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Reviews of Best Western Plus Kelly Inn & Suites

2.5 out of 5
Best Western Plus Kelly Inn & Suites
1767 S 44th St, Fargo, ND

Reviews

9.2

Wonderful

Rating 10 - Excellent. 716 out of 1006 reviews" "
Rating 8 - Good. 198 out of 1006 reviews" "
Rating 6 - Okay. 55 out of 1006 reviews" "
Rating 4 - Poor. 25 out of 1006 reviews" "
Rating 2 - Terrible. 12 out of 1006 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

dawn

Traveled with family
Liked: Staff & service, property conditions & facilities
It was fine, pretty close to shopping. Some dining options close. Pretty good breakfast included with hotel.
Stayed 2 nights in May 2024
Response from Erin on May 27, 2024
Thank you. We're glad you enjoyed your stay with us and we hope to see you again soon.

10/10 Excellent

Melissa

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great pool area for kids. Rooms were clean and despite being near the elevators it was quiet!
Stayed 1 night in May 2024
Response from Erin on May 23, 2024
Thank you! We're so glad that you enjoyed your stay with us. Safe travels and we hope to see you again soon!

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time staying here. We loved the ambiance! Fantastic pool!
Stayed 2 nights in Apr 2024
Response from Erin on May 21, 2024
Thank you! We're glad you enjoyed your stay with us! Safe travels and we look forward to seeing you again!

6/10 Okay

David, Winnipeg

Liked: Cleanliness, staff & service
Great hotel, awesome service, showers have no pressure in them…expect to have a longer shower than normal.
Stayed 2 nights in May 2024
Response from Erin on May 21, 2024
Thank you! We're glad you enjoyed your stay with us! I do apologize for the water pressure, we'll have maintenance take a look at the shower in the room you stayed in and get that taken care of, typically we have very good water pressure. Thank you so much for letting us know! Safe travels and we look forward to seeing you again!

10/10 Excellent

Gerard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were very clean. The pool and hot tub area clean and fun! Breakfast was great and friendly staff.
Stayed 1 night in May 2024
Response from Erin on May 20, 2024
Thank you! We're so glad that you enjoyed your stay with us! Safe travels and we hope to see you again soon!

8/10 Good

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in May 2024
Response from Erin on May 21, 2024
Thank you! We're glad you enjoyed your stay with us! Safe travels and we look forward to seeing you again!

10/10 Excellent

Justin

Stayed 3 nights in May 2024
Response from Erin on May 12, 2024
Thank you! We’re so glad you enjoyed your stay with us. Safe travels and we hope to see you again soon!

10/10 Excellent

David, Whitewater

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Erin on May 10, 2024
Thank you! We're so glad you enjoyed your stay with us! Safe travels and we hope to see you again soon!

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, there were multiple people cleaning throughout the day. The staff were friendly. The continental breakfast was good for being free. You never know what you will get with continental breakfast’s. The food was hot and there was a variety of choices. We didn’t utilize the pool but witnessed many kids and adults in it throughout our stay. The only negative I could come up with was the heating and cooling unit was loud when running.
Stayed 5 nights in May 2024
Response from Erin on May 9, 2024
Thank you! We're so glad that you enjoyed your stay with us! Safe travels and we hope to see you again soon!

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
The pool area is great for kids and it doesn’t feel like a regular dry air hotel.
Stayed 1 night in May 2024
Response from Erin on May 7, 2024
Thank you! We're so glad you enjoyed your stay with us! Safe travels and we hope to see you again soon!

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly and welcoming concierge
Stayed 1 night in May 2024
Response from Erin on May 7, 2024
Thank you! We're so glad you enjoyed your stay with us! Safe travels and we hope to see you again soon!

10/10 Excellent

Bryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great morning breakfast, quiet pool area and very clean
Stayed 3 nights in Apr 2024
Response from Erin on Apr 29, 2024
Thank you! Safe travels and we hope to see you again soon!

6/10 Okay

Daniel

Liked: Cleanliness
Property getting old. They gave us a pet friendly suite on first floor and didnt tell us. Wasnt great for our allergies. Someone down the hall left dog alone. Barked from 730am for an hour no doubt while the owners went and had their continential breakfast
Stayed 2 nights in Apr 2024
Response from Erin on Apr 22, 2024
Thank you for letting us know about your stay. I apologize for the misunderstanding, we are a fully pet friendly hotel and they are allowed in all of our guest rooms. I am very sorry that someone's dog was barking so early in the day. Safe travels.

10/10 Excellent

James

Stayed 1 night in Apr 2024
Response from Erin on May 10, 2024
Thank you! We're so glad you enjoyed your stay with us! Safe travels and we hope to see you again soon!

10/10 Excellent

brandi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though we were right above the pool, it was quiet by 11:30. If we were there and needed it super quiet it might have been a problem.
Stayed 1 night in Apr 2024
Response from Erin on Apr 22, 2024
Thank you! We're so glad that you enjoyed your stay with us and we hope to see you again soon!

