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Reviews of Marriott Hartford Downtown

4 out of 5
Marriott Hartford Downtown
200 Columbus Boulevard, Hartford, CT

Reviews

8.8

Excellent

Rating 10 - Excellent. 384 out of 659 reviews" "
Rating 8 - Good. 177 out of 659 reviews" "
Rating 6 - Okay. 48 out of 659 reviews" "
Rating 4 - Poor. 30 out of 659 reviews" "
Rating 2 - Terrible. 20 out of 659 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Ana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Bad WiFi/no WiFi Please update your system because there wasn’t an option of breakfast for $15.95 as you mentioned on your website, also the rooms are simply ordinary not worth $500 per night
Stayed 1 night in May 2024
Response from Hotel Management on May 8, 2024
Thank you for letting us know the Expedia's website has the incorrect pricing listed. We are looking to upgrade our wifi in the near future. We appreciate your feedback and hope to host you again on future trips to the Hartford area.

10/10 Excellent

bill

Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 23, 2024
Bill - Thank you for the great feedback you have provided. We look forward to welcoming you back to Hartford, CT soon!

2/10 Terrible

peter

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Hartford Marriott Management on Apr 8, 2024
Peter - thank you for taking the time to review your stay with us. We sincerely appreciate your feedback and we're very sorry we did not meet your expectations. We hope to welcome you back for a much better experience on your next visit to Hartford, CT.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 27, 2024
Thank you for your review. We appreciate your feedback!

4/10 Poor

Carmen

Traveled with family
I reserved a room with 2 beds and paid for the room 2 months in advance, when we got there we got a 1 bed room with 2 twin air beds. No space in the room to walk after placing the 2 beds. In addition, when I reserved it’s says free breakfast but at the hotel they said that is only for ambassadors members.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 16, 2024
I apologize your room type was not honored at check-in. Our records do not show that breakfast was included in your reservation, but we would have been happy to give you vouchers if we were provided with a confirmation stating breakfast was included.

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
They offer a room with a view of the city or river of you. The city is a view of a giant convention center roof. The pool and the hot tub did not get warm especially the hot tub. It is room temperature in disturbing feeling. Also, you have to pay for parking at least $20 a night and there’s no street parking in the area.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 29, 2024
I apologize that you were disappointed with your recent stay. We have addressed the issue with the hot tub, and have verified it is back in normal working order. Parking is limited in the area, and the state owned garage that we use for parking does charge a fee.

10/10 Excellent

loree

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was really amazing. Bravo front desk and valet. and the bed & pillows were super comfy
Stayed 1 night in Jan 2024
Response from Hartford Marriott Downtown Management Team on Jan 26, 2024
It was a pleasure to welcome you as our guest and we are thrilled that you thoroughly enjoyed your stay with us. We look forward to welcoming you back soon!

10/10 Excellent

Thomas, San Marcos

Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 29, 2024
Thank you for your feedback!

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 8, 2024
Thank you for your review. It was our pleasure to host you!

10/10 Excellent

frank

Liked: Cleanliness, staff & service, property conditions & facilities
They are doing excellent
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 31, 2023
Thank you for your review. We appreciate your feedback!

8/10 Good

Ali Aria

Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 9, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Wilber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what I expected
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 25, 2023
Thank you for sharing your feedback. We are glad you enjoyed your recent stay with us and hope you will stay with us again the next time your travels bring you to the Hartford area.

4/10 Poor

Shari

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Hotel Management on Nov 6, 2023
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Rolina

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Amenities
Definitely not 4 star hotel
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 25, 2023
I apologize your stay did not meet expectations. We hope you will give us another chance and stay with us again the next time your travels bring you to the Hartford area.

2/10 Terrible

maureen

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I was sold a room on Expedia which was for 4 people but was really only for 2 people (a king with no pull out couch) and could only provide 1 twin roll in bed. I had to sleep on the floor because it was the last room in the hotel…really? I want to be reimbursed because this was unacceptable for Expedia to sell this room as a 4 person room…..
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 25, 2023
I apologize that the room you reserved did not meet your needs. Rooms with a king bed can sometimes be sold to a family of 4, with 2 adults and 2 young children, but are not a comfortable accommodation for 4 adults.

8/10 Good

bradley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room rug was fairly new. Bed comfortable Housekeeping- fair Furniture-worn
Stayed 4 nights in Sep 2023
Response from Hotel Management on Oct 8, 2023
Thank you for your review. We appreciate your feedback and look forward to the opportunity to host you again in the future.

