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Reviews of Mercure Geneva Airport

4 out of 5
Mercure Geneva Airport
Rue de la Bergère 3, Meyrin

Reviews

9.2

Wonderful

Rating 10 - Excellent. 54 out of 78 reviews" "
Rating 8 - Good. 18 out of 78 reviews" "
Rating 6 - Okay. 4 out of 78 reviews" "
Rating 4 - Poor. 1 out of 78 reviews" "
Rating 2 - Terrible. 1 out of 78 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marilia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Got upgrade
Stayed 2 nights in May 2024
Response from Margaux Goumon, Front Office Manager on May 28, 2024
Dear Marilia,Thank you very much for your feedback!We are looking to welcoming you back soon,Kind regards

10/10 Excellent

Priscilla, Jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Margaux Goumon, Front Office Manager on May 28, 2024
Dear Priscilla,Thank you very much for your feedback!We are looking to welcoming you back soon,Kind regards

10/10 Excellent

Biao

Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in May 2024
Response from Margaux Goumon, Front Office Manager on May 28, 2024
Dear Biao,Thank you very much for your feedback!We are looking to welcoming you back soon,Kind regards

6/10 Okay

Lay Hong

Traveled with family
Liked: Cleanliness, property conditions & facilities
No refrigerator.
Stayed 2 nights in May 2024
Response from Margaux Goumon, Front Office Manager on May 28, 2024
Dear Lay HongThank you for your feedback!We are looking to welcoming you back soon,Kind regards

8/10 Good

Adam, Columbia

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Margaux Goumon, Front Office Manager on May 28, 2024
Dear Adam,Thank you very much for your feedback!We are looking to welcoming you back soon,Kind regards

10/10 Excellent

Su

Liked: Cleanliness, staff & service, property conditions & facilities
Great locatio . Right next to the train station. 8 minutes to city center. Nice staff and nice rooms. Could use better air conditioning.
Stayed 2 nights in Apr 2024
Response from Margaux Goumon, Front Office Manager on Apr 25, 2024
Dear Su,Thank you for the great review of our hotel !We are looking forward to welcoming you back soon.Kind regards

10/10 Excellent

Claude, Laval

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transport to Geneva by train easy and fast directly behind the hotel
Stayed 2 nights in Mar 2024
Response from Margaux Goumon, Front Office Manager on Apr 11, 2024
Dear Claude,Thank you for the great review of our hotel !We are glad you enjoyed your stay and hope to welcome you back soon !Kind regards

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ultra modern and beautiful
Stayed 1 night in Feb 2024
Response from Margaux Goumon, Front Office Manager on Mar 8, 2024
Dear John,Thank you very much for your feedback.We are glad you enjoyed your stay!

10/10 Excellent

Robert, Pembroke Pines

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient if you are staying a night or two close to the airport. The staff was very helpful and went out of their way to assist us when we had a travel issue. There was limited but very good (and pricey) food options during the winter but they were incredibly accommodating. Breakfast was very good. Only downside was that there was no mini-fridge in the room which I thought was odd. Regardless, I would highly recommend this hotel for any travelers needing a hotel conveniently located next to the airport.
Stayed 1 night in Dec 2023
Response from Margaux Goumon, Front Office Manager on Jan 17, 2024
Dear Robert,Thank you very much for the great review of our hotel !We hope to welcome you back soon.Kind regards

2/10 Terrible

Minerva

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Unreliable service, inefficient, terrible
Terrible service. I booked the shuttle service twice- in October upon booking and a few hours before arrival. Both were confirmed, they even got my mobile number. It was the hotel that emailed us that we were booked for the 11:15 pm shuttle service only to wait in the cold on a snowy winter night for more than 30 minutes and find out they did not send their driver to fetch us. When we called the hotel, we expected them to rectify their mistake and send the driver to fetch us but no, we just had to fend for ourselves. I could never comprehend the incompetence and inefficiency of the people in charge of this. Why would you schedule to pick up a client at an agreed date and time when you don’t intend to carry it out? It was scheduled since October or 3 months ahead, followed up on check in day. What was equally alarming was the way the managers handled the problem. They did not even bother to know what went wrong the following morning regarding this incident because they still did not know what happened and just attributed it to human error. A human error it is, but whose? How? No wonder there seems to be no other guests in the hotel if this is the kind of service they provide. They are unreliable. I will never stay here again and I will tell my friends to stay away, not wanting them to experience the unjust vexation and stress of waiting for an agreed upon booking they did not honor, a service they should have provided. They took away some time and joy from my vacation.
Stayed 2 nights in Jan 2024
Response from Margaux Goumon, Front Office Manager on Jan 13, 2024
Dear Minerva,Thank you for taking the time to share your feedback.Indeed, we made a mistake, that’s a fact. You had booked the shuttle, which never came to pick you up at the airport.But it seems to me that my assistant Jennifer spent 15 minutes sitting with you in the lobby explaining it to you and apologizing on behalf of the hotel. She also offered to refund you the amount paid for the taxi you had to take, which you refused.In addition, you wanted to come back to reception the same evening to discuss with the person in charge the day before so she could explain to you what had happened when you arrived and so she could also apologize to you, which you didn't do.I understand your disappointement but be sure that we have done our best to rectify this error and ensure you had a pleasant stay.Kind regards

