All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Breakfast was limited, but all of the staff was very friendly.
charles
Stayed 1 night in May 2024
Response from AGM on May 17, 2024
On behalf of the entire staff we thank you for your feedback. We are so honored that you choose to stay with us. We are so delighted to learn that we provide you with a Great Guest Experience during stay and look forward to welcoming you back. Wishing you good health and safe travels.
10/10 Excellent
HUGH M.
Traveled with family
May 14, 2024
Liked: Cleanliness, amenities
Very good stay
HUGH M.
Stayed 1 night in May 2024
Response from AGM on May 17, 2024
On behalf of the entire staff we thank you for your feedback. We are so honored that you choose to stay with us. We are so delighted to learn that we provide you with a Great Guest Experience during stay and look forward to welcoming you back. Wishing you good health and safe travels.
Natasha, Thank you so much for staying with us! We are so glad that we could accomodate you! We hope to see you again on your way through to Greenville Al! Thank you again Be safe and safe travels to you and yours!
10/10 Excellent
Donna, Atlanta
May 3, 2024
Donna
Stayed 1 night in May 2024
Response from staff on May 24, 2024
Glad you enjoyed your stay hope to see you again in the near future
6/10 Okay
Donna, Atlanta
May 1, 2024
Donna
Stayed 2 nights in Apr 2024
Response from staff on May 24, 2024
Glad you enjoyed your stay. Hope to see you again in the near future!
2/10 Terrible
Richard
Traveled with family
Apr 6, 2024
The satellite was down no tv couldn’t watch the final 4
Richard
Stayed 1 night in Apr 2024
Response from AGM on Apr 9, 2024
We are so sorry for the inconvenience and we did try to get it fixed as quickly as possible. I hope this will not affect your from returning
Thank you for the compliment about our Hotel Staff. We have an excellent team here and we work very hard to ensure each guest has an enjoyable stay! Please come back to see us very soon!
Thank you for taking the time to submit your review regarding your recent stay at our property. We strive to make your away-from-home experience as enjoyable as possible. We thank you for choosing us and we hope to see you again soon!
10/10 Excellent
Linda, Waynesville
Mar 11, 2024
Linda
Stayed 1 night in Mar 2024
Response from Staff on Apr 1, 2024
Thank you for taking the time to complete this survey. We are appreciative of your positive feedback and we will share this with our staff! We hope to see you again soon!
Property was dirty both inside and out. Guests were very noisy, I tried calling the front desk, but no answer, so I had to go down and talk to them directly.
Lisa
Stayed 1 night in Mar 2024
Response from AGM on Mar 7, 2024
Let me start by saying for choosing to stay with us while in Greenville as we understand that you have many options to choose from.I understand that you were disappointed and that we came short of delivering the level of quality that you are accustomed to expect from us and I truly apologize if this was the case.Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future
Stayed here on the way to Florida, and was impressed with the cleanliness as well as the friendliness of staff. Breakfast was great. I would definitely stay here again.
Jill
Stayed 1 night in Feb 2024
Response from Staff on Mar 4, 2024
Thank you for your compliment about our hotel staff. We have an excellent team here who always tries to provide a great guest experience! We hope to see you again!
I am honored that you chose Holiday Inn Express & Suites while you were in Greenville. Moreover, we are extremely grateful that you took the time out of your busy schedule to share this wonderful feedback about your experience. Our entire staff goes that extra mile every time to ensure that our guest have a great experience We look forward in welcoming you back the next time you are in the area.
The pull out sofa is not decent enough to claim as a bed or suitable to sleep on, also they will tell you they are full and no late check out but will only have a handful of cars in the parking lot…
Mikel
Stayed 1 night in Jan 2024
Response from AGM on Jan 19, 2024
Let me start by saying Thank you for being a loyal IHG guest and for choosing to stay with us while in Greenville as we understand that you have many options to choose from.I understand that you were disappointed and that we came short of delivering the level of quality that you are accustomed to expect from us when it came to your stay with us. I truly apologize if this was the case. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future
Nice new hotel. The lady who checked us in was extremely helpful. Would stay there again.
