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Reviews of JW Marriott Hotel Grand Rapids

4 out of 5
JW Marriott Hotel Grand Rapids
235 Louis Campau Promenade Nw, Grand Rapids, MI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 706 out of 1002 reviews" "
Rating 8 - Good. 173 out of 1002 reviews" "
Rating 6 - Okay. 59 out of 1002 reviews" "
Rating 4 - Poor. 43 out of 1002 reviews" "
Rating 2 - Terrible. 21 out of 1002 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Danila

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean. Easy to walk anywhere.
Stayed 1 night in May 2024
Response from JW Marriott Grand Rapids on May 20, 2024
Hi Michael, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

10/10 Excellent

Jamari

Stayed 1 night in May 2024
Response from JW Marriott Grand Rapids on May 20, 2024
Hi Jamari, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

8/10 Good

Daejhanel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part of this hotel is the esthetics of the lobby and hallways and the shower water pressure. Noise level was doable, they have live music in the lobby, truffle fries at the bar were great. The only issue was the bed and pillows, very thin and the mattress is not the most comfortable.
Stayed 1 night in May 2024
Response from JW Marriott Grand Rapids, Rooms Division Manager on May 13, 2024
Thank you for sharing your experience with us! We're delighted that you enjoyed the aesthetics of our lobby and hallways, as well as the invigorating shower water pressure. It's fantastic to hear that you appreciated the live music in the lobby and the delicious truffle fries at the bar. We apologize for any discomfort you experienced with the bed and pillows; I am excited to share that we are in the middle of guest room renovations and are including a full refresh of beds and linen. We hope to have the opportunity to welcome you back for an even more comfortable stay and share our new guest room experience with you!

4/10 Poor

Christopher, Arlington Heights

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
I hate to write a negative review because the front desk the staff is very sweet, but this is not a 4-5 star property and not worth $600 for one night. Here is what went wrong for the little staycation we had this past Saturday: 1. (Not the fault of the hotel, but still did not help The experience) we ended up opting for a stay the same weekend as prom and a wedding. We could hear noise up and down the hallways through about 2:30 in the morning. Terrible experience. 2. The AC would not work for us until about 3 am. We were sweating like pigs the entire night. We tried to get it to come on but it just wouldn’t work for us. And when it did kick over and turn on, the power/output is very very low. If we had gone just a week prior no problem, but the temps are starting to get warmer outside, so wrong time for the AC to not kick on. 3. The bed. Oh…my…goodness. We have stayed at 200 hotels in our life and this had to be the worse bed we have ever slept on. It was like sleeping on a slab of concrete. 4. (Again…not the fault of the hotel, but it didn’t help)…. We purchased a voucher to the French bistro for breakfast. One little problem… staying at the hotel does not necessarily guarantee you a spot in the restaurant, especially while a private birthday event is taking place. We tried to get seating at 10:50 and the earliest spot they had was 12:20. By that time we were gone.the staff did give us a credit though. Just not good. barely worth $250 a night let alone $603.
Stayed 1 night in Apr 2024
Response from JW Marriott Grand Rapids, Rooms Division Manager on May 3, 2024
Dear Christopher,I am a Rooms Division Manager at the JW Marriott Hotel in Grand Rapids. I am writing in regards to the feedback you left about your most previous stay with us. First, I want to thank you for taking the time to share your experiences with us. We appreciate hearing how we did, both the good and the bad, and being able to use those as coaching opportunities for our entire staff. I want to personally apologize for the inconveniences you experienced during your stay. We pride ourselves on being able to offer top-notch accommodations with amazing guest service; I am sorry to hear we were not able to accomplish that for you. We are excited for what's ahead in 2024, as we have begun the process of renovating our guest rooms. This renovation will include all new furnishings, including brand new mattresses. I have passed your feedback regarding the lack of seating at Margaux to their management team, so that they can work towards improving accommodating all of our guests to the best of their ability. I absolutely appreciate your time in sharing your experience so that our hotel is able to acknowledge where we need improvement. Please feel free to contact anyone from our leadership team in the future with any concerns or assistance, we would be happy to help!Again, thank you for your feedback. We look forward to welcoming you back as our guest in the future and providing you with excellent guest service!Sincerely,Rooms Division ManagerJW Marriott, Grand Rapids

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Apr 2024
Response from JW Marriott Grand Rapids on Apr 19, 2024
Hi Frank, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

8/10 Good

jill

Liked: Cleanliness, property conditions & facilities
It was a wonderful stay
Stayed 1 night in Mar 2024
Response from JW Marriott Grand Rapids on Mar 13, 2024
Hi Jill, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

6/10 Okay

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No places to grab a simple soda or water when the Starbucks is closed . Charges you $500 a night then adds $41 a day for parking complete insanity! I most definitely won’t be back
Stayed 1 night in Mar 2024
Response from JW Marriott Grand Rapids on Mar 13, 2024
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We will certainly take your feedback into consideration as we are always trying to improve our experience to our guests.

