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Reviews of The Resort

2 out of 5
The Resort
13689 Falls of Rough Road, Falls of Rough, KY

Reviews

4.0
Rating 10 - Excellent. 1 out of 7 reviews" "
Rating 8 - Good. 1 out of 7 reviews" "
Rating 6 - Okay. 0 out of 7 reviews" "
Rating 4 - Poor. 0 out of 7 reviews" "
Rating 2 - Terrible. 5 out of 7 reviews" "

4.0/10

Cleanliness

4.8/10

Staff & service

2.0/10

Amenities

3.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Oscar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

2/10 Terrible

nancy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away.
I booked at this property thinking it was the Lodge at the state park, It is deceiving since they have very similar names. Upon arrival my key was in the door to my room and the clerk who checked me in was pleasant enough but i am assuming he lives on the property and you could see his living quarters, dog ( I think a pit bull in tow). Room was small, old and dirty. There were hairs in the bed and one small bug, like a gnat. I killed one more on the nightstand. There was a musty smell to the room. The lock on the door was very flimsy, like you would have on an interior door in your home. So safety was an issue. There was a coffee pot in the lobby and I ask upon check in if there would be coffee in the am. He said yes, there was not. The cost of the room was $121 through hotels.com. i would never return.
Stayed 1 night in Jul 2019

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
Good price for what you're getting. This is a cheap motel but it was clean and ice cold air conditioning during a very hot four days. No complaints here.
Stayed 4 nights in Jul 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Do Not Stay Here - Filthy/Bugs
Walked in to find that the blinds were broken/missing, so no privacy. Then noticed the sink was disgusting. Silverware stuck in air unit. Sheets had black dots under them. Bug feces or eggs maybe? Bugs (roaches) on bathroom floor and in bath. Immediately took the key back to the office and drove the 2 hours home. Not worth the cheaper price to sleep in filth. Definitely spend the extra money and try to stay at the Hatfield in Leitchfield or at Rough River Dam instead. We had this place booked for a week for 4th of July also. Just canceled that. Glad we found out how awful it is before then. The owner/office manager was nice. He had given us fresh towels at check-in. When we took the key back, he did ask if he could do anything, but there was no rehabilitating what we had seen. Fun fact also: pool is inoperable. And no WiFi was available. Along with no cellphone service (at least through AT&T) at the motel. So, the info on Hotels.com is inaccurate. It’s a greater disappointment, because this motel has so much potential for providing accommodations for those visiting Rough River. It’s unfortunate that it is not, at the very least, clean.
Stayed 1 night in May 2019
Response from Manager on May 30, 2019
You stayed for 7+ hours. Smoked cigarettes and cigars in a non-smoking room. You leave a very bad review, after I refuse to refund your money. We had 218 guest stay for the month of May and all the reviews are good. Sorry about your experience but you do have an outstanding fee $200 for smoking in the room.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was discusting , white powder on the table , no toilet paper , smelled horrible . Checked in set our stuff in the room and went to the lake . Came back , someone came in our room and put towels that looked like mice had eaten holes in . Theres no "pool" . I would say this establishment rents by the hour ! We didnt even stay
Stayed 1 night in May 2019
Response from Manager on May 30, 2019
You were in the room 7 plus hours. You smoke cigars and cigarettes in a non-smoking room. You brought none of your complaints to the attention of the Clerk. We've had 280 guests month of May and no complaints except for yours. You just wanted a room for free and leave a bad review.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Great and quiet. Needs a little work but overall was a good stay. Also welcomed me and my service dog being that im a disabled combat veteran it made me feel welcomed.
Stayed 1 night in May 2019
Response from Staff on May 27, 2019
We welcome you back anytime