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The Heritage Hotel was fantastic and unique hotel.
Adam
Stayed 2 nights in May 2024
6/10 Okay
Nga Yi
Traveled with partner
May 22, 2024
Disliked: Cleanliness
The balcony is terribly dirty with spider webs all around. There is no shower curtain, so the shower water makes the floor all wet. In general the view and location is really great, but the room itself is not good. The room is over-priced.
The hotel sits on a magical spot on (Lake) Hallstatter See. We had dinner there one evening. The waitstaff was helful and curtious, the food was very good and the presentation excellent. We had a window seat overlooking the lake. It was perfect. I would consider it one of the nicest eating establishments in town. The breakfast is typical European fare - plentiful and fresh. If you have a gluten allergy let them know when you arrive and they will prepare gf bread for you. The hotel has three buildings. We were in building 3. Our room was sooo sweet. It has windows that opened up with a beautiful of the Lake. The front desk staff is extremely knowledgeable and helpful. They will help make your stay a wonderful one :) Also, a quick note... the hotel is across from the ferry, so if you are taking a train to or from Hallstatt this is very convenient. I have only one small critique... the bed pillows were pretty thin, so if you like more neck support I would requesr extra pillows.
Very helpful and polite staff. Stored our luggage for a few extra hours so that we could explore the town. Lovely room with a lake view. Highly recommend
Pictur postcard hotel in a picture postcard mountain town
John
Stayed 1 night in Apr 2024
6/10 Okay
Jing Luen
Traveled with family
Apr 14, 2024
Liked: Cleanliness, staff & service, amenities
Make sure you get the main building room. We stayed for 2 nights and was assigned to the rooms that is 300m building away. The lake view is different than the original room.
The room keys didn’t work for first day and second day.. front desk asked me to walk back to the main building to fix it.
The stay is very pleasant in this hearty hotel. It is located conveniently next to the ferry pier. My room is spacious and on the top floor with a balcony facing the lake. The view is just unbeatable. The amenities provided in the room are in high quality. A nice breakfast is included.
2nd stay at Heritage - previously in junior suite, this time in lake view deluxe. Great views from main house Kainz. Room was comfortable with free water and coffee machine and fridge. They have renovated downstairs reception and restaurant, not much more space but feels more modern. The food at dinner and service were excellent and value for money. The breakfast was good but lacked variety. The only negatives relate to poor housekeeping not replacing items and a waitress in the restaurant with her hair up and big earrings who was so rude and difficult with guests - telling off everyone. The other waiters were helpful and polite. People are paying her wages who stay here and she should show some more respect in customer service matters - maybe retrain her or put here back of house please. Property has nice sauna in top floor. Overall enjoyable stay. Thanks.
Stunning views from our balcony , right on the lake. Room very comfortable , quiet , clean and close proximity to shopping and restaurants and yet remote enough for peace and quiet .
Hallstatt is highly recommended.
Suzanne
Stayed 1 night in Mar 2024
4/10 Poor
Ching In
Traveled with group
Feb 23, 2024
Liked: Amenities
Disliked: Staff & service
Nothing special
Very expensive
No lift !!!!!!!!! You have to carry your luggage to Walk 3/F
1. Hotel staff was nice to give room 1 hr earlier & provide someone to help with luggage to room which was in a different building.
2. View from room was great including that from balcony
3. Decent breakfast.
1. Wifi kept disconnecting
2. Hotel room was comfy but had a few loose fittings
They put us in a room not as described in the Hotels.com listing:
- room was in different location from hotel building (5 minutes walk)
- room was on 3rd floor and without elevator
- no hot water (for shower) at nite
- hotel reception offered no solution when we complained
I can not say enough wonderful things about the Heritage hotel!!
I am doing a 28 days trip in 3 countries and 6 places so far and nothing compares to this Heritage hotel, wonderful location, woderful place, wonderful people giving 100% great service..... in the room you will enjoy many complimentary things like a Nespresso, free water, skin conditioner and shampoos etc....
Wonderful hotel in a wonderful place!!!!!!
Well worth it!!
Beautiful setting. Our room was not in the main building, but in one of the other properties. It was comfortable, quiet, peaceful, with an amazing view of the lake.
We enjoyed everything about the hotel, including the restaurant. The breakfast brunch was generous and fairly varied, and dinner was excellent.
Beautiful hotel, beautiful view, beautiful sauna. All the best amenities and an amazing breakfast, which was included. I would definitely recommend and would definitely say again.
take my money! this was a great stay. i can't imagine a better place to stay in Hallstatt.
Evan
Stayed 1 night in Nov 2023
10/10 Excellent
Sheri
Traveled with partner
Dec 2, 2023
Liked: Staff & service, amenities
A bit disappointed in this hotel. Friendly check in and they had our room ready even though we got in early. But our room was disappointing. We were in the main building on the ground floor…an accessible room which was fine but meant a zero entry shower that had no door so chilly and leaked all over. Plus the tap seemed to be broken so couldn’t get much hotter. The bathroom in particular smelled of cigarette smoke although it said it was a non smoking room. There was an ashtray full of butts on our outdoor deck. The whole room seemed run down. Clean enough and comfortable so it was fine but it was our highest priced hotel of our entire 16 day trip. It was twice the cost of our very nice Salzburg room which I get…supply and demand…but I would expect it to be in good condition.
Sheri
Stayed 1 night in Dec 2023
10/10 Excellent
Grace
Nov 29, 2023
The location was great, a few steps to the ferry for the train station. The staff were wonderful helpful. Highly recommend this place.