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Reviews of Best Western Maple City Inn

2.5 out of 5
Best Western Maple City Inn
1 Canisteo Sq, Hornell, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 253 out of 564 reviews" "
Rating 8 - Good. 216 out of 564 reviews" "
Rating 6 - Okay. 60 out of 564 reviews" "
Rating 4 - Poor. 28 out of 564 reviews" "
Rating 2 - Terrible. 7 out of 564 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only rated 4 stars cause the pool heater was broken and thats the main reason we booked there. It was far too cold to swim.
Stayed 3 nights in May 2024
Response from Tabitha M on May 22, 2024
Thank you for leaving a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am so sorry about the pool heater, we are working as quickly as possible to have it replaced. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

jude

Liked: Cleanliness, staff & service, property conditions & facilities
the fan in our bathroom was so loud and it didn’t work when the shower was on
Stayed 2 nights in May 2024
Response from Tabitha M on May 21, 2024
Thank you for leaving a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you for letting us know about the fan, I will make sure that maintenance looks into it right away.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Roberto

It was ok
Stayed 2 nights in May 2024
Response from Tabitha M on May 13, 2024
Thank you for leaving a review regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Shauna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good hotel.
Stayed 1 night in May 2024
Response from Tabitha M on May 13, 2024
Thank you for leaving a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By letting us know what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again and we hope you will come back and see us again soon.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tabitha M on Apr 29, 2024
Thank you for leaving a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Tabitha M on Apr 26, 2024
Thank you for leaving a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Alice

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Great value, clean and quiet!
Stayed 2 nights in Feb 2024
Response from Tabitha M on Apr 25, 2024
Thank you for leaving a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are happy to know that you enjoyed your stay here and we hope you will come back and see us again soon.

10/10 Excellent

Aryn

Stayed 1 night in Apr 2024
Response from Tabitha M on May 13, 2024
Thank you for leaving a review regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon for another great stay.

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been coming to the Hornell Best Western for the last 4 years as our son has been attending a nearby college. A few members of the staff have been there the whole time and it is always so nice to see familiar and welcoming faces when we check in. The hotel is always clean and we feel very comfortable there. Going to miss staying there and I hope we find as nice a hotel near his grad school.
Stayed 2 nights in Apr 2024
Response from Tabitha M on Apr 22, 2024
Thank you for leaving a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are so honored that you chose to stay with us these past 4 years. We are happy that we have been able to be a comfortable place for you and your family. Best of luck to your son on his next adventure! We hope you will come back and see us again soon.

6/10 Okay

Sabrina

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I went to check in the front desk said she didn’t have my reservation, when I went to ask if she would like to see my confirmation number or use any of the information I had available to show her my reservation. She said no then tried to charge me more than what I had been quoted on the ap with tax. The morning staff was also very rude and complained about their job for the breakfast line. For the room it was clean but the bathroom had paint peeling on the ceiling and walls. I don’t think I would stay here again.
Stayed 2 nights in Apr 2024
Response from Tabitha M on Apr 22, 2024
Thank you for leaving a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you for letting me know about the issues you experienced. I will have some conversations with the staff. I am terribly sorry that you experienced this.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Jo Ann

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely 💯 satisfying to know we have a place to go thst welcomes pets!!!! We were extremely satisfied with our stay last night. Thanks again!
Stayed 1 night in Apr 2024
Response from Tabitha M on Apr 22, 2024
Thank you for leaving a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for your kind words. We are so happy that we were able to accommodate you and your furry family member. We hope you will come back and see us again soon.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tabitha M on Apr 22, 2024
Thank you for leaving a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Ida, Brooklyn

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept. Nice rooms.
Stayed 1 night in Apr 2024
Response from Tabitha M on Apr 15, 2024
Thank you for leaving a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for your kind words about how well kept the hotel and rooms are. I will make sure that the staff knows what you appreciated all of their hard work. We hope you will come back and see us again soon.

8/10 Good

Danielle

Stayed 1 night in Apr 2024
Response from Tabitha M on May 13, 2024
Thank you for leaving a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Simon

Stayed 1 night in Apr 2024
Response from Tabitha M on Apr 29, 2024
Thank you for leaving a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are happy to know you enjoyed your stay and hope you will come back and see us again soon.

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only needed a place to sleep and the bed did not disappoint. Breakfast was also very good, waffles were delicious and cheese omelettes and sausage were tasty. The breakfast staff was friendly and helpful.
Stayed 1 night in Apr 2024
Response from Tabitha M on Apr 8, 2024
Thank you for leaving a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are happy to know that you found the bed comfortable and were able to enjoy our complimentary breakfast in the morning after getting a good nights sleep. We hope you will come back and see us again soon.

