In-room safe, desk, blackout drapes, iron/ironing board
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Reviews of Holiday Inn Express and Suites Hollister, an IHG Hotel

2.5 out of 5
Holiday Inn Express and Suites Hollister, an IHG Hotel
391 Gateway Drive, Hollister, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 130 out of 184 reviews" "
Rating 8 - Good. 22 out of 184 reviews" "
Rating 6 - Okay. 20 out of 184 reviews" "
Rating 4 - Poor. 5 out of 184 reviews" "
Rating 2 - Terrible. 7 out of 184 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was clean all the service was excellent
Stayed 1 night in May 2024

10/10 Excellent

Christine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I were traveling on motorcycles. One of the days it was raining and they let us park our bikes under the covered area where you drive in to check in the hotel with no problems. We really appreciated it.
Stayed 2 nights in May 2024
Response from Jocelyn Cruz Front Desk on May 10, 2024
Hey Christine,First and foremost thank you for taking the time to give us feedback of your stay.I am glad we where able to excide your expectations. We are hoping to have stay at our hotel in your next Journey!

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and organized
Stayed 1 night in May 2024
Response from Rebekah Rodriguez -front desk on May 5, 2024
Goodmorning Mr.Guedes thank you for taking the time to give us your review were so happy to hear you enjoyed your stay. were also glad yo hear you loved our selection of breakfast. we hope to see you soon in the future again!

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and the breakfast was great.
Stayed 1 night in Apr 2024
Response from Front Desk on May 4, 2024
Hello Luz, thank you very much for leaving us a review. We're glad you enjoyed your stay with us and hope to see you again.

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we had a great stay. The beds were comfortable, the pool was clean and warm, and the breakfast was great too.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 28, 2024
Hi Rebecca, thank you for taking the time to leave us a review. We're glad you had a great stay with us and enjoyed our pool. We hope to see you again!

10/10 Excellent

HECTOR A

Liked: Cleanliness, staff & service, property conditions & facilities
Great place.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 21, 2024
Hello Hector, thank you very much for taking the time to leave us a review. We're glad you enjoyed your stay with us and hope to see you again!

10/10 Excellent

Joceline

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet everything was great no complaints.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 21, 2024
Hello Joceline, thank you very much for leaving us a review! We greatly appreciate it and are glad you had an enjoyable stay with us. We look forward to seeing you again.

10/10 Excellent

Erika

Stayed 1 night in Apr 2024
Response from Front Desk on Apr 16, 2024
Hello Erika, thank you for taking the time to leave us a review. We greatly appreciate your feedback and look forward to seeing you again. Thank you and have a great day!

10/10 Excellent

itamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jocelyn Cruz Front Desk on Mar 28, 2024
Hey Itamara, First and foremost thank you for taking the time to give us feedback of your stay. We are beyond happy that we where able to meet your expectations. Till next time!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Professional and very clean!
Stayed 2 nights in Mar 2024
Response from Jocelyn Cruz Front Desk on Mar 28, 2024
Hey Robert, First and foremost thank you for taking the time to give us feedback of your stay. We are beyond happy that we where able to meet your expectations. Till next time!

8/10 Good

Elizabeth

Stayed 2 nights in Mar 2024
Response from Angie Aguilar Front Office Manager on Apr 14, 2024
Hello Elizabeth, We appreciate you telling us about your experience. We are happy to see that you enjoyed your stay with us. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.

6/10 Okay

Rebecca

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
This hotel cannot handle too high of an occupancy there was no hot water to shower. When I called the front desk they said too many people were using the water and to wait maybe an hour and try again. Pretty crazy to me to expect guest to wait an hour for hot water.
Stayed 1 night in Mar 2024
Response from Angie Aguilar Front Office Manager on Mar 19, 2024
Dear Debra,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express HOLLISTER.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your commentsSincerely,

10/10 Excellent

Rosalina

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very clean
Stayed 1 night in Mar 2024
Response from Sincerely, Angie Aguilar Front Office Manager on Mar 10, 2024
Dear Rosalina ,Thank you for taking the time to tell us about your experience at Holiday Inn Express HOLLISTER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Roberto

Stayed 1 night in Mar 2024
Response from Jocelyn Cruz Front Desk on Mar 28, 2024
Hey Roberto, First and foremost thank you for taking the time to give us feedback of your stay. We are beyond happy that we where able to meet your expectations. Till next time!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Rebekah Rodriguez -front desk on Feb 14, 2024
hi patrick! thank you for the feedback we are glad you had a amazing stay hope to see you soon.

