客室ごとに異なるインテリア、デスク、ノートパソコン用作業スペース、遮光カーテン

ウッドスプリング スイーツ グランド ラピッズ ケントウッドの口コミ

2.5 out of 5

口コミ

8.4

とても良い

評価 10 - 167 件の口コミ中 93 件が非常に良い" "
評価 8 - 167 件の口コミ中 34 件が良い" "
評価 6 - 167 件の口コミ中 25 件が普通" "
評価 4 - 167 件の口コミ中 7 件が不満" "
評価 2 - 167 件の口コミ中 8 件が非常に不満" "

9.2/10

清潔度

8.6/10

スタッフとサービス

7.2/10

設備とサービス

9.2/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

4/10 (不満)

Ruben

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I didn’t like that the mattress is too noisy and the pillows were too small, everything else was good
2024 年 5 月に 5 泊滞在

10/10 (非常に良い)

Jonathan

ペット同伴の旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lady at the front is very nice and was very informative with any questions. Very clean property and everyone seems to follow the rules here which makes it a nice place to stay at. Rooms are comfortable and kitchen nook is very modern with glass stovetop and a full fridge. P
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

royce

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
awesome staff
2024 年 5 月に 3 泊滞在

6/10 (普通)

Mandie

良かった点 : スタッフとサービス
2024 年 4 月に 2 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Mandie. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.

10/10 (非常に良い)

Nicholas

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The amenities are excellent for the price - my room had two burners and a full sized fridge, with fairly ample counter space and several drawers. The hotel is very close to a Whole Foods, Meijer, and Walmart, as well as some locally-owned and chain restaurants. Downtown Grand Rapids is very easy to drive to from here.
2024 年 5 月に 3 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you so much for your kind words and ratings, Nicolas! We loved hosting you and would love to see you again the next time you are in the area!

4/10 (不満)

kamille

グループ旅行
良かった点 : 清潔度
気になった点 : 設備とサービス
I booked this hotel due to me staying for about a week. I was intending to use the kitchen, but upon arrival it was found that there are additional charges for pots/pans, dishes, and cutlery. They also charge you for a room cleaning during your stay. I have never once in my life stayed at a hotel where the tools for an amenity had to be bought. Honestly, I'd never stay here again. On top of their little scheme for a little more cash, the walls are INCREDIBLY thin. When walking through the halls you can hear occupants in their rooms watching tv or talking. I had to listen to the couple in the room next door have intercourse and fight multiple times during my stay. For an extended stay hotel, you would think they would prioritize their patrons comfort. That is simply not the case for this hotel.
2024 年 5 月に 6 泊滞在
Joe - General Mangerからの返信 (投稿日 : 2024 年 5 月 16 日)
Thank you for your review. We sincerely apologize for the issues you had during your time with us, and that you were not aware of our unique amenity offerings. Since we are more of an extended stay, we offer a customized experience where you only pay for the items that you need or want to use. This helps us keep our rates super low and affordable. We do offer rooms that come fully equipped with cookware/dishes, unfortunately this is not the room type you booked or paid for. We can't apologize enough that you did not enjoy your stay and wish you all the best in your future travels.

10/10 (非常に良い)

Henok

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The front desk was amazing guys thank you!!!!
2024 年 5 月に 2 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you so much for your kind words and ratings, Henok! We loved hosting you and would love to see you again the next time you are in the area!

8/10 (良い)

Warren

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
2024 年 5 月に 5 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
We are so happy to see that you enjoyed your time with us, Warren! We truly appreciate you taking the time to rate us! Please come back to see us soon!

6/10 (普通)

Casey

小さなお子様連れの家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス、設備とサービス
No one working the front desk, waited to check in for at least 15 minutes for someone to show up after calling.
2024 年 5 月に 1 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Thank you for your feedback and for sharing your experience. We apologize for the great inconvenience of arriving and having to wait for service at the reception desk. That is certainly not the first impression we were aiming for. We are so sorry for disappointing you and will make sure that we address this with our front desk team for proper action and resolve.

6/10 (普通)

Mary

良かった点 : 清潔度、スタッフとサービス
Pros: the room was clean, bed comfortable, easy parking, the room was up to date. The front desk was very helpful resolving an issue I encountered. Cons: if you are a light sleeper this hotel is not for you. Any sound carriers up through the floor. At times I could hear the conversation being said, not muffled, literally I could hear what was being said. The people weren't exceptionally loud just a matter of no carpeting and all hard surfaces allows sound to easily travel. My lesson is to closely review room pictures and avoid rooms like this.
2024 年 5 月に 2 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for taking the time to rate and review your time with us, Mary. We are happy to see that you enjoyed our staff, but hate to see that you experienced issues with noise levels. Thank you for allowing us to host you and we wish you all the best in your future travels.

