Indoor pool, 4 outdoor pools, open 10 AM to 6 PM, pool umbrellas
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Reviews of Gennadi Grand Resort

5 out of 5
Gennadi Grand Resort
Gennadi, Rhodes

Reviews

8.8

Excellent

Rating 10 - Excellent. 25 out of 38 reviews" "
Rating 8 - Good. 6 out of 38 reviews" "
Rating 6 - Okay. 5 out of 38 reviews" "
Rating 4 - Poor. 1 out of 38 reviews" "
Rating 2 - Terrible. 1 out of 38 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kristina, Oshawa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING resort!! Highly recommend. Staff, food, everything was just wonderful! 10/10!!
Stayed 6 nights in May 2024

6/10 Okay

Daniel

Traveled with partner
Liked: Amenities
Positives 1. Most of the staff were very friendly and accommodating, especially the girls working the main bar in the evening and those at the customer service desk. 2. The à la carte restaurant food was amazing. 3. The cocktails at the evening bar were fabulous. 4. The desserts were incredible every single day and beautifully designed. 5. The hotel is very modern, and ordering to your sunbed via the app is great. 6. The beds and pillows were extremely comfortable. 7. The spa is gorgeous, and the gym is well-equipped. 8. There's a good shop on-site for anything you might need. Negatives 1. The buffet, especially dinner, was never warm enough. 2. There were ants throughout the resort. We had to move rooms because of this issue and were downgraded from a suite to a junior suite without a refund. Upon checkout, they gave us a late checkout worth 40 euros, which didn't cover the cost difference but was better than nothing. I understand this is nature and they are trying to address it, but it was very annoying when outside. 3. The room design was odd. The shower is right by the door entrance with no ventilation, and the toilet is separate with a sewage drain that had a bad smell. The cleaners kept putting the bin over the drain to block the smell. 4. There wasn't enough storage in the rooms for two people, with only one drawer available. 5. The staff at the front desk were not very friendly and a bit dismissive. 6. The rooms were not super clean. Although modern, we noticed that
Stayed 7 nights in May 2024

10/10 Excellent

Jane Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxed atmosphere. Everything was kept clean, spotless inside our room aswell as around the resort. The staff were very friendly & made you feel welcome. We ate in all the restaurants & also had room service & the food was excellent. I had a lovely relaxing holiday but there was also the option for my 13 year old son to be entertained. We will definitely be returning next year.
Stayed 5 nights in Aug 2023

10/10 Excellent

Max

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Sales Department on Oct 23, 2023
Thank you so much for your feedback.

10/10 Excellent

Dharmishta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Oct 2022
Response from Sales Department on Oct 24, 2022
Thank you for your amazing feedback.

10/10 Excellent

Aviv

Stayed 3 nights in Sep 2022
Response from Sales Department on Sep 27, 2022
We would like to thank you for the rating.

6/10 Okay

John

Traveled with family
Disliked: Cleanliness, staff & service
Airport terminal meets goldfish bowl - yuk
The resort is far from 5 star. It resembles an airport terminal departure lounge with absolutely no ambience whatsoever. Every restaurant feels the same with zero investment in the accessories that make a space special- be that your room where the furniture was sparse and cheap through to the public spaces and restaurants where you were treated to some variant of garden furniture on which to sit.
Stayed 7 nights in Aug 2022
Response from Sales Department on Aug 18, 2022
Thank you for taking the time to share your review following your recent visit with us. We were disappointed to read that we fell short of your expectations. The points raised have been addressed to our management team. We truly hope to have the pleasure of welcoming you back in the future.

8/10 Good

TOMAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2022

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service and facilities. Staff very attentive and great beach access.
Stayed 7 nights in Oct 2019
Response from Sales Department on Oct 21, 2019
Dear Madam/Sir, Thank you for your review. It is our great pleasure to hear you enjoyed your stay. Welcome to visit again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 4 nights in Oct 2019
Response from Sales Department on Oct 14, 2019
Dear Madam/Sir, Thank you for your review. It is our pleasure to hear you had an excellent stay with us and we wish to see you soon again!

