Free daily buffet breakfast

Reviews of Scandic Crown

4 out of 5
Scandic Crown
Polhemsplatsen 3, Gothenburg

Reviews

8.4

Very Good

Rating 10 - Excellent. 593 out of 1352 reviews" "
Rating 8 - Good. 524 out of 1352 reviews" "
Rating 6 - Okay. 161 out of 1352 reviews" "
Rating 4 - Poor. 42 out of 1352 reviews" "
Rating 2 - Terrible. 32 out of 1352 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paw

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Apr 2024

6/10 Okay

Feyisayo

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Scandic Crown on Feb 11, 2024
Hej Feyisayo, Tack för att du har tagit dig tiden att lämna ett omdöme! Hoppas ni hade en vfin vistelse hos oss och i Göteborg. Kontakta gärna oss om det finns något vi kan göra bättre till nästa gång! Varmt välkomna åter, Scandic Crown

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Hotel was spotless and all staff were really friendly and helpful
Stayed 2 nights in Nov 2023
Response from Elin Scandic Crown on Nov 14, 2023
Hi Alan, Thank you for the nice review! I'm looking forward to share this with my coworkers. A warm welcome back, Elin Scandic Crown

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Hotel!!
Superb hotel..! Every one of the staff we spoke to was polite and helpful, and the all-round clean environment brilliant! The Scandic Crown is conveniently located just a few minutes from Central Station and the Nils Ericson Bus terminal, and also around a 10-minute walk into the shopping/restaurant streets of Gothenburg. Fantastic choice of stay for us!!
Stayed 4 nights in Oct 2023
Response from Elin Scandic Crown on Oct 17, 2023
Hi John,Many thanks for your nice review! I am delighted to hear that you have so many positive things to say about us. We would love to have you back!Hope to see you soon, Elin Scandic Crown

4/10 Poor

sergio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really basic. Shower left the bate room floor wet everywhere. Almost no space to walk around the room.
Stayed 3 nights in Sep 2023
Response from Angelica Reception Scandic Crown on Oct 2, 2023
Hello Sergio,Thank you for taking the time to leave a review and give us feedback from your stay. It was very sad to hear that you did not have a pleasant experience with us.I hope you notified the front desk on site so that we had the opportunity to do something or fix what needs to be fixed.I hope you will give us another chance in the future so we can give you a better experience!Greetings,AngelicaGuest RelationsScandic Crown

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Property would benefit from a better menu at restaurant. The food choice and taste was average for those with longer stays. Very helpful staff and overall good stay.
Stayed 2 nights in Sep 2023
Response from Elin Scandic Crown on Sep 13, 2023
Hello Rob,Thank you for your nice review and for helping us improve! Glad to hear that you seem satisfied with your stay with us. Will pass on your feedback to those concerned. We would love to have you back! Hope to see you again soon, Elin Scandic Crown

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Elin Scandic Crown on Sep 11, 2023
Hi,Thank you for your nice review and for choosing Scandic Crown. Warm welcome back,

8/10 Good

Landon

Stayed 3 nights in Sep 2023
Response from Angelica Reception Scandic Crown on Sep 28, 2023
Hej Landon,Stort tack för ditt omdöme! Varmt välkommen tillbaka! Hälsningar,AngelicaReceptionScandic Crown

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service
It was fine. We wanted close to the train station and so it’s perfect.
Stayed 1 night in Sep 2023
Response from Angelica Guest Relations Scandic Crown on Sep 7, 2023
Hello Debbie,Thank you so much for your TOP rating!Wonderful to read that you had such a great time with us, that's exactly how it should be!:)I am so glad to hear that you had a good time with us.Welcome back again soon.Greetings,AngelicaGuest RelationsScandic Crown

