内部エントランス

メインステイ スイーツ グリーンズボロの口コミ

2.5 out of 5

口コミ

8.0

とても良い

評価 10 - 1000 件の口コミ中 403 件が非常に良い" "
評価 8 - 1000 件の口コミ中 321 件が良い" "
評価 6 - 1000 件の口コミ中 151 件が普通" "
評価 4 - 1000 件の口コミ中 71 件が不満" "
評価 2 - 1000 件の口コミ中 54 件が非常に不満" "

8.2/10

清潔度

8.4/10

スタッフとサービス

7.4/10

設備とサービス

8.0/10

施設のコンディションと設備

7.4/10

環境への配慮

口コミ

2/10 (非常に不満)

Martin

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 5 泊滞在
Bailey Alley (General Manager)からの返信 (投稿日 : 2024 年 5 月 13 日)
Martin, on behalf of our entire team I apologize that we did not meet your expectations regarding your stay. You are a valued guest and we appreciate your feedback. We would love an opportunity in the future to make this up to you.

6/10 (普通)

Boyd

気になった点 : 施設のコンディションと設備
2024 年 4 月に 7 泊滞在
Bailey Alley (General Manager)からの返信 (投稿日 : 2024 年 4 月 24 日)
Boyd, thank you for taking the time to leave us a review. I apologize on behalf of our entire team that your experience was not up to standards. We would love an opportunity to make this up to you in the future, please do consider staying with us again.

6/10 (普通)

Frederick

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
No breakfast. Room was missing facial tissues, pen and paper, bathroom cups.
2024 年 4 月に 1 泊滞在
Bailey Alley (General Manager)からの返信 (投稿日 : 2024 年 4 月 19 日)
Frederick, on behalf of our entire team I would like to apologize for the issues you had during your stay with us. We try our best to provide outstanding service every single day. Thank you for your patience and feedback.

10/10 (非常に良い)

Jeremy

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean & Quiet!
2024 年 4 月に 2 泊滞在
Bailey Alley (General Manager)からの返信 (投稿日 : 2024 年 4 月 17 日)
Jeremy, thank you for taking the time to leave us a review. We are so glad to hear that you enjoyed your stay.

2/10 (非常に不満)

Mohammed Ali

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
They charge premium rates during furniture market property not clean musty they should charge their regular daily rates ripping consumers Shall not stay here again Expedia should not promote this property in their web sites
2024 年 4 月に 6 泊滞在
Bailey Alley (General Manager)からの返信 (投稿日 : 2024 年 4 月 17 日)
Mohammed, I am sorry to hear that your experience here was not up to standards. I do appreciate your feedback, it is very valuable to us.

2/10 (非常に不満)

Sara

出張
気になった点 : 設備とサービス、施設のコンディションと設備
This property has not been maintained very well. My window sheers were dirty. Although the dirt might be mold. My coffee maker didn't work. There. Was a "live" wire in the hairdryer. It did not feel safe.
2024 年 4 月に 5 泊滞在
Bailey Alley (General Manager)からの返信 (投稿日 : 2024 年 4 月 17 日)
Sara, thank you for taking the time to leave us a review. On behalf of our entire team I apologize that your experience with us was not up to standard. We appreciate your feedback and will use it to grow moving forward.

6/10 (普通)

John

2024 年 4 月に 2 泊滞在
Bailey Alley (General Manager)からの返信 (投稿日 : 2024 年 4 月 30 日)
John thank you for taking the time to leave us a review. We use this feedback to improve. We hope to see you again the next time you are in town!

8/10 (良い)

Ricardo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 7 泊滞在
Bailey Alley (General Manager)からの返信 (投稿日 : 2024 年 3 月 26 日)
Thank you for your review. Your input is greatly valued and helps us to grow. We are so glad to hear you enjoyed your stay. Please come see us again next time!

10/10 (非常に良い)

Jordan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Awesome stay!
2024 年 2 月に 1 泊滞在
Bailey Alley (General Manager)からの返信 (投稿日 : 2024 年 2 月 19 日)
Thank you for leaving us a review. We greatly appreciate your input and are so glad to hear you enjoyed your stay!