8/10 Good

Dexter

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were extremely helpful and polite
Stayed 1 night in Mar 2024
Response from Erin on Apr 17, 2024
Thank you! We're glad you enjoyed your stay with us and we hope to see you again soon! Safe travels!

8/10 Good

Sheldon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
tWO THUNMBS UP
Stayed 2 nights in Apr 2024
Response from Erin on Apr 16, 2024
Thank you! Travel safe and we hope to see you again soon!

10/10 Excellent

Natalie

Traveled with family and small children
Liked: Cleanliness, staff & service
The breakfast "management" was okay a little rude the pool was good they do have a hot tub. The pool is more for kids but still is fun! Rooms were clean would stay again!😁
Stayed 1 night in Mar 2024
Response from Erin on Apr 12, 2024
Thank you. We're so glad that you enjoyed your overall stay with us and we hope to see you again soon! Safe travels!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Erin on Apr 15, 2024
Thank you! We're so glad that you enjoyed your stay with us! We hope to see you again soon. Safe travels!

10/10 Excellent

Jayden

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing swimming area for my small children and a working hot tub for myself! Clean and amazing staff. 15/10
Stayed 1 night in Apr 2024
Response from Erin on Apr 10, 2024
Thank you! We are so glad that you enjoyed your stay with us! Travel safe and we hope to see you again soon!

8/10 Good

Jeff

Stayed 2 nights in Mar 2024
Response from Erin on Apr 10, 2024
Thank you! We're so glad that you enjoyed your stay with us. Safe travels and we look forward to seeing you again.

10/10 Excellent

Duayne

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk when we checked in was extremmely helpfull when asked questions about Fargo seemed like they was well trained
Stayed 1 night in Apr 2024
Response from Erin on Apr 4, 2024
Thank you! We're so glad that you enjoyed your stay with us! Safe travels and we hope to see you again soon!

10/10 Excellent

Kris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to food and shopping. Nice and clean with a good pool area.
Stayed 1 night in Apr 2024
Response from Erin on Apr 4, 2024
Thank you! We're so glad that you enjoyed your stay with us and we hope to see you again soon!

8/10 Good

Quinn

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Amenities
Had a room with outside access, cold wind whistled through the door. Fridge froze everything no matter how low it was turned down.
Stayed 3 nights in Mar 2024
Response from Erin on Apr 2, 2024
Thank you for letting us know about your stay with us. We'll have our maintenance department take a look at the settling of the door and the fridge in that room. Safe travels and we do hope to see you again soon!

10/10 Excellent

Heinrich

Traveled with family
Liked: Cleanliness, staff & service
It was great The only thing that needs attention is the elevator
Stayed 2 nights in Mar 2024
Response from Erin on Mar 29, 2024
Thank you! We're so glad that you enjoyed your stay with us. Safe travels and we hope to see you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Response from Erin on Mar 25, 2024
Thank you! We're so glad you enjoyed your stay with us! Safe travels and we hope to see you again soon!

10/10 Excellent

Shannon

I love that our room has an exterior door for ease of loading and unloading.
Stayed 1 night in Mar 2024
Response from Erin on Mar 25, 2024
Thank you! We're so glad you enjoyed your stay with us! Safe travels and we hope to see you again soon!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Erin on Mar 25, 2024
Thank you! We're so glad you enjoyed your stay with us! Safe travels and we hope to see you again soon!

10/10 Excellent

Mauricio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No appealing
Stayed 1 night in Mar 2024
Response from Erin on Mar 20, 2024
Thank you. We're glad you enjoyed your stay with us. We hope to see you again soon! Safe travels.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024
Response from Erin on Mar 15, 2024
Thank you. We're glad that you enjoyed your stay with us and we hope to see you again!

8/10 Good

Brittany

Traveled with family and small children
Liked: Amenities
👍
Stayed 1 night in Mar 2024
Response from Erin on Mar 13, 2024
Thank you! Safe travels!

10/10 Excellent

Erica

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 2 nights in Mar 2024
Response from Erin on Mar 11, 2024
Thank you! We're so glad you enjoyed your stay and we hope to see you again soon!

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Erin on Mar 11, 2024
Thank you! We're glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Corey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Response from Erin on Mar 11, 2024
Thank you! Safe travels and we hope to see you again soon!

10/10 Excellent

Garnet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here a few times never disappointed
Stayed 1 night in Mar 2024
Response from Erin on Mar 11, 2024
Thank you! We're so glad you've always enjoyed your stays with us and we sure hope to see you again soon!

10/10 Excellent

Roger

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient for shopping and eating
Stayed 3 nights in Feb 2024
Response from Erin on Mar 6, 2024
Thank you! We're so glad that you enjoyed your stay with us! We hope to see you again soon!

