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Reviews of The Mansion House Hotel

4 out of 5
The Mansion House Hotel
The Haugh, Elgin, Scotland

Reviews

8.4

Very Good

Rating 10 - Excellent. 185 out of 411 reviews" "
Rating 8 - Good. 143 out of 411 reviews" "
Rating 6 - Okay. 45 out of 411 reviews" "
Rating 4 - Poor. 25 out of 411 reviews" "
Rating 2 - Terrible. 13 out of 411 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alicia A

Liked: Cleanliness, staff & service
Great place to stay, just beautiful
Stayed 1 night in May 2024
Response from Mansion House on May 9, 2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us and found our place beautiful. We hope to have the pleasure of welcoming you back again soon!

8/10 Good

Alan

Traveled with partner
Lovely hotel in fantastic surroundings
Stayed 1 night in Jan 2024
Response from Mansion House on Apr 11, 2024
Dear Guest,Thank you for your stay at Mansion House Hotel. We are really Glade that you loved your stay at our property.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The dining room for evening meals was closed, although this had no affect on our overnight stay. The full Scottish breakfast was lovely. The "sleigh" bed was very comfy. Check in and breakfast staff were welcoming, friendly and helpful.
Stayed 1 night in Feb 2024
Response from Mansion House on Feb 26, 2024
Dear Robert,Thank you for sharing your experience. We're pleased to hear you enjoyed the comfort of our "sleigh" bed, and we appreciate your positive comments about our welcoming and friendly staff during check-in and breakfast.We apologize for the inconvenience regarding the closure of the dining room for evening meals, but we're glad it didn't impact your overall stay. It's great to know you found the full Scottish breakfast delightful.We look forward to hosting you again.

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gets better every time!
My 2nd time here, just gets better every time. Nice spacious comfortable rooms and a great breakfast and staff who go that extra mile. What more do you need?
Stayed 1 night in Feb 2024
Response from Mansion House on Feb 26, 2024
Dear John,Thank you for choosing to stay with us again! We're delighted to hear that your experience keeps getting better. Your kind words about our spacious and comfortable rooms, excellent breakfast, and dedicated staff mean a lot to us.We appreciate your loyalty and look forward to welcoming you for the third time!

8/10 Good

Brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Mansion House on Feb 2, 2024
we hope you enjoyed your stay with us, thank you for your feedback.

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, room comfort
The hotel is in a good location. It’s clean and the staff are friendly. Some of the bedrooms have stains on the carpets but I always wear slippers.
Stayed 1 night in Jan 2024
Response from Mansion House on Feb 1, 2024
thank you for your feedback, we hope you enjoyed your stay with us here at The Mansion House Hotel.

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning hotel but no facilities
Amazing hotel and staff were very helpful and friendly. However bar is only manned by The receptionist and no restaurant at hotel. Stunning hotel but lets it self down having no facilities.
Stayed 4 nights in Jan 2024
Response from Mansion House on Feb 1, 2024
thank you for your feedback. we hope to get our restaurant back open again soon as we can. hope you enjoyed your stay with us here.

4/10 Poor

B

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor wi-fi but comfy rooms
Nice place with comfortable room. The wifi in the room was rubbish . There was also no restaurant available for an evening room. So B&B only
Stayed 1 night in Jan 2024
Response from Mansion House on Feb 1, 2024
thank you for your feedback, we are sorry to hear this happened through your stay with us. we hope to have the restaurant back open as soon as we can. in the meantime we hope you enjoyed your stay with us.

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
What a wonderful place to stay.
Stayed 1 night in Jan 2024
Response from Mansion House on Feb 1, 2024
Thank you for staying with us at the mansion House Hotel we hope you enjoyed your stay with us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Something different to the commercial hotels.
A hotel with so much history and character. A little tired, but very clean and comfortable with friendly staff.
Stayed 1 night in Jan 2024
Response from Mansion House on Jan 14, 2024
Dear Guest,Thank you for taking the time to share your thoughts about our hotel. We truly appreciate your kind words regarding our rich history and character. It's wonderful to hear that you found the atmosphere welcoming.We apologize if you felt that some aspects of the hotel seemed a bit tired. We continuously strive to maintain and improve our facilities to ensure our guests have a comfortable stay. Your feedback is invaluable, and we will certainly take it into consideration as we work on enhancing the overall experience for our guests.It's heartening to know that you found our hotel to be clean and comfortable. Our dedicated staff takes pride in providing a warm and friendly environment for our guests. We'll be sure to share your positive comments with them.We hope to have the pleasure of welcoming you back in the future, and we appreciate your support.Best Regards

10/10 Excellent

Findlay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I had to fault anything, it would be the getting in and out of the Bath/Shower. It was quite high with a built out bath panel. Making it a high and wide to step into. Other than that we enjoyed our stay in this elegant hotel.
Stayed 2 nights in Dec 2023
Response from Mansion House on Jan 5, 2024
Good Evening FindlayThank you for taking the time to share your experience with us. We greatly appreciate your feedback and are pleased to hear that you enjoyed your stay in our elegant hotel.We take your comments about the bath/shower accessibility seriously and apologize for any inconvenience it may have caused. We understand that the design may have presented challenges, and we appreciate you bringing this to our attention. Our team will review the bath/shower setup to explore possible improvements for future guest comfort and convenience.We are delighted that, despite this concern, you had an overall positive experience during your stay. If there's anything else you would like to share or if you have further suggestions, please feel free to reach out. Your input is invaluable as we strive to make continuous enhancements to ensure our guests have a delightful experience.Thank you once again for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Philip

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mansion House on Jan 5, 2024
Dear Phillip,Thank you for the stellar 10/10 review! We're thrilled you enjoyed your stay, and we can't wait to have you back for another fantastic experience.

