Interior
Check availability

Reviews of Belle Aire Motel

2 out of 5
Belle Aire Motel
405 Historic Nature Trail, Gatlinburg, TN

Reviews

7.0

Good

Rating 10 - Excellent. 258 out of 1003 reviews" "
Rating 8 - Good. 294 out of 1003 reviews" "
Rating 6 - Okay. 200 out of 1003 reviews" "
Rating 4 - Poor. 120 out of 1003 reviews" "
Rating 2 - Terrible. 131 out of 1003 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Niki on Apr 28, 2024
Thank you for your rating and review. We are so pleased to hear you enjoyed the location and we hope you will stay with us again on your next visit. Thank you!

8/10 Good

MICHAEL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I wished the carpet looked cleaner, but all in all the room was pretty decent. Good location.
Stayed 3 nights in Apr 2024
Response from niki on Apr 23, 2024
Thank you for your rating and review. We are so pleased to hear you enjoyed the location and we hope you will stay with us again on your next visit. Thank you!

6/10 Okay

Donna

Traveled with group
Disliked: Property conditions & facilities
It was a decent motel, the only complaint we would have is the outside of the motel is in poor condition including where the pool USED to be is just a big dirt pile !!
Stayed 3 nights in Apr 2024
Response from niki on Apr 23, 2024
Thank you for your rating and review. We are so pleased to hear you enjoyed the location and we hope you will stay with us again on your next visit. Thank you!

10/10 Excellent

Hannah

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time to stay at Belle Aire, and we plan to return next year. For the price, it’s a great value, especially with breakfast included.
Stayed 4 nights in Apr 2024
Response from Megan- Guest Service Manager on Apr 14, 2024
Hannah, thank you so much for the wonderful review and feedback! We are so pleased to hear that you had a good time and appreciate your loyalty!

4/10 Poor

Dawn

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
It was fine for a night stay but the bathroom was dirty so we wouldn’t even take a shower. TV didn’t work that night I guess because of clouds and storms. The outside had some kind of construction
Stayed 1 night in Mar 2024
Response from Niki on Apr 10, 2024
Thank you so much for your comments about your recent visit. We are so sorry you had a negative experience and apologize for the problems you experienced during your stay. We do appreciate your feedback and will use it to help improve our facilities and service.

10/10 Excellent

Brittany, Sandyville

Liked: Cleanliness, staff & service, property conditions & facilities
We plan to stay again. This location was very close to everything and not bad @ all considering all aspects! We appreciate the hospitalities. Thank you again!!!
Stayed 3 nights in Mar 2024
Response from Megan- Guest Service Manager on Apr 8, 2024
Thank you so much for your review and rating of your stay, Brittany! We are so glad you enjoyed the location and your overall stay! We appreciate you having been our guest!

2/10 Terrible

Cassondra

Stayed 1 night in Mar 2024
Response from niki on Apr 23, 2024
Thank you for your rating and review. We are so pleased to hear you enjoyed the location and we hope you will stay with us again on your next visit. Thank you!

8/10 Good

Kevin

Traveled with partner
Liked: Cleanliness
Yea its old..but it is clean and the bed was ok. Good enough for what I paid with a jacuzzi in the room.
Stayed 1 night in Mar 2024
Response from Niki on Mar 30, 2024
Thank you for your rating and review! We are so pleased to hear you enjoyed the location and we hope you will stay with us again on your next visit. Thank you!

2/10 Terrible

Bobby

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was horrorfyingly terrible. The room was so very outdated and in desperate need of a deep clean. The carpet was old and stained, the refrigerator didn't work, the bathroom tiles were dirty, moldy and cracked. The vanity was corroding on the bottom, the whole room smelled of mold. The air conditioner barely worked. It looked like something out of an Alfred Hitchcock film. Even the ice machine (which was outside) looked like a scene from a horror film. It just didn't look like it has been properly cared for. Could barely even watch T.V. because the signal was so bad it kept lagging and freezing. And the breakfast was a joke, we went to the pancake house next door. Definitely won't be staying here again, worst hotel ever. The ONLY thing this place has going for it is the location, it's in a great spot for just walking the strip, we didn't have drive at all.
Stayed 2 nights in Mar 2024
Response from Megan-Guest Service Manager on Mar 25, 2024
Bobby, we regret to hear that you experienced these issues with your room. Please accept our sincerest apologies and know we will be using your comments to improve our service with. We hope you enjoyed your trip to the area otherwise!

