Exterior

Reviews of Phoenix All Suites

3.5 out of 5
Phoenix All Suites
201 East Beach Blvd, Gulf Shores, AL

Reviews

8.0

Very Good

Rating 10 - Excellent. 79 out of 208 reviews" "
Rating 8 - Good. 72 out of 208 reviews" "
Rating 6 - Okay. 32 out of 208 reviews" "
Rating 4 - Poor. 15 out of 208 reviews" "
Rating 2 - Terrible. 10 out of 208 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Clifton

Traveled with family
Liked: Cleanliness
Communication was great. Property is an outdated but for a one night stay great location and affordable.
Stayed 1 night in Apr 2024
Response from Brett-Robinson on Apr 30, 2024
Thank you for your feedback! We're glad to hear that you found our communication great and that you appreciated the convenient location and affordability of our property for your one-night stay. We apologize for any inconvenience caused by the outdated aspects of the property. Your comments are valuable to us, and we will take them into consideration as we strive to improve our accommodations for future guests.If you have any further suggestions or if there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for another stay in the future.

10/10 Excellent

Jalonda

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from Brett-Robinson on Apr 26, 2024
Thank you very much for your positive rating! We're thrilled to hear that you had an excellent experience overall. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

Greg

Stayed 2 nights in Apr 2024
Response from Brett-Robinson on May 15, 2024
Thank you for the perfect rating! We're delighted that you had a wonderful experience. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

8/10 Good

Kristin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was able to walk places to visit
Stayed 1 night in Apr 2024
Response from Brett-Robinson on Apr 26, 2024
It's great to hear that you found our location convenient for walking to nearby attractions. We aim to provide our guests with easy access to the area's points of interest, and we're glad that you were able to explore and visit places on foot during your stay. If there are any specific recommendations or additional information you would like about nearby attractions, please feel free to let us know. We're here to help make your stay as enjoyable as possible!

10/10 Excellent

Tim

Stayed 3 nights in Apr 2024
Response from Brett-Roninson on Apr 30, 2024
We're delighted to hear that you had a great time! If there's anything specific that contributed to your positive experience or if there's anything else we can assist you with, please feel free to let us know. We're here to ensure that you continue to have wonderful experiences with us in the future. Thank you for choosing to stay with us!

10/10 Excellent

Deborah

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had a lovely vacation
Stayed 6 nights in Mar 2024
Response from Sandy Shores on Apr 9, 2024
Thank you for choosing to stay with us and for sharing your positive feedback. We hope you had a fantastic time during your visit and that we'll have the pleasure of welcoming you back in the future for another great stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Excellent

Kim

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jess on Mar 31, 2024
Thank you for taking the time to provide your feedback. We value your input, and it will help us improve our services and address areas of concern. If there's anything else we can do to assist you or if you have any further comments, please let us know. We hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Kalynn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Katie on Jan 25, 2024
Thank you for choosing to stay with us and for sharing your positive feedback. We hope you had a fantastic time during your visit and that we'll have the pleasure of welcoming you back in the future for another great stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

6/10 Okay

Sharon

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Where the toliet paper was inside had rust & or mold! There was a leak from the ceiling dripping water rt onto the toliet! Kitchen was nice but couch was lumpy - uncomfortable
Response from Brett-Robinson on Apr 26, 2024
We apologize for the issues you encountered during your stay. It's concerning to hear about the rust or mold inside the area where the toilet paper was stored, as well as the leak from the ceiling dripping onto the toilet. Additionally, we regret that you found the couch uncomfortable due to lumpiness. Providing a clean, comfortable, and safe environment for our guests is our top priority, and we take your feedback seriously. We will address these issues promptly to ensure they are resolved for future guests. Thank you for bringing these matters to our attention, and we appreciate your understanding. If there's anything else we can do to improve your experience or if you have any further concerns, please don't hesitate to reach out.