Alvin E
Stayed 1 night in Nov 2023
Response from AGM on Nov 24, 2023
I am honored that you choose Holiday Inn Express & Suites while you were in Greenville. Moreover, we are extremely grateful that you took the time out of your busy schedule to share this wonderful feedback about your experience. Our entire staff goes that extra mile every time to ensure that our guest have a great experience especially during these uncertain times we are continuing to face. We look forward in welcoming you back the next time you are in the area. Until then wishing you good health and safe travels especially as we start the Holiday season
On behalf of the entire staff we thank you for your feedback. We are so honored that you chose to stay with us. We are so delighted to learn that we provided you with a Great Guest Experience during your stay and we look forward to welcoming you back. Wishing you good health and safe travels.
The hotel was clean and the staff was excellent and very friendly. The check in/out was easy. The breakfast was good and had plenty to choose from, we were very pleased with our stay.
Clark
Stayed 1 night in Sep 2023
Response from AGM on Sep 24, 2023
Thank you so much for staying at the Holiday Inn Express & Suites in Greenville Al. We hope to see you again in the near future!
Hotel was nice and clean but extremely loud. Did not get much sleep because it sounded like a circus on the third floor, I was on second floor. Didn't stay for breaksfast as I left as soon as sun came up. I believe I would have gotten more sleep in my car.
Roger
Stayed 1 night in Sep 2023
Response from AGM on Sep 18, 2023
I am so sorry that we did not meet your expectations. We like to have all are guests feel welcomed and have a home away from home feeling we hope that you can come back and join us again in the near future!
Response from Fay-Hotel Operations Manager on Sep 14, 2023
Dear Weldon,Thank you so much for taking the time to leave us a wonderful 5-star review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. It's always our goal to provide exceptional service and make our guests feel at home, and your positive feedback is a true testament to our team's dedication and hard work. We hope to have the pleasure of hosting you again in the future. If there's anything specific you loved about your stay or any suggestions you'd like to share, please don't hesitate to reach out. Your input is invaluable to us as we continuously strive to improve and create memorable experiences for our guests.Warm regards,
They must have pretty thin walls, the people in the room next door sounded like they were in our room, We could hear everything they were saying and a child screaming sounded like it was in our room.
Dro
Stayed 1 night in Sep 2023
Response from Fay-Hotel Operations Manager on Sep 4, 2023
Dear Dro, 2 / 2Subject: Re: Your Recent Stay at [Hotel Name]Dear [Guest's Name],I hope this message finds you well, and I want to start by expressing our gratitude for choosing to stay at our hotel. We appreciate your business and value your feedback as it helps us continually improve our services.I would like to extend my sincerest apologies for the inconvenience you experienced during your recent stay. I understand that the noise from the neighboring room was disruptive and prevented you from enjoying a peaceful and restful stay. Please accept our most heartfelt apologies for this unfortunate situation.Your comfort is of the utmost importance to us, and I assure you that we take your concerns seriously. Your feedback is greatly appreciated, and we thank you for bringing this matter to our attention. If you decide to stay with us again, please don't hesitate to contact me personally, and I will ensure that your next visit is as comfortable and enjoyable as possible.
8/10 Good
Michael
Aug 24, 2023
Michael
Stayed 1 night in Aug 2023
Response from Fay-Hotel Operations Manager on Sep 14, 2023
Dear Michael,We appreciate you taking the time to share your feedback following your recent stay at our hotel. Your input is important to us, and we're pleased to hear that your overall experience was positive. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.Warm regards,
I had a very bad experience at another hotel there in Greenville and called as a last minute check-in. Faye was working the desk and said she could accommodate my family. We got checked in without a flaw. We encountered no problems and everything was fine.
