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Reviews of Brava Apart Hotel

3 out of 5
Brava Apart HotelRua Carlos Da Costa Pereira No. 13, Praia Brava, Florianopolis, Santa Catarina

3.7/5 Good

33 verified reviews
Cleanliness
3.7/5
Cleanliness 74%
Staff & service
3.7/5
Staff & service 74%
Amenities
5.0/5
Amenities 100%
Property conditions & facilities
3.7/5
Property conditions & facilities 74%

1/5 Terrible

Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pessimo!!

We booked through hotels.com and received a confirmation/reservation code, however on arrival at the property at 23:00 were informed that there was no availability. No contact was made to inform us of this fact prior to travel (including flights & car hire) and no help was offered to attempt to find alternative accommodation. We were left on the street at 23:30 at the start of the Carnival holiday with no accomodation, no communication and no help! If this is the nature of Hotels.com and Brava Apart Hotel's collaboration and customer service then I would strongly recommend that other customers avoid at all costs!!!
Stayed 5 nights in Feb 2020
0

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Feb 2020
0

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Apart é bem completo bem próximo á Praia. Funcionários de excelência tudo muito limpo, apartamento espaçoso e arejado.
Stayed 2 nights in Apr 2019
0