10/10 Excellent

Hadar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Sales Executive on Oct 11, 2019
Dear Madam/Sir, Thank you for rating us with the highest score, it is our pleasure to hear your stay with us was excellent.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Sales Executive on Sep 16, 2019
Dear Madam/Sir, Thank you for your review and for staying in Gennadi Grand.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2019
Response from Sales Executive on Sep 5, 2019
Dear Madam/Sir, Thank you for rating Gennadi Grand with the highest score. It is our pleasure to know you enjoyed your stay. Welcome again!

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is the ultimate choice for relaxation in style, in rhodes. We absolutely loved the rooms ( two-bedroom garden suite with pool) and the food was incredible. All the staff are so helpful, friendly and funny. The only thing missing is evening entertainment, just not once central place for everyone to get her every evening, almost too relaxing and quiet, especially with three rowdy kids in tow.
Stayed 11 nights in Aug 2019
Response from Sales Department on Aug 27, 2019
Dear Madam/Sir, Thank you for your review. It is our great pleasure to hear you and your family had an excellent stay with us. Lots of sunny regards and welcome to visit again!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully designed architecture, wonderful staff, gorgeous food.
Stayed 4 nights in Aug 2019
Response from Sales Executive on Aug 20, 2019
Dear Madam/Sir, Thank you for your review. Iti si our pleasure to hear you had a lovely stay with us. Warm welcome to visit again!

10/10 Excellent

Eva, St Albans

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very modern. Staff and super friendly and helpful. There very a couple things that made my stay absolutely fantastic. Firstly the piano music being played during breakfast and in the main bar after dinner, beautiful. Amounts many others the fact that the hotel has a mobile app I could use to make restaurant bookings and order drinks/food to be delivered to my umbrella at the beach or around the main pool was a great touch. Except for the dinner time in the main restaurant the place didn’t seem very busy, as most of the rooms have there own private pools the beach was mostly empty. I would definitely recommend it. For anyone considering booking I would strongly recommend going All inclusive as otherwise the prices are very high and there is nowhere else around the hotel to eat/drink.
Stayed 10 nights in Jul 2019
Response from Sales Department on Jul 18, 2019
Dear Eva, Thank you for taking time for your review. We are absolutely delighted to hear you enjoyed your stay in Gennadi Grand. Sunny greetings and a warm welcome to visit again!

6/10 Okay

Martin

Liked: Cleanliness, room comfort
Good but not great sadly.
The Gennadi Grand has potential to be a great hotel, the rooms and pool areas are excellent, however the grounds in general are still very immature and in need of significant work. Our trip got off to a bad start when we were allocated different rooms to those booked through Hotels.com and as the hotel was full there was no option to change. The reception staff handled this awkward situation as well as possible, but ultimately weren't able to resolve. The rooms we had were clean and well equipped with a (distant) sea view, all be it one that was across what looked like wasteland and slightly obscured by other rooms. The staff were friendly but lacking some of the customer care and attention you would expect from a 5 star hotel. Buffet breakfasts were excellent and the two pool restaurants we tried were good - again though, as the pool restaurants were only feet apart but offered different menus the lack of flexibility from staff, allowing guests to order from the different menus and eat on either side of the kitchen was frustrating and more problematic than necessary. Overall the Gennadi Grand was OK for a relaxing week in the sun, but definitely not a 5 star experience.
Stayed 7 nights in May 2019
Response from Sales Department, Gennadi Grand Resort on Jun 7, 2019
Dear Martin, Thank you for taking time for your review, it is highly appreciated and your comments have been forwarded accordingly. Wishes for a lovely summer!

