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ドーセット ゴールド コーストの口コミ

4.5 out of 5
ドーセット ゴールド コースト
5 The Darling Avenue, Broadbeach, QLD

口コミ

8.6

非常に良い

評価 10 - 1248 件の口コミ中 727 件が非常に良い" "
評価 8 - 1248 件の口コミ中 296 件が良い" "
評価 6 - 1248 件の口コミ中 124 件が普通" "
評価 4 - 1248 件の口コミ中 65 件が不満" "
評価 2 - 1248 件の口コミ中 36 件が非常に不満" "

9.4/10

清潔度

8.8/10

スタッフとサービス

8.6/10

設備とサービス

9.0/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Marina

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
清潔感もあり静かで過ごしやすかったです。レセプションに日本人のスタッフの方もいらっしゃっいました。朝のブッフェも美味しかったです。パシフィックフェアやトラムの駅も近いので便利です。エレベーターに乗る時にカードをかざしながら同時にボタンを押すのが最初はわからず他の宿泊者の方に助けていただきました。
2024 年 5 月に 2 泊滞在
Hannah Kennishからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Marina,Thank you for your excellent review! We're thrilled to hear that you found our hotel clean, quiet, and comfortable. It's fantastic to know that you enjoyed the delicious morning buffet and found our location convenient. Your feedback about the elevator is duly noted, and we'll ensure clearer instructions for our guests in the future.We hope to welcome you back for another wonderful stay soon!Warm regards,Hannah KennishOperations Manager

10/10 (非常に良い)

Remi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
全てのサービスが最高でした! また泊まりたいです!
2024 年 3 月に 4 泊滞在
Hannah Kennishからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Remi,Thank you for sharing your feedback.We're thrilled to hear that you had a fantastic experience with us and that you found all of our services to be excellent. It would be our pleasure to welcome you back for another stay in the future.Best regards,Hannah KennishOperations ManagerDorsett Gold Coast

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
完璧
立地、サービス、部屋全てパーフェクトでした。最高に幸せな時間でした。
2023 年 4 月に 1 泊滞在
Romeoからの返信 (投稿日 : 2023 年 4 月 29 日)
Hi,Thank you for sharing your 10/10 review and feedback. We hope to see you back soon on your next holiday on the Gold Coast.Kind regards,Romeo BuencaminoFront Office Manager

10/10 (非常に良い)

Tomoko

2023 年 2 月に 2 泊滞在
Madからの返信 (投稿日 : 2023 年 3 月 2 日)
We can't wait to give you a 10/10 stay with us next time! Thankyou for your review!

4/10 (不満)

Yasamin

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
The picture of the panorama king room is not what you get in reality
2024 年 5 月に 1 泊滞在
Zac Grahamからの返信 (投稿日 : 2024 年 5 月 15 日)
Good Morning Yasamin,Thank you for taking the time to share your review of your recent stay at the Dorsett Gold Coast with us! We do sincerely apologise for any perceived discrepancy between the images that you saw, and the actual experience during your stay. We are always looking to ensure that we are adequately portraying our beautiful rooms, and conduct regular reviews to ensure this is so. We do apologise that you believed that there was a discrepancy.If there is anything further that you would like to discuss, or if we can assist you in any way, please feel free to reach out to the hotel directly.Warmest Regards,Zac and the Dorsett Gold Coast Team

6/10 (普通)

Lauren

良かった点 : 清潔度
2024 年 5 月に 1 泊滞在
Hannah Kennishからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Lauren,Thank you for taking the time to share your feedback. We value all guest input and will use it to continually improve our services. If there's anything specific you'd like to address, please feel free to reach out to us directly.Warm regards,Hannah KennishOperations Manager

10/10 (非常に良い)

Jesse

カップルで旅行
良かった点 : 設備とサービス、施設のコンディションと設備
Great spot, I do wish it was easier walking access to everywhere else but there was just about everything we needed on the island
2024 年 5 月に 10 泊滞在
Hannah Kennishからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Jesse,Thank you for your positive review. We're glad to hear that you enjoyed your stay with us. We appreciate your feedback regarding walking access and will take it into consideration for future improvements.Warm regards,Hannah KennishOperations Manager

6/10 (普通)

Sunita

2024 年 5 月に 4 泊滞在
Hannah Kennishからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Sunita,Thank you for taking the time to share your feedback. We value your input and would like to learn more about your experience to see how we can improve. Please feel free to reach out to us directly with any further comments or concerns.Warm regards,Hannah KennishOperations Manager

