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Reviews of Sirville Lake Elementaita Lodge

3 out of 5
Sirville Lake Elementaita Lodge
41 Lake Elementaita, Gilgil, Nakuru

Reviews

8.0

Very Good

Rating 10 - Excellent. 8 out of 24 reviews" "
Rating 8 - Good. 10 out of 24 reviews" "
Rating 6 - Okay. 3 out of 24 reviews" "
Rating 4 - Poor. 3 out of 24 reviews" "
Rating 2 - Terrible. 0 out of 24 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities
This is a lovely place for a quiet break right next to the beautiful Lake. The scenery and bird life is stunning. The staff are great too. We were very pleased with the service. Food is average, but there are various options. Some of the hotel is a little run down. However, the positives far outweigh the negatives and I can definitely recommend it if you don’t demand the very best.
Stayed 2 nights in Dec 2023

4/10 Poor

Dariusz

Traveled with family
Disliked: Cleanliness, property conditions & facilities
We have found this place bit strange. Staff have try to be nice but all looks bit fake. Dinning is really limited and we have been forced to order dinner 6 hours before dinner time. Dinning room is also special/ish/ no music but loud 30 years old telenovela has been played on TV. Night before our departure our dinner has been served but no one offers anything to drink, and waitresses just gone from restaurant so we have left after finished food. Bathrooms needs to refurbished , I have complained about falling towels dryer rail but they no bother to repair it during our stay. Definitely will not come back there Thank you anyway for your hospitality.
Stayed 3 nights in Sep 2023
Response from Edgar on Oct 15, 2023
Dear DariuszWe appreciate you taking the time to provide feedback about your recent visit to our establishment. We are genuinely sorry to hear about the aspects of your experience that left you feeling uncomfortable.Our staff strives to provide genuine hospitality, and we apologize if it seemed otherwise. Your feedback about the limited dining options, the early dinner ordering requirement, and the atmosphere in the dining room is noted. We value your input and will work on improving these aspects.Regarding the TV choice and the service during your last dinner, we apologize for any inconvenience. This is not reflective of our usual standards, and we're addressing this with our team.Your concerns about the bathroom have been noted, and we're committed to refurbishing and maintaining our facilities.We're disappointed to learn that you won't consider returning, but we appreciate your feedback, which helps us make necessary improvements. If you change your mind, we'd be grateful for another opportunity to serve you better in the future.Thank you for sharing your thoughts.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Average
The place is ok, but the rooms are not in a good condition. They need to do something on the rooms and also have a tv please
Stayed 2 nights in Apr 2022

4/10 Poor

Adriaan

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Beautiful setting but bad service and terrible food
Stayed 2 nights in Oct 2021
Response from sirville on Dec 22, 2021
Hello Adriaan...Sorry for the bad experience we will check on the concerned areas

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful space, amazing staff!!!
Stayed 3 nights in Aug 2021
Response from Regards, Collins. on Sep 1, 2021
Hi Philip; Thank you for the review Looking forward to hosting you again here at Sirville Lake Elementaita Lodge.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally on the side of the lake. Staff were very nice. Toilet issues in the first room but staff were nice enough to upgrade us.
Stayed 6 nights in Apr 2021
Response from collins on Apr 17, 2021
Karibu sana. Looking forward to hosting you again here at Sirville Lake Elementaita Lodge.

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place and staff, perfect spot to relax and unwind.
Stayed 5 nights in Jan 2021
Response from collins on Feb 11, 2021
Thank you very much Mr. Ferraro for the review; it was a pleasure hosting you here at Sirville Lake Elementaita and we look forward to hosting you again and again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place - bit noisy due to lots of children, but great for families! Otherwise nice local food, friendly staff and great views over the lake!
Stayed 1 night in Dec 2020
Response from Bosire on Jan 11, 2021
Dear David, Thank you for your review and we consider your observation keenly, Coincidently you happened to be here on a busy season when we had most guests on holiday but in most cases we are serene. Will locate you a quiet Cottage next time you visit. Once again thank you for choosing Sirville Lake Elementaita Lodge as your holiday destination , looking forward to host again.

8/10 Good

Martine, Nanyuki

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location and installations, and all is very very clean. It was too cool to swim but the pool is amazing. Dinner was just a little disappointing considering the pictures on the site (maybe because of reduced guests in these times), lamb ribs were basically bones with no meat, but all was well cooked. Bring your toiletries.
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the bar and pool was amazing and the location of the hotel breathtaking. The rooms were clean and the staff friendly. The only thing we did not like was the road down from the highway to the hotel.
Stayed 1 night in Oct 2019

8/10 Good

Sitna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Good place for family with small kids. We enjoyed our stay. Perhaps the variety of food available could be increased in consideration of different tastes but what was available was very good. the staff are excellent. check in and check out was a breeze. the rooms had good views and were warm and cozy. wifi was not great but it didnt matter because it allowed us to talk more!
Stayed 2 nights in Oct 2019
Response from Peter on Oct 11, 2019
Dear Sitna, We appreciate for your feedback,we are glad your stay.We are working to improve

8/10 Good

Jackie, Kampala, Uganda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was right by lake Elementaita & it had steam, sauna, gym, swimming pool, aerobics classes & quad bikes
Stayed 2 nights in Apr 2019
Response from P on Apr 25, 2019
Dear Jackie, We appreciate for choosing us for the Easter Holiday,we are glad we met your expectations.