4/10 Poor

noe

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Front Desk on Feb 2, 2024
Hello Noe, First and foremost thank you for taking the time to give us feed back of your stay back in December. I apologize for any inconvenience you encountered. We are looking foward to being part of your next visit and hope to make it a Great one.

10/10 Excellent

Fatima

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Christian on Jan 30, 2024
Thank you for staying with us at the Holiday Inn Express and Suites in Hollister I'm glad to hear you enjoyed your stay with us.

10/10 Excellent

Yoceline

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jocelyn Cruz Front Desk on Jan 18, 2024
Hello Yoceline, First and foremost thank you for taking the time to give us feedback of your previous stay. We are extremely happy we where able to accomplish your expectations. We are looking foward to being part of your next visit. Thank you and take care.

6/10 Okay

Roxy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice, it is fairly new and kept nice and clean. When we got to our room it was very cold. My daughter turned on the thermostat and no luck. I went to the wall heater and was able to get some heat, but never got very warm. We looked for more blankets and no extras in the room. So I thought I would get a hot shower and warm up. The bathroom was ice cold and the water not much warmer! I liked the hotel but was very disappointed in the lack of warmth! Note: I didn't call the front desk and ask if we could change rooms, I think they would of had us do that if possible. I didn't want to change rooms, we were exhausted from our drive and my hubby was already sleeping by the time I made it to the shower...
Stayed 1 night in Jan 2024
Response from Front Desk Holiday Inn Express on Jan 16, 2024
Hello Roxy, First and foremost thank you for taking the time to give us feedback of your stay. We apologize for any inconvenience you went thru. Front desk agent are available at all times to accommodate you in anyway.We are looking foward to being part of your next visit and hoping to make it a great one! Thank you and take care.

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Had a really great stay! So comfortable! Breakfast was great.
Stayed 3 nights in Jan 2024
Response from Jocelyn Cruz Front Desk on Jan 16, 2024
Hello Donna, First and foremost thank you for taking the time to give us feedback of your stay. We are glad we where able to accomplish your expectations. We are looking foward to being part of your next visit and hoping to make it even better. Thank you and take care.

10/10 Excellent

Irene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jocelyn Cruz Front Desk on Jan 16, 2024
Hello Irene, First and foremost thank you for taking the time to give us feedback of your stay. We are glad we where able to accomplish your expectations. We are looking foward to being part of your next visit and hoping to make it even better. Thank you and take care.

6/10 Okay

Laura

Traveled with family
Liked: Cleanliness
Clean , pretty new hotel, but outside very smelly , wasn't bad sheets ready , so i went to reception and bring it by myself, also pool was out of order, but we booked this place because they have pool . So our kids got disappointed. Beds were comfortable .
Stayed 1 night in Dec 2023
Response from Sincerely, Angie Aguilar Front Office Manager on Dec 30, 2023
Dear Laura,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express HOLLISTER.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments!

6/10 Okay

michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but food was meh
The new hotel room was very good, however, the free breakfast was bland. Our bathroom was missing a key amenity (body wash container was broken) but room service fixed it pretty quickly.
Stayed 1 night in Dec 2023
Response from Sincerely, Angie Aguilar Front Office Manager on Dec 29, 2023
Dear Jasmine Burse,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express HOLLISTER.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

6/10 Okay

Leilani

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Me and my family would give this location a 3 out of 5 i booked my room on Expedia and on the site it says check in at 3pm we get to the hotel at 3:48pm only to find out check in is at 4pm so we had to wait in our car for 32min until our room was ready.We got a suite that accommodates 6 people we are a family of 5 so we had to take showers coming into town to get ready for our event only to find out they don’t really have hot water so we couldn’t all take showers which was very disappointing.This hotel is nice though but just things like that made our stay a little upsetting.
Stayed 2 nights in Dec 2023
Response from Sincerely, Angie Aguilar Front Office Manager on Dec 29, 2023
Dear Jasmine Burse,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express HOLLISTER.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments

10/10 Excellent

HECTOR A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 1 night in Dec 2023
Response from Julia - Front Desk Agent on Dec 17, 2023
Hello Hector, thank you so much for sharing about your experience with us. We will be sure to pass down your compliments to the staff. We hope you stay again with us soon.

6/10 Okay

Jose

Clean, good service and average complementary breakfast.
Stayed 3 nights in Nov 2023
Response from Jocelyn Cruz Front Desk on Dec 6, 2023
Hello Jose, First and foremost thank you for taking the time to give us feedback from your stay. I do apologize for any inconvenience you might have encounter. We hope to have on your next trip to Hollister so we can make your stay a great on!