8/10 Good

Robert, Pembroke Pines

Stayed 1 night in Jan 2024
Response from Margaux Goumon, Front Office Manager on Jan 11, 2024
Dear Robert,Thank you for the great review of our hotel, we are glad you enjoyed your stay !Kind regards

10/10 Excellent

Enoc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was ideal to the public transportation right behind it and direct to Cornavin Central Geneva station. Very clean, very nice, very modern everything from the lobby to the room. Staff is very helpful and knowledgeable. Food, especially breakfast was DELICIOUS. Take advantage of their delicious food especially if you’re flying out of GVA that morning
Stayed 1 night in Dec 2023
Response from Margaux Goumon, Front Office Manager on Dec 27, 2023
Dear Enoc,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Eduardo III

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Margaux Goumon, Front Office Manager on Jan 4, 2024
Dear Eduardo,Thank you so much for the great review of our hotel, our guest's satisfaction is our best reward !We hope to welcome you back soon,Kind regards

10/10 Excellent

Chr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Experience at Mercure Hotel Geneva
My experience at Mercure Hotel was awesome. I was in Geneva for a conference and stayed for 5 days. Strongly recommend this hotel
Stayed 5 nights in Dec 2023
Response from Margaux Goumon, Front Office Manager on Jan 4, 2024
Dear Chr,Thank you so much for the great review of our hotel, our guest's satisfaction is our best reward !We hope to welcome you back soon,Kind regards

6/10 Okay

Lukas

Liked: Cleanliness, staff & service
Reasonable Hotel
Good clean hotel with good access to public transport. Servicing the room was not great - had to ask for towels , cleaning of room not great , run out of shampoo and soap.
Stayed 6 nights in Oct 2023
Response from Margaux Goumon, Front Office Manager on Nov 11, 2023
Dear Lukas,Thank you for taking the time to share your feedback. Thank you for taking the time to tell us about your experience at the Mercure Geneva Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good
I had a fancy and relax night at this hotel. Used the hotel shuttle and it was great. Couldn't eat at the restaurant because it was Sunday, so it was close, but they had a limited menu in the bar area. In the back of the hotel they have a train station.
Stayed 1 night in Oct 2023
Response from Margaux Goumon, Front Office Manager on Nov 11, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Susana T

Excellent Hotel, super breakfast,excellent service. I will definitely come back!
Stayed 4 nights in Oct 2023
Response from Margaux Goumon, Front Office Manager on Oct 8, 2023
Dear Susana,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Gina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldnt have been happier with our stay here! We just stayed one night before our long hall back to the USA. Our room was clean and comfortable. It was extrememly quiet and the room darkening shades made it pitch black in our room. Slept so good, we woke up late! Great stay and inexpensive. There isn't anywhere to eat around the hotel, and the hotel restaurant was pricey, but it was delicious and totally worth it. You pay $25/night to park, but its convenient to get luggage from garage to your room. Breakfast was included in our stay, and they had a HUGE spread of food. They took a deposit, so, we are waiting on that back. I highly recommend this hotel before or after flights. Its 8min from the Hertz car rental place and airport, so it was perfect for us!
Stayed 1 night in Sep 2023
Response from Margaux Goumon, Front Office Manager on Oct 8, 2023
Dear Susana,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Gale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is a beautiful hotel, very modern and spacious - the convenience of transportation by train to central Geneva was most impressive - 2 minute walk to train- 10 minute train ride! The only inconvenience was no refrigerator in the room, otherwise I recommend, highly.
Stayed 2 nights in Sep 2023
Response from Margaux Goumon, Front Office Manager on Sep 15, 2023
Dear Gale,Thank you very much for the great review of our hotel!We're looking forward to welcoming back soon.Kind regards