6/10 (普通)

Rajeev

良かった点 : 施設のコンディションと設備
2024 年 4 月に 12 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for reviewing your stay with us, Rajeev. We hope your overall stay met your needs and that you'll come again to see our improvements.

10/10 (非常に良い)

Victoria

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I really liked having a kitchenette, I'd rather have that than a continental breakfast served. Very reasonable rates! Really nice staff, very helpful even though they were very busy.
2024 年 4 月に 7 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 5 月 2 日)
Hello Victoria. Thank you for taking the time to rate and review your stay with us. We are ecstatic to see that our team did such a wonderful job showing you an exceptional experience!

6/10 (普通)

Mitchell

良かった点 : 清潔度、施設のコンディションと設備
quiet
2024 年 4 月に 2 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 5 月 2 日)
Thank you for staying with us! We truly appreciate you taking the time to rate us!

10/10 (非常に良い)

Kelsey

2024 年 4 月に 1 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
We are so happy to see that you enjoyed your time with us, Kelsey! We truly appreciate you taking the time to rate us! Please come back to see us soon!

10/10 (非常に良い)

Kelsey

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was new and great!
2024 年 4 月に 1 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
We are so happy to know that you enjoyed your time at our hotel, Kelsey! We hope to see you again the next time you are in the area!

6/10 (普通)

WILLIAM

良かった点 : スタッフとサービス、施設のコンディションと設備
Very clean but not quiet at all. Other guests very noisy. Especially due to floors being laminated. You could hear everything the person above your room was doing especially if they dropped something. Woke me up a lot.
2024 年 4 月に 1 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 4 月 24 日)
Thank you for the review of your time spent at our hotel, William. We sincerely apologize for the issues with the many noise interruptions you experienced and that they took away from the overall pleasant experience that we intended for you. We are so sorry for the impact that this created and hope that your future travels are wonderful ones.

10/10 (非常に良い)

Katelynn

カップルで旅行
I don’t like going out to eat much and prefer cooking my own food so having that kitchen and extra space was really great. Everything was super nice and it was a great stay
2024 年 4 月に 2 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
We are so happy to know that you enjoyed your time at our hotel, Katelynn! We hope to see you again the next time you are in the area!

8/10 (良い)

Sandra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
We are so happy to know that you enjoyed your time at our hotel, Sandra! We hope to see you again the next time you are in the area!

6/10 (普通)

Veronica

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Check in was a little rocky but overall my boyfriend and I had a good night. We waited about 10 minutes before we were finally checked in as there was no hotel staff upfront,
2024 年 4 月に 1 泊滞在
Joe - Huebnerからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for your feedback and for sharing your experience. We apologize for the great inconvenience of arriving and having to wait for service at the reception desk. That is certainly not the first impression we were aiming for. We are so sorry for disappointing you and will make sure that we address this with our front desk team for proper action and resolve.

10/10 (非常に良い)

royce

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
very nice
2024 年 4 月に 6 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Wow! What an outstanding rating! We can't tell you how happy it makes us to see that you enjoyed such a wonderful stay, Royce! Thank you so much for choosing WoodSpring Suites!

8/10 (良い)

David

ペット同伴の旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We have stayed at Woodspring Suites twice now. The rooms have been clean and convenient. Our dog has be welcomed--which we appreciate. We would give 5 stars al around if there was coffee available earlier in the morning. There is one coffee machine in the lobby, but it is not operating until 8am. I hope that can be changed.
2024 年 4 月に 1 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for sharing your experience as we truly value the opinions of our guests. We are so happy that your overall stay was a great one and appreciate your feedback on how it could have been better. We do hope we have another chance to show you an exceptional experience and wish you all the best in your future travels.

8/10 (良い)

Christopher

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a good price and clean. Sure, it was barebones, but that was okay.
2024 年 4 月に 1 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Thanks for the amazing rating and terrific comment! We are absolutely delighted that you enjoyed a great stay with us. #MadeOurDay

10/10 (非常に良い)

Maricela

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
We are so happy to know that you enjoyed your time at our hotel, Maricela! We hope to see you again the next time you are in the area!

