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Reviews of Mitsis Selection Laguna

5 out of 5
Mitsis Selection Laguna
Anissaras, Hersonissos, Crete Island

Reviews

9.2

Wonderful

Rating 10 - Excellent. 445 out of 654 reviews" "
Rating 8 - Good. 161 out of 654 reviews" "
Rating 6 - Okay. 28 out of 654 reviews" "
Rating 4 - Poor. 14 out of 654 reviews" "
Rating 2 - Terrible. 6 out of 654 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
The property was pristine. The staff were helpful and friendly. I would highly recommend Mitsis Laguna for anyone looking to relax and enjoy the beauty of Crete.
Stayed 5 nights in Apr 2024
Response from Laguna Management Team on May 12, 2024
Dear Alison, Thank you for your review! We're thrilled to hear you enjoyed your stay at Mitsis Selection Laguna and found the property pristine with helpful and friendly staff. We look forward to welcoming you back for another relaxing experience in the beauty of Crete! Kind regards,

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Apr 2024
Response from Laguna Management Team on May 11, 2024
Dear Daniel, Thank you for your feedback. We are looking forward to seeing you back soon! Kind regards,

10/10 Excellent

Chere

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fantastic. The spa was amazing. The a la carte dining options are better than the main dining.
Stayed 4 nights in Apr 2024
Response from Laguna Management Team on May 11, 2024
Dear Chere, We're thrilled to hear that you had a fantastic experience with us! It's wonderful to know that you enjoyed the spa. Providing exceptional culinary experiences is important to us. Thank you for your kind words, and we look forward to welcoming you back for another fantastic stay! Kind regards,

10/10 Excellent

yosef

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Apr 2024
Response from Laguna Management Team on May 11, 2024
Dear Yosef, We're thrilled to hear that you enjoyed your time with us! Thank you for your kind words we hope to welcome you again soon! Kind regards,

10/10 Excellent

Sudha

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property for all inclusive resort.
Stayed 7 nights in Mar 2024
Response from Laguna Management Team on May 11, 2024
Dear Sudha, Thank you for your positive feedback we strive to create a welcoming and enjoyable experience for all our guests. We hope to welcome you back soon. Kind regards,

10/10 Excellent

Ja'Da

Stayed 4 nights in Apr 2024
Response from Laguna Management Team on May 18, 2024
Dear guest,Thank you for the positive feedback! It was a pleasure having you with us and we hope to welcome you back, whenever your travels bring you back to Crete!Kindest regards,Management TeamMitsis Selection Laguna

10/10 Excellent

saurabh sachin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing pool, friendly staff and good food
Stayed 7 nights in Apr 2024
Response from Laguna Management Team on May 11, 2024
Dear Guest, We're thrilled to hear you had an amazing experience and enjoyed the friendliness of our staff along with our delicious cuisine and facilities! Thank you for your kind words we look forward to welcoming you back soon. Kind regards,

8/10 Good

Marie-Claire

Stayed 7 nights in Apr 2024
Response from Laguna Management Team on May 11, 2024
Dear Guest, We greatly appreciate your feedback. Hosting you was a pleasure, and we look forward to welcoming you again in the future. Kind regards,

10/10 Excellent

Simon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Not much around the local area. Good walking along the coastline.
Stayed 7 nights in Apr 2024
Response from Laguna Management Team on May 11, 2024
Dear Simon, Thank you for your kind words! We're glad you appreciated the beauty of our hotel and the coastal walking opportunities. We understand the desire for local amenities and will take your feedback into consideration. We are looking forward to welcoming you back soon! Kind regards,

10/10 Excellent

Mutia Tamara

Stayed 7 nights in Apr 2024
Response from Laguna Management Team on May 11, 2024
Dear Guest, Thank you for the positive feedback. We are looking forward to seeing you back soon! Kind regards,

6/10 Okay

Alexander Lloyd

Liked: Staff & service
Stayed 4 nights in Apr 2024
Response from Laguna Management Team on May 11, 2024
Dear Alexander, We greatly appreciate your positive feedback and we look forward to welcoming you again in the future. Kind regards,

