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Reviews of Homewood Suites by Hilton Trophy Club Southlake

3 out of 5
Homewood Suites by Hilton Trophy Club Southlake
2900 East Hwy 114, Trophy Club, Roanoke, TX

Reviews

9.6

Exceptional

Rating 10 - Excellent. 515 out of 642 reviews" "
Rating 8 - Good. 96 out of 642 reviews" "
Rating 6 - Okay. 16 out of 642 reviews" "
Rating 4 - Poor. 7 out of 642 reviews" "
Rating 2 - Terrible. 8 out of 642 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Tiffany

Liked: Cleanliness, staff & service, amenities
The cleaning staff are extremely loud so if you're planning on sleeping in I would recommend a different facility. If that doesn't bother you everything else was wonderful! The front desk staff were all phenomenal and very nice. If you're interested in knowing how the beds are, it is extremely firm.
Stayed 2 nights in May 2024

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
April at check in was amazing. So helpful and kind. She helped us resolve a little hiccup with our reservation. Top-notch employee. The property is also excellent. The lobby and rooms were outstanding.
Stayed 1 night in May 2024

10/10 Excellent

matt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to get to the motor speedway, or to Fort Worth (much closer to the speedway though). Clean, quiet, with friendly/helpful staff. The pool area was in great shape. Will stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Janice

Traveled with partner
Front desk was helpful and gave us complimentary waters which was fantastic after a long day of flying and canceled flight. Rooms were fantastic! Bed and pillows were comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Felecia

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it, wish I could’ve stayed longer
Stayed 1 night in Apr 2024
Response from Becki on Apr 16, 2024
Thank you for staying with us. We're so glad you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

Melissa

Stayed 3 nights in Feb 2024
Response from Becki on Apr 16, 2024
Thank you for staying with us. We're so glad you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

Eva

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very surprised how clean and nice the rooms were. And the breakfast was an actual breakfast very pleasant surprise. Planning on staying at this location again.
Stayed 1 night in Feb 2024
Response from Becki on Feb 28, 2024
Thank you for your feedback. We look forward to seeing you in the future.

10/10 Excellent

Angeles

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The place was beautiful and peaceful. I like the customer services
Stayed 2 nights in Feb 2024
Response from Becki on Feb 28, 2024
Thank you for your feedback and we look forward to seeing you again.

4/10 Poor

Jared

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Paper-thin Walls
The walls are paper-thin. The lady in the room next to me was coughing all night and she might as well been sitting right next to me. I couldn't sleep even with my white noise playing as loud as a hurricane. Everything else about the place was amazing.
Stayed 2 nights in Feb 2024
Response from Becki on Feb 28, 2024
Thank you for your feedback. I am sorry you were not happy with your stay. We look forward to seeing you again.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were really great. New and clean.
Stayed 1 night in Feb 2024
Response from Becki on Feb 28, 2024
Thank you for your feedback. We look forward to seeing you again.

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Becki on Feb 28, 2024
Thank you for your feedback. We look forward to seeing you again.

10/10 Excellent

Hal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Response from Becki on Feb 28, 2024
Thank you for your feedback. We look forward to seeing you again.

10/10 Excellent

Timberly

Stayed 3 nights in Feb 2024
Response from Becki on Apr 16, 2024
Thank you for staying with us. We're so glad you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Feb 2024
Response from Becki on Feb 28, 2024
Thank you for your feedback. We look forward to seeing you again.

4/10 Poor

Audrey

Stayed 1 night in Jan 2024
Response from Becki on Feb 28, 2024
Thank you for your feedback. We look forward to seeing you again.

10/10 Excellent

robert

Stayed 1 night in Jan 2024
Response from Becki on Feb 28, 2024
Thank you for your feedback. We look forward to seeing you again.

8/10 Good

Verified traveler

Average room. Didn’t care for the pillows. They were flatter than a pancake. Bathroom door was designed poorly to open and close. Should have used a barn or sliding door instead for the tight cramped bathroom. Bed was comfortable, drawers had clothes in them. Room smelled like maple syrup. So I’m not sure how much care was taken into consideration of the room. It looked clean other than that.
Stayed 2 nights in Dec 2023
Response from Becki on Feb 28, 2024
Thank you for sharing your feedback. I am sorry you were not happy with your stay. We will bring these to the appropriate department. We look forward to seeing you again.

10/10 Excellent

Jared

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, provided everything we needed. Good selection of food for breakfast.
Stayed 1 night in Dec 2023

10/10 Excellent

Rodney

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
April was great working on my room arrangements!
Stayed 2 nights in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Rose, Lancaster

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at this beautiful hotel. Convenient, free parking with easy highway access. Breakfast quality could be improved by switching up the menu and keeping hot breakfast hot. A microwave wasn’t available in breakfast area to reheat items.
Stayed 5 nights in Nov 2023

10/10 Excellent

Anita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Rooms were nice and clean. Breakfast was great. Very nice.
Stayed 3 nights in Nov 2023

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great
Stayed 1 night in Nov 2023

10/10 Excellent

Arik

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Branden

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property! The breakfast in the morning was amazing. Good spacious room. Very nice helpful staff
Response from Erin J on Nov 6, 2023
Thank you for your feedback! We look forward to weloming you home again soon!