6/10 (普通)

Ben

家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Here's my story: I arrive, the hostess couldn't find my booking. They said that I was booked a month out, and not the day I was there. I'm willing to grant and say that it may have been my fault, but she got the day switched for me at no charge. Awesome! Off to a good start. After an elevator ride which reeked of weed... I got to my room, the bed wasn't made, and there were alcohol empties in the trash. After a trip to the front desk again, the hostess got me another room. After another ride in the same elevator that now smelled somehow even worse of weed...The next room was nice, save for the fact some of the bathroom floor tiles were coming up. Construction was happening inside and all around the building. That can't be helped when needed, but just explaining for my star ratings. The next hostess was kind and awesome. She even extended our checkout so my son could come back and shower after his wrestling meet (anything to avoid ring worm) before traveling back home hours away. The experience itself wasn't awesome overall, but the front staff is accommodating and worth their weight in gold. The front staff would be the only reason I would want to re-book this hotel.
2024 年 2 月に 1 泊滞在
Bailey Alley (General Manager)からの返信 (投稿日 : 2024 年 2 月 15 日)
On behalf of our entire team I would like to apologize for the issues you ran into during your stay. We greatly appreciate your honest input, it helps us to grow. Consider staying with us next time you are in town. We would love an opportunity to make this up to you!

4/10 (不満)

THOMAS

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Bummer
This hotel is tired...and it shows. And just because it has the word Suites in it's name doesn't mean your going to find luxury accommodations.
2024 年 1 月に 1 泊滞在
Bailey Alley (General Manager)からの返信 (投稿日 : 2024 年 1 月 23 日)
Thomas, thank you for taking the time to leave us a review. Your input helps us to grow. On behalf of our team I want to apologize that we did not meet your expectations. We are currently under a renovation and will soon have a brand new hotel. Come back and see us again down the road, we would love an opportunity to make this up to you!

10/10 (非常に良い)

Sedena

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Bailey Alley (General Manager)からの返信 (投稿日 : 2024 年 2 月 19 日)
Thank you for leaving us a review. We are so glad to hear you enjoyed your stay!

8/10 (良い)

Sedena

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There was nothing that I can honestly say I didn't like this hotel is the best I super love this place it is very clean and quiet the staff the gm. And the manger are super sweet and kind honest and respectful always got a smile on they face they have very nice rooms no bugs or anything it has everything you need to cook with and if it's not in your room they will get you what you need with no problem please please if you looking for a nice safe place to go this is the place I promise you will love it there it's my home away from home every time you will get your money worth i promise thank you main stay see you guys soon ❤️❤️🙂🙂🙂🙂
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Sedena

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This not the first time I stayed here but I love all the staffs that I met in person they so sweet and polite have smiles on they face and if there is something wrong they will do they best to make it right this place is home away from home
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Jami

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wonderful overnight stay
Great location. Clean and comfy! Super close to restaurants. Great area!
2023 年 12 月に 1 泊滞在
Bailey Alley (General Manager)からの返信 (投稿日 : 2023 年 12 月 18 日)
Thank you for taking the time to leave us a review. We are so glad you enjoyed your stay. Come back and see us again next time!

10/10 (非常に良い)

Heidi

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
My room had a little kitchen area for an extended stay. Bed was comfy and parking was easy. I would definitely stay here again.
2023 年 11 月に 1 泊滞在
Bailey Alley (General Manager)からの返信 (投稿日 : 2023 年 11 月 14 日)
Thank you for taking the time to leave us a review. We are so please to read that you enjoyed your stay. Come back and see us next time you are in town!

6/10 (普通)

Lana

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
Bailey Alley (General Manager)からの返信 (投稿日 : 2023 年 11 月 14 日)
Thank you for taking the time to leave us a review. Your input helps us grow and is greatly appreciated.

