Luxury Cabin, 1 Bedroom, Mountain View | Premium bedding, down comforters, desk, blackout drapes
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Reviews of Heather Mountain Lodge

3.5 out of 5
Heather Mountain Lodge
5400 Highway 1 West, 55kms west of Golden, Golden, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 160 out of 329 reviews" "
Rating 8 - Good. 115 out of 329 reviews" "
Rating 6 - Okay. 31 out of 329 reviews" "
Rating 4 - Poor. 17 out of 329 reviews" "
Rating 2 - Terrible. 6 out of 329 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lowell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful mountain spot with excellent dining. Great for that special occasion.
Stayed 1 night in Aug 2023

2/10 Terrible

Oshadhi

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Really really old location, nothing like the pictures and for the price you’re paying might as well stay at a cheap motel. Landscaping is terrible no phone service nearest town is 37 mins away. Really terrible experience. Air conditioner did not work. Coffee maker did not work. Do not recommend. Pictures must’ve been taken when the location first opened but it does not look anything like that anymore.
Stayed 1 night in Aug 2023

4/10 Poor

Maria Elena

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rate for an overnight stay in this lodge is like the rate of a four star hotel and yet the place do not have air condition and the wifi is terrible. They have nespresso machine in the room but no coffee pods and their ice machine is out of order.
Stayed 1 night in Aug 2023

4/10 Poor

Mina

Traveled with family
Very poor quality service. They didn’t even clean our room after the first night.
Stayed 2 nights in Aug 2023

10/10 Excellent

Parveen

Stayed 1 night in Jul 2023

4/10 Poor

Karen

Business traveler
Disliked: Cleanliness, staff & service
In the middle of no where with nothing to do and no services. We could not walk on the trail in the evening because we were warned to have bear spray. They do not offer breakfast but have a restaurant. Extremely limited menu and nothing really for vegetarians. Some of the staff were rude, some were very nice. Thermostat did not work. No air condition and hot rooms. Right on the hiway with terrible road noise. Had a warning posted for their well water and they offered bottled water at check in but not in restarant. We left the next morning and forfeited our remaining stay.
Stayed 2 nights in Jul 2023
Response from Front Desk Team on Jul 28, 2023
Thank you for the feedback Karen. We are absolutely in a remote area, with most activities being enjoying the mountain scenary and exploring the area on foot. We do have limited room amenties due to being powered by a generator on-site. When exploring mountain landscapes, making noise and carrying bear spray is always encouraged, as we are co-habitating with wildlife. We apologize you found the menu not suitable to your liking, the feedback will be passed onto the kitchen team. Although the low risk water advisory has now been lifted, the restaurant used water from much larger jugs on hand for servers. Thank you for visiting the property and apologies it wasn't the right fit for you.

10/10 Excellent

Melanie

Stayed 1 night in Jul 2023

4/10 Poor

Trevor

Stayed 1 night in Jul 2023

10/10 Excellent

Navjot

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Colleen

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Booking and check in was easy. The area was beautiful with mountain scenery. Our room was clean but we saw several spiders in the room. The towel supply was minimal and we didn’t have a bathmat. Staff was wonderful and the restaurant on site was amazing
Stayed 1 night in Jul 2023
Response from Front Desk Team on Jul 28, 2023
Thank you Colleen, we have mentioned the above to the housekeeping team to ensure these room amentities are not missed in the future. Thank you for visiting!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Adam, Calgary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I've driven past the Heather Mountain Lodge 1,000 times. I was really happy to stop and spend some time. The kids had a great time with the outdoor games, the staff here was great, the food was good, and the accommodations were nice :) I look forward to stopping in again :)
Stayed 1 night in Jun 2023
Response from Jacs on Jul 5, 2023
Hi Adam,We're glad you and the family enjoyed your stay.We look forward to your next visit :)

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Michelin star food and service, attention to detail, lovely property and staff!
Stayed 1 night in Jul 2023
Response from Jacs on Jul 5, 2023
Hi Christopher,Thanks for the kind review, we're glad you had a pleasant stay.We look forward to your next visit.

10/10 Excellent

Stephanie, ouray

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was incredibly helpful. Peaceful. Remote. Stunning location.
Stayed 2 nights in Jul 2023
Response from Jacs on Jul 5, 2023
Hi Stephanie,Thanks you for the kind words. We're glad you enjoyed our lovely property. We look forward to you next stay.

10/10 Excellent

Hanzhen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chill by the highway
The only hotel I find come with a foaming hand wash.
Stayed 1 night in Jun 2023
Response from Nicole, Front Desk Agent on Jul 2, 2023
We are so pleased that you enjoyed your stay and the quality products we offer our guests for the duration of their stay!