4/10 Poor

Kathleen

Traveled with family
Disliked: Staff & service, amenities
Seems like there was not enough staff…check in took forever and they were very busy hotel was full. Difficult if not impossible to get service for extra towels at pool excetra! My son’s girlfriends car got hit in parking lot and they had no cameras to see what happened.
Stayed 2 nights in Mar 2024
Response from Erin on Mar 4, 2024
Kathleen - I am very sorry about your experiences during your recent stay with us. Sometimes during high occupancy weekends it can be a bit of a struggle to keep up with high demand items like pool towels, but our staff does try their best to make sure they are available. We certainly hope you'll give us another chance to provide the excellent service we pride ourselves on. Safe travels and we hope to see you again.

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Erin on Mar 6, 2024
Thank you! We're so glad that you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Erin on Mar 4, 2024
Thank you, we're so glad that you enjoyed your stay with us and we hope to see you again soon!

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable stay
Hotel was older, but very clean and well kept. Swimming pool was the biggest attraction for the kids. It is well maintained with a hot tub. The rooms were clean and comfortable and we would definitely consider staying her again.
Stayed 2 nights in Feb 2024
Response from Erin on Feb 28, 2024
Thank you! We're so glad that you enjoyed your time with us and we hope to see you again!

6/10 Okay

Jeffery

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Erin on Feb 26, 2024
Jeffery - Thank you for your feedback. I am sorry that there seems to have been an issue during your stay. We certainly hope that you'll give us another chance to provide the service we pride ourselves on. Safe travels.

10/10 Excellent

Jonny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility offers only in-room coffee would like to see tea being offered as well.
Stayed 2 nights in Feb 2024
Response from Erin on Feb 26, 2024
Jonny - I am so sorry, we do offer in room tea as well. It seems it must have been missed by housekeeping. I will mention to them to make sure that tea is available in all of their rooms. However, we do always have a selection of teas available in the breakfast area that you are welcome to take up to your room. Safe travels!

10/10 Excellent

Theresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice.. Loved there was a restaurant right next door. Super clean rooms. Great experience.
Response from Erin on Feb 26, 2024
Theresa - Thank you so much! We're so glad to hear that you had such a nice time here! We certainly hope to see you again soon! Safe travels!

2/10 Terrible

Paul

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Tried checking in early, but they said they were busy. Verified my phone number and said they would call or text when room was ready. At 6:00pm we couldn’t wait anymore, so went back to hotel. They got defensive and said it was the other girl who forgot to call, not them. They wanted to get my address and license plate. I said can they get my info from my rewards account, and they said they can’t use my rewards account if I don’t book directly with the hotel. So even though I paid and stayed at the hotel, I don’t get credit for staying there.
Stayed 1 night in Feb 2024
Response from Erin on Feb 21, 2024
Paul - I do apologize for your experience at our property. Unfortunately, early check ins are not guaranteed and are often not available. It is possible that your room wasn't ready until our guaranteed check in time of 4pm., in which case we wouldn't have called as that is our standard arrival time. I do apologize for the miscommuncation. Unfortunately all 3rd party reservations do not qualify for reward points. To qualify for reward points all reservations need to be made either directly with the hotel or through Best Western, either via the 1-800 number or using their direct website. Again, I do understand the frustration and I apologize. I do hope the rest of your stay was comfortable. Safe travels and we hope to see you again in the future.

8/10 Good

Jacob

Stayed 2 nights in Feb 2024
Response from Erin on Mar 22, 2024
Thank you! We're so glad that you enjoyed your stay with us! Safe travels and we hope to see you again soon!

8/10 Good

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Erin on Feb 21, 2024
Thank you. I'm so glad that you enjoyed your stay with us. Safe travels and we hope to see you again soon!

10/10 Excellent

amanda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WONDERFUL
The staff was VERY friendly and accomadating our request for a late check out due to a medical appointment.
Stayed 1 night in Feb 2024
Response from Erin on Feb 21, 2024
Thank you! I'm so glad we were able to accommodate your request for a late departure! Safe travels and we look forward to seeing you again!

10/10 Excellent

Alica

Stayed 1 night in Feb 2024
Response from Erin on Mar 22, 2024
Thank you! We're so glad that you enjoyed your stay with us! Safe travels and we hope to see you again soon!

10/10 Excellent

Justin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water play area for kids was gret
Stayed 2 nights in Feb 2024
Response from Erin on Feb 16, 2024
Thank you! We're so glad you and your kiddos enjoyed your stay with us. Travel safe and we hope to see you again soon!

6/10 Okay

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
No maid service
I was disappointed that they did not clean the room after out furst night. It didn't even appear that they entered to take garbage or replenish the towels. I feel that this is a service that is included in the price of the room and was not done.
Stayed 2 nights in Feb 2024
Response from Erin on Feb 16, 2024
Frances - My sincerest apologies. We do offer stayover service upon request as per signage in the room. The next time you're with us please don't hesitate to let the desk know that you'd like service upon check in and we'll make sure that housekeeping stops by. Travel safe and we hope to see you again soon.