6/10 (普通)

Elizabeth

出張
気になった点 : 清潔度、施設のコンディションと設備
Okay stay, not going back
The room itself was okay clean, but the carpet in the halls is disgusting and stained. My bathroom didn't have a shower curtain but the staff was quick to get one up. The coffee maker didn't work, but again he was quick to bring up a new one. Be prepared that there is no room cleaning/service while you stay so don't expect them to change out your towels or empty your trash. Several times it looked as if the guests just set their trash/ towels by the elevator to be picked up. Some of the staff were friendly while others were not. Sorry, would not stay again.
2023 年 10 月に 3 泊滞在
Bailey Alley (General Manager)からの返信 (投稿日 : 2023 年 10 月 17 日)
Elizabeth, thank you for taking the time to leave us a review. Your input helps us to grow. I apologize on behalf of our entire team for not providing the highest level of service for you. The hotel is currently undergoing a long awaited renovation. This will see the property fitted with brand new everything! Customer service is paramount here and the issues that you had with our staff has been noted and addressed. We would love to have you back sometime in the future.

6/10 (普通)

Wendy

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
On my reservation it said I would get a queen size bed and I had a full size bed
2023 年 10 月に 1 泊滞在
Bailey Alleyからの返信 (投稿日 : 2023 年 10 月 16 日)
Thank you for taking the time to leave us a review. On behalf of the MainStay team, I apologize we were unable to meet expectations regarding the bed size. I do hope you will consider us again next time you are in the area!- Bailey Alley (General Manager)

2/10 (非常に不満)

Robert

2023 年 9 月に 3 泊滞在
Bailey Alleyからの返信 (投稿日 : 2023 年 10 月 2 日)
Thank you for taking the time to write a review. Your input helps us to grow and is greatly appreciated. On behalf of our team I apologize we were not able to meet your expectations. We are currently being fully renovated. I do hope you will consider us next time you are in the area.

8/10 (良い)

joseph

出張
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall, the room was good. The property is good, but the couch they have in my room was very disgusting, dirty and old.
2023 年 8 月に 4 泊滞在
Bailey Alleyからの返信 (投稿日 : 2023 年 10 月 2 日)
Thank you for taking the time to write us a review. Your input helps us to grow and is greatly appreciated. We do apologize for the condition of the couch. Our property is currently under full renovation! Please consider coming back and seeing us.

8/10 (良い)

Randi

良かった点 : 清潔度、スタッフとサービス
Room was a suite. Ok
2023 年 8 月に 1 泊滞在
Bailey Alleyからの返信 (投稿日 : 2023 年 10 月 2 日)
Thank you for taking the time to write a review. Your input helps us to grow and is greatly appreciated. We are currently under a full renovation. Come back and see us when we have a brand new hotel!

2/10 (非常に不満)

William

気になった点 : スタッフとサービス
canceled my reservation, no notice
2023 年 7 月に 4 泊滞在
Charlieからの返信 (投稿日 : 2023 年 7 月 30 日)
We're sorry to hear that you experienced this issue. Please be assured we're taking the necessary steps to fix this and prevent it from recurring in the future.

8/10 (良い)

Zaida

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The checking in was good. The front desk staff was very friendly. The room itself was just ok. The soda bed was all stained and not comfortable at all. We had to put a bed sheet around the cushion in order to use it as the headboard. The chairs with the dining table were also stained so we really did not sit much.
2023 年 7 月に 1 泊滞在
Charlieからの返信 (投稿日 : 2023 年 7 月 21 日)
Hello Zaida, we're pleased to hear your interaction with staff was pleasant. We are certainly disappointed to hear that we didn't quite meet the mark, but going forward we will ensure this does not repeat itself.

6/10 (普通)

Kathy

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The staff behind the desk were very polite and easy to work with. Other than that, the experience was not very positive. It is a non-smoking facility but there was always odor from cigarettes and marijuana. The bathroom floor had 2 tiles that kept coming off. The carpet was not clean and the room smelled. I will not be staying at this hotel in any future visits to Greensboro.
2023 年 7 月に 2 泊滞在
Charlieからの返信 (投稿日 : 2023 年 7 月 21 日)
Thank your for taking the time to leave a review. We're sorry to hear that you had a bad experience. Your feedback is vital to us, and we'll use is to elevate our offering. Thank you for being a guest and for bringing this to our attention.