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, staff & service
Visiting relatives less than half a kilometre away. Not cheap, but Geneva isn't. Great hotel, no dining available on a Sunday evening but found a great place approximately 10mins walk away, so not a big problem. Staff are all very helpful. Hotel is clean. Free transfer between airport and hotel. Not very close to the city centre, but the reception will give you a QR code which gets you free rail transport and the city then becomes much easier. We will book again next time we visit.
Stayed 2 nights in Sep 2023
Response from Margaux Goumon on Sep 12, 2023
Dear Martin,Thank you very much for the great review of our hotel!We are glad you enjoyed your stay and we hope to welcome you back soon !Kind regards

8/10 Good

edward f

Stayed 1 night in Sep 2023

10/10 Excellent

Dr. William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Margaux Goumon on Aug 30, 2023
Dear William,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Marwan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient and free shuttle to the airport.
Stayed 1 night in Aug 2023
Response from Margaux Goumon, Front Office Manager on Oct 8, 2023
Dear Susana,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Arif

Stayed 2 nights in Aug 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Margaux Goumon, Front Office Manager on Jul 20, 2023
Dear Ronald,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

elaa

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed and clean room, I slept like a baby
Stayed 1 night in Jun 2023

10/10 Excellent

Easwaran

Liked: Cleanliness, property conditions & facilities
Hope the staff was a little nicer.
Stayed 2 nights in Jun 2023
Response from Margaux Goumon, Front Office Manager on Jul 20, 2023
Dear Easwaran,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Shaidy

Liked: Cleanliness, property conditions & facilities
Nice hotel. Conveniently placed at walking distance from zimeysa train station line. They don’t have transportation/shuttle services to the airport on Saturday which was misleading advertisement so beware before booking. We got to the hotel at noon to leave our bags and got back after 5 pm that’s when they barely told us they had free bus transportation vouchers around the city. Overall not the best service. I would probably not stay here again.
Stayed 1 night in May 2023
Response from Margaux Goumon, Front Office Manager on May 30, 2023
Dear Shaidi,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regards

8/10 Good

Kathleen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
far from city center Train takes about 10 or 15 minutes there not much around hotel but a convenience store Would be nice if the gym was included but it was extra Would be nice if they had some other blanket options The featherbed was pretty heavy! Hard to get comfortable. Staff were very helpful. would have been nice to have been given a detailed info sheet on the train number and instructions how to take the train. Clean hotel though! and new which made it nice
Stayed 2 nights in May 2023
Response from Margaux Goumon, Front Office Manager on Jul 20, 2023
Dear Kathleen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Noreen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The area itself is quiet, easy access to the centre because the train station is just behind the hotel. Everything in our room was clean and they serve a variety of breakfast meals as well. Overall, we are satisfied with our experience in Mercure Hotel Geneva, and would gladly recommend it to my family and friends.
Stayed 2 nights in May 2023
Response from Margaux Goumon, Front Office Manager on May 9, 2023
Dear Noreen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Anne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I found the lobby and floor layout and decor relaxing. It was open and uncluttered. Very refreshing.
Stayed 5 nights in May 2023
Response from Margaux Goumon, Front Office Manager on May 9, 2023
Dear Anne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Rosel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star stay!
Lovely hotel. Very clean and aesthetically well done. Perfect location. Highly recommended. Five star stay. Staff very helpful abd friendly
Stayed 2 nights in Mar 2023
Response from Margaux Goumon, Front Office Manager on Apr 27, 2023
Dear Rosel,We very much appreciate your comments regarding your stay at the Mercure Geneva Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team, I am sure that this feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services. Kind regards

10/10 Excellent

Aurelie

Stayed 1 night in Jan 2023

10/10 Excellent

Karina Ruffo

Stayed 1 night in Jan 2023

10/10 Excellent

Myriam, Woodmere

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Margaux Goumon, Front Office Manager on Nov 11, 2023
Dear Myriam,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Regina

Stayed 1 night in Nov 2022

10/10 Excellent

Alissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and perfect location for catching the train to Geneva main station
Stayed 1 night in Oct 2022
Response from MPh on Oct 11, 2022
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Geneva Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Matthias PhilippsGeneral Manager