10/10 Excellent

Yan, Germantown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food in the theme restaurants was excellent!
Stayed 3 nights in Mar 2024
Response from Laguna Management Team on May 11, 2024
Dear Yan, We're delighted to hear you enjoyed the culinary experience at our theme restaurants! Excellence in dining is a priority for us, and we're glad it added to your overall enjoyment. We hope to have the opportunity to welcome you again in the future. Kind regards,

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Overall excellent, but some more options for entertainment in the evenings would be good.
Stayed 5 nights in Mar 2024
Response from Laguna Management Team on May 11, 2024
Dear Matthew, Thank you for your feedback! We'll certainly consider adding more evening entertainment options for an even better experience. We hope to welcome you back soon. Kind regards,

2/10 Terrible

David

Stayed 6 nights in Aug 2023

10/10 Excellent

Marlina Simbolon De

Liked: Cleanliness, staff & service, property conditions & facilities
We would love to come back!
Stayed 7 nights in Oct 2023

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Laguna Management Team on Nov 11, 2023
Dear Justin, Thank you for the positive feedback! We can't wait for your next visit!Kind regards,

8/10 Good

Jana

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
I’d give 5* to kids club facilities & staff. Great entertainments, safe conditions, lovely and friendly staff. Restaurant options, menu and service were also great. Only downside is it was difficult to get a booking for certain restaurants. Cons The hotel looks a bit worn out, especially rooms, sun beds and spa area. Bare minimum was done when cleaning rooms. Repetitive meals in main restaurant, limited food choices especially for people with food allergies Overall we had a pleasant stay, although it didn’t always feel as luxury 5* holiday
Stayed 7 nights in Oct 2023
Response from Laguna Management Team on Nov 3, 2023
Dear Jana, Thank you for sharing your experience! We're thrilled to know your family enjoyed the kids' club and our entertainment program. Our Guest Relations is always happy to assist our guests with their table reservations. Please be assured that your feedback will be passed on to the relevant departments. We hope to welcome you back soon.Kind regards,

8/10 Good

jane

Liked: Cleanliness, staff & service, property conditions & facilities
Would not rate 5 stars but still pleasant stay. Very hard to book specific restaurants and buffet seemed repetitive
Stayed 5 nights in Oct 2023
Response from Laguna Management Team on Oct 29, 2023
Dear Jane, Thank you for your review and for choosing us for your holidays. We are glad that you had a pleasant stay. Our Guest Relations is always happy to assist our guests with their table reservations. Kindly note that regarding the Main restaurant, we follow a cyclic program to ensure variety. Moreover, thematic nights take place to enhance the culinary experience. It was a pleasure to host you and we hope to have this opportunity again in the future. Kind regards,

10/10 Excellent

charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic holiday stay
Stayed 7 nights in Oct 2023
Response from Laguna Management Team on Oct 28, 2023
Dear Charles, Thank you for your rating and for sharing your amazing photo! It was a pleasure having you with us and we hope to welcome you back, whenever your travels bring you back to Crete! Kind regards,

10/10 Excellent

stuart

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is amazing , rooms faultless . Main restaurant food and staff are great . Only let down is the pool bars and booked restaurants ,they lack character and a personal touch which the others have in abundance. Kids swimming pool is great and life guard (Mary) lovely. Kids shows are also very good entertainment.
Stayed 7 nights in Oct 2023
Response from Laguna Management Team on Oct 27, 2023
Dear Stuart, Thank you for your kind words about our amazing hotel and excellent rooms. We're delighted to hear that you enjoyed the main restaurant's food and we appreciate your compliments on our exceptional staff. Your feedback will be passed on to the relevant departments. It's wonderful to read your comments regarding the kids' swimming pool as well as a member of our team, along with the kids' shows providing excellent entertainment. We hope to welcome you back soon.Kind regards,

10/10 Excellent

Pabitar

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its an amazing location beautiful views of the sea. So close to the sea and very accessible too.
Stayed 6 nights in Oct 2023
Response from Laguna Management Team on Oct 27, 2023
Dear Guest, We're thrilled to hear that you had an amazing experience at our beautiful location, enjoying the stunning sea views. We appreciate your positive feedback and look forward to welcoming you back for more memorable moments by the sea in the future.Kind regards,

10/10 Excellent

Idan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, great value, friendly service. Just watch out form the stuff driving the carts at night too fast through the resort.
Stayed 7 nights in Aug 2023
Response from Laguna Management Team on Oct 22, 2023
Dear Idan, Thank you for choosing our resort for your holidays and for sharing your feedback. We're delighted to hear that you had a great stay and found value in our services.Please be assured that we will pass your feedback on to the relevant departments. We hope to welcome you back in the future for another great experience.Kind regards,