10/10 (非常に良い)

Steven

気になった点 : 設備とサービス
Nice hotel but there is alot of construction around the hotel, the parking is a challenge to locate and the pool wasn’t operating. We enjoyed our stay however in a club room, where the breakfast was excellent.
2024 年 5 月に 1 泊滞在
Hannah Kennishからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Steven,Thank you for taking the time to share your feedback. We're glad to hear that overall you enjoyed your stay with us, especially in the Executive Lounge and that you found the breakfast excellent. We apologize for any inconvenience caused by the construction nearby, the parking situation, and the temporary closure of the pool. Your comments are valuable to us, and we'll use them to enhance our guests' experiences in the future.Warm regards,Hannah KennishOperations Manager

8/10 (良い)

Michelle

良かった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Hannah Kennishからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Michelle,Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience overall. If there are any areas where you feel we could further improve, please feel free to let us know. We value your input and hope to welcome you back for an even better stay in the future.Warm regards,Hannah KennishOperations Manager

8/10 (良い)

Renee

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall a nice stay. Management need to work on the swipe card system for the rooms as it takes multiple swipes before you can press your floor. It is also frustrating you need to go to reception to validate parking every time you want to leave the carpark. There is number plate recognition in the carpark which should be used to avoid this and make for a more enjoyable experience.
2024 年 5 月に 2 泊滞在
Hannah Kennishからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Renee,Thank you for choosing Dorsett Gold Coast for your recent stay and for sharing your feedback with us. We greatly appreciate your input.We're glad to hear that you had a nice stay overall. However, we apologize for any inconvenience you experienced with the swipe card system for the rooms and the parking validation process. Please note that parking is managed by The Star Grand, and we will pass on your feedback.Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back for an improved stay in the future.Warm regards,Hannah KennishOperations Manager

10/10 (非常に良い)

Carolyn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Zac Grahamからの返信 (投稿日 : 2024 年 5 月 2 日)
Good Morning Carolyn,Thank you so much for your fantastic review! We are so thrilled that you had such a wonderful time with us, and can't wait to see you back at the Dorsett Gold Coast again soon.Warmest Regards,Zac and the Dorsett Gold Coast Team

10/10 (非常に良い)

Josiane

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Zac Grahamからの返信 (投稿日 : 2024 年 4 月 30 日)
Good Morning Josiane,Thank you so much for your fantastic review - this means so much to us! We look forward to welcoming you back again to the Dorsett Gold Coast soon.Until then, please stay safe and take care!Warmest Regards,Zac and the Dorsett Gold Coast Team

10/10 (非常に良い)

Josiane

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent customer service staff all enthusiastic and friendly
2024 年 4 月に 4 泊滞在
Zac Grahamからの返信 (投稿日 : 2024 年 4 月 30 日)
Good Morning Josiane,Thank you so much for your perfect review, and for your amazing acknowledgement of the team here at the Dorsett Gold Coast! This means so much to us.We hope to see you back, for many more amazing experiences.Until next time, please stay vibrant!Warmest Regards,Zac and the Dorsett Gold Coast Team

10/10 (非常に良い)

Justin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We always have a wonderful time when staying at the Dorsett.
2024 年 4 月に 2 泊滞在
Zac Grahamからの返信 (投稿日 : 2024 年 4 月 30 日)
Good Morning Justin,Thank you so much for your fantastic review of your recent stay with us here at the Dorsett Gold Coast! We are so glad that we continue to be able to welcome you back for wonderful experiences, and hope to look after you for many more amazing stays in the future.Until next time, please stay vibrant!Warmest Regards,Zac and the Dorsett Gold Coast Team

10/10 (非常に良い)

Craig

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Zac Grahamからの返信 (投稿日 : 2024 年 4 月 30 日)
Good Morning Craig,Thank you so much for your fantastic review! We are so happy to know that you loved your recent stay with us here at the Dorsett Gold Coast, and hope to be able to welcome you back again soon.Until next time, stay safe and take care!Warmest Regards,Zac and the Dorsett Gold Coast Team

10/10 (非常に良い)

Terri

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Zac Grahamからの返信 (投稿日 : 2024 年 4 月 30 日)
Good Morning Terri,Thank you so much for your fantastic review! We are so happy to know that you enjoyed your recent stay with us, and hope to see you again many times in the future.Until then, stay vibrant!Warmest Regards,Zac and the Dorsett Gold Coast Team

10/10 (非常に良い)

