this may not be the place for you.
Stayed 1 night in Mar 2023
Response from Budget inn on Mar 30, 2023
Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our facilitiesof room and sorry about front office we are still under renovation. We hope you return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Budget inn on Mar 7, 2023
Thanks for your feedback.

4/10 Poor

Mae

Traveled with family
Disliked: Amenities, property conditions & facilities
I stuffed window in bathroom with toilet paper at bottom because it wouldn't close & to make it warmer to shower. No spare/second blanket for bed. Had to change room because tv wouldn't connect. Would not recommend. Left after 2 nights and got NO refund/consideration.

10/10 Excellent

JoLynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Budget inn on Nov 15, 2022
Thanks for staying with us, we appreciated your feedback.

6/10 Okay

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
inexpensive, bed was not comfortable
Stayed 1 night in Oct 2022
Response from Budget Inn on Nov 5, 2022
Thanks for your feedback, and sorry for the bed was not comfortable for you we hope next time if you stay here we will give better stay.

8/10 Good

David, North Tonawanda

Stayed 1 night in Oct 2022

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, and well-maintained.
Impressively clean and dust free. Hard floors, not carpet, less luxury, but far more sanitary. Walking in white socks, no dirt on them. Bathroom spotless, towels and linens perfect. Very comfortable but slightly squeaky bed. Room about 12x15, desk, chairs, night tables, microwave, fridge, everything in working order. Bathroom door opens in, must close it to get to the shower. Problems: AC very noisy at night when compressor first kicks in. Wifi weak in the room.
Stayed 1 night in Aug 2022
Response from Budget Inn on Aug 31, 2022
Thank you for sharing this experience with us and sorry for ac and weak wifi we are trying to get best wifi in each room bit the problem is the brick building, because of this bricks building that's why wifi is weak. We truly value you feedback with regards to our bed. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

2/10 Terrible

Betty

Traveled with family
Disliked: Amenities, property conditions & facilities
room in poor condition - refregerator had a burn mark on the top of it, curtains were mismatched and the hem out, scuzzy.
Stayed 1 night in Aug 2022
Response from Budget Inn on Aug 28, 2022
Sorry for the inconvenience, we understand the situation but we are under renovating this hotel and some of the facilities it's will get some time too fix this hotel but we will make sure is going to be nice when we done with renovating this facilities, we hope you can give us one more chance in future to make you happy. Again sorry for the inconvenience and thanks for staying with us , I hope you can understand the situation that we are going thru right now. Thanks.

6/10 Okay

Barbara L

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Strictly no frills motel -- book well in advance
When I arrived at the motel I was ready to leave immediately and find another place to stay. The exterior of the motel is rundown and shabby and the neighborhood did not look safe. If I had not made a non-refundable deposit I certainly would have gone elsewhere. The check-in was easy although the lobby was again very shabby and messy, with boxes and what looked like old furniture and supplies stacked in the corner. What a surprise, though, when I got to my room! It was very clean, newly painted and remodeled, the bed was very comfortable, the refrigerator was in good working order and very clean, and the tv had a lot of channels. I was given a wifi password but the wifi did not seem to be available. If you are looking for a seriously no-frills room for a night or two, look beyond the exterior and hope that you get as nice a room as I did. In addition, I had made a last minute reservation and the price was quite high, so make your reservation far in advance for a better deal.
Stayed 1 night in Aug 2022
Response from Budget Inn on Aug 28, 2022
Thanks for feedback, and sorry for the inconvenience like we are remodeling this hotel this time, we will make sure that next time if you visit here or stay here it's would be more good, again sorry for the inconvenience.

8/10 Good

joseph p

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
will be nice when renovation is done. staff did everything possible to make our stay pleasant
Stayed 2 nights in Jul 2022
Response from Budget Inn on Aug 6, 2022
Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us feedback. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay!
Glad to see an old facility still used and kept clean.
Stayed 1 night in Jul 2022
Response from Budget inn on Aug 2, 2022
Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2022
Response from Budget inn on Jul 6, 2022
Sorry for the inconvenience we are remodeling this place and out facilities at the moment but we will make sure next time you visit here you will be more happy. Thanks for your feedback.