10/10 Excellent

Eloise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
We had an amazing stay at Mitsis laguna in Crete. Our room was well designed and equipped with everything we need. The food was brilliant and lots of choice, we especially enjoyed eating at the Italian, cretan and Asian restaurants. Staff were friendly and attentive. We will definitely be trying more Mitsis hotels!
Stayed 7 nights in Oct 2023
Response from Laguna Management Team on Oct 17, 2023
Dear Eloise,Thank you for sharing your amazing experience at the Mitsis Laguna! We're delighted that you had a wonderful stay and found your room well-designed and equipped to meet your needs. It's great to hear that you enjoyed the brilliant food options and the wide range of choices, with special mentions for the Italian, Cretan, and Pan-Asian restaurants. Your kind words regarding our friendly and attentive staff are much appreciated. We look forward to hosting you at the Mitsis Hotels in the future and providing you with more fantastic experiences. Kind regards,

10/10 Excellent

idan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great vacation in Mitsis
Everything was 10/10!!!
Stayed 3 nights in Sep 2023
Response from Laguna Management Team on Oct 3, 2023
Dear Idan, Thank you for your positive feedback! We are excited that everything was to your satisfaction! We look forward to the opportunity to welcome you back in the future. Kind regards,

10/10 Excellent

Mario

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. Family friendly property. The beach in front of the property was not great but you could walk to a much nicer beach. I would suggest perhaps having a train or something to transport guests to the nicer beach.
Stayed 3 nights in Sep 2023
Response from Laguna Management Team on Sep 17, 2023
Dear Mario, Thank you for taking the time to share your views regarding your recent stay with us. We are excited to hear that you really enjoyed your stay! Kindly note that our beach is sandy pebbled and the best entrance to the sea is at the third gate of the hotel, where the Kids' pool is located. Your comments and suggestions are highly appreciated and will be taken into consideration. We look forward to welcoming you back again soon! Kind regards,

10/10 Excellent

Karen Louise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff who all seem to go out of thier way to help, rooms modern and clean with nice extras. Plenty of space. Very varied food choices at all times of day & night.
Stayed 7 nights in Sep 2023
Response from Laguna Management Team on Sep 13, 2023
Dear Karen, Thank you for writing your lovely review and we appreciate your compliments on our very friendly staff as well as the variety of our food offerings. It was a pleasure to host you and we hope to have this opportunity again in the future. Kind regards,

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great facilities, didn't leave the resort once. Extremely accommodating - the kids club is fantastic!
Stayed 6 nights in Sep 2023
Response from Laguna Management Team on Sep 13, 2023
Dear Danny,Thank you for sharing your views regarding your recent stay with us. It is nice to see that our facilities met your expectations! We hope to have the opportunity to welcome you again in the future. Kind regards,

10/10 Excellent

Hernan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023
Response from Laguna Management Team on Sep 2, 2023
Dear Hernan, Thank you for the positive feedback! It was a pleasure having you with us and we hope to see you again in the near future!Kind regards,

10/10 Excellent

Christos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful holiday at the Mitsis Laguna! The best hotel with the best staff! My family and I spent 11 nights at the Mitsis Laguna and had the most amazing and relaxing holiday. The hotel itself is great with excellent facilities, very clean and with great dining options. The food served at all the restaurants was of an excellent quality, tasty and plentiful. Most importantly, all the staff were amazing! Very friendly, attentive and made us feel very welcome. They all went out of their way to make sure we were looked after. For me this sets the hotel head and shoulders above the rest. Thank you very much to the whole Team! Far too many too many to personally name, but a special thanks goes to; Panayiotis – manager; Alexandros – manager; Babis – reception; Giorgos – buffet; Dimitris - à la carte; Panayiotis - à la carte; Antonis – Cretan; Spyros – Italian; Johnny – Asian; Matheos - beach bar; Lefteris - beach bar; Petros - pool bar; Apostolis - security; Iliana - night bar. We hope to be back to your fantastic hotel in the near future.
Stayed 11 nights in Jul 2023
Response from Laguna Management Team on Sep 5, 2023
Dear Christos, Thank you for your lovely review and for choosing us for your holidays. We are excited to see so many members of our team mentioned by name in your comments! They will be thrilled to know that they made a positive impact in your experience! It was a pleasure to host you and we hope to have this opportunity again in the future. Kind regards,

