Standard Apartment, 1 Bedroom, Non Smoking | Exterior
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Reviews of Hotel Zur Alten Brücke

3 out of 5
Hotel Zur Alten Brücke
Obere Neckarstr. 2, Heidelberg, BW

Reviews

9.2

Wonderful

Rating 10 - Excellent. 180 out of 274 reviews" "
Rating 8 - Good. 71 out of 274 reviews" "
Rating 6 - Okay. 13 out of 274 reviews" "
Rating 4 - Poor. 6 out of 274 reviews" "
Rating 2 - Terrible. 4 out of 274 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Vahe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, spacious clean tastefully decorated at a prime location full of character. The breakfast was great. The service was excellent. Highly recommended.
Stayed 1 night in May 2024

8/10 Good

rong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choice for us
Stayed 1 night in May 2024

10/10 Excellent

Julie

Traveled with family
Liked: Property conditions & facilities
Such a beautiful place and wonderful location!
Stayed 2 nights in Apr 2024

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t be a better location if you’re coming to Heidelberg. You’re literally in the heart of this becity yet tucked away from the noise of passing tourists and locals.
Stayed 1 night in Mar 2024
Response from Alexander Beck on Apr 16, 2024
Thank you for this wonderful review !

10/10 Excellent

karyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Leah

Stayed 1 night in Dec 2023

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location. Great staff . Nice restaurant!
Fantastic location, staff very helpful, kind and friendly! Right in front of old bridge and beneath the castle. Surrounded by many food and drink options. Room was large modern and comfortable. Will love to stay again.
Stayed 2 nights in Nov 2023

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located next to the old gate and in the heart of the Heidelberg life.
Stayed 2 nights in Oct 2023

10/10 Excellent

Erich, Irvine

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has always been my go to hotel when I come back home to see my family. Best hotel and service in Germany
Stayed 3 nights in Oct 2023

10/10 Excellent

Kimberly, McDonough

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel for one night.
Stayed 1 night in Oct 2023

10/10 Excellent

carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to the city center, and walking bridge, just a little difficult to find.
Stayed 1 night in Oct 2023

8/10 Good

Michelle

Traveled with partner
Great location to walk around town. Across from Neckar River. Beautiful view.
Stayed 3 nights in Oct 2023

8/10 Good

Heather

Liked: Cleanliness, property conditions & facilities, room comfort
Room was very nice and clean, stayed in the off-property building. Manager very nice. Great view of the river but it's on the corner of a very busy street so not very quiet. The parking garage that the hotel has a discount agreement with was full so had to pay 18 euros for overnight instead of 10.
Stayed 1 night in Oct 2023

10/10 Excellent

Mary, Lake Worth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and restaurant in the heart of Heidelberg. Great location, easy to walk everywhere. We stayed in the annex which was down the street from the main hotel but easy walk and we were able to pull our car up to load and unload bags. Very clean room and decent size. Only complaint was that it was a little noisy since our room faced a Main Street but we adjusted to it.
Stayed 2 nights in Aug 2023

6/10 Okay

John

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Suzanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the apartment rather than the hotel. Nice to have lots of with space with views of the river.
Stayed 2 nights in Aug 2023

10/10 Excellent

Brian

Stayed 14 nights in Jul 2023

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous spot in Heidelberg’s Altstadt. The studios with loft were a perfect option for a couple traveling with a teenager. The add-on breakfast was wonderful, and the hosts were lovely and personable.
Stayed 1 night in Jul 2023

10/10 Excellent

Roman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
If it had AC it would be perfect.
The hotel was wonderful in every way except for the lack of air conditioning. Otherwise, the hotel exceeded all expectations.
Stayed 1 night in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable room with tv, 2 armchairs and sofa and desk. Bathroom pristine clean with large bath and shower. Situated immediately opposite the historic old bridge behind its own outdoor restaurant next to the Thai one. Plenty of restaurants and bars around. The parking concession is at P12. See the Heidelberg parking app for availability and location. Plenty of choice at breakfast.
Stayed 1 night in Jul 2023

10/10 Excellent

Julian

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
Great hotel in the old town. Clean and well maintained Thanks.
Stayed 3 nights in Jul 2023

8/10 Good

Jeff

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very cute hotel in a great location. Good breakfast! They told us they had a deal with the parking lot near the hotel. They may have, but they had no spots and the girl who checked us in offered no help. We were on our own, despite me emailing them prior to our trip about this. Also, it was hotter than Hades. The hotel advertises air conditioning but they don’t turn it on until 10 pm!! I asked one man about it our first night and he just basically said too bad we don’t turn it on until 10 and he wouldn’t even give us a fan. Then it took until 2 am to cool the room down. So we got no sleep the first night. They had ONE job…give me a comfortable place to sleep! However, the second night, they redeemed themselves. (Which is why I gave them 4 stars instead of 1). At breakfast the next day, I begged this very nice man to give us some air (a different man from the night before). He asked my room number and turned on the air and left it on the rest of the time we were there. From then on, it was perfect!!
Stayed 2 nights in Jun 2023