10/10 Excellent

Runliang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Nicole, Front Desk Agent on Jul 1, 2023
Thank you for the wonderful review. We hope to see you again soon!

10/10 Excellent

Johannes

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The newly updated rooms, beds and bathroom are really nice and super clean. The restaurant on-site is fantastic. The prices are reasonable considering the uniqueness and quality of the food served. The hotel and restaurant staff are very friendly and professional. I highly recommend Heather Mountain Lodge.
Stayed 1 night in Jun 2023
Response from Front Desk Team on Jun 18, 2023
Thank you for your kind words, a great boost of encouragement to help us kick off the summer season!

10/10 Excellent

DENIS, Oakville

Stayed 1 night in Aug 2022

10/10 Excellent

Walter

Stayed 1 night in Sep 2022

10/10 Excellent

DAVID

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very welcoming and helpful. Their restaurant’s chef and waitstaff prepared and served us culinary delights for our dinner and dessert, as well as breakfast the next morning.
Stayed 1 night in Sep 2022
Response from Kiorie on Sep 8, 2022
Hi David,We are so delighted and humbled to hear that you had an enjoyable experience during your stay. We cannot wait to welcome you back in the near future.Kind Regards,

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just awesome
Great hidden gem. The supper at the restaurant, delicious!
Stayed 1 night in Sep 2022
Response from Kiorie on Sep 8, 2022
Hi Lisa,We are so happy to hear you enjoyed your meals with us. Hopefully you can return for another great experience soon.Warm Regards,

10/10 Excellent

Dajana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Brodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Lodge was beautiful, only to be outdone by the amazing view of the mountains. The restaurant was delicious with many of the veggies from their garden on site. And they are dog friendly too!
Stayed 1 night in Sep 2022
Response from Kiorie on Sep 4, 2022
Thank you for the great review Brodie! We are delighted that we could welcome you all!

8/10 Good

christopher

Traveled with group
Liked: Cleanliness, staff & service
Outstanding restaurant 5 star whereas accommodation 3 star
Stayed 1 night in Sep 2022
Response from Kiorie on Sep 4, 2022
Thank you for your feedback Christopher.

8/10 Good

Nguyen, Calgary

Traveled with family
Liked: Cleanliness, staff & service
Great restaurant on site. Maybe the best I’ve ever eaten at. Facilities are just ok however (hot tub has seen better days, sauna is nice). Do NOT get a ground floor room in the lodge. If you have a bad neighbour like we did, they will keep you up all night. Soooo loud.
Stayed 2 nights in Aug 2022
Response from Kiorie on Sep 3, 2022
Hi Nguyen, I am sorry to hear you had some bad neighbours during your stay however you enjoyed the best meal ever!We hope to be able to welcome you back to enjoy the 2nd floor or even a private cabin in peace.

10/10 Excellent

Tanya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our stay there. We only stayed 1 night but already planning to return for an extended stay next time. The rooms were spacious and clean. The staff were very friendly and helpful, because we were arriving late they called to let us know that the restaurant closed at 9pm so if we needed to we could stop on the way and grab some food before our arrival and we wouldn’t be hungry and disappointed.
Stayed 1 night in Aug 2022
Response from Kiorie on Sep 3, 2022
Hi Tanya,We are delighted to hear you enjoyed your stay and had a great experience. We look forward to welcoming you back another time.

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was amazing. The rooms were clean and comfortable. Would be nice to have more tv. The scenery was beautiful. The staff very friendly
Stayed 1 night in Aug 2022
Response from Kiorie on Aug 22, 2022
Hi Andrea,Thank you for you review and we are delighted to hear you enjoyed your stay. We hope to have the TV service fixed soon.Thank you for your patience.

8/10 Good

Lorlyn

Stayed 1 night in Aug 2022
Response from Kiorie on Aug 22, 2022
Thank you for your review. If you wish to discuss ways in which we can improve please call or email us.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was top notch
Stayed 1 night in Aug 2022
Response from Kiorie on Aug 20, 2022
Thank you for your positive review and comment regarding our staff. We sure do love it sharing our special place with our guests.