10/10 Excellent

Kalsea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 1 night in Feb 2024
Response from JW Marriott Grand Rapids on Mar 25, 2024
Hi Kalsea, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from JW Marriott Grand Rapids on Mar 13, 2024
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

8/10 Good

Jiyan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JW Marriott Grand Rapids on Feb 19, 2024
Hi Jiyan, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon! Let us know if there is anything we can do to reach that 5-star review from you!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Repeat Stayeds
We have stayed here several times and always enjoyed ourselves! The staff is friendly and very responsive to all needs.
Stayed 2 nights in Feb 2024
Response from JW Marriott Grand Rapids on Feb 19, 2024
Hi there, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

6/10 Okay

Jennifer

Traveled with family
Liked: Amenities
The steam room has a lot of mold in it. The room had a refrigerator that made a loud noise that kept us awake. Dinner was delivered cold twice ( got compted because of it so that’s ok ) the spa was ok but the person giving me my treatment gave me his life story which was not conducive to relaxing. They say it’s champagne in the spa but it’s actually cheep Prosecco. Still tasted ok though. Staff were really nice.
Stayed 2 nights in Jan 2024
Response from JW Marriott Grand Rapids on Jan 26, 2024
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

10/10 Excellent

CHRISTOPHER

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Marketing on Jan 22, 2024
Hi Christopher, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you back again!

6/10 Okay

Rebecca

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from JW Marriott Grand Rapids on Jan 8, 2024
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience!

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location for Grand Rapids downtown river view!
Stayed 1 night in Dec 2023
Response from G.Johnson on Dec 31, 2023
Thank you so much!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from G.Johnson on Dec 31, 2023
Thank you so much!

10/10 Excellent

Aaron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from G.Johnson on Dec 27, 2023
Thank you so much!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from G.Johnson on Dec 27, 2023
Thank you so much!

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Dec 2023
Response from G.Johnson on Dec 14, 2023
Thank you so much for staying with us!!

10/10 Excellent

Angela

Stayed 1 night in Dec 2023
Response from G.Johnson on Dec 14, 2023
Thank you so much for staying with us!!

4/10 Poor

Danielle

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was very outdated and small. The orange carpet was coming up all over the room. The bed was hard and feather pillows were very flat. Shower had hair in it and overall small bathroom. Apparently need reservations for breakfast, we didn’t know ahead of time. Overall not worth the money spent
Stayed 1 night in Dec 2023
Response from G.Johnson on Dec 10, 2023
I do apologies for the issues mentioned. I can assure you that we will be doing a entire renovation to start to year to remove all these issues. Thank again for your honest feedback.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from G.Johnson on Dec 10, 2023
Thank you so much!

6/10 Okay

Kara

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The elevators were a huge problem. Two of the 4 were completely out of order. The one we used, was making a very loud grinding noise, and shaking back and forth while we were on it with about 8 people total. Then, it wouldn’t stop. Thankfully someone in the 19th floor pressed the button to get on and we were finally able to get off. We all thought we were going to die. It just kept going up and it was terrifying. When we reported it and told the front desk, they barely apologized and didn’t seem to care. I will never return to this hotel. It is expensive and supposed to be one of the best. I will take my business across the street to the Amway Grand.
Response from G.Johnson on Nov 19, 2023
Hello Kara,Thank you so much for your honest feedback. We will be passing all these concerns over to the respective departments.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great One Night Stay in GR
We had a great stay at the JW Marriott. The facility is extremely clean. The view from the hotel is great. The service personnel were helpful and pleasent.
Stayed 1 night in Nov 2023
Response from G.Johnson on Nov 18, 2023
Thanks for Staying!

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will go back!
Great location on the water. Excellent service!
Stayed 3 nights in Nov 2023
Response from G.Johnson on Nov 18, 2023
Thanks for Staying!

