Economy Queen - Shared Facilities | Desk, free WiFi, bed sheets
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Reviews of Palm Beach Hotel

2 out of 5
Palm Beach Hotel
1118 Gold Coast Hwy, Palm Beach, QLD

Reviews

7.4

Good

Rating 10 - Excellent. 111 out of 462 reviews" "
Rating 8 - Good. 184 out of 462 reviews" "
Rating 6 - Okay. 99 out of 462 reviews" "
Rating 4 - Poor. 36 out of 462 reviews" "
Rating 2 - Terrible. 32 out of 462 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Karma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Management on May 24, 2024
Thank you for taking the time to review your stay Karma.We appreciate your time.

10/10 Excellent

Karma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Budget effective, area that's comfortable & takes care of everything you'd want including dining options/close to public transport/airport.
Stayed 1 night in May 2024
Response from Hotel Management on May 8, 2024
We appreciate you review Karma and hope you are enjoying your stay.Thank youManagement

8/10 Good

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Located centrally, close to the beach, bus services and an amazing staff. Generally, very good value and I would recommend the hotel
Stayed 9 nights in Apr 2024
Response from Tamara on Apr 22, 2024
We are so glad you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Warren

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked. Friendly staff, very helpful, room was nice. Didn't like. Availability of showers and toilets.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 26, 2024
Good afternoon Warren,Thank you for the your 5 out of 5 rating.We aim to please.

4/10 Poor

Alexandra

Disliked: Cleanliness, staff & service, property conditions & facilities
There is no lift & it was up steep stairs. There was no mention of accessibility issues. Would not accept a debit card, had to be a credit card.
Stayed 1 night in Mar 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was surprisingly big, it was clean and the shared bathrooms were also very clean. The bed was super comfy and my room had AC! Very happy with my stay here. Side note: the bagel place (UE Bagels) downstairs had the best bagel and coffee I’ve ever had in GC. So good!

8/10 Good

Lynette, Ipswich

Traveled with partner
Liked: Cleanliness, staff & service
Staff were lovely & the dinning options were very good, either in-house or close by. Parking was right at the hotel too! The room was clean & the bed & pillows were comfy too! As we are in our 70’s,..what was not so good was the stairs to go up to the room carrying bags etc & the ‘shared bathrooms’. But the bathrooms were clean & had all you would need to shower. Overall a good low cost option & much less busy the further down the coast!
Stayed 1 night in Mar 2024

8/10 Good

Glenn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There was a number on office window for assistance a young lady had locked herself out i had called seven times no answer needs attention in this area disappointing but otherwise good experience
Stayed 4 nights in Feb 2024

10/10 Excellent

Ben

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exactly as advertised.
Clean, comfortable, freshly renovated, and, most importantly given that it's over a pub, quiet. Would happily stay again for a quick overnight where all that is needed is a bed to sleep, a shower, and morning coffee.
Stayed 1 night in Feb 2024

8/10 Good

Allan

Liked: Cleanliness, staff & service
Hard to check into but otherwise all good
Stayed 1 night in Jan 2024

10/10 Excellent

JACINTA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Live music on Saturday night at Palm Beach Hotel was excellent add on to the stay. The location is close to wide ranging shops including supermarkets, cafes and also the beach and a bus stop.
Stayed 1 night in Feb 2024

8/10 Good

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked clean, budget pricing. Lounge area with tea/coffee facilities. Very clean showers. Free parking.
Stayed 2 nights in Jan 2024

2/10 Terrible

Wendy

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The Airconditioning was sounding like it was about to break. No staff around to tell. Then there was a power failure and the windows don’t open so it was like a sweat box ! There was also mould in the room. The shared bathroom was fine
Stayed 1 night in Jan 2024

10/10 Excellent

JACINTA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Budget hotel with tidy rooms, clean bathrooms, free parking and easy access to great public transport, cafes and supermarket.
Stayed 1 night in Jan 2024

2/10 Terrible

Amal

Disliked: Cleanliness, amenities, property conditions & facilities
The shared amenities was surprisingly clean however the room windows could be upgraded to commercial grade to block the outside street noise as it made it impossible to fall asleep. It don’t feel safe with all the rif raf occurring all through the night. In addition, the carpets could be changed to vinyl flooring for hygiene purposes as the rooms smelt putrid.
Stayed 1 night in Jan 2024

6/10 Okay

shane

Stayed 1 night in Jan 2024

4/10 Poor

Peter

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were outside the toilets so noisy as people came and went. The doors slam shut and there was a drilling noise and drunk yelling at all hours. The air con is very noisy.
Stayed 1 night in Jan 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024