10/10 Excellent

Celeste

Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 8, 2023
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Magdariliz, Holyoke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing and room service was prompt. The room it self was good not the most modern I’ve ever stayed some furniture looked like it needed some update. When it comes to cleanliness it could’ve been better I’m a clean freak and I definitely saw some areas that clearly needed some cleaning. But the staff were so friendly and nice. I recommend trying the prossage spa and ask for Lisa she was so amazing they made our stay there that much worth it. And soooo much food around the area! Not much else to do but eat and drink. And if you want the hot tub I suggest doing it in the morning or middle of the day because there’s no chance of it being empty in the evening.
Stayed 2 nights in Sep 2023
Response from Hotel Management on Oct 8, 2023
Thank you for your review. We have shared your feedback with the team and hope to host you again in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Amy Consolati

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice. Easy to locate. Excellent parking.
Stayed 1 night in Sep 2023

10/10 Excellent

Raina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could afford it, I would stay at this hotel every time there was a convention in Hartford. Friendly staff, comfortable rooms, high speed internet and streaming services available! I love this hotel 😍
Stayed 1 night in Aug 2023

8/10 Good

Cathy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and great stay to attend an event at the Convention Center. Rooms are rather small. They do not off a roll a way but did give a blow up mattress. Room is was clean and well kept. Property is very nice.
Stayed 3 nights in Jul 2023

10/10 Excellent

Adelaide

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

10/10 Excellent

Bobby

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This is the second time I've stayed at the Marriott in downtown Hartford, the first was for a concert. The hotel is very nice. It's clean, the rooms are decent size and also clean. There are some dining options on the property itself (I have not used any of these though) and there is onsite parking. Each time I stayed the check in process was great. The staff has been very friendly and helpful. It is right next door to the Convention Center. There are several dining options across the street and the UCONN Hartford branch is also across the street. Depending on how far you like to walk it is a bit of a hike to get to the actual downtown of Hartford. If you are attending a show at Hartford Stage Company, Theater Works or a sporting event at the XL Center, it's just enough out of the way that you could take a car. But if you want to walk, you'll get get a little exercise.
Stayed 1 night in Jun 2023

6/10 Okay

Jessica

Traveled with family
Liked: Staff & service
Stayed 5 nights in Jun 2023

10/10 Excellent

Vanessa

Stayed 1 night in May 2023

4/10 Poor

Alice

Traveled with family
Disliked: Staff & service
They couldn't find one of our resies because they had put it under a first name, valet couldn't find our car because they dropped a #, no shower gel in container, towels thin and old.
Stayed 2 nights in May 2023

10/10 Excellent

Scott

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately my last stay here but def my best spot to stay while visiting my daughter at UHart the last 4 years Great job Marriot
Stayed 1 night in May 2023

10/10 Excellent

Tiarra

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I love how there is dinner option right outside the hotel.
Stayed 1 night in Apr 2023

2/10 Terrible

Brittany

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
I was extremely upset I had to leave the hotel at 10:30pm because people were running and hollering up and down the hallways all night which was scaring my daughter we were having a girls get away night we live close so I ended up taking her home because she couldn’t sleep
Stayed 1 night in Apr 2023

10/10 Excellent

Israel

Stayed 1 night in Mar 2023

10/10 Excellent

Michael

Stayed 1 night in Mar 2023

8/10 Good

Davorka

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On arrival, the staff were extremely pleasant and accommodating. The lobby had a wonderful lounge and Starbucks that was very convenient, clean and spacious. My issue was with the valet. I rented a Tesla and I was low on range when I arrived. The valet said they would charge it overnight - which gave me assurance. When I picked up my vehicle, it had not been charged and I needed to go to Boston airport. I then had to find a nearby Tesla charging station and it delayed by trip by 40 minutes and I nearly missed my flight. This was VERY disappointing.
Stayed 1 night in Mar 2023

10/10 Excellent

Awilda

Stayed 2 nights in Feb 2023

10/10 Excellent

Kimberlee

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2023

10/10 Excellent

Elaine

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Feb 2023

10/10 Excellent

Bill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay.
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was so efficient and helpful. They happily answered all our questions about the city and how to get where we needed to go
Stayed 1 night in Feb 2023

10/10 Excellent

Rosalba

Stayed 1 night in Feb 2023

10/10 Excellent

Stephanie, bronx

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Jan 2023

8/10 Good

Mie

Stayed 1 night in Dec 2022

10/10 Excellent

Erika

Stayed 1 night in Dec 2022

10/10 Excellent

Jorge

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 5 nights in Oct 2022

10/10 Excellent

Dominique

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it. Would return with confidence.
We stayed for 3 night and the room was meticulously cleaned every day. The bed and pillows were comfortable. The city view was excellent from the 18th floor. The room was quiet despite being very near the elevator. The location was excellent. We walked to restaurants and to the Hartford Marathon. The Starbucks in the lobby was busy, allow extra time to get your coffee. The room also has a coffee maker, but there were only 2 pods and 1 was decaf. We didn’t use parking. I used the gym, it was fine. The shower had great water pressure. There was a large closet and plenty of power outlets. No complaints. Would stay there again.
Stayed 3 nights in Oct 2022

4/10 Poor

Mursalat M

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another good stay
We've stayed at the Downtown Marriott a number of times. It's a good stay for nights before an early flight out of the Hartford Airport. Having the Capital Grill immediately across the street is a great bonus. Having the Starbuck's in the lobby is also pretty great. We will continue to use the Downtown Marriott.
Stayed 1 night in Aug 2022

10/10 Excellent

Taren

Stayed 1 night in Aug 2022

8/10 Good

Amy

Stayed 1 night in Aug 2022

6/10 Okay

Jarrett

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Overall staff was super friendly! We had a very short stay, just one night, however we did notice that our room still did have someone else’s hair on the bedding as well as another guests old socks left on the floor. It did make the room feel as though it was not cleaned as well as it should have been.
Stayed 1 night in Aug 2022