10/10 Excellent

Joshua

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice bar, lovely atrium for the elevators, quantity rooms
Stayed 2 nights in Nov 2023
Response from JW Marriott Grand Rapids on Nov 9, 2023
Hi Joshua, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

10/10 Excellent

Brandon, Champion

Liked: Staff & service, property conditions & facilities
Good view of the river. We were walking disrnce from everything we wanted to do.
Stayed 1 night in Nov 2023
Response from G.Johnson on Nov 6, 2023
Thank you so much!

10/10 Excellent

Arnold

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The entire stay was absolutely perfect. The food was excellent, the room was great and the staff were warm and friendly. Would highly recommend...
Stayed 2 nights in Oct 2023
Response from G.Johnson on Oct 25, 2023
Thank you so much for staying with us!

10/10 Excellent

Nicholas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from G.Johnson on Oct 25, 2023
Thank you so much for staying with us!

10/10 Excellent

Kristopher

Stayed 1 night in Oct 2023
Response from JW Marriott Grand Rapids on Nov 9, 2023
Hi Kristopher, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Clean and roomy. Staff very nice and friendly. Nice gym facility.
Stayed 2 nights in Oct 2023
Response from G.Johnson on Oct 14, 2023
Thank you so much!

10/10 Excellent

Maddison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel, beautiful river view, the woman who checked me in was lovely & personable. I will definitely return!
Stayed 1 night in Oct 2023
Response from G.Johnson on Oct 14, 2023
Thanks so much for staying with us!

10/10 Excellent

Tammy

Stayed 1 night in Oct 2023
Response from JW Marriott Grand Rapids on Nov 2, 2023
Hi Tammy, thank you for posting your positive review. Our team is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon!

10/10 Excellent

Phillip

Stayed 1 night in Oct 2023
Response from G.Johnson on Oct 9, 2023
Thank you so much!

10/10 Excellent

Antoinette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Sep 2023
Response from G.Johnson on Sep 27, 2023
Thanks for staying with us!

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from G.Johnson on Sep 26, 2023
Thank you so much for staying with us!

10/10 Excellent

Phillip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was beautiful, the neighborhood not so.
Stayed 2 nights in Sep 2023
Response from G.Johnson on Sep 19, 2023
Thank you so much!

10/10 Excellent

Jhonathon

Stayed 1 night in Sep 2023
Response from G.Johnson on Oct 9, 2023
Thank you so much!

6/10 Okay

Socorro

Traveled with partner
Not a bad stay but it doesn’t make up for the price per night wouldn’t reserve again.
Stayed 2 nights in Sep 2023
Response from G.Johnson on Sep 16, 2023
Hello Socorro,Thanks again for staying with us!

4/10 Poor

Cara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from G.Johnson on Sep 16, 2023
Hello Cara,Thanks again for staying with us!

10/10 Excellent

Maria, Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from G.Johnson on Sep 15, 2023
Thank you so much for staying with us!

6/10 Okay

mike

Traveled with partner
at $350 per night with a breakfast, I expect quality pillows and a hot buffet. Pillows should have been replaced years ago and the breakfast buffet ($50) was cold and awful.
Stayed 1 night in Sep 2023
Response from G.Johnson on Sep 11, 2023
Hello Mike,Thank you for honest feedback. We will be passing all of this on to the respective departments.

10/10 Excellent

Eliese

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Response from G.Johnson on Sep 7, 2023
Thank you so much!

10/10 Excellent

Tammy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Aug 2023
Response from G.Johnson on Aug 25, 2023
Thank you so much!

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than expected!!
Stayed 1 night in Aug 2023
Response from JW Marriott Grand Rapids on Aug 24, 2023
Hi Melvin, thank you for your positive guest review! We are happy to hear that we exceeded your expectations for your stay with us. We hope you are able to stay with us, again in the near future!

10/10 Excellent

Bobbi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from JW Marriott Grand Rapids on Aug 24, 2023
Hi Bobbi, thank you for your positive review. We are pleased to see that your expectations were met during your stay. We hope to be able to provide another great experience for you in the near future!

10/10 Excellent

Manoj Mike Raju

Liked: Cleanliness, staff & service, property conditions & facilities
Great place and clean proerty
Stayed 1 night in Jul 2023
Response from G.Johnson on Jul 27, 2023
Thank you so much!

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were very impressed with the service and friendliness of each staff member we encountered during our stay. Our only complaint was the mattress in our room 1107. The mattress was too firm and very uncomfortable. My husband and I both struggled to fall asleep due to the mattress. Other than that issue, the hotel is a 10!
Stayed 1 night in Jul 2023
Response from G.Johnson on Jul 17, 2023
Thank you so much for your kind words! I can assure you that with the upcoming rooms renovations in December, we will have all new room amenties.