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Reviews of My Place Hotel - Grand Forks, ND

2 out of 5
My Place Hotel - Grand Forks, ND
1315 S. 42nd St., Grand Forks, ND

Reviews

8.4

Very Good

Rating 10 - Excellent. 250 out of 547 reviews" "
Rating 8 - Good. 201 out of 547 reviews" "
Rating 6 - Okay. 41 out of 547 reviews" "
Rating 4 - Poor. 28 out of 547 reviews" "
Rating 2 - Terrible. 27 out of 547 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from BB on May 21, 2024
Amy,Thank you for taking the time to complete our survey. It is greatly appreciated. We hope to see you soon at My Place Grand Forks!

8/10 Good

Jason

Traveled with group, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Bath tub was abit dirty, other then that it was good
Stayed 1 night in May 2024
Response from BB on May 20, 2024
Thank you for taking the time to complete our survey- It was greatly appreciated! We hope to see you soon at My Place Grand Forks!

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish there was a continental breakfast
Stayed 1 night in May 2024
Response from BB on May 13, 2024
Dear Jennifer,Thank you for taking the time to complete our survey- it was greatly appreciated! We hope to see you soon!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily walkable to alerus center. Front staff was excellent.
Stayed 1 night in Apr 2024
Response from BB on Apr 23, 2024
Dear Dawn,Thank you for taking the time to completed our survey. It is greatly appreciated! We hope to see you soon at My Place Grand Forks!

10/10 Excellent

Leah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds! Clean room! Great place to stay if you are going to an event at the Alerus Center!
Stayed 1 night in Apr 2024
Response from BB on Apr 22, 2024
Dear Leah,Thank you for taking the time to complete our survey! Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. Thank you for staying at My Place Grand Forks!

10/10 Excellent

Karley

Stayed 1 night in Apr 2024
Response from BB on May 13, 2024
Karley,Thank you for taking the time to complete our survey!

10/10 Excellent

Katelyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would def recommend this hotel and would stay here again
Stayed 1 night in Apr 2024
Response from BB on Apr 22, 2024
Dear Katelyn,Thank you for taking our survey- Its beyond appreciated! We hope to see you soon at My Place Grand Forks

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from BB on Apr 8, 2024
Thank you for taking out survey! It is greatly appreciated!

10/10 Excellent

Jayson

Stayed 1 night in Apr 2024
Response from BB on May 13, 2024
Jayson,Thank you for taking the time to complete our survey- its greatly appreciated! We hope to see you at My Place Grand Forks soon!

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from BB on Apr 8, 2024
Thank you for taking the time to complete our survey!

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from bb on Mar 27, 2024
Shannon, Thank you for taking the time to take our survey! We hope to see you soon here at My Place Grand Forks!

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for what we needed. If you were staying longer it had lots of pluses with the kitchen in the room. Didn’t see an exercise room and there was no pool but super close to the Alerus center. Only wish was more coffee pods in the room as we stayed two nights and no one came to check the room to refill the coffee for the next day. Otherwise a pleasant stay for the two nights we needed.
Stayed 2 nights in Mar 2024
Response from bb on Mar 25, 2024
Christine, Thank you for taking the time to complete our survey! It is greatly appreciated, and we hope to see you soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from bb on Mar 25, 2024
Michael,Thank you for taking our survey. It is appreciated. Hope to see you soon at My Place Grand Forks!

10/10 Excellent

Nadiene

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from bb on Mar 25, 2024
Dear Nadiene, Thank you for taking our survey! Glad you enjoyed your stay!

10/10 Excellent

Jessica

Stayed 1 night in Mar 2024
Response from BB on Apr 18, 2024
Thank you for taking our survey and staying with us at My Place Grand Forks!

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from jb on Feb 25, 2024
Randy,Thank you so much for the review! It is greatly appreciated. Hope to see you soon. Thanks for choosing My Place, Grand Forks!

10/10 Excellent

Denise

Stayed 1 night in Feb 2024
Response from bb on Mar 25, 2024
Thank you for taking the time to review us. We hope to see you soon at My Place Grand Forks!

10/10 Excellent

Denise

Stayed 3 nights in Feb 2024
Response from JB on Feb 5, 2024
Thank you Denise for taking the time to complete our survey! It is greatly appreciated! Look forward to seeing you again. Thank you!