10/10 (非常に良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 1 泊滞在
Charlieからの返信 (投稿日 : 2023 年 7 月 12 日)
Hello Michael, thank you for taking the time to provide a rating! We're so happy to see that you had a 5 star experience at The MainStay suites!

6/10 (普通)

Dung

出張
良かった点 : 施設のコンディションと設備、客室の快適度
WIFI is terrible
2023 年 6 月に 10 泊滞在
Charlieからの返信 (投稿日 : 2023 年 7 月 3 日)
Thank you for making us aware of this. Your feedback helps us to make changes for the better.

2/10 (非常に不満)

Christine

2023 年 6 月に 2 泊滞在
Charlieからの返信 (投稿日 : 2023 年 7 月 21 日)
Hi Christine, we apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met.

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス
I didn't like the spots on the sofa bed,chairs and hallway carpet. I liked the staff and everything else in the room. Bed was comfortable, very cle an linen and towels.
2023 年 6 月に 5 泊滞在
Charlieからの返信 (投稿日 : 2023 年 6 月 30 日)
Thank you so much for taking the time to provide feedback. Renovations will be here soon and all of those will be replaced. We hope to have the chance to have you stay here again!

6/10 (普通)

Willie

カップルで旅行
良かった点 : スタッフとサービス
Great location right off the highway, decent amount of restaurants within 10 minutes of hotel
2023 年 6 月に 2 泊滞在
Charlieからの返信 (投稿日 : 2023 年 6 月 27 日)
Hi Willie, thanks so much for taking the time to provide us your feedback!

10/10 (非常に良い)

Alec

2023 年 6 月に 1 泊滞在
Charlieからの返信 (投稿日 : 2023 年 7 月 19 日)
Thank you for staying with us and taking the time to provide a rating!

2/10 (非常に不満)

Jesse

Just not a safe place
2023 年 6 月に 3 泊滞在
Charlieからの返信 (投稿日 : 2023 年 6 月 21 日)
We're sorry to hear of your less than satisfactory experience with The Mainstay Suites Hotel. We value our guests opinions and would like to thank you for bringing this to our attention.

4/10 (不満)

John

家族旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Hotel in disparate need of attention
Power was out when we checked in so cleaning was ok. Power came back on within 30 minutes of checkin. Hotel was not well maintained, broken light fixture in bathroom, main kitchen light burned out, told front desk, still not fixed when checked out. Hallways and stairs were dirty, did not see anyone vaccuum during the entire stay. Outside trash receptacles were overflowing when we arrived and were when we left. Stayed 3 days, would not recommend.
2023 年 6 月に 2 泊滞在
Charlieからの返信 (投稿日 : 2023 年 6 月 21 日)
Thank you for taking the time to provide us your feedback. Your satisfaction is invaluable to us. We are certainly disappointed to hear that we did not meet the mark, but going forward will ensure this does not repeat itself.

10/10 (非常に良い)

Katharine、GLENVILLE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 6 月に 2 泊滞在
Charlie からの返信 (投稿日 : 2023 年 6 月 21 日)
Thank you so much for your positive rating for your recent visit to Mainstay Suites Hotel in Greensboro!

4/10 (不満)

Justin

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2023 年 6 月に 7 泊滞在
Charlieからの返信 (投稿日 : 2023 年 6 月 18 日)
Hi Justin, I see you left a 2 star review but no details about your experience with us. I would love to hear more about how we can serve you better!

2/10 (非常に不満)

Robert

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 6 月に 1 泊滞在
Charlieからの返信 (投稿日 : 2023 年 6 月 8 日)
We set a high standard for ourselves, and we're so sorry to hear this was not met in your interaction with our business.

10/10 (非常に良い)

Hemed

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The service was good
2023 年 5 月に 3 泊滞在
Charlieからの返信 (投稿日 : 2023 年 5 月 29 日)
We're really grateful and appreciate you taking the time to share your rating with us!