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing own Poolrooms, great food
Amazing Resort, de food is outstsnding and the service staff very lovely. I got a free upgrade to seaview with my own pool instead of own pool without seaview. Cause of the locations of the room you don't have sun for too long in October on your terrasse which I found very sad, about lunchtime will be shade, but pool still in the sun. The rooms are so nice, very comfortable bed. They sadly don't refill the minibar. The one thing I didn't like, after checkin, I had to get my stuff from the parkinglot. Than they explained me where my room is, without telling me about the upgrade why I was double confused where to find my room. The seaview rolms are not visible from the main area and I walked around, completely lost with all my baggage. That is not 5star service A guy from the pool Restaurant than brought me to my room as you need to know where to go down on that level where these rooms are. Beside this, everything was very nice, also good evening programms. The buffetrestaurant had a bit special food, was sometimes hard to find things I liked and sometimes not that warm. For 6 nights I could go to one of the a la carte Restaurants for dinner 2. The food you get there, also lunchoptions was very good! Beach is not nice, not like on pictures, wouldn't stay for beachvacations, but the poolrooms are cool, no besch needed.
Stayed 6 nights in Oct 2023

8/10 Good

Katrin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Oct 2023

10/10 Excellent

Karim Ben

Stayed 8 nights in Sep 2023
Response from Sales Department on Sep 26, 2023
Thank you for your amazing feedback.

10/10 Excellent

Christopher

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ich möchte all jenen, die Bedenken wegen der jüngsten Waldbrände haben, sofort die Sorge nehmen. Es gibt absolut keine Schäden in der gesamten Hotelanlage. Wir haben die Suite mit privatem Pool gebucht und es war alles sehr sauber. Auch zu viert gemeinsam mit unseren beiden kleinen Kindern (3 Jahre und 1 Jahr alt) fühlte sich das Zimmer geräumig und komfortabel an. Wir haben es wirklich genossen, den direkten Zugang zum Pool zu haben. Ein kleiner Hinweis an zukünftige Gäste und an das Management: Es gab keinen Kleiderschrank im Zimmer, was ein wenig unpraktisch war. Zudem kühlte der Mini-Kühlschrank nicht besonders gut und bei einer All-Inclusive-Buchung wurde sein Inhalt leider nicht nachgefüllt. Was jedoch ganz besonders hervorzuheben ist, ist das überaus freundliche und hilfsbereite Hotelpersonal. Sie waren nicht nur professionell, sondern auch besonders kinderlieb, was für Eltern wie uns einen riesigen Unterschied macht. Unseren Kindern hat es gefallen, und das hat unseren Aufenthalt noch angenehmer gemacht. Das kulinarische Erlebnis im Gennadi Grand Resort war ein echtes Highlight. Das Speisen- und Getränkeangebot war erstklassig und die A-la-Carte Restaurants haben unsere Erwartungen bei Weitem übertroffen. Egal ob Frühstück, Mittag- oder Abendessen - alles war köstlich und von hoher Qualität. Abschließend kann ich das Hotel Gennadi Grand Resort nur wärmstens empfehlen. Es war ein Urlaub, den wir so schnell nicht vergessen werden
Stayed 7 nights in Aug 2023
Response from Sales Department on Aug 18, 2023
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen und Ihren Aufenthalt im Gennadi Grand Resort zu bewerten. Wir freuen uns zu hören, dass Sie Ihren Aufenthalt bei uns wirklich genossen haben. Ihre Kommentare wurden an die Geschäftsleitung weitergeleitet. Wir würden uns freuen, wenn Sie bald wieder bei uns zu Gast sind.

4/10 Poor

Arve

Traveled with family
Liked: Property conditions & facilities
Stayed 6 nights in Jun 2023
Response from Sales Department on Jul 12, 2023
Dear Arve,First of all, please allow us to thank you for selecting the Gennadi Grand Resort on your recent visit to Rhodes. We truly appreciate your feedback and let us ensure you that your experience at our resort did not truly reflect the service we provide. Should you ever decide to put your trust in our hospitality once again, please rest assured that we will make certain that we will live up to your expectations. We hope we will hear from you again and have a chance to welcome you back at the Gennadi Grand Resort in the future.