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable beds. Nice coffee station in room.
Stayed 2 nights in Nov 2023
Response from Front Desk Agent on Nov 20, 2023
Hello Matthew, thank you for your feedback were happy to hear your stay at our hotel was great! -Thank you Holiday Inn Express and Suites

10/10 Excellent

Susana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s clean and quiet
Stayed 1 night in Nov 2023
Response from Jocelyn Cruz Front Desk on Nov 16, 2023
Hello Susan,First and foremost, I would like to thank you for taking the time to give us feed back of your stay.We are happy to find out that we met your expectations. Thank you once again and Happy Holiday's!

10/10 Excellent

Karla

Stayed 3 nights in Nov 2023
Response from Jocelyn Cruz Front Desk on Dec 6, 2023
Hello Karla,First and foremost thank you for booking with us. We are happy to here that we were able to exceed your expectations.Happy Holidays from our families to yours!

10/10 Excellent

Markeen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were a good size and very clean. The staff was efficient and courteous. Beds very comfortable.
Stayed 3 nights in Nov 2023
Response from Jocelyn Cruz Front Desk on Nov 13, 2023
Hey Markeen, First and foremost thank you for taking the time to give us feed back of your stay. Our team and I are very glad that we were able to meet your expectations.We are hoping to have you stay at our hotel on your next visit. Take care.

10/10 Excellent

ANDREA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Julia - Front Desk Agent on Nov 5, 2023
Hello Andrea, Thank you for taking the time to share about your experience with us, we greatly appreciate it. We hope you will stay again with us soon.

10/10 Excellent

Mark

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Julia - Front Desk Agent on Nov 4, 2023
Hello Mark,Thank you for taking the time to share about your experience with us. We hope you will stay again with us soon.

4/10 Poor

Jeffrey

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
No hot water
We usually love Holiday Inn Express but this one was terribly lacking. The worst part was NO hot water in the shower. Now, you don’t know this until you are taking a shower. At which point, we just stayed in the room and went to bed. We did call and tell the front desk, also the shower head was leaking but all we got was a “ I don’t know why you don’t have hot water, I’ll have to ask my manager”. Never heard back-then there was the whole hotel waking up at 230 to a fire alarm. Never heard why. Breakfast was just disappointing-not much there. At the price point-you’d best find another hotel
Stayed 1 night in Oct 2023
Response from Angie Aguilar Front Office Manager on Nov 6, 2023
Dear Jeffrey,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express HOLLISTER.I would like to start by apologizing to you for the inconveniences you faced during your stay.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again thanks for sharing your experience.Sincerely,

2/10 Terrible

Lucia

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 28, 2023
Hello Lucia, First and foremost thank you for taking the time to give us feed back of your recent stay.I do apologize for any inconvenience you have encounter during your stay. We will be taking note and hope to exceed your expectations on your next stay.

10/10 Excellent

Susan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jocelyn Cruz Front Desk Agent on Oct 24, 2023
Hello Susan, First and foremost thank you for taking the time to give us feed back of your stay. We are extremely happy we where able to accommodate your expectations . We are hoping to have you stay at our hotel for your next adventure.Thank you and take care,

10/10 Excellent

enrique g

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Oct 2023
Response from Christian on Oct 19, 2023
Thank you so much for your review, we are glad you enjoyed your stay with us.

10/10 Excellent

Christopher, Fort Lauderdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent, new roadside travel inn. Breakfast was good.
Stayed 1 night in Oct 2023
Response from Front Desk Agent on Oct 16, 2023
Hello Christopher good morning, thank you for the feed back hope we met your expectations and everything went well for you, thank you. -Holliday inn and suites

6/10 Okay

Alberto

Traveled with partner
Liked: Cleanliness
The breakfast is substandard and the lights in the room are to bright
Stayed 2 nights in Oct 2023
Response from Jocelyn Cruz Front Desk on Oct 27, 2023
Hello Alberto, First and foremost thank you for taking the time to give us feed back of your recent stay.The team and I apologize for any inconvenience you may have ran into during your stay. I hope you stay with us on your next journey and for us to exceed your expectations. Thank you,

10/10 Excellent

Sophia

Stayed 3 nights in Oct 2023
Response from Front Office Manager, Angie A. on Nov 4, 2023
Hello Sophia thank you so much for taking the time to leave us a review and sharing your experience. We hope to have the pleasure of having you stay with us again!!