Travis

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wow. We were blown away. We obviously under paid for this hotel. Win!
2024 年 4 月に 1 泊滞在
Hannah Kennishからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Travis,Thank you for your wonderful review! We're delighted to hear that you were impressed with your stay at our hotel. Your satisfaction is our priority, and we're glad to have exceeded your expectations. Should your travels bring you back to the area, we look forward to welcoming you again for another exceptional experience.Warm regards,Hannah KennishOperations Manager

10/10 (非常に良い)

Ethan

グループ旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Parking is expensive. The windows were not clean prior to our arrival. Otherwise, we had a very pleasant stay.
2024 年 4 月に 3 泊滞在
Hannah Kennishからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Ethan,Thank you for sharing your feedback with us. We're pleased to hear that you had a very pleasant stay overall. Regarding parking expenses, we've found that our rates are comparable and competitive with those offered in the local area.We apologize for any inconvenience caused by the cleanliness of the windows upon your arrival and assure you that we'll address this with our housekeeping team.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Best regards,Hannah KennishOperations Manager

10/10 (非常に良い)

Garth

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Dorsett is vibrant, fresh and clean being only two years old. It forms part of a redevelopment of the very established former Conrad Jupiter's hotel casino. Now The Star Hotel Casino. I would say the new cluster of buildings works on a individual basis. But the the carpark is a mish mash and amalgamation of all the different offerings the overall site represents and it can be overwhelming and confusing to know where to park. It's a free for all. So I feel parking should be allocated to visitors for better control.
2024 年 4 月に 1 泊滞在
Hannah Kennishからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Garth,Thank you for sharing your experience with us. We're delighted to hear that you found The Dorsett to be vibrant, fresh, and clean. Your feedback regarding the parking situation is valuable. While we don't provide on-site parking, we do offer discounted parking at Star Grand. However, please note that the parking process is managed independently, and we appreciate your understanding in this matter.We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Hannah KennishOperations Manager

10/10 (非常に良い)

Mark

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Epic property, great location
2024 年 4 月に 1 泊滞在
Hannah Kennishからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Mark,Thank you for sharing your experience with us.We're thrilled to hear that you enjoyed your stay and found our property to be in a great location. Providing memorable experiences for our guests is our top priority, and we're glad we could meet your expectations.We look forward to welcoming you back for another visit in the future.Best regards,Hannah KennishOperations Manager

10/10 (非常に良い)

Matthew

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Convenient and clean , well priced !
2024 年 4 月に 1 泊滞在
Zac Grahamからの返信 (投稿日 : 2024 年 4 月 18 日)
Good Afternoon Matthew,Thank you so much for your amazing review! We are so thrilled that you enjoyed your experience with us, and that you found the Dorsett Gold Coast to be conveniently located, clean, and value for money!We hope to see you back in the near future, for another fantastic experience.Warmest Regards,Zac and the Dorsett Gold Coast Team

8/10 (良い)

Virginie、yandina creek

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel. Our room was beautiful and clean. Staff are very friendly and helpful. Little things like free water bottles and a teddy bear for our daughter on arrival made a huge positive impact on us.
2024 年 4 月に 4 泊滞在
Zac Grahamからの返信 (投稿日 : 2024 年 4 月 18 日)
Good Afternoon Virginie,Thank you so much for your great review! We are so happy to read that you enjoyed your stay with us, and that you had such memorable interactions with our friendly team members on arrival.We hope to see you and your family back for many more return visits. Until then, stay vibrant!Warmest Regards,Zac and the Dorsett Gold Coast Team

10/10 (非常に良い)

Kayle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Zac Grahamからの返信 (投稿日 : 2024 年 4 月 18 日)
Good Afternoon Kayle,Thank you for your fantastic review! We are so thrilled that you enjoyed your recent stay with us, and hope to see you back at the Dorsett Gold Coast again soon.Until then, stay vibrant!Warmest Regards,Zac and the Dorsett Gold Coast Team

10/10 (非常に良い)

Dean

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved this hotel. Pool, food, staff where all really good we will definitely be back. Stayed for 9 nights loved every bit of it
2024 年 4 月に 9 泊滞在
Zac Grahamからの返信 (投稿日 : 2024 年 4 月 12 日)
Good Morning Dean,Thank you so much for your fantastic review! We are so glad that you enjoyed your 9-night stay with us, and hope to be able to welcome you back for many more amazing experiences in the future.Until next time, please stay safe and take care!Warmest Regards,Zac and the Dorsett Gold Coast Team

10/10 (非常に良い)