10/10 Excellent

Silvia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A great place, quiet and beautiful
Stayed 7 nights in Jun 2023
Response from Sales Department on Jul 3, 2023
Thank you so much for your wonderful feedback! We hope to welcome you back in the near future!

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Sales Department on May 12, 2023
Thank you for your amazing feedback.

10/10 Excellent

Jasper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2022
Response from Sales Department on Oct 24, 2022
Thank you for your lovely feedback.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superfint hotell med toppenbra service. Rekommenderar badskor på stranden. Litet litet centrum Gennadi.
Stayed 6 nights in Aug 2022
Response from Sales Department on Aug 16, 2022
We would like to thank you for taking the time to write this lovely review of your stay at the Gennadi Grand Resort. We hope to have the pleasure of welcoming you back to our resort!

10/10 Excellent

Linda Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Det skønneste hotel med den lækreste komfort!
Fantastisk hele vejen igennem!!!
Stayed 3 nights in Jul 2022
Response from Sales Department on Aug 3, 2022
Thank you for your amazing feedback. We are delighted to read that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

João

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2022
Response from Sales Department on Jul 15, 2022
Thank you for your lovely feedback!

6/10 Okay

Marek

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Gorące pięć gwiazdek
Nowy Hotel z ogromnym potencjałem. Pięknie pomyślany i zaprojektowany - jednopiętrowe bungalowy rozmieszczone na dużym terenie stwarzają prywatność i komfort wypoczynku. Zwłaszcza pokoje w części parterowej, dysponujące prywatnymi basenami. Pokoje czyste, pachnące, codziennie sprzątane. Do dyspozycji gości bardzo dobrej klasy ręczniki, szlafroki oraz kapcie. Bardzo wygodne łóżka oraz czysta pościel. W łazienkach podstawowe kosmetyki. Na wyposażeniu pokoju duży płaski telewizor, ekspres do kawy, lodówka codziennie uzupełniana w wodę. Na powitanie gościa w pokoju czeka butelka białego wina oraz talerz z owocami. Hotel dysponuje sześcioma restauracjami: ogólną "Filoxenia" - z międzynarodową i śródziemnomorską kuchnią, grecką - "Ouzo", włoską - "Alati", stek haus - "STK", przy basenie - "Ble" oraz "Level2" płatną - wyłącznie śniadania. Posiłki smaczne, przygotowywane są na bieżąco. Poza restauracją "Filoxenia" i "Level2" wszystkie pozostałe nie są klimatyzowane. W mojej ocenie jest to poważnym minusem. Tym bardziej, że lunch (nie wiadomo dlaczego) jest proponowany wyłącznie w Ouzo, Alati i Ble. Jedzenie posiłku - lunchu, w 40-stopniowym upale nie jest komfortowe, a na dodatek jeszcze trzeba czekać na wolny stolik. Zarówno dla gości jak i bardzo uprzejmej obsługi są to niezwykle trudne warunki i czas oczekiwania na posiłek jest zwielokrotniony. Słabą stroną Hotelu jest też system informatyczny oraz wolne wifi, natomiast mocną - niezwykle uprzejma obsługa.
Stayed 11 nights in Jul 2021
Response from Sales Department on Aug 12, 2021
Thank you for taking the time to share your feedback regarding your recent stay with us. We certainly care about what our guests take away from their visit, and are sorry to learn that we did not meet with your expectations entirely however, are glad that your enjoyed most of your stay. Your comments have been passed on to our management and we would like to assure you that we will continuously work on improving our guests’ satisfaction. We do hope to have the pleasure of welcoming you back one day at the Gennadi Grand Resort.