10/10 Excellent

Rosie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
The hotel is clean, in close proximity to tourist attraction, the breakfast amazing and the staff exceptionally helpful and friendly
Stayed 3 nights in Aug 2023
Response from Angelica Guest Relation Scandic Crown on Sep 6, 2023
Hello Rosie,Thank you so much for your TOP rating!Wonderful to read that you had such a great time with us, that's exactly how it should be!:)I am so glad to hear that you had a good time with us.I thank you for the kind words and it was also nice that you appreciated our breakfast buffet and hotel staffs.Welcome back again soon.Greetings,AngelicaGuest RelationsScandic Crown

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Rooms could do with a fridge.
Stayed 3 nights in Aug 2023
Response from Sofia on Aug 31, 2023
Dear Thomas, Thank you for your review! Best regards, Sofia

10/10 Excellent

Nexhmije

Liked: Cleanliness, property conditions & facilities
Nice
Stayed 1 night in Aug 2023
Response from Sofia on Aug 31, 2023
Kära gäst! Stort tack för ditt omdöme! Varmt välkommen tillbaka! Bästa hälsningar, Sofia

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Angelica Guest Relation Scandic Crown on Aug 23, 2023
Hej Michele,Tack så mycket för ditt betyg!Underbart att läsa att ni trivdes så fint hos oss, precis så ska det vara!:)Jag blir så glad av att höra att du haft det bra hos oss.Varmt välkomna tillbaka snart igen.Hälsningar,AngelicaGuest RelationScandic Crown

4/10 Poor

Sara C

Stayed 4 nights in Aug 2023
Response from Emelie on Aug 16, 2023
Hej Sara!Tack för ditt omdöme. Det är väldigt tråkigt att se att Scandic Crown inte levde upp till dina förväntningar. Jag hoppas du kom ner till receptionen och berättade vad som kunde ha gjorts bättre alternativt gett oss en chans att åtgärda problemet. Jag önskar dig en fortsatt fin sommar.Med vänliga hälsningar.Scandic Crown.

8/10 Good

John

Breakfast was great and a good central location.
Stayed 2 nights in Aug 2023
Response from Emelie on Aug 13, 2023
Hej John!Tack så mycket för ditt omdöme. Det är så härligt att se att du haft en trevlig vistelse hos oss på Scandic Crown. Det gör mig väldigt glad. Du är varmt välkommen åter.Med vänliga hälsningar.Scandic Crown.

8/10 Good

Reshad

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Jul 2023
Response from Hannah on Aug 9, 2023
Hej Reshad, Tack för ditt fina betyg! Varmt välkommen åter.Med vänlig hälsning, Hannah, Receptionen Scandic Crown

8/10 Good

Simi

Stayed 1 night in Aug 2023
Response from Sofia on Aug 29, 2023
Hej Simi, Stort tack för ditt omdöme! Varmt välkommen tillbaka. Bästa hälsningar, Sofia

6/10 Okay

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Angelica Reception Scandic Crown on Aug 4, 2023
Hej Angela,Stort tack för din feedback/review.Vi hoppas att besöket hos oss har varit bra och hoppas vi syns snart igen.Ha en fortsatt trevlig dag!Hälsningar,AngelicaGuest RelationScandic Crown

8/10 Good

Hjalmar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Emelie on Aug 1, 2023
Hej Hjalmar!Tusen tack för ditt omdöme. Det är så härligt att se att du verkar ha haft en fin vistelse hos oss på Scandic Crown. Hoppas vi ses igen i framtiden.Med vänliga hälsningar, Scandic Crown.

8/10 Good

Emily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Angelica Guest Relation Scandic Crown on Jul 25, 2023
Hej Emily, Stort tack för din feedback/review. Vi hoppas att besöket hos oss har varit bra och hoppas vi syns snart igen.Ha en fortsatt trevlig dag!Hälsningar,AngelicaGuest RelationScandic Crown

6/10 Okay

Stuart

Liked: Staff & service
Stayed 7 nights in Jul 2023
Response from Thanh Vivian Lam on Jul 23, 2023
Dear Stuart,We thank you for your review and hope to see you again soon. We hope that your stay has been enjoyable and that we were able to give a good experience. Thank you and have a good day!Kind regards,Scandic Crown Reception