6/10 Okay

Eddie, Springfield

Traveled with family
Needs to be updated but staff was really nice
Stayed 2 nights in Jun 2022
Response from Budget inn on Jun 28, 2022
Thanks for your honest feedback, yes we are remodeling this place. We are trying our best to give our guest a nice service and better stay and we hope next time when you visit here we will make sure you will be happy, sorry for the inconvenience but we appreciate your feedback.

6/10 Okay

Robin

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Convient to venue
Stayed 1 night in Jun 2022
Response from BUDGET INN on Jun 26, 2022
Thanks for your feedback.

10/10 Excellent

Holly R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exactly what I was looking for. Great price, comfortable and spacious room. I know I'm going to be back in this area again and am glad to know there's a reliable place to stay!
Stayed 2 nights in Jun 2022
Response from Front desk on Jun 9, 2022
Thanks, for your feedback, we hope you enjoy your day. We appreciate your business.

6/10 Okay

Linda

Business traveler
Bathroom
The toilets really need to be updated they are so low and wobbly on the floor I thought it was going to break
Stayed 1 night in Jan 2022
Response from Manager on Jan 19, 2022
We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. I hope that we will impress you with exemplary service during future visits.

2/10 Terrible

David

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grooooooooooooosssss
I didnt stay it was disgusting, filthy
Stayed 1 night in Aug 2021
Response from Manager on Dec 17, 2021
"We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas.", we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

10/10 Excellent

Cynthia, Storrs

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The owner/manager was so kind and welcoming, sweet and courteous. That is so appreciated, maybe especially these days. Thanks so much for that, sir.
Stayed 1 night in Nov 2021
Response from Manager on Nov 17, 2021
Thank you so much for the incredible rating. We look forward to your next visit!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
No coffee. Bathroom very old. Bed was comfortable. Very large tv.
Stayed 1 night in Oct 2021
Response from James on Nov 1, 2021
Thanks for your feedback.

8/10 Good

Douglas

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
It looks like the property is undergoing some much needed renovations. When we first arrived we weren’t sure whether or not we wanted to stay, but after checking in to our room and seeing that it was clean, we decided it was worth the price we paid. The beds were comfortable, rooms were clean and it was quiet at night. No amenities are offered, but not really expected given the price. It’s more of a place to rest at night and return to after a long day out.
Stayed 4 nights in Oct 2021
Response from Manager on Oct 28, 2021
We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our price and also our room. We appreciate you taking the time to share your experience.

6/10 Okay

Kathy A

Traveled with family
Liked: Staff & service
Not Great
Quick and easy check in, room was very dated, not too clean, beds not very comfortable.
Stayed 1 night in Oct 2021
Response from Manager on Oct 11, 2021
We can't thank you enough for sharing your feedback with regards to our room. Please do consider us again on your next visit to the area.

6/10 Okay

Steve

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Good bedding, quiet, good wifi, good a/c- heater, helpful staff. No tissues supplied, no coffee maker, refrigerator froze my soda, no handrails in bathroom tub, no towel rack, poor lighting, no breakfast.
Stayed 1 night in Oct 2021
Response from Manager on Oct 8, 2021
We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our staff and breakfast. We hope to see you again and that you will be truly impressed with our continued improvements.

6/10 Okay

Chris

It was slightly alarming to have the attendant behind the desk take a photograph of my ID with their personal cell phone when I checked in.
Stayed 2 nights in Oct 2021
Response from Manager on Oct 6, 2021
Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Door open to other door probably for other room
Stayed 1 night in Oct 2021
Response from Manager on Oct 8, 2021
On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

6/10 Okay

Amber

Liked: Cleanliness, staff & service
Better than it appears.
It was difficult to navigate this location -- the office faces the highway but there were no cars parked out front so it looked closed. The interior portion of the horseshoe-shaped property looks rough, from the building to the road, and didn't make me feel necessarily safe at first. But the staff were nice, the room was fine - clean and smelled nice if a little outdated. They're working on renovations and it's definitely better than it appears on the outside.
Stayed 1 night in Sep 2021
Response from Manager on Sep 27, 2021
Thank you for being a valued guest and for providing us the feedback regarding our staff and location. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.