2/10 Terrible

David

Business traveler
Disliked: Staff & service, room comfort
Terribly hot rooms with no windows in all rooms!!
This has to be one of the worst hotel rooms I have ever stayed in. The room was completely airless and excessively hot. Although the photo of the room shows windows these only open to an internal corridor to access other rooms. The room, in summer, is not suitable for guests in my opinion, and should only be used as a sauna! At 1 am until 3am I had to sit outside to cool off. Beware I was told, on check out, that there are several rooms that are ‘landlocked’ and the receptionist confirmed this was not stated on the website!!!
Stayed 1 night in Jun 2023

10/10 Excellent

Kalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t recommend enough
Great stay!! We booked the room with the balcony - it was absolutely adorable. It is on a busier street but with the windows closed you can’t hear anything. Great service, very friendly, and felt very safe! Definitely our favorite hotel on our week-long Germany vacation. HIGHLY recommend, we will be staying here when we come back!
Stayed 2 nights in Apr 2023

10/10 Excellent

Lisa, Monticello

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the heart of Old Town. Very friendly and helpful staff.
Stayed 1 night in Apr 2023

8/10 Good

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! I was in an apartment separate from the main hotel with a view of the river. Clean room but the location in a separate apartment building down a dark side street was unexpected. The road noise is also pretty significant day and night as the room overlooks a busy intersection and the Main Street that runs along the river. The staff were very friendly and helpful.
Stayed 2 nights in Jan 2023

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

4/10 Poor

Darryl

Disliked: Staff & service, room comfort
We had to pay twice for our room.
We booked our stay at Hotel Zur Alten Brucke through Hotels.com. When we checked in, I had a photocopy of the reservation. I also had a photocopy of my credit card statements showing all of our hotel stays in Germany had been paid in full. At check in, they told us we had not paid and needed to pay again. I showed the man my reservation that says "amount paid $137.28" and my credit card statement that shows the charge went through. We had to pay again. When we got back home, I checked this again. I called Hotels.com and I e-mailed the hotel. We still have not received a refund for having to pay twice for our hotel stay. We have been to Europe 7 times. This is the first time we have been totally ripped off by a hotel. This is very suprising. In the past, we have trusted the hotel staff at all hotels. We know now that there are hotels that are dishonest. Be careful.
Stayed 1 night in Aug 2022

10/10 Excellent

Whitney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel in the heart of Heidelberg very close to the bridge and funicular. On-site restaurant. Proprietor spoke very good English. Room was really cute, loved the bookcase wallpaper. Highly recommend!

10/10 Excellent

ANGELA, Roswell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

10/10 Excellent

ANGELA, Roswell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Charming, clean property in an excellent location. Friendly and helpful staff. We reserved 2 rooms, but one was located in a different building two blocks down the road. We were traveling with our elderly mother so we wish we would have known that ahead of time.
Stayed 2 nights in Nov 2022

10/10 Excellent

Abbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved having a small balcony to enjoy the river. Everything was as described if not better and Sebastian at the reception was so helpful and accommodating. We’d love to stay here again!

10/10 Excellent

Else

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnificent location
We loved our stay. Located right in the old town. Great to walk to shops, restaurants and the castle. Quiet room. Modern conveniences with old world charm. Bed was very comfortable. Staff was very friendly. Would definitely recommend.
Stayed 1 night in Sep 2022

10/10 Excellent

Russ

Liked: Cleanliness, staff & service, property conditions & facilities
The hosts of the property make sure that the attention to detail are reflected throughout the property. Including fine dining in their restaurant. Great location next to Neckar River in Heidelberg. Beautiful walking city.
Stayed 2 nights in Sep 2022

6/10 Okay

Alexander

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Great location near to the main points of interest. Lovely place but lacking a few basics. Difficult with a lot of luggage and car, having to park 10 min walk away. Nice room, no coffee making facilities or fridge. Breakfast was average with food uncovered, so avoided what I would have liked due to flies. Nice guy on reception but we wouldn’t return.
Stayed 1 night in Aug 2022

10/10 Excellent

Raul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is perfectly located in the heart of Heidelberg. The Heidelberg castle, restaurants and shops are within walking distance from the hotel. The rooms were very clean and nice decor. The staff was incredible helpful with everything. I would love to come back again!
Stayed 1 night in Jul 2022

10/10 Excellent

Tony

Stayed 1 night in Jul 2022

10/10 Excellent

Simone

Stayed 1 night in Jul 2022

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heidelberg
Great location and walking distance to everything you want to see in Heidelberg. The manager upgraded us to a suite which was unexpected.
Stayed 1 night in Oct 2021

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel in a great location. Parking is off site but not far away.
Stayed 1 night in Oct 2021

2/10 Terrible

Sabina

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2021

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little gem in the corner.
Little gem of a hotel directly on the old bridge. Parking is a couple blocks away and 17 euro per day. Lots of dining and shopping options nearby as well as the bahn to the castle ot mountain views.
Stayed 1 night in Aug 2021
Response from Alexander on Aug 24, 2021
Thank you for your wonderful review anf full 10 Points. Because it was very crowded in town you parked in Parking No.13. With Parking No. 12 we noramly have an agreement for 10 € a day......

10/10 Excellent

N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

10/10 Excellent

Susan Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel & restaurant
Lovely hotel in great location, with very helpful friendly staff and excellent restaurant.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
We loved this hotel. Lovely decor: great food & location; very nice helpful people.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019