Dear Carolina S.,Thank you for staying with us and sharing your insight. We sincerely apologize for any inconvenience you may have encountered regarding our complimentary breakfast and the cleanliness of the guest room.We are truly disappointed that the amenities provided did not meet your expectations. Please know that we take great pride in offering clean and comfortable accommodations to all our guests. While we regret not having the opportunity to check the guest room and address the issues mentioned promptly during your visit, we are always grateful for any feedback. Additionally, in an effort to ensure you had an exceptional experience and to make things right for you, our team asked to relocate you to another guest room, but the offer was declined.It would be a pleasure to have the opportunity to welcome you back and provide you with an exceptional experience during your next visit to the area.Sincerely, John Mathews General Manager

Dear Elizabeth,Thank you for taking the time to share feedback based on your recent stay with us! While we're delighted to receive your 5-star rating, we're also saddened to learn that your experience did not meet your expectations entirely.Upon reviewing your reservation, we saw that the room type booked through Expedia was an ADA accessible guest room. We apologize for any inconvenience this may have caused, as we understand that this may not have been your preference. Our goal is to ensure that every guest feels comfortable, so please don't hesitate to communicate any special requests to our team in the future, and we'll do our best to accommodate your needs. Regarding the absence of essential items, such as hair caps, travel toothpaste, and Q-tips, please know that these are always available at our front desk.We genuinely appreciate your patronage and hope to have the opportunity to welcome you back for an exceptional stay should your travels bring you to the area again.Sincerely, John Mathews General Manager

Dear David, Thank you for taking the time to rate your recent stay! Although we wish you had an exceptional experience, we appreciate your feedback and hope to have the chance to welcome you back for a 5-star visit soon. Sincerely, John MathewsGeneral Manager