8/10 Good

peter

Stayed 1 night in Jan 2024

6/10 Okay

Hassan

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Location great! However as it is above a pub it gets very roudy in the evenings/nights. Be prepared to have interrupted sleeps. Rooms can do with an update. Beds were hard and rooms have a smell.
Stayed 1 night in Jan 2024

8/10 Good

Theodore

Traveled with partner
Liked: Cleanliness, staff & service
Well, room 6 where we stayed for 5 nights, when we had that bad storms on 31 December 2023 and 1 January 2024 we had to put towels in our room because we had leak from the ceiling
Stayed 5 nights in Dec 2023

8/10 Good

Christopher

Stayed 2 nights in Dec 2023

8/10 Good

Joana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
The locks on the room front doors are very loud when closing. Even if you try to close quietly it's still loud. Maybe we were unfortunate to be next to a room with people coming in and out all night but even through ear plugs the door closing meant a very interrupted sleep. No noise from the hotel underneath just the doors.
Stayed 1 night in Dec 2023

4/10 Poor

Tahnee

Stayed 1 night in Dec 2023

6/10 Okay

Lindsay

Traveled with family
Liked: Staff & service, amenities
Stayed 2 nights in Dec 2023

6/10 Okay

Leon

Stayed 1 night in Dec 2023

10/10 Excellent

Felix

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Aulbrae Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
My bed was worn out, not very comfortable to sleep on. Good thing I didn't went to Gold Coast to have a nap.
Stayed 3 nights in Dec 2023

6/10 Okay

Fatin

Traveled with partner
Liked: Staff & service
The place was aight, close to the airport and the beach, but far away from activities like theme parks etc. the staff were rly nice and understanding. during our stay of 3 days we saw around 4-5 small roaches, the bed was uncomfortable cuz the mattress was literally covered w plastic which ig is hygienic but makes the most annoying sounds. Also the area gets loud af, lots of drunk ppl and restaurants doing bts work w trucks and stuff. Overall was good for the price.

6/10 Okay

Masanobu

Normally bedsheets is not changing. I stayed there 5nights sometimes bathtowel is as same as yesterday. If they give to me two towels set. very good.
Stayed 6 nights in Nov 2023

6/10 Okay

Linda

Traveled with group
Liked: Cleanliness, staff & service, amenities
The room was old and tired, and the beds were a bit lumpy, otherwise it was good value. Bathrooms were clean and everything else was fine.
Stayed 1 night in Nov 2023

6/10 Okay

Dean

Traveled with family
Liked: Cleanliness, amenities
It was a good place to sleep.
Stayed 5 nights in Nov 2023

8/10 Good

irvine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Good value.
Stayed 4 nights in Oct 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Really good value for what I paid. Everything I need was there, good facilities and close to everything.
Stayed 2 nights in Oct 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
all good 👍
Stayed 2 nights in Oct 2023

8/10 Good

Reg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, facilities, staff & wifi were good
Stayed 1 night in Oct 2023

8/10 Good

Reg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room & facilities were good. There was a microwave.
Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Stayed 1 night in Oct 2023

8/10 Good

JOE

Traveled with partner
Ok
Stayed 1 night in Oct 2023

8/10 Good

Chelsea

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and service. Very clean and I felt safe
Stayed 3 nights in Sep 2023

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had first class service from Olivia who arranged a room update,
Stayed 1 night in Sep 2023

10/10 Excellent

Byron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodation and friendly staff
Stayed 1 night in Sep 2023

6/10 Okay

Victoria

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, amenities
The staff are hard to get hold of at times. Good, basic clean facilities.
Stayed 3 nights in Sep 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is a gem!
Nice clean eco friendly stay. Would stay here again although the bed mattress we had we could feel the springs. Love the location to amenities fantastic and beach superb!
Stayed 2 nights in Aug 2023
Response from Liv Yoshimine on Sep 3, 2023
Dear Sandra, Thank you for sharing a review of your recent experience. Our team here at Palm Beach Hotel iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. Warm Regards, Liv YoshimineAssistant Manager Palm Beach Hotel

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable
Stayed 3 nights in Aug 2023
Response from Liv Yoshimine on Sep 3, 2023
Dear David,Thank you for taking a moment to share your experience at Palm Beach Hotel. We’re proud to deliver great value to our guests, so we’re delighted that you found our service to be well priced. We hope you’ll visit us again soon.Warm Regards,

8/10 Good

hank

Liked: Cleanliness, staff & service, property conditions & facilities
good value
Stayed 2 nights in Aug 2023
Response from Reception Palm Beach Hotel on Aug 17, 2023
Hi,We are glad to hear you were happy with your stay at our hotel. We hope to see you again in the future.Kind RegardsEmma

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Livi Yoshimine on Aug 13, 2023
Thank you for providing feedback on your recent experience at Palm Beach Hotel. We take pride inproviding a clean and comfortable space for all of our guests. We look forward to seeing you again soon.