6/10 Okay

Eileemarys

Traveled with group
Disliked: Cleanliness, property conditions & facilities
It didn’t have breakfast included, they only had yogurt, a muffin and coffee.
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 16, 2024
Thank you for the feedback on your stay and for having been our guest!

4/10 Poor

Vanessa, Horse Shoe

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Honestly, the odd numbered rooms had optimum parking. But the even numbered parking is HORRIBLE. No place to turn around, no way to drive through, and trash all over the side. The room itself wasnt terrible, but I did see mold in the jets of the jetted tub, and wasnt going to risk it. The lady who checked us in was super nice though! Being right next to Log Cabin Pancake House was a definite perk.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 16, 2024
Vanessa, we regret that you did not fully enjoy your stay due to the mentioned issues. We thank you for bringing them to our attention, though so we can address them. We hope you enjoyed your overall trip in the area!

6/10 Okay

Michael

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was cheap.
Stayed 1 night in Mar 2024
Response from Megan- Guest Service Manager on Mar 9, 2024
Thank you for your feedback and review, Michael! We appreciate you having been our guest.

10/10 Excellent

Tereasa

Traveled with family
Liked: Cleanliness, staff & service
It is an old place but for the price I paid I have zero complaints other than the tv had 4 channels. I would stay here again.
Stayed 1 night in Mar 2024
Response from Megan- Guest Service Manager on Mar 9, 2024
Teresa, thank you so much for your awesome review, Tereasa!

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was nice to be close to walk to places. Was quiet and comfortable.
Response from Megan- Guest Service Manager on Feb 27, 2024
Melinda, thank you so much for your great review and rating of your stay! We are so glad to hear that you had a good time and hope to see you as our guest again sometime!

2/10 Terrible

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities
The clerk was rude and completely unhelpful. The TV stopped working whenever it rained. I could hear people partying outside my door
Stayed 2 nights in Feb 2024
Response from Megan-Guest Service Manager on Feb 19, 2024
Jeffrey, we are sorry to hear that your experience was negative. Please know we will be using your feedback to improve with, thank you for bringing these things to our attention.

2/10 Terrible

Gerald, Powell

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Everything was falling apart in the room, The mini Refrigerator was full of water when we opened It, The smoke detector kept Chippering, Bathroom sink was missing the drain flange, The exhaust in the bathroom was falling out, The Pool was filled in with Gravel. It was so bad that we didn't even stay there the room was 109 I can only guess how bad the other rooms looked like
Stayed 1 night in Feb 2024
Response from Megan- Guest Service Manager on Feb 10, 2024
Gerald, we are sorry to hear that your experience was negative. Please know we will be using your feedback to improve with, thank you for bringing these things to our attention.

8/10 Good

Tammy

Liked: Cleanliness, staff & service
This was a great location and my room was nice, there was a little snafu at check-in with the floor but being vacuumed but the desk clerk fixed it right away and vacuumed it himself.
Stayed 4 nights in Oct 2023
Response from Megan- Guest Service Manager on Feb 6, 2024
Tammy, thank you for your feedback and review! We are so glad you enjoyed your stay and appreciate you having been our guest!

2/10 Terrible

laura

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bleh never again
The room was very rundown no toilet paper no tissues dirty and broken furniture and bathtub and toilet
Stayed 2 nights in Jan 2024
Response from Megan- Guest Service Manager on Feb 1, 2024
Laura, we are so sorry we failed to meet your expectations and your room was not properly stocked. We will be using your feedback to share with our cleaning team.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, mostly quiet place. Decor is a bit dated. Location is great. We were able to walk around town with ease.
Stayed 2 nights in Jan 2024
Response from Megan- Guest Service Manager on Feb 1, 2024
Thank you so much for your wonderful review and feedback of your stay! We are so glad you had a good time. We appreciate you having been our guest!

2/10 Terrible

Eddie, Hixson

Nothing
Stayed 1 night in Jan 2024
Response from Megan- Guest Service Manager on Feb 1, 2024
Eddie, we regret that your stay did not go as planned. We hope you will choose to give us another chance on a future visit.