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, room comfort
Great spot for November
This was the perfect spot for our family of 4 to stay for a little soccer and a little relaxation. I’d call it more like a 1-bedroom condo than a suite, and the beach is huge. This was a great, low-key spot in November.
Stayed 2 nights in Nov 2023
Response from Brett-Robinson on Apr 26, 2024
Thank you for sharing your experience! We're delighted to hear that our property was the perfect spot for your family of 4 to enjoy a combination of soccer and relaxation. It's great to know that you found the accommodations suitable for your needs and that you enjoyed the spacious beach. We appreciate your description of the property as more of a 1-bedroom condo than a suite, as it provides helpful insight for future guests. November sounds like a wonderful time to visit, and we're pleased that you found our location to be a great, low-key spot during your stay. If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We hope to have the pleasure of welcoming you and your family back for another enjoyable stay in the future!

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful
Stayed 3 nights in Sep 2023
Response from Brett-Robinson on Apr 26, 2024
Thank you very much for your positive rating! We're thrilled to hear that you had an excellent experience overall. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

Nelda J

Liked: Cleanliness, room comfort
Amazing
It was amazing. We will stay here again. No complaints.
Stayed 3 nights in Aug 2023
Response from Brett-Robinson on Apr 26, 2024
We're thrilled to hear that you had an amazing stay with us! Your satisfaction is our top priority, and we're delighted that you didn't have any complaints. We truly appreciate your positive feedback and the fact that you plan to stay with us again in the future. We look forward to welcoming you back for another fantastic stay! If there's anything specific you loved about your experience or if there are any ways we can make your next stay even better, please feel free to let us know. We're here to ensure you have an unforgettable experience every time you stay with us!

10/10 Excellent

Charlotte

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved the smell of clean when we came through the door. This was our first time at Gulf shores and our accomodations set the bar high for our next stay. It was super easy with check in and check out. Will definitely be back.
Stayed 3 nights in Jul 2023
Response from Brett-Robinson on Apr 26, 2024
We're thrilled to hear that you loved the clean smell when you entered the door and that your first time in Gulf Shores exceeded expectations! It's fantastic to know that our accommodations set the bar high for your next stay and that you found the check-in and check-out process super easy. We're delighted to have made a positive impression, and we can't wait to welcome you back for another memorable stay in the future! If there's anything specific you loved about your experience or if there are any ways we can make your next stay even better, please feel free to let us know. We're here to ensure you have an incredible experience every time you stay with us!

8/10 Good

Verified traveler

Traveled with family
Stayed 3 nights in Jul 2023
Response from Brett-Robinson on Apr 26, 2024
Thank you very much for your positive rating! We're thrilled to hear that you had an excellent experience overall. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

Angela

Traveled with family
Liked: Amenities, property conditions & facilities
Beach view easy access to the beach.
Stayed 3 nights in Jul 2023
Response from Brett-Robinson on Apr 26, 2024
hank you very much for your positive rating! We're thrilled to hear that you had an excellent experience overall. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

Jonathan, SALE CREEK

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and really nice condo! Area was perfect for dining and shopping!
Stayed 2 nights in Jul 2023
Response from Brett-Robinson on Apr 26, 2024
We're thrilled to hear that you found our condo very clean and enjoyable! It's great to know that you appreciated the cleanliness and the quality of the accommodation. We're also delighted that you found the area perfect for dining and shopping. Providing a comfortable and convenient experience for our guests is our top priority, and we're glad that we could meet your expectations. If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future!

8/10 Good

Alison and Sean

Liked: Cleanliness, property conditions & facilities
This property was pretty good. Clean and was good for my daughter and I. It mentions bunk beds however they are quite small. They are meant for 10 and under. I found the furniture a bit uncomfortable and it had no coffee table or bedside table so I was moving stools around to accommodate this. Otherwise it was a great location, close to venue and most things were walking distance.
Stayed 5 nights in May 2023
Response from Katie on Jun 8, 2023
Thank you for taking the time to provide your feedback. We value your input, and it will help us improve our services and address areas of concern. If there's anything else we can do to assist you or if you have any further comments, please let us know. We hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Robyn

Traveled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Feb 2023
Response from Brett-Robinson on Apr 26, 2024
Thank you very much for your positive rating! We're thrilled to hear that you had an excellent experience overall. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!

