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Reviews of The Heidelberg Exzellenz Hotel

3 out of 5
The Heidelberg Exzellenz Hotel
Rohrbacher Straße 29, Heidelberg, BW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 212 out of 363 reviews" "
Rating 8 - Good. 127 out of 363 reviews" "
Rating 6 - Okay. 16 out of 363 reviews" "
Rating 4 - Poor. 4 out of 363 reviews" "
Rating 2 - Terrible. 4 out of 363 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Attentive staff. Room is large with separate sitting area and fridge and mini kitchenette even, which I never used, but nice to have. Convenient parking. Floor is wood and not carpet. All in all recc with no reservations. Liked it even though unfortunately had no time and had one night stay only.
Stayed 1 night in May 2024

4/10 Poor

Debra

Traveled with family
Liked: Staff & service
Disliked: Amenities
It was an ok hotel for being old and out dated. The shower in the bathroom was awful and the way the shower was installed, it would SOAK the floor every time it was used. There was no air conditioner which made it very stuffy in there. Parking was almost impossible unless you drive around a lot. Bed are super hard. Best redeeming quality was Monica. That girl is fantastic and so pleasant. She made the stay worth our time. Otherwise.... would not stay here again.
Stayed 2 nights in May 2024

10/10 Excellent

JOHN, Pittsburgh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel for the money that I have experienced in Heidelberg. The front-desk staff is attentive, friendly and helpful. The convenient Frankfurt Airport bus operated by Lufthansa stops at the Hilton, a 10-minute walk away. Rooms are bright and recently renovated. Access to Hauptstadt, Altstadt and local transportation center at Bismarckplatz are nearby.
Stayed 7 nights in Apr 2024

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with traditional style and character yet modern. Staff was helpful to find close paid parking. Coffee and water in lobby. Close to old town but quiet. Would stay again! Love Heidelberg!
Stayed 1 night in Apr 2024

10/10 Excellent

Wilhelmina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was wonderful. The rooms were nice and quiet. We found the location convenient. It’s a 10 minute walk from Heidelberg-Weststadt/Südstadt train station. We were close to a bus stop (just around the corner) to get to the Heidelberg castle. And it was a nice walk through the old town on pedestrian streets to get back. I would definitely stay here again.
Stayed 1 night in Apr 2024

8/10 Good

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to access public transportation.
Stayed 1 night in Apr 2024

8/10 Good

EMMA

Stayed 3 nights in Apr 2024

10/10 Excellent

Ka sin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice staff and great service
Stayed 1 night in Feb 2024

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the elegant architecture of the older building with modern interior. The small parking lot was very handy for the rental/exploring car. It is very close to the Old Town of Heidelberg. The main train station is about 1 mile away (20 min walk) or take tram. Enjoy.
Stayed 6 nights in Jan 2024

10/10 Excellent

Nicolee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Olivia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay. We were travelling with our infant and had a baby cot and baby bath supplied for us. Staff were friendly and helpful. Room was spacious and well appointed. Highly recommend this hotel!
Stayed 2 nights in Dec 2023

10/10 Excellent

Gabriele

Stayed 1 night in Dec 2023

8/10 Good

dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FABULOUS
This hotel is Wonderful!! Especially staying here during the Christmas markets the staff were super helpfull and very nice .Parking is exactly what you'd expect in a city. Be prepared to drive around the blocks a bit and construction is going on as well but not a big deal to us Their Breakfast Buffet is awesome! Super convenient walking to the city centre and the tram up to the castle. Bedding is super comfy. We will definitely come back here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Charles, Methuen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this hotel for one night due to its ratings and location (halfway between the train station and old town). We were allowed to check in a few hours early because our room was ready. The room itself was very clean and spacious. The morning breakfast tasted great. I would definitely stay here again.
Stayed 1 night in Nov 2023

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coming back to this gem
Extended a work trip for the weekend in Heidelberg and found this charming hotel that is a remodeled classic building and centrally located in a quiet neighborhood. Since I was there in November, air conditioning wasn’t a factor. The only ding I would give is there isn’t an elevator so carrying luggage was more work than I wanted. Everything was within a 15-20 minute walk or you could hop on the e-scooters to make trips quicker (I went to the SNP Dome). A great value.
Stayed 2 nights in Nov 2023

10/10 Excellent

Timothy, Johns Island

Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to Old City; castle, shopping and great dining.
Stayed 2 nights in Oct 2023

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, spacious room with tub, small frig, free water when we arrived, the bed is very firm & coffee at breakfast was not great otherwise everything else excellent. Staff held our bag at check out so we could explore before we left via train.
Stayed 1 night in Oct 2023