2/10 Terrible

david

Stayed 2 nights in Jan 2024
Response from Megan- Guest Service Manager on Feb 1, 2024
David, we regret you did not fully enjoy your stay with us. Thank you for taking the time to rate your stay and for being our guest.

4/10 Poor

Tommy

Disliked: Cleanliness, property conditions & facilities
It is what we needed it to be
The icing on the cake is that the door code kept getting erased so we would get locked out of our room. After the ball drop we got back to the hotel and every single guest had gotten locked out of their room. Overall it was exactly what we needed at the time. We weren’t staying in the room the whole time so it didn’t have to be 5-star. It definitely needs some tlc but for an older motel, it wasn’t terrible.
Stayed 2 nights in Dec 2023
Response from Megan- Guest Service Manager on Jan 13, 2024
Thank you for your feedback, Tommy! We thank you for having been our guest and appreciate your business.

10/10 Excellent

Judy

Traveled with partner
Rooms are very small . Nothing like the pictures in their website . Very old and rundown , bed terribly uncomfortable . Left after one night , lost money on the other three nights booked and found another place to stay . Would not recommend this place at all !
Stayed 4 nights in Dec 2023
Response from Megan- Guest Service Manager on Jan 13, 2024
Judy, we are disappointed that you did not enjoy the room. Please know we will pass along your feedback to upper management. We hope you enjoyed your stay in the area otherwise.

6/10 Okay

Geneva

Traveled with group, Traveled with partner
Liked: Staff & service
Disliked: Amenities
Good location. The property is old . The microwave was dirty . Had to ask for toilet paper . The light just outside the bathroom didn’t work so dark in room. Very limited counter space . There was a roach bug in the bathroom.
Stayed 2 nights in Dec 2023
Response from Megan- Guest Service Manager on Jan 4, 2024
Geneva, please accept our sincerest apologies for the issues you experienced during your stay. Please know this is not our cleanliness standard and these items will be addressed. We hope you enjoyed your visit to the area otherwise!

4/10 Poor

YOUNGJOO

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Megan- Guest Service Manager on Jan 4, 2024
Thank you for taking the time to rate your recent stay with us. We appreciate you having been our guest!

4/10 Poor

Mary

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Cant say I liked much about it it coulda been cleaned better. We got locked out in the cold for over hour couldn't reach staff cause office closes. Wasn't just is but few ppl were stuck standing sitting trying stay warm. Finally some kid called someone n we finally got in. Wont be staying here ill pay the extra.
Stayed 2 nights in Dec 2023
Response from Megan- Guest Service Manager on Feb 1, 2024
Mary, we are so sorry to hear that you had a negative experience during your stay. Please accept our sincerest apologies for this.

2/10 Terrible

Roger

Traveled with family
Disliked: Property conditions & facilities
No office attendant on duty.
Security breach at hotel. Locked out of our room for over an hour. No front desk assistance. Every room in hotel was locked out. Had to call number left on office door. Major disaster. Felt very unsafe rest of stay.
Stayed 3 nights in Dec 2023
Response from Megan- Guest Service Manager on Jan 4, 2024
Roger, we are so sorry about this unfortunate mishap that occurred during your stay. Please know the issue lied within our locking system was a setting error related to the turn of the new year, not a breach. We hope you enjoyed your trip to the area otherwise.

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Services on Dec 31, 2023
Kevin, we are sorry that you did not fully enjoy your stay with us. We hope you enjoyed your visit in the area otherwise.

8/10 Good

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Megan-Guest Service Manager on Feb 9, 2024
Thank you for taking the time to rate your stay, Valerie! We are glad you enjoyed it and thank you for being our guest!

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quite
Stayed 1 night in Dec 2023
Response from Megan- Guest Service Manager on Dec 31, 2023
Thank you for the review and feedback, Michael! We are glad you enjoyed your stay!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Good cheap hotel
Stayed 1 night in Dec 2023
Response from Megan- Guest Service Manager on Dec 31, 2023
Thank you for your review, Mark! We appreciate you having been our guest!

6/10 Okay

Brian

Disliked: Amenities, property conditions & facilities
.
Response from Megan-Guest Service Manager on Feb 9, 2024
Brian, thank you for taking the time to rate your stay with us. We appreciate you having been our guest!