10/10 Excellent

Peter

Liked: Staff & service, amenities, property conditions & facilities
Billy Jo did a great job at welcoming me. The Housekeeping staff was terrific.
Stayed 3 nights in Mar 2024
Response from Tabitha M on Mar 26, 2024
Thank you for leaving a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for your kind compliments about Billie Jo and the housekeeping staff. I will make sure that they know you appreciated them all. We all strive to make sure that our guest feel welcome and at home while they are staying with us. We hope you will come back and see us again soon.

10/10 Excellent

Alison

Stayed 1 night in Mar 2024
Response from Tabitha M on Apr 15, 2024
Thank you for leaving a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Marianne

Business traveler, Traveled with family
Disliked: Amenities
I left a pair of expensive slippers in my bed and called to pay to have them mailed to me. I was told they did not have them. I was only there for one night and most certainly left them under the covers and am very unhappy that I am being told they are not there.
Stayed 1 night in Mar 2024
Response from Tabitha M on Mar 25, 2024
Thank you for leaving a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I do apologize that we could not locate your slippers. I will double check with the staff members and contact you if they are located. We hope you will come back and see us again soon.

8/10 Good

Anthony

Traveled with group
Liked: Cleanliness, staff & service, amenities
Please put USB ports in rooms. Thought this would be given by now
Stayed 1 night in Mar 2024
Response from Tabitha M. on Mar 20, 2024
Thank you for leaving a review regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Rebecca

Traveled with family
Stayed 1 night in Feb 2024
Response from Tabitha M on Feb 19, 2024
Thank you for leaving a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Petra

Unfortunately the images posted on the website are way too different than the actual room we got. The bed was terrible, the room was tidy but not spotless. The bathroom was completely out of the basics, such as shampoo and conditioner, and we were short on towels. The front desk reluctantly gave us more when we asked. The food was average, typical hotel food, fresh, offering several breakfast choices. Personally we would not recommend this hotel, and in the future will go with Hampton Inn.
Stayed 1 night in Feb 2024
Response from Tabitha on Feb 12, 2024
Thank you for leaving a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will be speaking with my housekeeping staff about the issues you mentioned in the room. Thank you for letting me know about these.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Pamela

Room was relatively clean but but the hallways stunk
Stayed 1 night in Jan 2024
Response from Tabitha M on Feb 1, 2024
Thank you for leaving a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are happy to know that overall you were happy with your stay, we are sorry however about the issue with the smell in the hall. Thank you for letting us know.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Danielle

The room and pool were clean. Breakfast was great
Stayed 1 night in Jan 2024
Response from Tabitha M on Jan 22, 2024
Thank you for leaving a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are very happy to know that you enjoyed your room and the pool while you were staying with us. Thank you for also letting us know how much you liked the breakfast. The staff works very hard to make sure that guests are satisfied with all aspects of their stay. Thank you again and we hope you will come back and see us again soon.

10/10 Excellent

Or

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Tabitha M on Jan 22, 2024
Thank you for leaving a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Katie

Stayed 1 night in Jan 2024
Response from Tabitha M on Jan 17, 2024
Thank you for leaving a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

William, Hornell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tabitha M on Jan 8, 2024
Thank you for taking the time to leave us a review. We are pleased to see that you enjoyed your stay with us and look forward to seeing you again in the future if you are in the area.

8/10 Good

tammy

Traveled with family
Stayed 1 night in Dec 2023
Response from Tabitha M on Jan 4, 2024
Thank you for leaving a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jenni

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay again.
This is exactly the type of hotel I’m always looking for, not too expensive but has amenities like free breakfast, comfy bed with nice pillows, seating area and desk in the room. The bathroom has the shampoo, conditioner, and body wash attached to the shower wall, which I like too. Also, short drive into town and easy to take the back roads into Alfred from that location, but no places are walkable, like places to eat.
Stayed 1 night in Dec 2023
Response from Tabitha M on Dec 8, 2023
Thank you for leaving a review regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are so that that we are a comfortable and convenient chose for you while you are in town. We hope you will come back and see us again soon.

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tabitha M on Dec 8, 2023
Thank you for leaving a review regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Tabitha M on Dec 6, 2023
Thank you for leaving a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet stay.
Stayed 1 night in Sep 2023
Response from Tabitha M on Nov 29, 2023
Thank you for leaving a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are very happy that you were about to have a quiet and enjoyable stay with us. We hope you will come back and see us again soon.

8/10 Good

Renae

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was right next to the family I came to visit. I didn't like the smallness of the bathroom or that the sink was hard to turn off.
Stayed 4 nights in Nov 2023
Response from Tabitha M on Nov 29, 2023
Thank you for leaving a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am happy to know that you enjoyed your stay with us. I am sorry about the issue with the sink, thank you for letting us know so that we could get it taken care of. We hope you will come back and see us again soon.