8/10 Good

Sara

Stayed 2 nights in Jul 2023
Response from Thanh Vivian Lam on Jul 18, 2023
Hej Sara,Vi vill tacka dig för den fina recensionen. Vi hoppas att besöket hos oss har varit bra och hoppas vi syns snart igen.Ha en fortsatt trevlig dag!Med Vänliga Hälsningar,Scandic Crown

10/10 Excellent

Isaac, Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly and great customer services
Stayed 3 nights in Jul 2023
Response from Scandic Crown on Jul 14, 2023
Dear Isaac!Thank you so much for your review and kind words about our hotel. It makes me so glad too hear that you have had a pleasant reception by us, it is our top priority that you feel welcomed. I wish you the best of summer.Emelie, Scandic Crown.

8/10 Good

Geraldine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Majority of staff was nice, rooms were great, AC was strong, breakfast included was expectional, however removing 1 star because we were stuck in the hot elevator with 9 other people for almost 1 hour & they didn’t even comp us anything for the ordeal. The staff members who helped us didn’t collect info to follow up with us. It was so hot and gave us so much anxiety being trapped.
Stayed 6 nights in Jul 2023
Response from Benjamin on Jul 15, 2023
Dear Geraldine,Thank you for the great review and feedback, it is much appreciated! We are happy to hear that you were happy with the staff, room and breakfast. I'm sorry to hear that you got stuck in the elevator but the company in charge of the elevator is responsible for the whole event if the elevator should malfunction, but we do understand that it isn't ideal to get stuck in there and we have brought it forward to the company in charge.Best regards, Scandic Crown

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay. The children loved it. The wife was happy…
Stayed 3 nights in Jul 2023
Response from Best regards, Amanda, Scandic Crown on Jul 11, 2023
Dear guest,Thank you so much for your feedback. I am glad to hear you had a nice stay here at Scandic Crown for you, your kids and your wife!Warmly welcome back

6/10 Okay

John

Traveled with group
Liked: Staff & service
Pros: Staff was helpful & free breakfast was great/lots of options. Very close to Ullevi Stadium Cons: Place is pretty outdated including rooms & lobby area. 1 of the 3 elevators wasn’t working during our 6 day stay, took forever to get an elevator because if it. Definitely not worth the high price that they jacked up due to Springsteen concerts in Gothenburg. Wouldn’t stay here again
Stayed 6 nights in Jun 2023
Response from Naemi - Scandic Crown on Jul 6, 2023
Dear John,Thank you so much for taking the time to leave us a review. We truly appreciate your feedback regarding our elevators as well as the standard of your hotel room. I have forwarded your feedback to our property manager, thank you again for bringing this to our attention. I am happy to hear that you appreciate our breakfast buffet and central location. We are glad that you had a nice experience with our hotel staff and that we could assist you during your time here. Have a great day!Sincerely,Naemi - Scandic Crown

10/10 Excellent

Sigríður Dóra

Stayed 5 nights in Jun 2023
Response from Thanh Vivian Lam on Jul 23, 2023
Dear Sigríður,Thank you for your review. We are happy we could offer you a good experience and a nice stay. We hope to see you again soon. Have a nice day!Kind Regards,Scandic Crown Reception

10/10 Excellent

Sindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scandic crown
Well located. Very comfortable. Friendly & helpful staff.
Stayed 2 nights in Jun 2023
Response from Benjamin on Jul 1, 2023
Hi Sindy,Thank you so much for your review and feedback! We are happy that you enjoyed your stay with us and welcome you back!Best regards, Scandic Crown

6/10 Okay

jan

Disliked: Cleanliness
Disappointingly our room wasn't cleaned, and only one person serving behind bar on such a busy evening
Stayed 2 nights in Jun 2023
Response from Best regards, Amanda, Front desk on Jun 30, 2023
Hi Jan,Thank you very much for your review. I can see that you stayed with for two nights. We don't clean the rooms every day, but I hope you told the reception so we could clean for you. If not, I apologize if it has been missed. I hope it went smoothly for you while waiting at the bar as they were one person working the bar. You are welcome to contact us if you have any further objections or concerns regarding your stayYou are warmly welcome to visit us again in the future