10/10 Excellent

Mahari

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The best thing about this hotel is the service. The best i have seen. Everyone is professional and friendly. There is nothing in the area within walking distance but 10 mins taxi drive to Hesronesou lots of bars and restaurants to cater for all ages. Definitely recommend the hotel.
Stayed 7 nights in Aug 2023
Response from Laguna Management Team on Aug 14, 2023
Dear Mahari,Thank you for your review and of course for recommending us. Your compliments on our service are much appreciated. It was a pleasure having you with us and are looking forward to welcoming you back soon!Kind regards,

10/10 Excellent

Oded

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023
Response from Laguna Management Team on Aug 14, 2023
Dear Oded, Thank you for the perfect rating. It was a pleasure having you with us and we are looking forward to seeing you back soon!Kind regards,

6/10 Okay

Eleri

Liked: Property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Laguna Management Team on Aug 14, 2023
Dear Eleri, Thank you for your feedback. We would have been more than happy to assist you with any inconvenience you may have faced. Kind regards,

10/10 Excellent

Mike

Liked: Property conditions & facilities
Amazing service
Stayed 3 nights in Aug 2023
Response from Laguna Management Team on Aug 13, 2023
Dear Mike, Thank you for your review and for your compliment on our service. It was a pleasure having you with us and we hope to see you back soon!Kind regards,

8/10 Good

Martin Bruce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is well setup, the various restaurant options is a welcoming variant from the buffet option, sushi bar is nice with a preset platter and no bookings required, my advice is to take beach shoes if you are going to venture into the sea due the rock surface.
Stayed 14 nights in Jul 2023
Response from Laguna Management Team on Aug 13, 2023
Dear Martin, Thank you for your review and for choosing us for your holidays. We are happy that we met your culinary expectations. Kindly note that our beach is sandy pebbled and the best entrance to the sea is at the third gate of the hotel, where the Kids' pool is located. We hope to welcome you again to our hotel. Kind regards,

10/10 Excellent

Oleksandr

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience was very positive. We were happy with food and drinks selection. Pools were great. Unfortunately entrants to the sea has a lot of rocks. Every night shows for kids are not very exciting. Everything else was great.
Stayed 10 nights in Jul 2023
Response from Laguna Management Team on Aug 6, 2023
Dear Oleksandr, Thank you for sharing your views regarding your recent stay with us. We are delighted that overall you enjoyed your stay and that you remained satisfied with the food and drinks selection as well as with our pools. Kindly note that our beach is sandy pebbled and the best entrance to the sea is at the third gate of the hotel, where the Kids' pool is located. Please be assured that your feedback will be taken into consideration. We look forward to welcoming you again to our hotel. Kind regards,

8/10 Good

James

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not quite awesome
They touted themselves as a 5-star, "ultra all inclusive" resort. The resort itself might be more like 4.5 star as it could use a little TLC in some areas. We checked in to find water all over our bathroom floor from an apparent leaky toilet. After 3 different calls to the front desk, an employee came in and laid a towel down in front of the toilet. That was their repair! I had asked various questions (like meal times, how to book reservations at the restaurants, etc.) and was just told to refer to their website. I couldn't even find the correct website! I had to call the front desk and have the lady walk me through each click on the website, only to learn that there were no reservations available at any of their restaurants! I didn't even know there was a gym on the premises until I happened upon it while searching for a restroom. Information at check-in was definitely lacking. Many of the employees there were not really friendly. They appeared to dislike their jobs. We have stayed at many different all inclusive resorts in several different countries, and this has to be the worst service I've ever received, despite the physical beauty of the place. I would recommend they send management and/or staff to an all-inclusive in the Caribbean to learn how to operate. I will also add that the beach is very rocky and not very swimmable. But the rooms were very spacious.
Main pool
Mail Pool
Rooms and pool
Stayed 3 nights in Jul 2023
Response from Laguna Management Team on Jul 30, 2023
Dear James, Thank you for your review. We are happy that you remained satisfied with the size of your room. Please be assured that your feedback will be passed on to the relevant departments. It was a pleasure to host you and we hope to have this opportunity again in the future. Kind regards,

