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Reviews of Crowne Plaza Englewood, an IHG Hotel

3.5 out of 5
Crowne Plaza Englewood, an IHG Hotel
401 S Van Brunt St, Englewood, NJ

Reviews

7.8

Good

Rating 10 - Excellent. 417 out of 1001 reviews" "
Rating 8 - Good. 285 out of 1001 reviews" "
Rating 6 - Okay. 121 out of 1001 reviews" "
Rating 4 - Poor. 82 out of 1001 reviews" "
Rating 2 - Terrible. 96 out of 1001 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos, Bergenfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff
Stayed 1 night in May 2024

6/10 Okay

Prentice L, Columbia

Liked: Staff & service
Disliked: Property conditions & facilities
It’s time to remold
Stayed 3 nights in May 2024

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, and convenient to transportation into NYC.
Stayed 4 nights in May 2024

10/10 Excellent

Fransuas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024

8/10 Good

Jazmin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience
Stayed 1 night in Apr 2024

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel
Stayed 2 nights in May 2024

6/10 Okay

Suzanne, Canton

Traveled with family
Liked: Amenities, property conditions & facilities
Unfortunately, the food at the restaurant was average at best, the breakfast it is what you get at other properties that is included with the room rate for $16, definitely not worth it. I had a bad experience also with someones kid screaming and pounding on the walls for what seemed like hours. I don't know what the parents were thinking to allow this to happen. I reported it to the front desk but it took a while for it to stop.
Stayed 1 night in May 2024

10/10 Excellent

Laneisha, Hackensack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greeted by staff with a smile which was the topping of a great stay followed by a very clean room. I would definitely book again if needed.
Stayed 1 night in May 2024

8/10 Good

Mitchell, Beachwood

Liked: Cleanliness, property conditions & facilities
The property deserves higher ratings than it gets. Once you get into the room, it’s a very nice experience. The rooms are large with a loveseat and king size bed. The walk-in shower was great, although it was a little slippery when you first got in. I liked the way that housekeeping put your toothbrush and toothpaste and razor out on a towel like in a fancy hotel. The hotel grounds are not great and it’s kind of in an industrial park area. Other than the ceiling tiles in the room entry and bathroom, the room was very clean. Of course, the hotel can’t control for the clientele and some of them were loud and like in any heavily populated area, the hotel gets a lot of traffic/use. Otherwise, if you need to be in Englewood, this is a nice place once you are in your room.
Stayed 2 nights in May 2024

8/10 Good

Junbum

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Cheaper than other. Clean rooms
Stayed 4 nights in May 2024

10/10 Excellent

Maren

Liked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 1 night in May 2024

2/10 Terrible

Ana

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is disgustingly bad, dirty, smells awful
Stayed 1 night in May 2024

10/10 Excellent

Laura

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and excellent hotel we love it here
Stayed 2 nights in Apr 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Property was fine for just one night. Dining room and bar were both closed in the evening with no other options really close by that I saw
Stayed 1 night in May 2024

10/10 Excellent

Raheem

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024

10/10 Excellent

Todd, Pasadena, MD

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk and restaurant staff were very friendly and helpful.
Stayed 1 night in May 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in.
Stayed 1 night in May 2024

8/10 Good

Tim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, met expectations for a short overnight stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and nice. The rooms are a little outdated. Rugs were dirty, AC had a part on the floor, very old unit. Hard to manage the heat or AC in the room.
Stayed 2 nights in Apr 2024

8/10 Good

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 4 nights in Apr 2024

8/10 Good

Antoinette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a king size bed Was told I was getting 2 double beds I refused Then they wanted to give me an adjoining room. Refused it
Stayed 1 night in Apr 2024

10/10 Excellent

Roberto, Kissimmee

Stayed 3 nights in Apr 2024

10/10 Excellent

Harris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, nice area.
Stayed 1 night in Apr 2024

4/10 Poor

Trish

Liked: Cleanliness
Disliked: Staff & service
Desk staff rude and not helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Brianni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Jazmin

Stayed 1 night in Feb 2024

8/10 Good

MYUNG HA

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
very good
Stayed 3 nights in Apr 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Hazem

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Apr 2024

10/10 Excellent

Crystal

Stayed 1 night in Mar 2024

8/10 Good

angela

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Danny

Traveled with partner
Disliked: Amenities
Stayed 1 night in Apr 2024

2/10 Terrible

Derek

Coffee machine did not work. Toilet did not work. Toilet clogged because it was not flushing properly. They unclogged it but didn't fix the flushing problem. Washer and dryer on premise always seems out of order. Generally not well maintained property. Kitchen repairs never completed. No room service. I will never stay at this hotel again.
Stayed 5 nights in Apr 2024

8/10 Good

Simonette

Liked: Property conditions & facilities
It’s a good area
Stayed 1 night in Apr 2024

10/10 Excellent

Mos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kay was wonderful! We were very well taking care of and treated like royalty
Stayed 4 nights in Apr 2024

10/10 Excellent

Laura

Stayed 1 night in Apr 2024

10/10 Excellent

Grant

Stayed 1 night in Feb 2024

8/10 Good

Tanya El

Stayed 3 nights in Mar 2024

10/10 Excellent

Micarlie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Desiree, Hickory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the housekeeping cleaned up and replaced our towels without requesting them to do it. We came back with a clean room after an exhausting day! Staffs were all pleasant to talk with, very approachable and welcoming too!
Stayed 2 nights in Apr 2024

8/10 Good

Carielle

Liked: Cleanliness, staff & service, property conditions & facilities
Simple, breakfast buffet voucher, pool, Good
Stayed 2 nights in Mar 2024

10/10 Excellent

Aymar

Very clean and quiet
Stayed 1 night in Mar 2024

8/10 Good

Andrea

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Comfortable stay although this Hotel seems a little bit outdated. I did not experience and issues during my stay at all. Definitely not the most glamorous hotel.
Stayed 3 nights in Mar 2024

4/10 Poor

Octavia

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the hotel
Stayed 1 night in Mar 2024

4/10 Poor

Angeline

Traveled with partner
Property was okay. You can hear you can hear neighbors, this was horrible!
Stayed 1 night in Mar 2024

8/10 Good

Alyushka, Laval

Stayed 3 nights in Mar 2024

6/10 Okay

Gloria E

El ruido que se escuchaba en la habitación por las máquinas de calefacción no permite dormir y en la parte de afuera también. No deseo volver a dormir en esa área del hotel hay muchos ruidos . El viernes sábado y domingo dormí en el 515 y fue excelente. Gracias
Stayed 1 night in Mar 2024

10/10 Excellent

Herbert, Clifton

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room
Stayed 1 night in Mar 2024

10/10 Excellent

Sung jin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet.
Stayed 1 night in Mar 2024