6/10 Okay

Muhammad, Edmonton

Traveled with family
Liked: Cleanliness, staff & service
Nice place to stop over.
Stayed 1 night in Aug 2022
Response from Maya, Front Desk Agent on Aug 15, 2022
Hello Muhammad, Thank you for your feedback, it is greatly appreciated! All the best

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Maya, Front Desk Agent on Aug 9, 2022
Hi John, Thank you for your feedback, it is greatly appreciated! All the best

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Maya, Front Desk Agent on Aug 9, 2022
Hi Jill, Thank you for your feedback, it is greatly appreciated! All the best

4/10 Poor

Chayan

Traveled with family
Disliked: Staff & service, amenities
We wanted to like, and love, this property. Likes: interesting location, friendly staff. Dislikes: 1. no heart. We went to celebrate our son's 18th birthday, had mentioned that during booking and before dinner reservation at Kindle, but neither the server nor any staff offered up a happy birthday wish. 2. No housecleaning. We were never told during booking or during check-in that no housecleaning is available. Stayed 4 nights, and the room became disgusting towards the end in spite of our best efforts. 3. Limited dining option. Kindle is expensive, especially for dinner. Only choice for meals. Nearest place for food is Golden, 55 kms and 40 minutes away. Dinner at Kindle can be great (very expensive steak) to downright bland (boring salmon prep, at just under $40). 4. Location is right off and right beside Hwy-1. Coming to the property from Golden, you turn right to exit, signaling carefully and showing down safely from a 100 km/hr speed zone to take a sharp right turn. Coming from Glacier National Park (coming in east from Revelstoke) is an awful experience, as you have to turn left with traffic behind and in front. Can be downright dangerous.
Stayed 4 nights in Jul 2022
Response from Kiorie on Aug 20, 2022
Hi Chayan,I apologise that your experience did not meet your expectations and I thank you for providing your constructive feedback that will allow us to grow and develop as a team. I hope to be able to welcome you back again one day to exceed your expectations and create a more memorable experience.Thank you,

8/10 Good

Janice

Stayed 2 nights in Jul 2022
Response from Maya, Front Desk Agent on Aug 9, 2022
Hi Janice, Thank you for your feedback, it is greatly appreciated! All the best

8/10 Good

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, really friendly and helpful staff. View is amazing.
Stayed 1 night in Jul 2022
Response from Nicole, Front Desk Agent on Aug 2, 2022
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Aman

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jul 2022
Response from Front Desk on Aug 1, 2022
Thank you for staying with us! We appreciate your feedback!

2/10 Terrible

Carl

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 1 night in Jul 2022

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant and lounge in the main chalet are unbelievable. The cuisine is absolutely five star. Try the bees wax cured steak cooked on a wood fire grill! All while staring out into the Rockies. The serving staff are true professionals as well. Rooms are very modern (no ac but it cools down exponentially when the sun disappears) I would stay here again in a heartbeat.
Stayed 1 night in Jul 2022
Response from Kiorie on Jul 31, 2022
Hi Chris, Thank you for providing some great feedback. I am delighted to hear you enjoyed your stay and I look forward to sharing your positive feedback with the team. We look forward to welcoming you back hopefully some day soon!

8/10 Good

Darcia

Traveled with partner
Liked: Staff & service, property conditions & facilities
Simple but lovely,
Stayed 1 night in Jul 2022
Response from Maya, Front Desk Agent on Jul 30, 2022
Hello Darcia, Thank you very much for your feedback. It is greatly appreciated!

4/10 Poor

Imad

Stayed 1 night in Jul 2022

8/10 Good

Rosslyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful surprise - it was better than expected.
Excellent- but no fridge in the room and ice machine broken.
Stayed 1 night in Jul 2022
Response from Maya, Front Desk Agent on Jul 24, 2022
Hi Rosslyn, Thank you for your feedback, it is greatly appreciated!

10/10 Excellent

John

Stayed 1 night in Jul 2022

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Maya, Front Desk Agent on Jul 24, 2022
Hi Elizabeth, Thank you for your feedback, it is greatly appreciated!

8/10 Good

Michelle

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views
Stayed 1 night in Jul 2022
Response from Maya, Front Desk Agent on Jul 24, 2022
Hi Michelle, Thank you for your feedback, it is greatly appreciated!

10/10 Excellent

Angela

Stayed 2 nights in Jul 2022

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely views, staff and good food.
Stayed 2 nights in Jul 2022
Response from Front Desk Agent on Jul 20, 2022
Hi Paul, Thank you for your review, we are happy you enjoyed your stay!

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

8/10 Good

Pierre

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Maya, Front Desk Agent on Jul 24, 2022
Hi Pierre, Thank you for your feedback, it is greatly appreciated!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
A must do place to go.
It was a wonderful stay, loved every minute. The bed was so comfortable. Thanks to all the staff & personnel for making it possible! Peter & Melody
Stayed 1 night in Jul 2022
Response from Front Desk Agent on Jul 14, 2022
Hi Peter and Melody, Thank you for your review! We are happy to hear you enjoyed your stay!

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. Restaurant outstanding.
Stayed 1 night in Jun 2022
Response from Maya, Front Desk Agent on Jul 4, 2022
Hello Michelle, Thank you for your kind review. It is greatly appreciated!