8/10 Good

Paula

Liked: Cleanliness, amenities, property conditions & facilities
Response from Brett-Robinson on Apr 26, 2024
Thank you very much for your positive rating! We're thrilled to hear that you had an excellent experience overall. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

Steve

Liked: Cleanliness
Properly is great love location 2nd time staying there construction was a little aggravation
Stayed 5 nights in Oct 2022
Response from Brett-Robinson on Apr 26, 2024
We're delighted to hear that you enjoyed your stay with us and that you love the location! Your satisfaction is our top priority, and we're thrilled that you chose to stay with us for the second time. We apologize for any inconvenience caused by the construction, and we appreciate your understanding. We're constantly striving to improve our guests' experience, and we'll take your feedback into consideration as we continue to make enhancements to our property. Thank you for choosing to stay with us again, and we look forward to welcoming you back for another enjoyable stay in the future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

8/10 Good

Stacey

Traveled with family
Liked: Cleanliness
Enjoyed our stay, but the room was a little dated. It was nice to be able to lookout and see the Gulf.elevators were good working order. We stayed I. The handicap room, you can’t get all the way on the balcony due to the rise upon the door.
Stayed 5 nights in Oct 2022
Response from pm on Oct 12, 2022
Hi Stacey. We are excited that you all enjoyed your stay! Thank you so much for taking the time to let us know about your experience. We hope to welcome you back again soon!

8/10 Good

Andrew

Liked: Cleanliness
Phoenix great- Hotels.com horrible
Going thru hotels.com was not good at all, had to change date of stay and talking to customer service was very hard to understand and was very unreasonable and wanted to charge me for another week end. Stated manager at facility would not change date. My wife got in touch with the facility manager and they would change our date of stay with no extra charge. Management facility at Phoenix was great.and i would deal with them again.
Stayed 2 nights in Sep 2022
Response from pm on Oct 10, 2022
Hi Andrew. We are delighted to hear you enjoyed your stay and appreciate you taking the time to leave us a great rating. It will be a real pleasure for us to host you in our hotel again.

8/10 Good

Jeffrey

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2022
Response from pm on Oct 10, 2022
Hi Jeffrey. We are delighted to hear you enjoyed your stay and appreciate you taking the time to leave us a great rating. It will be a real pleasure for us to host you in our hotel again.

10/10 Excellent

Rich

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2022
Response from pm on Sep 7, 2022
Hi Rich. We are delighted to hear you enjoyed your stay and appreciate you taking the time to leave us a great rating. It will be a real pleasure for us to host you in our hotel again. -pm

8/10 Good

Jerry

Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2022
Response from pm on Sep 7, 2022
Hi Jerry. We are delighted to hear you enjoyed your stay and appreciate you taking the time to leave us a great rating. It will be a real pleasure for us to host you in our hotel again.

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Suite provided a glorious view of the white sand beach below and the Gulf waters stretching as far as the eyes could see. There was a minor glitch in the operation of the 2 elevators in the building but they were quickly resolved. Our stay was short but memorable for the beach time and the interesting choice of restaurants, bars and pubs in close proximity.
Stayed 3 nights in Aug 2022
Response from Brett-Robinson on Apr 26, 2024
Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed the glorious view of the white sand beach and the Gulf waters from your suite. We apologize for the minor glitch with the elevators, but we're glad to hear that it was quickly resolved, ensuring a smooth experience for you. It's wonderful that despite the short stay, you found it memorable, particularly enjoying the beach time and the variety of restaurants, bars, and pubs nearby. We appreciate your feedback and hope to have the pleasure of welcoming you back for another memorable stay in the future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

8/10 Good

Sean

Traveled with family and small children
Liked: Cleanliness
It was nice. Could use some updating. Great location. One of the elevators was out of order but they told us they were waiting on the circuit board.
Stayed 3 nights in Aug 2022
Response from Brett/Robinson on Aug 18, 2022
We are glad that you all enjoyed your stay! Thank you so much for taking the time to let us know about your experience. We hope to welcome you back again soon! -kc

4/10 Poor

Daniel

Disliked: Cleanliness, room comfort
Property needs help
Room had a terrible smell, like it had mold. Property is very outdated. It’s cheaper than a lot of other places in the area, but you get what you pay for. Pool is very small
Stayed 3 nights in Aug 2022