10/10 Excellent

Charlotte

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Resort Ever!
This was the best hotel/resort that I've been to! It is amazing, so beautiful and clean. The staff are wonderful, happy, and very helpful and accommodating. The food was great! I loved how eco friendly the hotel is. The spa is amazing! I enjoyed most of their treatments and facilities. There are many activities and excursions for everyone. I am obsessed with this place and I will be back again and again!
Stayed 6 nights in Jun 2021
Response from Sales Department on Jun 29, 2021
Thank you for taking the time to share your very positive feedback with us, following your recent visit at the Gennadi Grand Resort. It truly makes us proud to learn that you enjoyed our facilities and the service received from our team members . We do hope we will have the pleasure of welcoming you back very very soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel magnifique et employés au top, rien a dire de négatif sur l'hôtel tout est super!
Stayed 7 nights in Oct 2019
Response from Sales Executive on Oct 24, 2019
Dear Madam/Sir, Thank you for your review. It is great pleasure to hear you had an excellent stay with us. Hope to see you soon again!

10/10 Excellent

Verified traveler

Stayed 12 nights in Sep 2019
Response from Sales Executive on Sep 21, 2019
Dear Madam/Sir, Thank you for your review. It is our pleasure to know you had an excellent stay with us. Welcome to visit again!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo cibo, personale molto attento e disponibile, piscina privata fantastica
Stayed 8 nights in Aug 2019
Response from Sales Executive on Sep 13, 2019
Dear Madam/Sir, Thank you for your review. it is our great pleasure to hear you have enjoyed your stay and the hotel. A warm welcome to visit again!

8/10 Good

Davide

Liked: Staff & service, property conditions & facilities, room comfort
Rapporto qualità prezzo eccellente. Non credo però che merita categoria 5 stelle, direi è più un 4 stelle. Buona cucina, ampi spazi, personale presente e cordiale senza essere invadente. Lo consiglio vivamente!
Stayed 10 nights in Aug 2019
Response from Sales Executive on Sep 5, 2019
Dear Davide, Thank you for your review. We are pleased to hear you had a lovely stay with us and wish to welcome you visit again!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Super freundliches Personal! Wirklich tolle Stimmung. Jedoch braucht das Hotel noch einiges um wirklich zu überzeugen. Die
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zimmer war wie beschrieben und auf den Fotos abgebildet, sehr sauber und alles da was man braucht. Das einzige was uns gestört hat ist das so viele Restaurants angeschrieben sind, allerdings haben meist 2 Restaurants eine Küche. Am ersten Abend (wir sind spät angekommen) wollten wir dann noch etwas essen gehen, wobei der "Restaurantleiter" des Steaklokals gesagt hat das dies nur mit Reservierung geht (es waren nur die Hälfte der Tische gedeckt), nach Rücksprache mit der Rezeption haben wir dann im Nebenlokal (selber Leiter) einen Platz bekommen (auch selbe Küche) und bis wir gegangen sind waren bei weitem nicht alle Tische belegt, aber ein schwarzes Schaf hat man wohl überall! Alles in Allem kann man die Unterkunft aber sehr weiterempfehlen ;)
Stayed 7 nights in Jul 2019
Response from Sales Department on Aug 2, 2019
Dear Madam/Sir, Thank you for your comments and for having selected our hotel. I’m happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel.

2/10 Terrible

Verified traveler

Stayed 10 nights in Jul 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Uusi, vielä hieman keskeneräinen lomahotelli. Huone todella siisti. Tervetuliais eväät pelastivat väsyneen myöhään saapuneen vieraan.
Stayed 5 nights in May 2019
Response from Saara, Sales Executive, Gennadi Grand Resort on May 23, 2019
Hei, Kiitos kun otitte aikaa hotellimme arvioimiseen, se auttaa meita aina parantamaan laatua. Gennadi Grand avasi ovensa viime vuonna ja viela on todellakin muutamia kohtia, jotka kaipaavat parannusta ja viimeistelya. Toivon, etta nautitte lomastanne ja toivotan teidat tervetulleeksi uudestaan. Ystavallsin terveisin,