10/10 (非常に良い)

Sophia

2024 年 4 月に 1 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Thanks for the amazing rating! We are absolutely delighted that you enjoyed a great stay with us. #MadeOurDay

2/10 (非常に不満)

keshia

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
This property is very poorly ran and very unprofessional they offer you a kitchen but you have to pay for the dishes the price is over rated the cable did not work in our first room and instead of just switching us the staff had to check as if she could fix it but couldn’t it was very invasive and she was very weird check out time this called they knocked and was very aggressive I will not being staying at this hotel ever again
2024 年 3 月に 1 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you for your review. We sincerely apologize for the issues you had during your time with us, and that you were not aware of our unique amenity offerings. Since we are more of an extended stay, we offer a customized experience where you only pay for the items that you need or want to use. This helps us keep our rates super low and affordable. We can't apologize enough that you did not enjoy your stay and wish you all the best in your future travels.

10/10 (非常に良い)

Elizabeth

2024 年 3 月に 1 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Thank you for such a wonderful rating, Elizabeth! We are overjoyed to learn that experienced such a pleasant stay during your time with us! Please come back to see the next time your travels bring you this way!

10/10 (非常に良い)

Scott

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff at check in was the best!
2024 年 3 月に 1 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 3 月 18 日)
It makes us so happy to see such positive feedback regarding your experience at our hotel, Scott! Our staff will be so pleased to learn of your high praise and would love to welcome you back the next time your travels bring you to the area!

10/10 (非常に良い)

Robert

カップルで旅行
良かった点 : 施設のコンディションと設備
All of the staff were very nice & efficient
2024 年 2 月に 28 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for such a wonderful rating, Robert! We are overjoyed to learn that experienced such a pleasant stay during your time with us! Please come back to see the next time your travels bring you this way!

10/10 (非常に良い)

Maria

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel is also an extended stay so there are residents there. If you get there after hours to check in, you have to call in to get someone to come down to get you checked in. Other than that, it was great!
2024 年 3 月に 1 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 3 月 13 日)
We are so happy to see that you enjoyed your time with us, Maria! We truly appreciate you taking the time to rate us! Please come back to see us soon!

6/10 (普通)

Emily

2024 年 3 月に 1 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 3 月 14 日)
Thank you for reviewing your stay with us, Emily. We hope your overall stay met your needs and that you'll back and see us again.

8/10 (良い)

Alina

良かった点 : 清潔度、施設のコンディションと設備
Convenient to have a stove and a full size fridge
2024 年 3 月に 1 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 3 月 12 日)
We are so happy to see that you enjoyed your time with us, Alina! We truly appreciate you taking the time to rate us! Please come back to see us soon!

8/10 (良い)

Christopher Hazel

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 1 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 3 月 12 日)
We are so happy to know that you enjoyed your time at our hotel, Christopher! We hope to see you again the next time you are in the area!

10/10 (非常に良い)

Leroy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was good for the price
2024 年 3 月に 2 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 3 月 12 日)
Thank you for such a wonderful rating, Leroy! We are overjoyed to learn that experienced such a pleasant stay during your time with us! Please come back to see the next time your travels bring you this way

10/10 (非常に良い)

Brittany

ペット同伴の旅行, カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked everything about Woodsprings it was so relaxing there no noise very quiet, the staff and mangers were so awesome ,and it was very clean and well kept probably the clearest Hotel ive ever stayed at i would for sure go back ,also the laundry facility was great my clothes got so clean and absolutely no lint you know its a clean place when its like that !!!!
2024 年 3 月に 7 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 3 月 12 日)
Thank you so much for your kind words and ratings, Brittany! We loved hosting you and would love to see you again the next time you are in the area!

10/10 (非常に良い)

Lauren

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 3 月 12 日)
We are so happy to know that you enjoyed your time at our hotel, Lauren! We hope to see you again the next time you are in the area!

8/10 (良い)

Kate

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed for 1 night to attend a concert. The hotel itself is very nice however our room did have a strong odor and the noise from the next room over was very loud. Overall a very welcoming place and good for short and extended stays.
2024 年 3 月に 1 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 3 月 12 日)
Thank you for the review of your time spent at our hotel, Kate. We sincerely apologize for the issues with the many noise interruptions you experienced and that they took away from the overall pleasant experience that we intended for you. We are so sorry for the impact that this created and hope that your future travels are wonderful ones.