10/10 Excellent

Daphne

Traveled with family
Liked: Amenities, property conditions & facilities
I like y’all actually had an office to communicate with and it was clean very nice staff
Stayed 2 nights in Aug 2022
Response from Brett/Robinson on Aug 14, 2022
We are delighted to hear you enjoyed your stay and appreciate you taking the time to leave us a 5-star rating. -kc

8/10 Good

Ashlee

Traveled with family
I loved the property being so close to the beach and in walking distance to so many great places! I wanted to enjoy the pool but it was a bit too small for 9 floors of guests to enjoy. The beach is literally in the “backyard” so we were able to enjoy that. That’s what we came for anyway! We were able to check in early, I received an alert that the room was ready by 1:30. The rooms could have been cleaned better. There were stickers on the walls from the inside of women's swimsuits (yuck), and sand cakes onto the baseboards. The pipes sounded like they were going to burst through the walls after flushing the toilet each time. Overall a great stay, but for the price I did expect it to be much cleaner than it was.
Stayed 1 night in Aug 2022
Response from pm on Aug 12, 2022
Hi Ashlee. Thank you so much for your rating! However, it sounds like though it was an overall positive trip, there were still some issues during your stay. We set high standards here at Brett/Robinson and highly value your choice to vacation with us. Reviews like these help us to adjust and work hard to improve guests' experience. We will forward this to our management team and work to get it right. We hope to welcome you back again soon!

4/10 Poor

Randall

Traveled with family
Disliked: Cleanliness
We stayed here before and was okay but this time was not… The biggest problem was they only had one elevator that worked. This led to long wait times going and coming from room. Sometimes we had to use stairs- we were on 5th floor. Of course it was supposed to be fixed the day after left I have been there my last time
Stayed 2 nights in Aug 2022
Response from pm on Aug 12, 2022
Hi Randall. Thank you so much for your rating! However, it sounds like though it was an overall positive trip, there were still some issues during your stay. We set high standards here at Brett/Robinson and highly value your choice to vacation with us. Reviews like these help us to adjust and work hard to improve guests' experience. We will forward this to our management team and work to get it right. We hope to welcome you back again soon!

4/10 Poor

Patricia

Traveled with family
Stayed 3 nights in Jul 2022
Response from pm on Aug 12, 2022
Hi Patricia. Thank you so much for your review of Brett/Robinson! Reviews like these help us to adjust and work hard to improve guests' experience.

8/10 Good

Wendy

Traveled with family
Liked: Cleanliness, amenities
I loved it was on the beach. All rooms face the beach and have a balcony. Didn’t care for how small the bunk beds were and them being in the hall way and the elevators were very hot and u usually have to wait awhile cuz they are busy. One of the elevators are used more than the other side. Love the key less entery to the rooms (entering a code was nice. Love how close it was to shops and restaurants. Hotel pool is small not hot tub it’s a small kiddy pool. Rooms could use alittle updating. But overall we did enjoy our stay!
Stayed 4 nights in Jul 2022
Response from Brett/Robinson on Jul 16, 2022
We are excited that you all enjoyed your stay! Thank you so much for taking the time to let us know about your experience. We hope to welcome you back again soon! -kc

10/10 Excellent

Brandy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the convenience to the beach, shops, and restaurants. The room was comfortable. The bed was soft. Great stay!
Stayed 3 nights in Jun 2022
Response from pm on Aug 12, 2022
Hi Brandy. Thanks for your fantastic review of Brett/Robinson Vacations, it's providing experiences like the one you've described that keep us excited about what we're doing every day! It will be a real pleasure for us to host you in our hotel again.

6/10 Okay

Gerald

Liked: Cleanliness, property conditions & facilities
Nothing special to speak of
Stayed 1 night in Jun 2022
Response from pm on Jun 22, 2022
Hi Gerald. Thank you so much for taking the time to let us know about your experience. We hope to welcome you back again soon!

4/10 Poor

Karen

Stayed 3 nights in Jun 2022

8/10 Good

Josephine

Traveled with family
Good vacation
It was a good vacation
Stayed 3 nights in Jun 2022
Response from pm on Aug 12, 2022
Hi Josephine. We are excited that you all enjoyed your stay! Thank you so much for taking the time to let us know about your experience. We hope to welcome you back again soon!