10/10 Excellent

Keith

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area. Nice, clean room! Great staff!
Stayed 1 night in Feb 2024
Response from JB on Feb 5, 2024
Thank you for taking our survey! It is greatly appreciated!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean room. Quiet. Good customer service.
Stayed 1 night in Jan 2024
Response from KS on Jan 31, 2024
Thank you for taking the time to review our hotel. We look forward to welcoming you back soon!

10/10 Excellent

Debra

Stayed 1 night in Dec 2023
Response from JB on Jan 2, 2024
Hello Debra,Thank you for taking the time to complete our survey! It is greatly appreciated!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from JB on Oct 30, 2023
Thank you for taking the time to complete our survey!

8/10 Good

Stacie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Meant for extended stays…mini kitchen…fill size refrigerator, 2 burner cook top, microwave, sink. Bathroom cabinet storage. Modern and clean.
Stayed 1 night in Oct 2023
Response from JB on Oct 30, 2023
Hello Stacie,Thank you for taking the time to complete our survey- It is greatly appreciated! Thank you for staying with us here at My Place Grand Forks!

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great low cost solution in GF
Very clean, efficient, utilitarian. Good location. Service was above average. Excellent lower budget hotel in GF. Room equipped with tiny kitchen is a plus.
Stayed 1 night in Oct 2023
Response from JB on Oct 23, 2023
Hello Kristine,Thank you so much for completing our survey!! We hope to see you soon!

8/10 Good

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t realize the rooms only got cleaned once every four days. We stayed for two nights. No breakfast.
Stayed 2 nights in Oct 2023
Response from JB on Oct 23, 2023
Dear Monique,Thank you for completing our survey and staying at My Place Grand Forks! Hope to see you soon!

8/10 Good

Ken

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very loud
Nice rooms, very clean. The walls are very thin though.
Stayed 1 night in Oct 2023
Response from JB on Oct 23, 2023
Dear KenThank you for taking the time to complete our survey and staying at My Place in Grand Forks!

6/10 Okay

David

Traveled with family
Liked: Amenities
Attention to details is important! The room was clean and comfortable, however, we had to force the room door open and closed, as well, the window blind was broken. Simple little things that make a difference.
Stayed 1 night in Oct 2023
Response from JB on Oct 13, 2023
Hello David,Thank you for taking the time to complete our survey!

10/10 Excellent

Todd

Stayed 1 night in Oct 2023
Response from JB on Oct 28, 2023
Todd,Thank you for taking the time to complete our survey! It is greatly appreciated!Thank you!

2/10 Terrible

Jim, Wyoming

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is unhelpful. Will never stay here again.
Response from JB on Oct 9, 2023
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the inconveniences during your stay. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.

4/10 Poor

Tammy

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We like staying at My Place. It has always been clean and comfortable. This last time was not as great. Shower wouldn’t drain, toilet was basically out of order as it wouldn’t/couldn’t flush, making bathroom use a bit awkward. There was also a mixup when checking in. I had reserved a 2 queen bed room. The first room we got only had 1 bed and the attendant at the counter kinda gave me a dirty look, like I was trying to get away with something. We will stay again, but a refund for this stay would sure be nice.
Stayed 1 night in Sep 2023
Response from JB on Sep 11, 2023
Hello Tammy,Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the inconveniences during your stay. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.

2/10 Terrible

Shelley

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked location. Employee was not helpful, recliner in the room was in poor shape, toilet plugged and help wasn't available...called and asked for a plunger and never delivered. Nobody was ever at the front desk...had to call for assistance, and then they would come out of the office grumbling. Never stay there again.
Stayed 2 nights in Sep 2023
Response from JB on Sep 10, 2023
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the inconveniences during your stay. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing My Place Hotel Grand Forks, ND!

2/10 Terrible

NADINE

Disliked: Staff & service, amenities, property conditions & facilities
The staff was uninformed and unaccomodating. 2 guests were at the front desk while we were there referred to my family and me as sniggers and the reception said nothing to them. Worst experience and over priced stay ever. The reception told me she has to put an indefinite hold on my card. First I am hearing this nonsense.
Stayed 2 nights in Aug 2023
Response from JB on Sep 1, 2023
Thank you for your feedback. I am very sorry to hear about your experience during your stay. Please reach out to me with your contact information, because I would love to discuss this further. Again, my apologies.