6/10 (普通)

Ciearra

2024 年 2 月に 2 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for reviewing your stay with us, Ciearra. We hope your overall stay met your needs.

10/10 (非常に良い)

GLORIA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very clean and comfortable beds.
2024 年 2 月に 1 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 2 月 29 日)
We are so happy to see that you enjoyed your time with us, Gloria! We truly appreciate you taking the time to rate us! Please come back to see us soon!

8/10 (良い)

Julie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very clean, conveniently located.
2024 年 2 月に 2 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 2 月 29 日)
We are so happy to know that you enjoyed your time at our hotel, Julie! We hope to see you again the next time you are in the area!

10/10 (非常に良い)

Tamika

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I was really impressed with the cleanliness of the hotel
2024 年 2 月に 1 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 2 月 29 日)
Thank you so much for your kind words and ratings, Tamika! We will pass on your comments to our housekeeping department.

6/10 (普通)

Diana

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
2024 年 2 月に 2 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 2 月 29 日)
Thank you for taking the time to review your recent stay at our hotel, Diana. We are so sorry that you did not enjoy your time with us - and wish that our accommodations had better met your needs during this stay.

10/10 (非常に良い)

Senad

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 2 月 29 日)
We are so happy to know that you enjoyed your time at our hotel, Senad! We hope to see you again the next time you are in the area!

10/10 (非常に良い)

Alexandra

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It was great loved everthing
2024 年 2 月に 7 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 2 月 29 日)
Hello Alexandra. Thank you for taking the time to rate and review your stay with us. We are ecstatic to see that our team did such a wonderful job showing you an exceptional experience! Please come back to see us again soon!

4/10 (不満)

Mary、Wyoming

出張, 家族旅行
They had no one in front of desk no breakfast no pots pans dishes in room no one could come change my bed they said they don’t do that only if I stayed 11 days would not stay there ever and I need my money back customer service horrible
2024 年 2 月に 7 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 2 月 29 日)
Thank you for sharing your experience as we truly value the opinions of our guests. We do hope we have another chance to show you an exceptional experience and wish you all the best in your future travels.

10/10 (非常に良い)

Samantha

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
.
2024 年 2 月に 1 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 2 月 29 日)
Thank you for such a wonderful rating, Samantha! We are overjoyed to learn that experienced such a pleasant stay during your time with us! Please come back to see the next time your travels bring you this way!

10/10 (非常に良い)

Daniel

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It is VERY clean and nice, safe, great price. Not many amenities, (like no breakfast, no cups in the room, only coffee in the lobby in the morning [with cups, only morning]). But exceptionally clean and nice. Like their motto, "Simple Done Better". And, no staff available during the night if you get locked out. It is a nice, clean, safe, quiet "extended stay" for a great price (at least a great price when I stayed).
2024 年 2 月に 1 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 2 月 29 日)
We are so happy to know that you enjoyed your time at our hotel, Daniel! Since we are more of an extended stay, we offer a customized experience where you only pay for the items that you need or want to use. This helps us keep our rates super low and affordable. Thanks again for staying with us!

10/10 (非常に良い)

Pedro

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Clean
Water on the bathroom floor from cleaning before staying over all excelente
2024 年 2 月に 1 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 2 月 29 日)
Thank you for rating and reviewing your stay with us, Pedro. We apologize that you arrived to a wet bathroom floor, sometimes they take a bit longer to try after mopping. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.

10/10 (非常に良い)

bryan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 2 月 29 日)
We are so happy to see that you enjoyed your time with us, Bryan! We truly appreciate you taking the time to rate us! Please come back to see us soon!

4/10 (不満)

Alicia

出張, カップルで旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
We had to wait for the front desk person to show up because they close at 7pm
2024 年 1 月に 1 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 2 月 29 日)
Thank you for your feedback and for sharing your experience. We apologize for the great inconvenience of arriving and having to wait for service at the reception desk. That is certainly not the first impression we were aiming for. We do have limited office hours, however there is always some on site to assist our guests with after hour needs. We wish you the best in your future travels.

10/10 (非常に良い)

Jacob

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff were friendly and the room was nice and clean. Definitely recommend
2024 年 1 月に 1 泊滞在
Joe - General Managerからの返信 (投稿日 : 2024 年 2 月 29 日)
It makes us so happy to see such positive feedback regarding your experience at our hotel, Jacob! Our staff will be so pleased to learn of your high praise and would love to welcome you back the next time your travels bring you to the area!