2/10 Terrible

Tika

Traveled with family
Checkin isn’t until 5 and check out is at 10
Stayed 1 night in Jun 2022
Response from Brett Robinson on Jun 15, 2022
Brett/Robinson upholds CDC regulations. Our new cleaning program holds us accountable for your well being, it adds on hours of labor to our typical cleaning protocol, because of this we are asking you to check-in after 5 pm. -kc

6/10 Okay

Sierra

Traveled with family
Liked: Cleanliness
It was amazing to be so close to the beach but Best Western has better amenities
Stayed 2 nights in Jun 2022
Response from Brett Robinson on Jun 10, 2022
We are glad you enjoyed your stay - Please let us know if there is anything specific we can do to make it truly perfect!

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, room comfort
Great place!
The accommodations were great!!! My only complaint is the elevators are very hot and slow. Otherwise, rooms were nice with plenty of room. Location is very convenient and we will stay there again!
Stayed 2 nights in Jun 2022
Response from pm on Aug 12, 2022
Hi Jessica. We are excited that you all enjoyed your stay! Thank you so much for taking the time to let us know about your experience. Also, we would like to thank you for your useful remarks regarding the elevators. It will be a real pleasure for us to host you in our hotel again.

2/10 Terrible

Jason

Stayed 2 nights in Jun 2022

8/10 Good

Kathy

Traveled with group
Liked: Cleanliness, property conditions & facilities
Everything was great except the pool was not big enough for the people there
Stayed 3 nights in May 2022
Response from Brett Robinson on Jun 2, 2022
We are excited that you all enjoyed your stay! Thank you so much for taking the time to let us know about your experience. We hope to welcome you back again soon!

8/10 Good

Oleg

Traveled with partner
Liked: Amenities
Is not the most updated and clean place to stay but the view and location is the best!!! To be honest I did not go there to stay in the hotel but to enjoy the beach. Everything is close to it and you have parking too!!!
Stayed 2 nights in May 2022
Response from Brett Robinson on May 20, 2022
We are delighted to hear you enjoyed your stay and appreciate you taking the time to leave us a great rating.

8/10 Good

John

Liked: Cleanliness, amenities, property conditions & facilities
The time of year was great for retirees.
Stayed 3 nights in Apr 2022
Response from Brett Robinson on May 11, 2022
We are glad you enjoyed your stay - Please let us know if there is anything specific we can do to make it truly perfect!

10/10 Excellent

Jonetta

Business traveler
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2022
Response from Brett Robinson on May 20, 2022
We are delighted to hear you enjoyed your stay and appreciate you taking the time to leave us a great rating.

10/10 Excellent

Shelby

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2022
Response from Brett Robinson on May 20, 2022
We are delighted to hear you enjoyed your stay and appreciate you taking the time to leave us a great rating.

6/10 Okay

Shawn

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location to stay, close to everything and plenty of parking.
Stayed 2 nights in Apr 2022
Response from Brett Robinson on May 11, 2022
We are glad you enjoyed your stay - Please let us know if there is anything specific we can do to make it truly perfect!

10/10 Excellent

Paula

Traveled with group
Liked: Amenities, property conditions & facilities
Property location was the best! Needs just a little clean up daily & extra elevator
Stayed 1 night in Apr 2022
Response from Brett Robinson on May 20, 2022
We are delighted to hear you enjoyed your stay and appreciate you taking the time to leave us a 5-star rating.

8/10 Good

Mary

Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2022
Response from Brett Robinson on May 20, 2022
We are delighted to hear you enjoyed your stay and appreciate you taking the time to leave us a great rating.

6/10 Okay

Tina

Traveled with family
Liked: Cleanliness, property conditions & facilities
The property was clean but upon opening balcony doors, the strong smell of marijuana was overwhelming. We could not enjoy the balcony. It should also be communicated that the bunk beds will only accommodate small children.
Stayed 1 night in Apr 2022
Response from Brett Robinson on May 11, 2022
Thank you so much for your review of Brett/Robinson. Reviews like these help us to adjust, and work hard to improve guests' experience. In these unprecedented times we are working in overdrive to uphold the Brett/Robinson standards. Thanks again, and be well!