10/10 Excellent

Craig

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A very nice, quiet place to stay. Very close to the City and the station. We really enjoyed our two days in Gothenburg (our timing was a little off as Midsommar happened for both days we were there) :)
Stayed 2 nights in Jun 2023
Response from Kim Scandic Crown on Jun 26, 2023
Thank you Craig for your feedback we really appreciate it. Im glad that you enjoyed both your days here in Gothenburg. Have a nice day and welcome back. Best regards Kim, front desk Scandic Crown.

10/10 Excellent

Birgitta, Bloomington

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We especially loved the staff and the breakfast! Amazing!!
Stayed 5 nights in Jun 2023
Response from Kim Scandic Crown on Jun 26, 2023
Hi Birgitta and thank you for your feedback we really appreciate it. Im glad that you liked our breakfast bufet and was greated well by our staff. Have a nice day and welcome back. Best regards Kim, front desk Scandic Crown.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Location and price combination was best option. I would rate everything about this stay as good.
Stayed 3 nights in Jun 2023
Response from Angelica Guest Relation Scandic Crown on Jun 18, 2023
Hello David,Thank you for taking your time to leave your review/feedback about your stay in our hotel.I am happy knowing that you had a great stay and that you appreciate our hotel location.Welcome back soon again!Regards,AngelicaGuest RelationScandic Crown

10/10 Excellent

Hanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located near the central train station and within walking distance of city center and the main tourist points of the city. The room was spacious and comfortable and they a great breakfast buffet with many, many choices. The staff was friendly and helpful. Overall a very lovely stay.
Stayed 2 nights in Jun 2023
Response from Angelica Guest Relation Scandic Crown on Jun 5, 2023
Hello Hanna,Thank you for taking your time to leave a feedback/review about your stay in our hotel.I appreciate your kind words. Lovely to hear that you had an amazing time in our hotel. It indeed makes me more happy knowing that your liked the hotel facilities & ammenities.Welcome back again!Regards,AngelicaGuest RelationScandic Crown

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Angelica Guest Relation Scandic Crown on May 30, 2023
Hej kära gäst,Tack för ditt omdöme! Varmt välkommen tillbaka.Hälsningar, AngelicaGuest RelationScandic Crown

10/10 Excellent

Farangis

Stayed 4 nights in May 2023
Response from Angelica Guest Relation Scandic Crown on May 22, 2023
Hej Farangis,Tack så mycket för ditt TOPP- betyg! Underbart att läsa att ni trivdes så fint hos oss, precis så ska det vara!:)Varmt välkomna tillbaka snart igen.Hälsningar,AngelicaGuest RelationScandic Crown

8/10 Good

Turgut Cihangir

Stayed 2 nights in Apr 2023
Response from Angelica Guest Relation Scandic Crown on Apr 30, 2023
Hej Turgut,Tack för ditt omdöme!Varmt välkommen åter!Hälsningar,AngelicaGuest RelationScandic Crown

10/10 Excellent

Judy, va beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were well equipped. Breakfast had lots of choices. Staff was very help and friendly. Perfect for our stay!
Stayed 3 nights in Mar 2023
Response from Angelica Reception Scandic Crown on Apr 5, 2023
Hello Judy,Thank you for your time to leave a feedback about your stay in our hotel.Lovely to know that you had a great time & I hope as well that you enjoyed Gothenburg.We look forward to having you stay again!Regards,AngelicaReceptionScandic Crown

8/10 Good

Reza

Liked: Cleanliness, amenities, property conditions & facilities
I like the staff as they were welcoming. The rooms are like any hotel in big towns ,limited light in the room.
Stayed 4 nights in Mar 2023
Response from Angelica Reception Scandic Crown on Apr 4, 2023
Hej Reza,Tack för ditt omdöme!Varmt välkommen åter!Hälsningar, AngelicaReceptionScandic Crown

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Nina Regine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Kim Scandic Crown on Dec 19, 2022
Stort tack Nina för ditt omdöme och din feedback. Hoppas er vistelse hos oss har varit bra. Ni är varmt välkomna åter. Hälsningar Kim, receptionen Scandic Crown.