John James、Northwich

2024 年 4 月に 7 泊滞在
Zac Grahamからの返信 (投稿日 : 2024 年 5 月 3 日)
Good Morning John James,Thank you so much for your perfect 5/5 review! We are so thrilled that you had such an amazing experience with us at the Dorsett Gold Coast, and hope to be able to welcome you back again soon for another amazing stay.Until next time, stay vibrant!Warmest Regards,Zac and the Dorsett Gold Coast Team

10/10 (非常に良い)

Crusaders

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were accommodating to our request, and the room was very nice.
2024 年 4 月に 1 泊滞在
Zac Grahamからの返信 (投稿日 : 2024 年 4 月 11 日)
Good Afternoon Crusaders,Thank you so much for your perfect 5/5 review! We are so thrilled that you had such a positive stay, and that you found our team to be super accommodating and friendly.We hope to see you back again soon, but until then, please stay safe and take care!Warmest Regards,Zac and the Dorsett Gold Coast Team

10/10 (非常に良い)

Albert

2024 年 4 月に 6 泊滞在
Zac Grahamからの返信 (投稿日 : 2024 年 4 月 30 日)
Good Morning Albert,Thank you so much for your perfect 5/5 review! We are so thrilled that you enjoyed your stay with us, and hope to see you again soon.Warmest Regards,Zac and the Dorsett Gold Coast Team

8/10 (良い)

Christopher

2024 年 4 月に 1 泊滞在
Zac Grahamからの返信 (投稿日 : 2024 年 4 月 30 日)
Good Morning Christopher,Thank you for your review! We are so glad that you enjoyed your recent experience with us, and hope to see you back again soon.Until next time, please stay safe and take care!Warmest Regards,Zac and the Dorsett Gold Coast Team

10/10 (非常に良い)

Nikki、Wodonga

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A great place to stay
2024 年 4 月に 1 泊滞在
Zac Grahamからの返信 (投稿日 : 2024 年 4 月 9 日)
Good Afternoon Nikki,Thank you so much for your perfect 5/5 review! We are so thrilled that you enjoyed your recent stay with us here at the Dorsett Gold Coast, and can't wait to welcome you back for many more amazing experiences in the future.Until then, please stay safe and take care!Warmest Regards,Zac and the Dorsett Gold Coast Team

10/10 (非常に良い)

Lilac

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel, great service, great breakfast Good value for money
2024 年 4 月に 1 泊滞在
Zac Grahamからの返信 (投稿日 : 2024 年 4 月 8 日)
Good Morning Lilac,Thank you so much for your fantastic review! We are so glad that you enjoyed our beautiful hotel, our amazing guest service, the breakfast at Harvest Buffet, and the overall value for money offered here at the Dorsett Gold Coast.We hope to see you back again soon. Until then, stay vibrant!Warmest Regards,Zac and the Dorsett Gold Coast Team

6/10 (普通)

Sam

気になった点 : 施設のコンディションと設備
Nice new hotel. Unfortunately not a real full service hotel as in shadow of the Star which isn't much either. Hard to fathom paying extra for a corner room and having NO chair or seat in the room at all. Mirror was also dirty which was disappointing.
Zac Grahamからの返信 (投稿日 : 2024 年 4 月 5 日)
Good Morning Sam,Thank you for your review of your recent stay with us here at the Dorsett Gold Coast! We do apologise that you did not enjoy our select-service business model, nor enjoyed the beautiful views afforded by our floor-to-ceiling windows in our amazing Balcony and Panoramic room categories.We do apologise for the cleanliness issue that you have raised, and have shared this with our Housekeeping Manager for review.We do sincerely hope that we have the opportunity to welcome you back in the future, for an elevated experience. Until then, please stay safe and take care.Warmest Regards,Zac and the Dorsett Gold Coast Team

10/10 (非常に良い)

veronica

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel, attention to detail and a comfortable feeling 5 star feeling all the way
2024 年 4 月に 2 泊滞在
Zac Grahamからの返信 (投稿日 : 2024 年 4 月 5 日)
Good Afternoon Veronica,Thank you very much for your amazing 5/5 review! We are so thrilled that you enjoyed your recent stay with us, and hope to see you back in the future for many more amazing experiences.Warmest Regards,Zac and the Dorsett Gold Coast Team

10/10 (非常に良い)

