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Reviews of Thunderbird Motel

3 out of 5
Thunderbird Motel
345 Idaho Street, Elko, NV

Reviews

8.2

Very Good

Rating 10 - Excellent. 218 out of 545 reviews" "
Rating 8 - Good. 207 out of 545 reviews" "
Rating 6 - Okay. 71 out of 545 reviews" "
Rating 4 - Poor. 28 out of 545 reviews" "
Rating 2 - Terrible. 21 out of 545 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Freddie

Liked: Staff & service
Very friendly staff. Clean room, a little wear and tear.
Stayed 1 night in May 2024
Response from PK (Pravin Kansagra) on May 26, 2024
Dear GuestThank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Pravin KansagraGuest Relation Manager

4/10 Poor

Peter

Disliked: Cleanliness, property conditions & facilities
The area is dirty. The property itself is old and not clean. Noise kept us awake! Really cannot recommend it.
Stayed 1 night in May 2024
Response from PK (Pravin Kansagra) on May 26, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating the hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience. Sincerely,Pravin KansagraGuest Relation Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints and the price was great
Stayed 1 night in Mar 2024
Response from PK (Pravin Kansagra) on May 26, 2024
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodation and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager

10/10 Excellent

David

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and old fashioned looking sign, nostalgic. Easy to find rooms.
Stayed 1 night in May 2024
Response from PRAVIN KANSGRA on May 7, 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodations and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager

8/10 Good

Grant, SUSANVILLE

Stayed 1 night in Mar 2024
Response from PK (Pravin Kansagra) on May 26, 2024
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodation and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager

6/10 Okay

Ed

Traveled with pets, Traveled with family
Good area of town
Stayed 1 night in May 2024
Response from PRAVIN KANSGRA on May 6, 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodations and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager

10/10 Excellent

Collin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great corner room, the front desk sir let me check in earlier than I expected due to some circumstances. He was great, room was a lot nicer than some of the other places I’ve stayed here! I will book again
Stayed 5 nights in Apr 2024
Response from PRAVIN KANSGRA on May 6, 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodations and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager

8/10 Good

David, Evanston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good older motel with friendly, but hard to understand counter staff. Room was clean and comfortable. Only stayed one night, so didn’t have a lot of interaction with the staff. Overall decent motel.
Stayed 1 night in Apr 2024
Response from PRAVIN KANSGRA on Apr 27, 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodations and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager

4/10 Poor

Chris

Stayed 1 night in Apr 2024
Response from Pravin Kansagra on May 15, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,PK (Pravin Kansagra)Guest Relation Manager

10/10 Excellent

Thomas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great standard 10/10👍
Stayed 2 nights in Apr 2024
Response from PRAVIN KANSGRA on Apr 25, 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodations and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager

10/10 Excellent

jesse

Liked: Cleanliness, staff & service, property conditions & facilities
I really sensed the hard work and pride these guys put into the place. There were just a lot of little things you don't always expect in an inexpensive hotel, like table and chairs next to the bed, the shampoo and soaps, and the included breakfast.
Stayed 1 night in Apr 2024
Response from PRAVIN KANSGRA on Apr 25, 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodations and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager

8/10 Good

harold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from PRAVIN KANSGRA on Apr 25, 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodations and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff does a wonderful job of being kind and accommodating the rooms were clean smelled good and they promptly fixed my TV when I couldn't get it working overall it's always an amazing stay and I will always pick Thunderbird when given the chance.
Stayed 1 night in Mar 2024
Response from PRAVIN KANSGRA on Apr 25, 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodations and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager

8/10 Good

Roger, Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Apr 2024
Response from PRAVIN KANSGRA on Apr 21, 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodations and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager

6/10 Okay

naomi

Traveled with partner, Traveled with pets
Disliked: Amenities
There is nothing wrong with this hotel, it's run down a bit and in a town that seems to be suffering from post covid. It was right downtown and was walkable to where we had dinner which was nice.
Stayed 1 night in Apr 2024
Response from PRAVIN KANSGRA on Apr 19, 2024
Dear GuestThank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Pravin KansagraGuest Relation Manager

8/10 Good

Brandon

Traveled with group
Liked: Cleanliness, staff & service, amenities
The staff was extremely friendly and helpful.
Stayed 1 night in Mar 2024
Response from PRAVIN KANSGRA on Mar 24, 2024
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodation and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, amenities
This is an older style motel in downtown Elko. It was clean, comfortable and contained all the facilities we required for our one night stay.
Stayed 1 night in Mar 2024
Response from PRAVIN KANSGRA on Mar 10, 2024
Dear Guest,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Guest Relation Manager