10/10 Excellent

Abilio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful layout, staff and service. Five stars venue!
Stayed 2 nights in Sep 2022
Response from MPH on Oct 11, 2022
Dear Guest,,We very much appreciate your comments regarding your stay at the Mercure Geneva Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Matthias PhilippsGeneral Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel fairly close to Geneva Airport.
Recently opened hotel ? May 2022, on a fairly quiet street about 10 minutes by taxi from Geneva Airport. Excellent Reception Staff who went out of their way to help following our flight cancellation. The room was pristine and bed extremely comfortable. Little external noise due to good sound proofing which made for a good night's sleep. The restaurant was good with a reasonable, if somewhat expensive, breakfast buffet and lunch and supper menus. The only important oversight was the total lack of a usb socket anywhere in the room or hotel and no adaptor available via Reception. The Staff were fully aware of this so must have had multiple requests/complaints.
Stayed 1 night in Sep 2022
Response from MPH on Oct 11, 2022
Dear Guest,,We very much appreciate your comments regarding your stay at the Mercure Geneva Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Matthias PhilippsGeneral Manager

10/10 Excellent

idan

Stayed 1 night in Sep 2022
Response from MPH on Oct 11, 2022
Dear Guest,,We very much appreciate your comments regarding your stay at the Mercure Geneva Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Matthias PhilippsGeneral Manager

8/10 Good

Robert

Stayed 1 night in Sep 2022

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very clean and elegant. Staff are very friendly and kind. I will definitely come back😄. The hotel has the best view
Stayed 1 night in Aug 2022
Response from Margaux Goumon on Sep 5, 2022
Dear Nathalie,We very much appreciate your comments regarding your stay at the Mercure Geneva Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Margaux Goumon, Front Office Manager

8/10 Good

Biser Vurov

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and clean hotel close to Airport
Good hotel close to Airport. New one.
Stayed 1 night in Jun 2022
Response from Matthias Philipps on Jun 23, 2022
Dear Biser Vurov, We very much appreciate your comments regarding your stay at the Mercure Geneva Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matthias Philipps General Manager

10/10 Excellent

fabrice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bon accueil, personnel compétent et réponds aux attentes.
Stayed 2 nights in May 2024
Response from Margaux Goumon, Front Office Manager on May 28, 2024
Dear Marilia,Thank you very much for your feedback!We are looking to welcoming you back soon,Kind regards

10/10 Excellent

Alicia, Lausanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chambre spacieuse; endroit très calme. Parking sur place ä bas prix.
Stayed 1 night in Feb 2024
Response from Margaux Goumon, Front Office Manager on Mar 8, 2024
Chère Alicia,Nous vous remercions pour votre retour suite à votre séjour au Mercure Geneva Airport, nous sommes ravis que vous ayez apprécié votre séjour !

10/10 Excellent

Yannick

Stayed 2 nights in Feb 2024
Response from Margaux Goumon, Front Office Manager on Mar 8, 2024
Cher Yannick,Nous vous remercions pour votre retour suite à votre séjour au Mercure Geneva Airport.Nous sommes ravis que vous ayez apprécié votre séjour parmi nous !

8/10 Good

Francisco

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Bien
El hotel muy moderno y muy bien, pero los servicios como gimnasio hay que pagarlos a parte. No hay minibar en la habitación.
Stayed 7 nights in Jan 2024
Response from Margaux Goumon, Front Office Manager on Feb 10, 2024
Dear Francisco,Thank you for taking the time to share your feedback.The gym does not belong to our hotel, therefore we cannot include it in our rates. However, we have negociated a special rate for our guests at 15 CHF per day.All of our suites are equipped with a minibar, do not hesitate to book one for your next stay.Kind regards

8/10 Good

Joao Otavio

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Margaux Goumon, Front Office Manager on Feb 10, 2024
Dear Joao Otavio,Thank you for taking the time to share your feedback.We are glad you enjoyed your stay at our hotel and we are looking forward to welcoming you next time.Kind regards

4/10 Poor

Aurélie

Stayed 1 night in Nov 2023
Response from Margaux Goumon, Front Office Manager on Nov 22, 2023
Bonjour Aurélie,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses.Néanmoins, ils nous est difficile de mettre en place des axes d'amélioration sans commentaires de votre part.N'hésitez pas à revenir vers nous par mail.Bien cordialement