MOHAMAD JAMAL

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Always a pleasure to stay at the Dorsett Hotel Gold Coast. Great staff and accommodation I highly recommend the Dorsett.
2024 年 4 月に 1 泊滞在
Zac Grahamからの返信 (投稿日 : 2024 年 4 月 5 日)
Good Afternoon Mohamad,Thank you very much for your perfect review! We are so glad that you had such a pleasurable stay with us, and sincerely appreciate your advocacy of the Dorsett Gold Coast.We look forward to welcoming you back for many more amazing stays in the future.Warmest Regards,Zac and the Dorsett Gold Coast Team

10/10 (非常に良い)

Antoni

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location, nice pool - relaxing
2024 年 3 月に 3 泊滞在
Zac Grahamからの返信 (投稿日 : 2024 年 4 月 3 日)
Good Afternoon Antoni,Thank you so much for your amazing review! We are so glad that you enjoyed your recent stay with us, particularly our fantastic location on Broadbeach Island, and the beautiful Isoletto Pool Club on Level #6.We hope to see you back, enjoying this beautiful space once again, sometime soon. Until then, stay vibrant!Warmest Regards,Zac and the Dorsett Gold Coast Team

10/10 (非常に良い)

Luke

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely stay
2024 年 1 月に 2 泊滞在
Zac Grahamからの返信 (投稿日 : 2024 年 4 月 1 日)
Good Afternoon Luke,Thank you very much for your fantastic review! We are so glad that you enjoyed a lovely stay with us, and hope to see you back again soon.Warmest Regards,Zac and the Dorsett Gold Coast Team

10/10 (非常に良い)

Cameron

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great place to stay
2024 年 3 月に 3 泊滞在
Zac Grahamからの返信 (投稿日 : 2024 年 4 月 1 日)
Good Morning Cameron,Thank you so much for your great review of your recent stay with us! We are so glad that you enjoyed, and hope to see you back again soon.Warmest Regards,Zac and the Dorsett Gold Coast Team

10/10 (非常に良い)

Aimee、West End

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Faultless, everything is considered from the chocolate and water bottles on arrival to the automatic sensors in the room. Will definitely be back.
2024 年 3 月に 1 泊滞在
Zac Grahamからの返信 (投稿日 : 2024 年 4 月 1 日)
Good Morning Aimee,Thank you very much for your amazing review! We are so glad that you enjoyed your recent stay with us, and appreciated the little touches including the chocolates on arrival, and the automatic sensors in our hotel rooms.We can't wait to welcome you back for another seamless stay in the future. Until then, stay vibrant!Warmest Regards,Zac and the Dorsett Gold Coast Team

8/10 (良い)

Helmut

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The only thing I felt was missing was a Chair in the room. Otherwise we had an enjoyable stay
2024 年 3 月に 3 泊滞在
Hannah Kennishからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Helmut,Thank you for taking the time to leave a review.We're delighted to hear that you had an enjoyable stay with us. Your feedback regarding the chair in the room is noted, and we'll certainly consider it as we continue to enhance our guests' experience.We look forward to welcoming you back for another enjoyable stay in the future.Best regards,Hannah KennishOperations ManagerDorsett Gold Coast

8/10 (良い)

Sally

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
The hotel is 5 star but the breakfast is cafeteria style, which is fine but it’s doesn’t match the 5 star hotel. The Uber drivers struggle to find the hotel due to the construction.
2024 年 3 月に 3 泊滞在
Hannah Kennishからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Sally,Thank you for sharing your feedback.We're glad to hear that you found our hotel to be up to a 5-star standard. Regarding your observations about breakfast style and accessibility, we appreciate your insights. We also offer an elevated dining experience in our Executive Lounge at an additional cost, which provides a more refined setting for guests seeking a premium breakfast option.We hope to have the chance to welcome you back for another pleasant stay soon.Best regards,Hannah KennishOperations ManagerDorsett Gold Coast

4/10 (不満)

Sean

家族旅行
良かった点 : 清潔度
Found the whole experience very impersonal, no extras in the room, robe, mini bar, shame as just stayed in hotel indigo in Sydney and they had all the personal touches
2024 年 3 月に 2 泊滞在
Hannah Kennishからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Sean,Thank you for sharing your experience with us.We've noted your feedback regarding the amenities in your room. We'll take this into consideration as we continue to improve our services.If you have any further comments or if there's anything specific you'd like to discuss, please don't hesitate to contact us directly.We appreciate your input and hope to have the chance to welcome you back for a more enjoyable stay in the future.Best regards,Hannah KennishOperations ManagerDorsett Gold Coast

10/10 (非常に良い)