10/10 Excellent

Thea Frances

Stayed 3 nights in Feb 2024
Response from PRAVIN KANSGRA on Mar 3, 2024
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodation and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager

8/10 Good

Bryan

Stayed 1 night in Feb 2024
Response from PRAVIN KANSAGRA on Mar 21, 2024
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodation and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manage

8/10 Good

M.E.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been staying at Thunderbird for several years, I travel back and forth from UT to CA. It's a great halfway stop.
Stayed 1 night in Feb 2024
Response from PRAVIN KANSGRA on Feb 20, 2024
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodation and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager

10/10 Excellent

charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The owners/staff are great people and conservative.
Stayed 1 night in Jan 2024
Response from PRAVIN KANSGRA on Jan 30, 2024
Dear Guest,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Pravin KansagraGuest Relation Manager

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Clean and affordable
Stayed 1 night in Jan 2024
Response from PK (Pravin Kansagra) on Jan 30, 2024
Dear Guest,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Pravin KansagraGuest Relation Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from PRAVIN KANSAGRA on Jan 15, 2024
Thank you for taking the time to complete our online survey regarding your recent stay with us.Allow me to apologize on behalf of our Dear Valued Guest,hotel for failing to meet your expectations regarding all of your issues on your recent visit. I have shared your feedback with maintenance and housekeeping department to ensure we handle these types of situations differently in the future. All that issue fixed.Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodation on your next visit to our hotel.Kind regards,Pravin KansagraGuest Relation Manager

2/10 Terrible

Sarah

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked room with the understanding they accepted esa animals as it states, and was charged fees that weren’t specifically for animals. It was an “additional family fee”. No other motels/hotels I was charged this fee especially with supporting esa documents. Also when leaving the motel early in the morning there was a homeless person climbing out of the window right next to the room I was staying at. Did not feel safe here at all, needs better security. Do not recommend
Response from Guest Relation Manager on Jan 9, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating the hall property.Sorry for the homeless person coming into the property. you call us so we can immediately call the police.As per your complaint, we have already complained to the police and put trespassing.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Pravin KansagraGuest Relation Manager

10/10 Excellent

Kendrick

Liked: Cleanliness, property conditions & facilities, room comfort
It was good
Stayed 1 night in Jan 2024
Response from PK (Pravin Kansagra) on Jan 15, 2024
Thank you for taking the time to complete our online survey regarding your recent stay with us.Allow me to apologize on behalf of our Dear Valued Guest,hotel for failing to meet your expectations regarding all of your issues on your recent visit. I have shared your feedback with maintenance and housekeeping department to ensure we handle these types of situations differently in the future. All that issue fixed.Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodation on your next visit to our hotel.Kind regards,Pravin KansagraGuest Relation Manager

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was quite quiet eventhough it was adjacent to traffic.
Stayed 2 nights in Dec 2023
Response from Guest Relation Manager on Jan 15, 2024
Thank you for taking the time to complete our online survey regarding your recent stay with us.Allow me to apologize on behalf of our Dear Valued Guest,hotel for failing to meet your expectations regarding all of your issues on your recent visit. I have shared your feedback with maintenance and housekeeping department to ensure we handle these types of situations differently in the future. All that issue fixed.Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodation on your next visit to our hotel.Kind regards,Pravin KansagraGuest Relation Manager

10/10 Excellent

Thea Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pravin and crew were excellent!
Response from PRAVIN KANSGRA on Feb 13, 2024
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodation and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager

4/10 Poor

Mary

Stayed 1 night in Dec 2023
Response from PRAVIN KANSGRA on Jan 15, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating the hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Pravin KansagraGuest Relation Manager

10/10 Excellent

Thomas

Business traveler
Liked: Staff & service
Disliked: Amenities
I enjoy the Thunderbird. I just need a place to crash when I have business in Elko. It's very inexpensive and that's what I like.
Stayed 1 night in Dec 2023
Response from PRAVIN KANSGRA on Dec 20, 2023
Dear Guest,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Pravin KansagraGuest Relation Manager

10/10 Excellent

Mr. Mrs. Larry

Liked: Cleanliness, staff & service, property conditions & facilities
s
Stayed 1 night in Nov 2023
Response from PRAVIN KANSGRA on Dec 1, 2023
Dear Guest,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Pravin KansagraGuest Relation Manager