8/10 Good

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to get around. Rooms were clean but showing some wear. Beds were a little too firm for me. The breakfast was nice and the food in the restaurant was good. It would have been nice to have a kettle in the room.
Response from Kim Scandic Crown on Dec 7, 2022
Hi nancy, thank your for you feedback we really appreciate it. Im glad that you liked our breakfast and the food in the restaurant. I will take you feedback further regarding the beds to housekeeping. You can always come by the reception to get a kettle or call down so we can go up with a kettle to your room. Have a nice day. Best regards Kim, front desk Scandic Crown.

2/10 Terrible

Alan

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2022
Response from Angelica Reception Scandic Crown on Oct 20, 2022
Hello Alan,Thank you for taking your time to leave a feedback about your stay.Would you mind to elaborate more further about your stay here in our hotel? You can send us an email if you want.Welcome back again!Regards,AngelicaReceptionScandic Crown

10/10 Excellent

Olivia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay!
Nice hotel conveniently located near Gothenburg Central train station. The breakfast spread was very nice. Only problem, the room we booked was supposed to have a queen and pull-out twin, but the twin bed was locked in a closet and inaccessible.
Stayed 2 nights in Sep 2022
Response from Benjamin on Oct 4, 2022
Hi Olivia! Thank you for the feedback and great review! If you have any problems next time don't hesitate telling us in the reception and we will do our best to help you. Welcome back!Best regards, Scandic Crown

10/10 Excellent

Georg

Stayed 1 night in Sep 2022
Response from Best regards, Amanda Frontdesk on Oct 1, 2022
Hi Georg,Thank you so much for your feedback. I am glad to see that you had a nice visit at our hotelWarmly welcome back,

10/10 Excellent

Emmanuel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location very close to the TRAM lines and to the Central Station. We liked the included buffet for the breakfest and well as 2 free hours to access bikes. There was no mini refrigerator, which is something we're never seen before in a hotel. Also, the bike offered by the hotel where difficult to opperate.
Stayed 2 nights in Aug 2022
Response from Best regards: Elin, Scandic Crown on Aug 27, 2022
Hello Emmanuel, Thank you so much for taking the time to leave a review from your stay with us! I'm very happy to hear that you appreciated the location of the hotel. Thank you for your feedback regarding the bikes, we will look in to why they were difficult to opperate. Welcome back!

8/10 Good

Duaa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Scandic Crown on Aug 20, 2022
Hello,Thank you for your wonderful feedback. We are very glad that you had an amazing stay in our hotel.We look forward seeing you again in the future.Regards,AngelicaReceptionScandic Crown

4/10 Poor

Juozas

Stayed 1 night in Aug 2022
Response from Bästa hälsningar: Elin, Scandic Crown on Aug 16, 2022
Hej Juozas, Tack för att du tog dig tiden att lämna ett omdöme! Jag hoppas att du vill ge oss en ny chans i framtiden så att vi kan ge dig en bättre upplevelse.

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Bästa hälsningar: Elin, Scandic Crown on Aug 13, 2022
Hej Jonathan, Stort tack för ditt fina omdöme! Det gör mig så glad att se att du hade en trevlig vistelse hos oss. Varmt välkommen tillbaka!

10/10 Excellent

Thomas, Edmonton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and kind. We had an early train so they prepared a breakfast bag for us. Would def stay here again
Stayed 1 night in Aug 2022
Response from Best regards, Amanda Frontdesk on Aug 11, 2022
Hi Thomas, Thank you so much for your feedback. I am glad to hear that both the early breakfast and our staff. Welcome back to us in the future

8/10 Good

Anja

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022