8/10 Good

Ancuta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Peter on Aug 1, 2018
We appreciate your feedback

6/10 Okay

Dominic, Nairobi

Liked: Cleanliness, staff & service
Noise from a group of drunk ladies spoilt the peace for the night and the management seem to do nothing about it. Some minimal rules are necessary as the place is small and the huts are close to each other...
Stayed 2 nights in Jul 2018
Response from Peter on Jul 17, 2018
Dear Dominic, We appreciate your feedback,we apologize for the inconvenience during your stay.

10/10 Excellent

Helen, Sevenoaka UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views of Lake Elementaita
Our stay here was so peaceful and enjoyable taking walks along the lake in the morning was so enjoyable. The staff were polite and helpful. breakfast was so tranquil eating outside on the patio whilst watching so many bird species arrive on the lake. It was busy at the weekends but through the week it was quiet. The food was delightful although the wait was quite long. We will be back and look forward to the warm welcome we received when we arrived. Thank you
Stayed 7 nights in Feb 2018
Response from n on Apr 25, 2018
It was our pleasure to host you. will review our kitchen modality to ensure food is prepared and delivered as fast as possible. thanks for pointing out this issue. hoping to see you once again. warm regards n

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lakeside hotel with nice views
Offers good value for money with a very good location right next lake elementaita. Although basic, rooms are very spacious and bedding comfortable. Ideal location for a getaway. Some aspects for improvement: management of the grounds and landscaping, phone are not availble in the rooms
Stayed 2 nights in Feb 2018

4/10 Poor

Gerrit

Disliked: Cleanliness, amenities, property conditions & facilities
it was once a beautiful location but is now in urgent need of renovation and freshening up, rooms bathrooms, everything on the site is very nice but in reality a big disappointment, kitchen limited to meals and the food was always cold, a real shame, the photos the site and the reality are unfortunately very disappointing , never again , i don't recommend this to anyone, sorry
Stayed 17 nights in Jan 2024

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnels attentionnés, chaleureux et disponibles pour répondre aux questions. Cet endroit se situe à mi-chemin entre le lac Nakuru et Naivasha, donc excellent emplacement pour visiter ces 2 endroits. A environ 2h30 de Nairobi. Tout le personnel de l’hôtel va nous manquer, car leur gentillesse est mémorable. Bravo!
Stayed 6 nights in Oct 2023
Response from Edgar on Oct 23, 2023
Thankyou for the positive review

8/10 Good

Annie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
De tent was comfortabel . We moesten wel dinneren in de tuin fastfood en was niet zo schitterend zelfs niet aan te raden . Vettig en onverzorgd . Waarschijnlijk te weinig gasten om boven in het eigenlijke restaurant ( keuken) te koken . Wel veel flamingo’s
Stayed 2 nights in Mar 2023

8/10 Good

Expedia

Traveled with family
Liked: Cleanliness, staff & service
I would try a different hotel next time
We stayed in the tent, however I think it was not comfortable with so many zippers, and there is no key. The beds and the bathroom were fine, but it was cold at night. The hotel is ok, although there was loud music until almost midnight and noisy people walking around at late night, which probably is not good for either people or animals, as the hotel is close to the lake, which is a bird sanctuary. Also, at breakfast we were assigned to a table, which we didn´t like, because we would have preferred to choose a different table.
Stayed 2 nights in Jan 2023

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Great location, poorly managed
It's a nery nice place, nicely situated at the lakeside. Pool is good as are the rooms. But the place is very poorly managed. The food is mediocre, it takes very long to be served and the staff is adequately trained for their job. They are nice, but they take no interest to provide service. Lots of dishes on the menu are not available. Breakfast is the same every day. If they would put a professional manager in charge it could be a perfect place for a nice weekend.
Stayed 4 nights in Oct 2020

6/10 Okay

Mads

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Personalet var for de flestes vedkommende meget langsomme. Stedets beliggenhed er fantastisk men der mangler virkelig en manager der kan få smilet på læberne af de ansatte.
Stayed 2 nights in Dec 2019

8/10 Good

Paul, Netherlands

Liked: Cleanliness, staff & service, room comfort
Beautiful location
Nice place to be. Beautiful lake view with many flamingos. Very friendly staff. Nice rooms with balcony. A place I like to go back.
Stayed 5 nights in Jul 2018
Response from Peter on Aug 1, 2018
Dear Paul, We appreciate for your feedback,we look forward to hosting you again.