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here usually a couple times a year as it is a half way point on our drive to visit kids. Great place to stay away from the bustle. Clean, refinished rooms. The price is right.
Stayed 1 night in Nov 2023
Response from PRAVIN KANSAGRA on Nov 29, 2023
Dear Guest,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Pravin KansagraGuest Relation Manager

8/10 Good

Anders

Simple and good price
Stayed 1 night in Nov 2023
Response from PRAVIN KANSGRA on Nov 23, 2023
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodation and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager

8/10 Good

Seneca

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great Stafg
Clean rooms. Friendly staff. Whenever an issue popped up front desk was very prompt to resolve.
Stayed 7 nights in Nov 2023
Response from PRAVIN KANSGRA on Nov 23, 2023
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodation and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager

10/10 Excellent

Lynn

Liked: Staff & service, property conditions & facilities
Except for the cockroach on the bathroom floor. It was great.
Stayed 1 night in Nov 2023
Response from PRAVIN KANSAGRA on Nov 20, 2023
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodation and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager

10/10 Excellent

Kyle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay at the Thunderbird. I stay here often while working in the area and never have any complaints.
Stayed 5 nights in Nov 2023
Response from PRAVIN KANSGRA on Nov 19, 2023
Dear Guest,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Pravin KansagraGuest Relation Manager

8/10 Good

Jerry

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from PRAVIN KANSGRA on Nov 18, 2023
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodation and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager

8/10 Good

Cole

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Fairly old motel, but nothing outside of what you'd expect. Bed was comfy, service was friendly, and location was great!
Stayed 1 night in Nov 2023
Response from PRAVIN KANSGRA on Nov 16, 2023
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodation and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager

4/10 Poor

Norma

Stayed 1 night in Nov 2023
Response from PRAVIN KANSAGRA on Dec 5, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating the hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Pravin KansagraGuest Relation Manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from PRAVIN KANSGRA on Nov 16, 2023
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodation and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager

10/10 Excellent

Kyle

Business traveler
Liked: Amenities
Quiet, comfortable and very friendly staff. I’ll definitely stay here again.
Stayed 4 nights in Oct 2023
Response from PRAVIN KANSGRA on Nov 4, 2023
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodation and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two tumbs up
Clean, comfortable room. Friendly staff. Internet in the room was marginal. Great breakfast options.
Stayed 1 night in Oct 2023
Response from PRAVIN KANSGRA on Nov 3, 2023
Dear Guest,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Pravin KansagraGuest Relation Manager

10/10 Excellent

Adisen

Stayed 1 night in Oct 2023
Response from PRAVIN KANSGRA on Nov 20, 2023
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodation and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager

6/10 Okay

Karla

Disliked: Property conditions & facilities
Motel was rundown. Carpet stained and just old. Bed was comfortable. Served our need for quick place to stay with our dog
Stayed 1 night in Oct 2023
Response from PK (Pravin Kansagra) on Oct 30, 2023
Thank you for taking the time to complete our online survey regarding your recent stay with us.Allow me to apologize on behalf of our Dear Valued Guest,hotel for failing to meet your expectations regarding all of your issues on your recent visit. I have shared your feedback with maintenance and housekeeping department to ensure we handle these types of situations differently in the future. All that issue fixed.Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodation on your next visit to our hotel.Kind regards,Pravin KansagraGuest Relation Manager

8/10 Good

Kurt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint, dated, not so well worn. Was quiet, comfortable, good location...
Stayed 1 night in Oct 2023
Response from PK (Pravin Kansagra) on Oct 30, 2023
Dear Guest,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Pravin KansagraGuest Relation Manager

8/10 Good

Carl, Hayward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from PK (Pravin Kansagra) on Oct 30, 2023
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodation and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager

10/10 Excellent

Richard

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from PRAVIN KANSGRA on Oct 25, 2023
Dear Guest,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,PK (Pravin Kansagra)Guest Relation Manager

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from PRAVIN KANSGRA on Oct 20, 2023
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodation and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from PRAVIN KANSGRA on Oct 20, 2023
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodation and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager

6/10 Okay

Patrick

Stayed 1 night in Jul 2023
Response from PRAVIN KANSGRA on Oct 19, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating the hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience. Sincerely,PK (Pravin Kansagra)Guest Relation Manager

4/10 Poor

Kasey

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from PRAVIN KANSGRA on Oct 18, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating the hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,PK (Pravin Kansagra)Guest Relation Manager