10/10 Excellent

Joyce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased with our one night stay….room was clean and quiet, beds comfortable, shower nice and hot, breakfast very good. Friendly staff. We will be back. Grandson attends SUNY Alfred.
Stayed 1 night in Nov 2023
Response from Tabitha M on Nov 22, 2023
Thank you for leaving a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are all very happy to know that you enjoyed your stay with us. We look forward to hosting your family while your son is going to Alfred. We hope you will come back and see us again soon.

6/10 Okay

Sueann, New Berlin

Traveled with family
Liked: Amenities
The property wasn’t up to our standards with cleanliness or service. I would stay there again if I didn’t have other options, but it’s definitely not worth the price we paid.
Stayed 2 nights in Nov 2023
Response from Tabitha M on Nov 20, 2023
Thank you for leaving a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Tabitha M on Nov 14, 2023
Thank you for leaving a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope to see you again in the future if you are in the area.

10/10 Excellent

Sharda

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and orderly on the outside and inside. The receptionist was very nice and welcoming. Our room was as described, very clean. The pool area was nice. Breakfast was very good. There were two issues: the beds were very firm and there are railroad tracks nearby. The trains sounded their horn a few times through the night as they passed through. I'm a light sleeper so these things bothered me but I still think this hotel was really nice.
Stayed 1 night in Nov 2023
Response from Tabitha M on Nov 9, 2023
Thank you for leaving a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am sorry about the railroad noise; we do have earplugs available at the desk if you would like to try them the next time you visit us. We are all very happy to know that overall, you enjoyed your visit with us. We hope you will come back and see us again soon.

8/10 Good

Shari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Tabitha M on Nov 6, 2023
Thank you for leaving a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tabitha M on Nov 6, 2023
Thank you for leaving a review regarding your recent stay at our property. We appreciate your business and it is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Gery

Liked: Cleanliness, amenities, property conditions & facilities
Great getaway
Stayed 2 nights in Oct 2023
Response from Tabitha M on Nov 3, 2023
Thank you for leaving a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are very happy to know that you enjoyed your stay with us. We hope you will come back and see us again soon.

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Tabitha M on Oct 23, 2023
Thank you for leaving a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are happy to know that you enjoyed your stay with us. We hope you will come back and see us again soon.

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Tabitha M on Oct 18, 2023
Thank you for leaving a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff.
Stayed 2 nights in Oct 2023
Response from Tabitha M on Oct 9, 2023
Thank you for leaving a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for your kind words about the staff. We try to make every guest feel at home while they are away from home. We hope you will come back and see us again soon.

8/10 Good

Wanda

Stayed 1 night in Oct 2023
Response from Tabitha M on Nov 3, 2023
Thank you for leaving a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Becky

Stayed 1 night in Oct 2023
Response from Tabitha M on Nov 3, 2023
Thank you for leaving a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad at all. We stayed one night during the Wineglass marathon and found the hotel to be convenient, clean, quiet and safe.
Stayed 1 night in Sep 2023
Response from Tabitha M on Oct 2, 2023
Thank you for leaving a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are happy to know that you enjoyed your time at our property. We hope you will come back and see us again soon.

8/10 Good

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean
Stayed 1 night in Sep 2023
Response from Tabitha M on Oct 18, 2023
Thank you for your kind review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope to see you again in the future.

2/10 Terrible

Douglas

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst BW ever
Upon check-in the person at the desk checked us in under the wrong reservation. the night manager woke us up at 11:30pm to correct the problem. The room smelled like dirty dog. The floor looked like it wasn't vacuumed, old candy wrapper and other stuff on the carpet. The desk looks like it was wiped with a dirty rag. Upon check out, I was passed off to three different people to try and find out if my credit card was charged for the other room. I was told no but they never could totally guarantee it wasn't. This hotel is probably the worst BW we ever stayed at.
Stayed 1 night in Sep 2023
Response from Tabitha M on Sep 26, 2023
Thank you for leaving a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will be speaking with the staff member that checked you in, thank you for letting me know about this issue. I will also find out who had cleaned your room and deal with that issue as well. Thank you again for letting me know about this so that I can make sure that it does not happen again in the future.

8/10 Good

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, clean, hospitable staff
Stayed 1 night in Aug 2023
Response from Tabitha M on Sep 6, 2023
Thank you for leaving a review regarding your recent stay with us. We are happy to know that you enjoyed your stay. I am glad that check in was easy for you and that you found the staff to be hospitable. We strive to make our guests time with us as comfortable as possible. It is our hope that you will visit us again if you are in the area.

6/10 Okay

Elizabeth

Traveled with family
Liked: Staff & service
Hotel is convenient for an overnight stay while moving our son into his dorm. The woman who checked me in is always pleasant. The calking around the bathroom was very moldy. The rest of the room and the lobby were clean.
Stayed 1 night in Aug 2023
Response from Tabitha M on Sep 5, 2023
Thank you for leaving a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you for letting us know about the issue and please know that we are taking care of it. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.