2/10 Terrible
Nadia
Traveled with family
May 23, 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Confusion w my reservation from day one...people kept coming to my room as they were guven the room. At one point housekeeping packed all of mine and my daughters things. All our personal items from the bathroom and all our loose items on night stand, dresser etc. were thriwn into a garbage bag. My wet bathing suit and dresses I had hanging were thrown into my suit case. Once again I went to front desk and they said there was confusion...??? They called me once when I was away to confirm my room #(117) but they couldn't call me before they packed our things...Next complaint is AC...dont know what the ussue is but my room was humid..so humid to the point the door, the floor, the furniture was wet and all our cloths was damp. Wifi seldom ever worked. Everytime I complained no help was offered and no apologies. One young man was the nicest one I believe his name was Danny. He said he would talk to manager about problems and compensation. When I checked out no one knew anything and manager was not available. If this can be passed on I would appreciate it.
Nadia
Stayed 4 nights in May 2024