4/10 Poor
Michele
Traveled with pets, Traveled with family
Jun 21, 2024
Disliked: Staff & service
Absolutely unsafe. They stated it was a pet friendly hotel. When we arrived we asked where we could take our dog to use the restroom, they pointed us to an area in-front of a freeway. As well as, there was homeless people living in the area that dropped down next to the freeway yelling at night when we would take our dog out to use the restroom. It was advertised to have a very green and grassy area, but it was mostly dried grass with foxtails. I personally feel there should have been a fenced off area for the dogs especially since it is in-front of a major roadway. When we arrived we met the lady at the front desk who was very rude and still charged us for our service dog even though it was stated through Expedia we had a service dog coming with us. We later asked her for a receipt which she denied us because we booked it thought Expedia. And we had issue with our AC Unit, and we had issue getting towels etc. Overall, would not recommend if you’re staying for more than a night.
Michele
Stayed 3 nights in Jun 2024