6/10 Okay

Oren

Stayed 6 nights in Jul 2023

10/10 Excellent

Lavinia Liliana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The AC will not be efficient, especially in a very hot day, Food is good, a lot of options, and very tasty, something that you rarely find in an all inclusive. Great activities , the highlight of the facilities is the big pool! Great immense pool, clean water, a lot of chairs around it. Don’t expect too great of the bar service, cocktails are not great! Overall meeting expectations for a luxury all inclusive resort, I will be back if I will chose the room on the ground floor with shared pool option instead of sea view! Top floors are way too hot in the summer.
Stayed 5 nights in Jul 2023
Response from Laguna Management Team on Jul 30, 2023
Dear Lavinia, Thank you for writing your review and for choosing us for your holidays. We are happy to see that we met your culinary expectations and that you remained satisfied with our activities as well as our Main pool. We are surprised by your comment regarding our cocktails, as they have been praised several times by our guests. Please be assured that your feedback will be taken into consideration. We hope to welcome you again to our hotel. Kind regards,

2/10 Terrible

Jim, Longmont

Stayed 2 nights in Jul 2023
Response from Laguna Management Team on Aug 14, 2023
Dear Jim, Thank you for your rating. We would have been more than happy to assist you with any inconvenience you may have experienced. Kind regards,

10/10 Excellent

SHINO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Laguna Management Team on Jul 24, 2023
Dear Guest, Thank you for the positive feedback. It was a pleasure to host you and we hope to have this opportunity again in the future. Kind regards,

10/10 Excellent

bernard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families. Close to the beach. Really nice and clean. Make sure you download the Mitsis app, set up your account and book the great restaurants ahead of time.
Stayed 3 nights in Jul 2023
Response from Laguna Management Team on Jul 24, 2023
Dear Bernard, Thank you for sharing your views regarding your recent stay with us. We are happy that you remained satisfied with the cleanliness of the hotel. We hope to welcome you again in the future. Kind regards,

10/10 Excellent

Alessandra

Stayed 10 nights in Jul 2023
Response from Laguna Management Team on Aug 13, 2023
Dear Alessandra, Thank you for the high rating. It is great that you enjoyed your stay. We hope to welcome you back soon.Kind regards,

10/10 Excellent

Gor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Laguna Management Team on Jul 24, 2023
Dear Guest, Thank you for the high rating. It will be our pleasure to welcome you back soon.Kind regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Laguna Management Team on Jul 24, 2023
Dear Guest, Thank you for the positive feedback. We hope to see you back soon!Kind regards,

10/10 Excellent

Ariel

Stayed 7 nights in Jul 2023
Response from Laguna Management Team on Jul 23, 2023
Dear Ariel, Thank you for the excellent rating. We are happy that everything was to your satisfaction. We look forward to welcoming you again soon! Kind regards,

10/10 Excellent

oz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
great place... i didnt like the service of the concierge, it was poor and gave me stress. except that, perfect hotel.
Stayed 4 nights in Jul 2023
Response from Laguna Management Team on Jul 23, 2023
Dear Oz, Thank you for your feedback. Please be assured that will be taken into consideration. It was a pleasure having you with us and we hope to see you back soon.Kind regards,

8/10 Good

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jul 2023
Response from Laguna Management Team on Jul 23, 2023
Dear Hayley, Thank you for your feedback. We would have been more than happy to assist you with any inconvenience you may faced. We hope to see you again in the near future. Kind regards,

10/10 Excellent

Josefa Crisanta, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from Laguna Management Team on Jul 20, 2023
Dear Josefa,Thank you for the positive feedback! We look forward to welcoming you again to our hotel. Kind regards,

10/10 Excellent

Helen

Stayed 1 night in Jul 2023
Response from Laguna Management Team on Jul 20, 2023
Dear Helen, Thank you for the high rating. We are happy that we met your expectations. We look forward to welcoming you again soon! Kind regards,

10/10 Excellent

Magdalena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel,very friendly staff and very good food.
Stayed 6 nights in Jul 2023
Response from Laguna Management Team on Jul 14, 2023
Dear Magdalena, Thank you for the high rating. It was a pleasure to host you and we hope to have this opportunity again in the future. Kind regards,