Sharon
Response from Fay on Sep 4, 2023
Dear Sharon,I wanted to extend my heartfelt thanks for your wonderful review and for taking the time to share your experience and I had the pleasure of assisting you during your recent stay at our hotel. 2.It was truly heartwarming to be able to help a who had encountered a difficult situation at another hotel. Our team is dedicated to ensuring that all of our guests feel welcomed and well taken care of, even when facing unexpected challenges. 5.Once again, thank you for your generous review, and we look forward to the opportunity to welcome you back to our hotel soon.Warm regards,
10/10 Excellent
Rhadonna
Aug 4, 2023
Rhadonna
Stayed 1 night in Aug 2023
Response from Fay-Hotel Operations Manager on Sep 4, 2023
Dear Rhadonna, thank you so much for taking the time to leave us this incredible 10-star review! We are absolutely thrilled to hear about your outstanding experience at our hotel. Delivering top-notch service and making our guests feel at home is our utmost priority, and your feedback is a testament to our team's dedication and hard work.Your kind words mean a lot to us, and they motivate us to continue striving for excellence in everything we do. We truly appreciate your support and trust in choosing us for your stay.
It was a great stay. It was clean and comfortable.
Melissa
Stayed 1 night in Jul 2023
Response from Fay-Hotel Operations Manager on Sep 4, 2023
Wow! Thank you for the amazing 10-star review, Melissa. We are absolutely delighted to hear that you had such a fantastic experience during your stay at our hotel. Your glowing feedback has made our day! It's our mission to ensure every guest enjoys a memorable and comfortable stay, and your kind words affirm that we're on the right track. We'd like to express our sincere appreciation for choosing us, and we hope to have the pleasure of welcoming you back soon for another wonderful stay. If there's anything specific that stood out to you or any suggestions you might have for us to make your next visit even better, please feel free to share.
10/10 Excellent
Clifton
Jul 28, 2023
Clifton
Stayed 1 night in Jul 2023
Response from Fay-Hotel Operations Manager on Sep 4, 2023
Dear Clifton, Your feedback is the greatest reward for our dedicated team who strive every day to provide an exceptional experience for our guests. Your appreciation fuels our passion for hospitality, and we couldn't be happier that you had such a wonderful time with us. We look forward to the opportunity to welcome you back for another memorable stay. If there's anything specific you loved about your visit or any way we can make your next stay even better, please feel free to share.
Good one night stay as usual on our way to Destin.
Brian
Stayed 1 night in Jul 2023
Response from Fay-Hotel Operations Manager on Aug 24, 2023
It's always such a pleasure to welcome you and your family back to our hotel every time you head to the beach! We truly appreciate your loyalty and the trust you place in us to be a part of your family's beach getaway.Seeing familiar faces like yours brightens our days, and we're grateful for your continued support. We're committed to making each stay as enjoyable and memorable as the last. If there's anything specific you'd like for your upcoming stay or if you have any special requests, please feel free to let us know. We're here to ensure that you have a wonderful experience.Thank you for making us a part of your family tradition. We look forward to hosting you once again and helping create more beautiful beach memories.Warm regards
10/10 Excellent
Jonel
Jul 7, 2023
Jonel
Stayed 1 night in Jul 2023
Response from Fay-Hotel Operations Manager on Aug 24, 2023
Wow, a 5-star review! Thank you so much for taking the time to share your incredible feedback about your recent stay at our hotel. We are absolutely thrilled to hear that you had such a fantastic experience.Once again, thank you for your outstanding rating and for choosing us. We look forward to hosting you again in the future.Warm regards,
Response from Fay-Hotel Operations Manager on Aug 24, 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly value your input as it helps us identify areas where we can improve and provide a better experience for our guests. While we're pleased to see that your stay was generally positive, we also understand that there may have been aspects that fell short of your expectations. We apologize for any inconvenience you may have experienced during your visit.Once again, thank you for your feedback, and we look forward to the opportunity to serve you better.Warm regards,
We stayed one night on a road trip and were so impressed by this hotel. The rooms are big and well thought out. We had hooks for purses and backpacks and a low shelf for luggage. The pool was nice and clean. The beds were comfortable. The breakfast was AMAZING! We also encountered so many friendly staff members. We will definitely stay again.
Danielle
Stayed 1 night in Jun 2023
Response from AGM on Jul 4, 2023
thank you so much and we hope to see you again in the near future!