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from JB on Aug 29, 2023
Thanks Susan for taking the time to review us! We greatly appreciate it!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Decent night stay for good price
Overall, our one-night stay was a good one. Easy location to find and close to a lot of amenities. Would consider again.
Stayed 1 night in Aug 2023
Response from JB on Aug 22, 2023
Thank you for staying with us and taking the time to review our hotel! Hope to see you soon!

8/10 Good

Andrew

Stayed 2 nights in Aug 2023
Response from JB on Aug 22, 2023
Dear Andrew, Thank you for taking the time to complete our survey! Hope to see you soon!

10/10 Excellent

Merlin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from JB on Aug 20, 2023
Thanks Merlin for the positive review! We look forward to seeing you again at My Place hotels!

4/10 Poor

Brenda

Stayed 1 night in Aug 2023
Response from JB on Aug 25, 2023
Thank you for taking the time to review our hotel! please reach out to us with your contact information to discuss this further. Thank you!

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from JB on Jul 26, 2023
Dear Nicole, Thank you for taking the time to review us! We are please to know that your stay was above satisfactory- WE look forward to welcoming you back soon!

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023
Response from JB on Jul 26, 2023
Dear Jason,Thank you for the great review! We hope to see you soon!

8/10 Good

Candace

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from JB on Jul 24, 2023
Dear Candace,Thank you for taking the time to review our hotel. I am glad to hear that your stay was above satisfactory. We look forward to welcoming you back soon!

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from JB on Jul 24, 2023
Dear Kim,Thank you for taking the time to review our hotel. We look forward to welcoming you back to our hotel soon!

4/10 Poor

Yvette

Business traveler
Liked: Staff & service
Disliked: Cleanliness
They didnt have rooms cleaned. Waited. I did volunteer to help. I do NOT want to pay for this.
Stayed 1 night in Jul 2023
Response from JB on Jul 19, 2023
Hello Yvette,Thank you for your feedback. I am very sorry to hear that your stay at our hotel was not satisfactory. Please reach out to me with your contact information, so that I can further assist you.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
It was fine. I didn’t realize there wasn’t a desk so work was uncomfortable. Chair in the room had cracked upholstery. Check in person was kind, but system wanted me to pay a $95 balance to check in despite showing receipt I had paid. They did charge my card just to get through the system and now I’ll wait to see if the void of that charge goes through as well.
Stayed 1 night in Jun 2023
Response from JB on Jun 30, 2023
We greatly appreciate the time you have taken to provide us with detailed feedback of your stay. Always aiming for exceeding expectations, we regret that your stay was not everything you hoped it to be. Your feedback helps us grow as a team and improve. We look forward to another opportunity with you at one of our hotels!

10/10 Excellent

Donna

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet. Love that they take pets!!!! Nice grassy area out back for walking and playing with our dog.
Stayed 2 nights in Jun 2023
Response from JB on Jun 30, 2023
Dear Donna,I appreciate your positive feedback regarding our My Place hotel. We take great pride in cleanliness and catering to the individual needs of our guests. We are pleased to know of your experience. Thank you again for choosing My Place, we arelooking forward to your next stay!

10/10 Excellent

Amy

Stayed 1 night in May 2023
Response from KS on May 17, 2023
Hi Amy, thank you for the rating. We hope to see you again soon!

2/10 Terrible

Becky

Traveled with group
Liked: Cleanliness, property conditions & facilities
I liked that it was close to our concert! Our room smelled like a farm so unfortunately we didn’t stay their but Expedia refunded me! I felt like staff were trying to ignore my calls kept saying can I put you on hold! I went down to front desk in person! I will never stay their again!
Stayed 1 night in May 2023
Response from KS on May 17, 2023
Thank you for your feedback. We're sorry you feel that way. We did initiate the refund for you with Expedia so are happy that received it.

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from KS on May 17, 2023
Hi Brent - Thank you for the rating. We are happy you enjoyed your stay and we hope to see you next time!

6/10 Okay

james

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from JB on Apr 24, 2023
Thank you for taking the time to review our hotel.

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from KS on Apr 18, 2023
Thank you for the great rating, we are pleased to know that your stay was above satisfactory- just as weintended. We appreciate your recommendation! Take care and see you soon.

8/10 Good

Janel or Chad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2023
Response from Heather AGM on Mar 12, 2023
Thank you , We are so happy to hear you enjoyed your stay. We look forward to seeing you again.