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The front desk, Sierra was amazing!! Friendly helpful and very professional.
2023 年 5 月に 2 泊滞在
Charlieからの返信 (投稿日 : 2023 年 5 月 10 日)
Thank you so much for taking the time to leave us a review! We are really glad to hear of your positive interactions with Sierra.

6/10 (普通)

Joe

出張
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
The staff was fantastic! The property is in need of a major renovation. Carpets are dirty, the appliances are old. And the beds need to be replaced.
2023 年 4 月に 6 泊滞在
Charlieからの返信 (投稿日 : 2023 年 4 月 26 日)
Thank you so much for taking the time to leave us feedback. I'm happy to announce renovations are on the way!

10/10 (非常に良い)

andrea

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was nice the price was a little on the high side and not enough channels on the tv
2023 年 4 月に 7 泊滞在
Charlieからの返信 (投稿日 : 2023 年 4 月 26 日)
Thanks so much for sharing your experience with us. Your feedback allows us to do better.

10/10 (非常に良い)

Katryse

2023 年 4 月に 1 泊滞在
Charlieからの返信 (投稿日 : 2023 年 4 月 20 日)
Thanks much for the 10/10 review!

10/10 (非常に良い)

Jack

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent service and cordial front desk staff. Very clean room, larger than I expected. Comfortable bed. Great deal for the price
2023 年 4 月に 1 泊滞在
Charlieからの返信 (投稿日 : 2023 年 4 月 13 日)
We really appreciate the 5 star rating! Thank you for taking the time to leave us your feedback.

10/10 (非常に良い)

Tania

家族旅行, 小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean and quiet property. Staff are extremely friendly, and gym access is 24/7. The kitchenette in the room is also very clean and convenient. I give them 5 stars. Definitely recommending this place!
2023 年 4 月に 2 泊滞在
Charlieからの返信 (投稿日 : 2023 年 4 月 12 日)
We're really grateful and appreciate you taking the time to share your rating with us!

8/10 (良い)

Dameon

良かった点 : 清潔度、スタッフとサービス
Hotel was dated but it met my needs.
2023 年 4 月に 4 泊滞在
Charlieからの返信 (投稿日 : 2023 年 4 月 12 日)
Thank you so much for your review! We do have renovations coming soon, we hope to have your business again!

10/10 (非常に良い)

Amy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 3 月に 1 泊滞在
Charlieからの返信 (投稿日 : 2023 年 3 月 28 日)
Thank you so much for taking the time to leave us a review.

8/10 (良い)

Annmarie、Chatham

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Easy to find and close to everthing.
2023 年 3 月に 1 泊滞在
Charlieからの返信 (投稿日 : 2023 年 3 月 27 日)
Thank you so much for taking the time to leave us a review.

10/10 (非常に良い)

Ricky

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great place
Nice place. Quiet and clean with good parking and a friendly staff.
2023 年 3 月に 1 泊滞在
Charlieからの返信 (投稿日 : 2023 年 3 月 27 日)
We're really grateful and appreciate you taking the time to share your rating with us.

4/10 (不満)

Carrie

2023 年 3 月に 1 泊滞在
Charlie からの返信 (投稿日 : 2023 年 4 月 13 日)
Thank you for your review, please let us know if there's anything we can do to improve our offering.

10/10 (非常に良い)

Nestor D Moreno

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Any restaurants close to the hotel
2023 年 3 月に 1 泊滞在
Charlieからの返信 (投稿日 : 2023 年 3 月 21 日)
Thank you!

6/10 (普通)

Carrie

気になった点 : 清潔度、施設のコンディションと設備
Room bathroom was filthy. Layers of dust and rust on fixtures, dirty floors, doors. Closet broken, stained couch. Next morning, key wouldn’t work and they just asked for room number and made a new key. Didn’t ask for name or ID. Felt unsafe because the person behind me saw me and heard room number. Side entrance door did not work. Definitely needs a major cleaning in the rooms.
2023 年 3 月に 1 泊滞在
Charlie からの返信 (投稿日 : 2023 年 3 月 20 日)
Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really do appreciate you bringing this issue to our attention. We are looking into these issues and hope to resolve it promptly and accurately.