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Reviews of Holiday Inn Express Hotel & Suites Fairfield - North, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Fairfield - North, an IHG Hotel
640 Old Mexia Rd, Fairfield, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 155 out of 238 reviews" "
Rating 8 - Good. 55 out of 238 reviews" "
Rating 6 - Okay. 11 out of 238 reviews" "
Rating 4 - Poor. 9 out of 238 reviews" "
Rating 2 - Terrible. 8 out of 238 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

n

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024

10/10 Excellent

Davy

Stayed 1 night in Apr 2024

10/10 Excellent

Kim

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the desk was very accommodating.
Stayed 1 night in Apr 2024

10/10 Excellent

Sabrina

Liked: Staff & service, amenities, property conditions & facilities
Staff and nice location for Mexia’s National Basketball Tournament!
Stayed 3 nights in Apr 2024

10/10 Excellent

Sylvia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best of the Best Holiday Inn Express
We had an overnight stay at Holiday Inn Express Hotel & Suites Fairfield and we were very impressed by the excellent and friendly service, the cleanliness of the hotel and our room, and the delicious breakfast. Our room was clean, roomy, and the bed and pillows were comfortable for a sound restful sleep. We look forward to visiting again.
Stayed 1 night in Feb 2024

10/10 Excellent

Rene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Nancy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and close to 45 N
Stayed 1 night in Jan 2024

8/10 Good

Frank

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

4/10 Poor

Waylon, Gillette

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
At first I was thoroughly impressed. The womsm working the night desk is a gem. She's kind, warm, and will talk your ear off. I truly enjoyed my check in and check out experience because of her. The day staff and whatever manager are either related or friends. I almost always use Expedia to book. Gives me options. My job ran over by a day, so i needed to add a day. The lady at the desk told me that there was nothing she could do, i needed to call Expedia. Well, Expedia says to contact the hotel. I'm not going to contact Expedia again, only to be told to contact the hotel again. When I reached out to corporate, the manager backed her desk clerk. Look, don't take my word alone, read reviews on other sites like G Maps.
Stayed 2 nights in Jan 2024

8/10 Good

Dave

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2023

10/10 Excellent

Courtney

Stayed 1 night in Oct 2023

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay
So far, we have stayed at 3 Holiday Inn Express's on this trip, and this one in Fairfield was really nice. Very clean, comfortable bed, plenty of towels, reasonable priced concession store though not well stocked. Nice, friendly service.The location was good as well. Very nice stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Marsha

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfy, nice hot breakfast.
Stayed 3 nights in Sep 2023

10/10 Excellent

Tikina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Joel

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family time
Great stay, the pool needed to be cleaned though.
Stayed 1 night in Sep 2023

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and the facility was clean. Beds are very comfortable!
Stayed 2 nights in Jul 2023

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was surprisingly good.
Stayed 1 night in Jul 2023

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Robin

Stayed 1 night in Jul 2023

10/10 Excellent

Paige

Stayed 1 night in Jul 2023

8/10 Good

Prabhakar

Stayed 1 night in Jun 2023

10/10 Excellent

Brian

Liked: Cleanliness
Stayed 1 night in Jun 2023

10/10 Excellent

Blair

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jun 2023

10/10 Excellent

Landon

Stayed 1 night in May 2023

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed and quiet. Nice stay
Stayed 1 night in May 2023

10/10 Excellent

Kelli

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just an overnight stay but was clean and safe and easy check-in/out.
Stayed 1 night in May 2023

2/10 Terrible

Amanda

Stayed 4 nights in Apr 2023

8/10 Good

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the staff , very nice.
Stayed 1 night in Apr 2023

4/10 Poor

Krystle

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property itself is nice. Rooms are quiet and clean. Front Desk Staff Jessica is awful. I was given the wrong room for an occupancy of 6 I booked. When calling down after arrival she hung up on my 9 times. YES 9 when trying to explain the issue and discuss an alternate room. Instead of offering to move me to the room I booked or help at all. She only said I could book a 2nd room and pay for 2. Instead of just moving us to the correct room, which WAS available with the pullout sofa. I then had to go downstairs and have them call a nice manager to get her to provide any help at all. The manager moved us. She has no business working at a front desk or with people at all. I have stayed at this hotel before during trips to Dallas and never had an issue. Maybe she is new or just does not know how to work at a hotel front desk. But she was terrible. I can not believe she is allowed to treat guests like this. It was late and we were tired AND we booked a room for occupancy of 6. I confirmed it by calling the day before AND when checking in. They even gave me the extra bedding at check in to make the 3rd bed. Got in the room, and no 3rd bed. Not sure if Jessica is really her name. But avoid her if you can.
Stayed 1 night in Mar 2023

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay...clean room. ..quiet atmosphere...excellent breakfast...good customer service ..will be staying there again very soon.
Stayed 2 nights in Mar 2023

10/10 Excellent

Aracely

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Hotel is right off the freeway good location and was very quiet arond the area
Stayed 1 night in Mar 2023

6/10 Okay

April

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Front desk super rude
Stayed 1 night in Feb 2023
Response from Management Team on Mar 8, 2023
Dear April,We apologize if you found any of our staff to be unfriendly. Our associates are well trained to meet and attend to our guests and are always helpful and attentive to every visitor’s needs. This is not usual of our staff at all. Thank you for bringing our attention to this situation. We will definitely look into this and ensure this does not happen again.Sincerely

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is immaculately clean. The first red flag didnt happen. I checked in with one of the best service concierges Ive ever had the pleasure of meeting. The whole hotel was spotless. I should have gotten her name. She told me, but i dont listen well most of the time. But i am going go down there and ask because she deserves a great rating.
Stayed 1 night in Feb 2023
Response from AGM Jamie on Mar 3, 2023
Thank you

2/10 Terrible

Robert

Stayed 1 night in Feb 2023
Response from Management Team on Mar 8, 2023
Dear Robert,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, clean and good location
Clean room, great breakfast, friendly staff and convenient.
Stayed 3 nights in Feb 2023
Response from AGM Jamie on Mar 3, 2023
Thank You

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We booked at the last minute and we were thrilled with our choice! The gals at the front desk were so kind! The room was huge and the bed was super comfy! Great stay for an amazing price! I would definitely stay here again!
Stayed 1 night in Jan 2023
Response from AGM Jamie on Mar 3, 2023
Thank you, please come again

10/10 Excellent

Chelsea

Stayed 1 night in Dec 2022
Response from AGM Jamie on Mar 3, 2023
Thank You

10/10 Excellent

Eddie

Stayed 1 night in Dec 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from AGM Jamie on Mar 3, 2023
Thank You

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Check in/out staff very friendly & personable. Bed was very comfortable. Really appreciated toiletries in the shower. Will stay here again!
Stayed 1 night in Nov 2022
Response from AGM Jamie on Mar 3, 2023
Thank You

10/10 Excellent

Eddie

Stayed 1 night in Nov 2022

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Great hotel! Very friendly environment. Comfortable beds, good breakfast! Will definitely recommend and stay again!
Stayed 2 nights in Oct 2022
Response from AGM Jamie on Mar 3, 2023
Thank You

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay
Nicest hotel I have ever stayed at.
Stayed 3 nights in Oct 2022
Response from AGM Jamie on Mar 3, 2023
Thank You

10/10 Excellent

ben

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently updated rooms, nicer than current pictures show. Room was clean. Well stocked breakfast buffet.
Stayed 1 night in Oct 2022
Response from AGM Jamie on Mar 3, 2023
Thank You

6/10 Okay

Misty

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2022
Response from AGM Jamie on Mar 3, 2023
Thank You