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding customer service. Great breakfast. Room are amazing.
Stayed 3 nights in Oct 2023
Response from Erin J on Nov 6, 2023
Thank you so much for the amazing feedback! We look forward to seeing you again soon!

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Erin J on Nov 6, 2023
Thank you for your feedback. We look forward to seeing you soon!

2/10 Terrible

Emma

Stayed 1 night in Oct 2023

6/10 Okay

Delilah

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The bed was hard. Bathtub and Bathroom sink stoppers did not work properly. Had to prop open the stoppers
Stayed 4 nights in Oct 2023
Response from Becki on Oct 18, 2023
Thank you for taking the time to share your experience. I do apologize for the problems you had. We hope to see you again.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and very comfortable room
Stayed 1 night in Oct 2023
Response from Becki on Oct 18, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Sincerely,Rebecca LieningAssistant General Manager

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Becki on Oct 18, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Sincerely,Rebecca LieningAssistant General Manager

8/10 Good

Bill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet and has a full size fridge. Bed was a bit stiff but not horrible.
Stayed 1 night in Sep 2023
Response from Becki on Oct 18, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Sincerely,Rebecca LieningAssistant General Manager

8/10 Good

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds need to be replaced but we enjoyed the free breakfast. No maid service unless you request it.
Stayed 3 nights in Sep 2023
Response from Becki on Oct 18, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Sincerely,Rebecca LieningAssistant General Manager

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Haven’t had any problems with our stay at all.
Stayed 1 night in Sep 2023
Response from Erin J on Sep 21, 2023
Thank you for your review! We look forward to welcoming you home again soon!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Erin J on Sep 21, 2023
Thank you for your review! We look forward to welcoming you home again soon!

8/10 Good

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Erin J on Sep 21, 2023
Thank you for your feedback! We hope to welcome you home again soon

10/10 Excellent

Darol

Stayed 1 night in Sep 2023
Response from Becki on Oct 18, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Sincerely,Rebecca LieningAssistant General Manager

10/10 Excellent

Heather

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt safe traveling alone with my kids. Also, the lights in the pool at night were very neat!
Stayed 1 night in Aug 2023
Response from Erin J on Sep 21, 2023
Thank you for your review! We look forward to welcoming you home again soon!

10/10 Excellent

chris

Stayed 1 night in Aug 2023
Response from Erin J on Sep 21, 2023
Thank you for your review! We look forward to welcoming you home again soon!

10/10 Excellent

Denia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice location. The rooms were super clean. The pool was the highlight of my trip. My only complaint is that housekeeping knocked on our door at 8am even though we had the sign up. After a few knock she came in. Super inappropriate
Stayed 1 night in Aug 2023
Response from Erin J on Sep 21, 2023
Thank you so much for your feedback, we will address this with housekeeping. We hope to welcome you home again soon!

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel.
Stayed 9 nights in Aug 2023
Response from Erin J on Sep 21, 2023
Thank you for your review! We look forward to welcoming you home again soon

10/10 Excellent

Toni

Stayed 1 night in Aug 2023
Response from Erin J on Sep 21, 2023
Thank you for your review! We look forward to welcoming you home again soon!

10/10 Excellent

Matthew

Stayed 2 nights in Aug 2023
Response from Erin J on Sep 21, 2023
Thank you for your review! We look forward to welcoming you home again soon

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay close to Southlake
The hotel was perfect for us. It was so clean, you could eat off the floor (no we didn't :)). It was very quiet. The hot breakfast was a bonus considering how reasonable the price was.
Stayed 1 night in Aug 2023
Response from Erin J on Aug 21, 2023
Thank you so much for the great review! We look forward to welcoming you home again soon!

10/10 Excellent

Darryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected! Very clean, comfortable beds, good service, great breakfast, and my kids loved the pool! Definitely will be back!
Stayed 1 night in Aug 2023
Response from Erin J on Aug 14, 2023
Thanks for the review! Looking forward to welcoming you home again soon!

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay will definitely make this our place to stay in Dallas. Just wish the beds were a bit more comfortable that’s it!
Stayed 2 nights in Aug 2023
Response from Erin J on Aug 14, 2023
Thank you for the review! We look forward to welcoming you home again soon!

10/10 Excellent

suzanne

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great.
Stayed 1 night in Aug 2023
Response from Erin J on Aug 14, 2023
Thank you for the review! We look forward to welcoming you home again soon!

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Jul 2023
Response from Erin J on Aug 3, 2023
Thank you Micheal for the great review! We look forward to welcoming you home again soon!