2/10 Terrible

Rick

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great motel last year. It appears they have done nothing to keep up the place. The electrical was shot in room 103 the GFI plug would not stay set and the plug by the bed was so loose I had to hold my wife's hairdryer plug in place while she used it. The light in the bathroom/shower area had to be switched on and off several times to get it to come on. The front door weather strip was so worn you could see daylight under and around the door. This would not have been so bad if the heat halfway worked. The towels and wash cloths looked dirty so we went to Wal-Mart and bought some. The TV does not get any locals stations if you like football some of it comes on CBS. I ended up watching the SEC championship game on my phone. Do yourself a favor and move along this one is a bad stay. Not so bad at the weekday price of $66 per night but then they jack it up to $188 for the weekend. Those are the cons the pros are the mini fridge worked great and it did have a bed...
Stayed 4 nights in Nov 2023
Response from Guest Services on Dec 6, 2023
Rick, we are disappointed you had a negative experience during your stay with us. Please know we will use your feedback to improve with in the best way we can and thank you for bringing these issues to our attention so we may address them.

2/10 Terrible

Verified traveler

Traveled with group, Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
This was the worst place I have ever been to. The pictures are not what you get! We walked into our and walked right back out and went to another place. For Gatlinburg to let them stay open is beyond me.
Stayed 2 nights in Nov 2023
Response from Guest Services on Dec 6, 2023
We regret that you did not feel comfortable to fulfil your stay with us. Your comments will be shared so we can improve in the best way we can.

2/10 Terrible

Keith

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing we liked was well...Nothing. It was in no way wirth the $200 a night we were charged. We arrived around 1 pm and inquired about early checkin. Yes room was ready but clerk want an additional $25 to check us in. For $200 you expect a large room not just barely bigger than the King Size Bed. The electronic door locks took us 5 attemps to get it to lock do we could leave the room. So 0 stars for security and safety. Then the topper was when a roach literally crawled upon my pillow. I would share a picture of him but i was so discussed that he was immediately killed and flushed without thinking. Bathroom was nasty. Not sure what the brown liquid was running down Bathroom door. The tub was not much bigger than a RV has. If it had not been 10 pm at night and we would have lost $200 we would have packed ip and went to another hotel. Do yourself a favor mark this one as a No Tell Hotel. Roach Invested Dump and keep searching. It is not worth $25 much less the $200 we paid. This is by far the worst place we have ever stayed in. Shame on the ownership and shame on Expedia for not vetting their listings better. I would hope ownership would be ashamed enough to offer a full refund. Sincerely The Oquinns of VA
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 6, 2023
Keith, we are so disappointed you had a negative experience during your stay with us. Please know we will use your feedback to improve with in the best way we can, thank you for bringing these issues to our attention.

6/10 Okay

Mark

Traveled with partner
Disliked: Property conditions & facilities
Rooms need serious attention and updates.
Stayed 1 night in Dec 2023
Response from Megan- Guest Service Manager on Dec 6, 2023
Mark, thank you for taking the time to rate and review your stay. We appreciate you having been our guest.

6/10 Okay

Sandra

Traveled with family
Liked: Staff & service
Price was way overrated for the motel. Commode seat was broken and it pinched you when you sat down. The bathroom lights were not working properly and the switchplate was broken. The bed was comfortable.
Stayed 1 night in Nov 2023
Response from Megan- Guest Service Manager on Dec 6, 2023
Sandra, thank you for your feedback and review! We apologize for the issues you experienced and thank you for bringing them to our attention so we may address them.

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I wouldn't recommend. Pictures don't really do it justice once you are there in person. Our room didn't looke anything like the rooms in the their pictures. Conditions were poor. It was obvious there wasn't any money being spent on renovations. The place and rooms were very dated. The bathroom still looked like 1974. Light above mirror did not work in bathroom. Mold on ceiling above shower. We had one very very small trashcan for the entire place. The heat/ac unit was probably 3 inches from the bed. Very expensive price for what we received in return. Juice machine in lobby was "out of order" for breakfast. I didn't like they charged me an early check in fee when arriving 2 hours early when no one was there.
Stayed 2 nights in Nov 2023
Response from Megan- Guest Service Manager on Dec 6, 2023
We are disappointed you had a negative experience during your stay with us. Please know we will use your feedback to improve with in the best way we can, thank you for bringing these issues to our attention.