8/10 Good

Darlene

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Everything was great. The only bad part was the breakfast. Everything was cold, even when they were barely bringing it out.
Stayed 1 night in Oct 2023
Response from Front Desk Agent on Oct 11, 2023
Hello. thank you for your review Darlene, we apologies about the food not being hot as we do our best especially when we are heavily booked. We will do better and hopefully meet your expectations next time once again our apologies. Thank you.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, room comfort
Surprisingly great
Super clean and nice, was not expecting.
Stayed 2 nights in Sep 2023
Response from Jocelyn Cruz Front Desk on Oct 5, 2023
Hello Kelly, First and foremost thank you taking the time to give us feed back of your stay. I am glad your stay was a great one! We are looking foward to having you on your next journey. Take Care,

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jocelyn Cruz Front Desk on Oct 2, 2023
Hello Emma, First and foremost thank you for taking the time to give us feedback of your stay. We are truly happy we were able to reach your expectations. We are looking foward to seeing you here on your next visit! Thank you and take care.

8/10 Good

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, too far to Monterey/Salinas
The hotel is in great shape and well taken care of and our room was very nice and clean. Our stay at the hotel was great. But i do feel that Hotels.com doesn't tell you everything. I had an event in the MontereySalinas area. It puts in highlights on the list of hotels because the distance is 27 miles away. What they dont tell you is on Weekdays traffic is horrendous and what should be a 30-45 min drive can be 1 and a 1/2 to 2 hours because the city is almost land locked in andcstop and go traffic is everywhere no matter what path you take. Sad for the hotel but wont stay there if doing business in the Monterey/Salinas better to pay the higher price.
Stayed 3 nights in Sep 2023
Response from Julia - Front Desk Agent on Oct 2, 2023
Hello Yolanda, Thank you so much for sharing about your experience with us and we appreciate your honesty. We will be sure to pass down your compliments to the team. We take great pride in our excellent staff, cleanliness, spacious rooms, and are thrilled to know you enjoyed your time with us. It was our pleasure to have you as our guests and we hope you will come back and stay with us again soon!

10/10 Excellent

Rachel

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Everyone at the front desk was so kind and helpful!
Stayed 1 night in Sep 2023
Response from Julia - Front Desk Agent on Oct 1, 2023
Hello Rachel, Thank you so much for your kind words, we appreciate you taking the time to share about your experience with us. We will be sure to pass down your compliments to the team. It was our pleasure to have you as our guests and we hope you will come back and stay with us again soon!

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Renaissance Weekend
Everything was great. Stff was most helpful and just what we needed for a successful Renaissance weekend. Plan to go back annually.
Stayed 2 nights in Sep 2023
Response from Front Office Manager, Angie A. on Sep 30, 2023
Hello Kelly, We are so happy to hear we were able to make your stay memorable for you. Our greatest priority is that we accommodate guests to their needs. It will be a pleasure to have you back, and look forward to seeing you next year!

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jocelyn Cruz Front Desk on Sep 29, 2023
Hello Steve, First and foremost thank you for giving us feedback of your recent stay.I am happy we where able to meet your expectations.We are looking foward to having you on your adventure. Thank you and take care.

8/10 Good

Estela, simi valley

Stayed 1 night in Sep 2023
Response from Front Desk Agent on Oct 16, 2023
Hello, thank you for the feed back. -Holliday inn and suites

10/10 Excellent

Greg

Stayed 1 night in Sep 2023
Response from Front Desk Agent on Oct 16, 2023
Hello, thank you for the feed back we appreciate it very much.- Holiday inn and suites

6/10 Okay

Juliet

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Okay stay, but expensive for this experience
Check in took a very long time for just 2 people in line in front of me. Room was fine. Broken elevator when our room was on the 3rd floor was ridiculous. Breakfast was so-so.
Stayed 2 nights in Sep 2023
Response from Front Desk Holiday Inn Express on Sep 28, 2023
Hello Juliet,I do apologize for any inconvenience you ran into during your stay.Hopefully next we meet your expectations.

10/10 Excellent

Samantha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the indoor pool, the rooms are large and its super convenient!!!
Stayed 1 night in Sep 2023
Response from Julia - Front Desk Agent on Sep 25, 2023
Hello Samantha, We take great pride in our excellent staff, cleanliness, spacious rooms, and are thrilled to know you enjoyed your time with us. We will be sure to pass down your compliments to the team. It was our pleasure to have you as our guests and we hope you will come back and stay with us again soon! Kindly,