8/10 Good

Renee, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean with a small kitchenette, and the hotel has a breakfast available for a fee if you don’t want to prepare something in your room. It was clean and reasonably priced for Heidelberg. Most importantly, the staff was very welcoming and helpful. I would definitely consider staying there again.
Stayed 3 nights in Sep 2023

8/10 Good

Kyeong Hye

Traveled with partner
Liked: Cleanliness, amenities
It was ok to stay but bit walking to the old city.
Stayed 2 nights in Aug 2023

10/10 Excellent

Gordon

Stayed 2 nights in Aug 2023

10/10 Excellent

Cynthia, Placerville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel within walking distance of all the sights of Heidelberg. A 5-7 minute walk to the tram and grocery store. The room was spacious, comfortable and had a great kitchenette that served all my needs. The staff were very friendly and helpful. All in all a great place to stay at a reasonable price.

10/10 Excellent

Ligia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and convenient location
Stayed 1 night in Aug 2023

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great place! Amazing condition
Amazing room! Great location with excellent value for money and rooms condition. Nice radio station within the bathroom also
Stayed 1 night in Aug 2023

8/10 Good

ZiTeng

Stayed 1 night in Aug 2023

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel with friendly staff at reception who let us leave our luggage when we arrived early. Room had the basic amenities and was a good size for two people. There was no air conditioning, but a good fan was provided and windows could be opened to the quiet street. Located in a quiet area, that’s a bit of a walk to the main tourist/old town area.
Stayed 1 night in Aug 2023

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, room and staff. Zero complaints.
Stayed 1 night in Aug 2023

10/10 Excellent

Ann

Stayed 1 night in Jul 2023

10/10 Excellent

Elisabeth

Stayed 1 night in Jul 2023

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was one of the corner rooms that overlooked the city. It was amazing!
Stayed 1 night in May 2023

10/10 Excellent

JORGE, Beverly Hills

Stayed 1 night in Jun 2023

10/10 Excellent

Reagan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Stay!!!
This hotel was adorable! The staff was all amazing and kind. Our room was large and clean. The entire property was safe, clean, and beautiful. The breakfast was phenomenal. We had a wonderful stay!
Stayed 2 nights in Jun 2023

10/10 Excellent

Lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very conveniently located. We walked to the shopping area and to the historic district. It was close to restaurants. It had a delicious breakfast. The breakfast was 15 euros per person. It had fruit, meat, cheese, breads, coffee, juice.
Stayed 2 nights in Jun 2023

6/10 Okay

Viktor

Liked: Cleanliness, property conditions & facilities
Simple clean rooms
Located near the downtown, this hotel is okay. However, you may have trouble with your bags. Because my floor did not have an elevator.
Stayed 1 night in Jun 2023

8/10 Good

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our biggest problem was getting to the hotel. Long-term roadworks on street make access difficult. But we parked 200m away and went to hotel to get specific directions and managed to follow them to car park. Rooms very well-appointed and comfortable, if a bit compact. Very good location only 10 mins walk to river and Altstadt. Breakfast was excellent. Definitely recommend the property but suggest that hotel provides more specific directions with confirmation as satnav doesn't help
Stayed 1 night in Jun 2023

10/10 Excellent

Irma

Stayed 2 nights in May 2023

10/10 Excellent

Vincent

Stayed 1 night in May 2023

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
A great value and the staff was exceedingly friendly. I’d definiertem stay here again.
Stayed 1 night in May 2023

10/10 Excellent

Stella

Stayed 1 night in May 2023

10/10 Excellent

Jeff, Alliance

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy walking to the castle and shopping area.
Stayed 1 night in Apr 2023

10/10 Excellent

Ralph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Exzellenz was Excellent!
Stayed 2 nights in Apr 2023

10/10 Excellent

Carolyn

Stayed 3 nights in Apr 2023

10/10 Excellent

setpuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Your hotel isnexcellent for family traveler
Stayed 1 night in Apr 2023

8/10 Good

Christopher

Stayed 5 nights in Mar 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent as it’s name sounds.
Stayed 2 nights in Dec 2022

8/10 Good

gunnar

Stayed 1 night in Dec 2022

8/10 Good

Shaun

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Carly

Stayed 2 nights in Dec 2022

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only drawback about this property during our stay was the construction on the road out front. And the hotel has no control over this. We were in the newer side of the hotel and found our room to be excellent on every aspect. Would recommend and stay agsin should i return to Heidelberg.

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Huge, palatial room
Stayed 1 night in Oct 2022