4/10 Poor

Marcie

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Staff was very helpful, it needs updating so bad !
Stayed 2 nights in Nov 2023
Response from Guest Services on Feb 19, 2024
Marcie, Thank you for staying with us. We appreciate you having been our guest!

4/10 Poor

Jennifer

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
I think they need to do something with their housekeeping. Very Poor.
Stayed 1 night in Nov 2023
Response from Megan- Guest Service Manager on Dec 3, 2023
Jennifer, thank so for taking the time to leave feedback regarding your stay. We will use it to improve our services with. We appreciate you having been our guest.

2/10 Terrible

Christian

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Outrageously priced. My room had water damage in the bathroom, chipped sink, broken toilet seat, cracked electrical plates. "Continental breakfast" was in bulk cereal, and almost got gay shamed by the receptionist. Never again.
Stayed 1 night in Nov 2023
Response from Megan- Guest Service Manager on Dec 3, 2023
Christian, we regret that you had such a negative experience staying with us. We are thankful you brought these issues to our attention so that we may take care of them. Please know this is not our service standard and we will be addressing this promptly.

10/10 Excellent

Terry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and close to everything. And easy for handicap and all rooms 1st floor.
Stayed 2 nights in Nov 2023
Response from Megan- Guest Service Manager on Nov 28, 2023
Thank you so much for your great review, Terry! We appreciate you having been our guest!

2/10 Terrible

Robert

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Guest Services on Nov 28, 2023
Robert, we regret you had a negative experience and apologize for any issue you may have experienced during your stay.

2/10 Terrible

Brian

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel is extremely dirty and old. The bed was like sleeping on bricks, the bathroom has mold all over the shower walls and the drain was broken. Dirty used towels left under the sink. Mirrors on closet was broken and rusted bad. By far the worst place I have ever stayed at. Never would recommend it and ashamed that Expedia has it list. Have pictures upon request.
Stayed 4 nights in Nov 2023
Response from Guest Services on Nov 28, 2023
Brian, we regret you had a negative experience and apologize for the problems you experienced during your stay. We do appreciate your feedback and will use it to help improve our facilities and service.

10/10 Excellent

Yanet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and clean room
Stayed 1 night in Nov 2023
Response from Megan- Guest Service Manager on Nov 24, 2023
Thank you so much for your review, Yanet! We are so glad that you enjoyed your stay and thank you for having been our guest!

8/10 Good

Nancy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is right next to my favorite breakfast restaurant...Log Cabin!
Stayed 1 night in Nov 2023
Response from Megan- Guest Service Manager on Nov 24, 2023
Nancy, thank you for the great rating of your stay! We appreciate you having been our guest!

2/10 Terrible

Gabriela

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baaaaaaad!!
We had to leave early because it was so bad! Everything was dirty!! The bathroom was nasty and the beds were full of glitter!!! When we try lo leave and “check out “ there was no one at the front desk! It was closed? I never had such a bad experience.. I was trying to get my money back but no one has reply back to me..
Stayed 1 night in Nov 2023
Response from Guest Services on Dec 1, 2023
Hi Gabriela, we regret that you experienced an issue with your room. Unfortunately it is in our policy that we cannot offer a refund for an early checkout.

8/10 Good

Julie

Happy Stay!
We spent little time in our room as we were in a tourist area & spent most of the day walking around. But it was a quiet room, we slept well & the price was very reasonable. That was important to us as we were exhausted & needed a good night’s sleep. I would recommend staying at the Belle Aire.
Stayed 2 nights in Nov 2023
Response from Megan- Guest Service Manager on Nov 24, 2023
Julie, thank you so much for the great review! We are so glad that you enjoyed your stay with us!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another good stay
Really like staying here never disappointed.
Stayed 2 nights in Nov 2023
Response from Megan- Guest Service Manager on Nov 20, 2023
Thank you so much for rating your stay! We are so glad to have you as a loyal guest!

2/10 Terrible

charlsie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Megan- Guest Service Manager on Nov 24, 2023
Charlsie, we regret that you did not enjoy your stay with us. We hope you enjoyed your trip to the area, though.