Michelle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Hannah Kennishからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Michelle,Thank you for sharing your feedback with us.We're thrilled to hear that you had a wonderful experience during your stay at Dorsett Gold Coast. Your satisfaction is our priority, and we're delighted that we were able to meet your expectations.We look forward to welcoming you back for another excellent stay in the future.Best regards,Hannah KennishOperations ManagerDorsett Gold Coast

10/10 (非常に良い)

Boon Wei

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Plenty of dining options around the hotel. Easy access to the beach and Pacific Fair. Staff were helpful and the hotel facilities is pretty new which add to the enjoyment of the trip. The pool layout, direction is top notch. We spend plenty of time in the pool.
2024 年 3 月に 2 泊滞在
Zac Grahamからの返信 (投稿日 : 2024 年 3 月 22 日)
Good Morning Boon Wei,Thank you so much for your amazing review of your recent stay with us here at the Dorsett Gold Coast! We are so glad that you enjoyed your stay with us, and that there were so many aspects that were highlights for you. You are absolutely right, our Isoletto Pool Club is definitely top notch!We look forward to welcoming you back in the future, but until then, please stay safe and take care!Warmest Regards,Zac and the Dorsett Gold Coast Team

10/10 (非常に良い)

Lisa

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We always love our stays at the Dorsett, lovely Hotel and so close to a lot of restaurants and clubs.
2024 年 3 月に 1 泊滞在
Zac Grahamからの返信 (投稿日 : 2024 年 3 月 15 日)
Good Afternoon Lisa,Thank you so much for your amazing 5/5 review! We are so glad that you enjoyed your stay with us, and that you enjoy our convenient location on Broadbeach Island - so close to everything!We hope to see you back again soon.Warmest Regards,Zac and the Dorsett Gold Coast Team

6/10 (普通)

Jake

良かった点 : 清潔度、スタッフとサービス
Pay extras. Stay at star.
2024 年 3 月に 1 泊滞在
Zac Grahamからの返信 (投稿日 : 2024 年 3 月 13 日)
Good Morning Jake,Thank you for your review. We do regret that you did not overly enjoy your stay with us, and do hope that we will have an opportunity to welcome you back in the future so that we may deliver on an elevated experience next time.Warmest Regards,Zac and the Dorsett Gold Coast

10/10 (非常に良い)

Stuart、MacKay Harbor

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
lovely position close to everything
2024 年 3 月に 3 泊滞在
Zac Grahamからの返信 (投稿日 : 2024 年 3 月 13 日)
Good Morning Stuart,Thank you very much for your perfect 5/5 review! We are so thankful for you sharing your experience, and loved that you enjoyed our super convenient location on Broadbeach Island.We do sincerely hope that we can welcome you back in the near future, but until then, please stay safe and take care!Warmest Regards,Zac and the Dorsett Gold Coast Team

10/10 (非常に良い)

Charmaine、Baulkham Hills

2024 年 2 月に 1 泊滞在
Hannahからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Charmaine,Thank you for your wonderful feedback.We're delighted to hear that you had a great experience during your recent stay with us. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations.If you have any further comments or need assistance in the future, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay.Warm regards,Hannah KennishOperations ManagerDorsett Gold Coast

10/10 (非常に良い)

Anto

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I LOVED EVERYTHING, it’s perfect Definitely coming back again!!!!
2024 年 2 月に 2 泊滞在
Zac Grahamからの返信 (投稿日 : 2024 年 2 月 29 日)
Good Afternoon Anto,Thank you so much for your perfect 5/5 review! We are so glad that you loved everything, and we cannot wait to welcome you back for many more future stays.Until then, stay vibrant!Warmest Regards,Zac and the Dorsett Gold Coast Team

8/10 (良い)

YANEZ

良かった点 : 清潔度
2024 年 2 月に 1 泊滞在
Zac Grahamからの返信 (投稿日 : 2024 年 2 月 29 日)
Good Afternoon Yanez,Thank you very much for your great review! We are so glad that you enjoyed your stay, and cannot wait to welcome you back in the future.Warmest Regards,Zac and the Dorsett Gold Coast Team

10/10 (非常に良い)

Lloyd

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property is nice and new, very convenient for all The Star Casino has to offer. Good value for money.
2024 年 2 月に 4 泊滞在
Zac Grahamからの返信 (投稿日 : 2024 年 2 月 29 日)
Good Afternoon Lloyd,Thank you very much for your amazing 5/5 review! We are so glad that you enjoyed your stay with us, and cannot wait to welcome you back again soon for another fantastic experience.Until then, stay vibrant!Warmest Regards,Zac and the Dorsett Gold Coast Team