10/10 Excellent

Malcolm

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fascinating and historic hotel with good parking in a quiet location yet only minutes from major shops and the centre of Elgin. The staff could not have been more helpful, the bed was huge and comfortable and the breakfast was plentiful and well cooked.
Stayed 2 nights in Nov 2023
Response from Mansion House on Jan 5, 2024
Dear Malcolm,Thank you for your wonderful review! We're delighted you found our historic hotel fascinating, enjoyed the convenient parking, and appreciated our quiet yet centrally located setting. It's fantastic to hear that our staff, comfortable beds, and plentiful, well-cooked breakfast made your stay memorable. We look forward to welcoming you back on your next visit to Elgin!

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Mansion House on Jan 5, 2024
Dear Bradley,We appreciate your positive feedback and are thrilled to hear you enjoyed your stay with us. We wish to welcome you again in future.

8/10 Good

kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We stayed here while in town working It’s a beautiful old building The rooms were very clean and comfortable a bit tired but still a great place The beds were very comfortable The staff could not do enough to help And also a great breakfast was included We would stay here again while back in town
Stayed 1 night in Nov 2023
Response from Mansion House on Nov 27, 2023
Thank you for your feedback! We love to hear you enjoyed your stay with us here at the Mansion House Hotel, We look forward to welcoming you back in the future.

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and cosy room. Nice quiet location but within easy walking distance to town centre. Great breakfast choice
Stayed 1 night in Nov 2023
Response from Mansion House on Nov 15, 2023
thank you for staying with us we look forward to welcoming you back in the furture, We are happy to hear you enjoyed your stay.

6/10 Okay

Charles

Traveled with group
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Mansion House on Oct 24, 2023
thank you for your feedback, please let us know if there was anything else we could of done to make your stay a 10 out of 10.

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Mansion House on Oct 24, 2023
thank you for your feedback! hope to see you again soon

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Old House
Very helpful staff, pleasing to deal with. The room was a little dated but comfortable. The bathroom was spotless and the water was ample and very hot. The breakfast was fantastic.
Stayed 1 night in Oct 2023
Response from Mansion House on Oct 16, 2023
Thank you for your feedback! We are glad to hear you enjoyed your stay with us here at the mansion house hotel. we hope to see you again in the future.

8/10 Good

Jocelyn

Traveled with partner
Liked: Cleanliness, staff & service
Very convenient next to Tesco Superstore and walking distance to the main town centre. Lovely large property but is aging and needs a good refurb. Stains in carpet, kettle power cable too short to reach mains have to ask for an extension. Nice accommodating staff.
Stayed 2 nights in Sep 2023
Response from Mansion House on Oct 6, 2023
Thank you for your feedback, we will look into these further for you. we hope you enjoyed your stay with us.

8/10 Good

mick

Liked: Cleanliness, staff & service
A wonderful place to stay, just a little tired. A shame that they cannot open the restaurant, but that is reflected in the prices. Staff there were great.
Stayed 1 night in Sep 2023
Response from Mansion House on Sep 29, 2023
We appreciate your feedback, we hope to have the restaurant back fully open in the near future. We hope to see you back with us in the future. .

10/10 Excellent

Chris

Stayed 1 night in Sep 2023
Response from Manson House on Sep 15, 2023
Thank you for your feedback we hope you enjoyed your stay with here at the Mansion House Hotel.

8/10 Good

Ken

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mansion House on Sep 15, 2023
Thank you for your feedback, we would love to know what we could have done to make your stay a 10 out of 10. we hope you enjoyed your stay with us.

6/10 Okay

Scott

Traveled with partner, Traveled with family
Liked: Staff & service, amenities
When we pulled up the property looks amazing. Even the inside has great rooms. Then there was apparent and visible water damage and a musty smell in the air. A great building that just needs some TLC. Room was large and comfortable.
Stayed 1 night in Aug 2023
Response from Mansion House on Sep 29, 2023
thank you for your feedback, we are aware of these and are looking into getting them repaired to make the hotel better for our guests. thank you for choosing the mansion house for your stay.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall stay
Comfortable, spacious room with clean bathroom. Good value. Slightly dated decor.
Stayed 1 night in Aug 2023
Response from Mansion House on Sep 1, 2023
We are glad to know that you enjoyed your stay at the Mansion House and we wish to welcome you again in future. We would like to know how we could of made your stay a 10 for future with us. Best Regards

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice and quiet hotel. Superb breakfast. Lovely room and bed. Will book again if need a hotel in the area.
Stayed 1 night in Aug 2023
Response from Mansion House on Sep 1, 2023
Good Evening James, We are glad to know that you enjoyed your stay at the Mansion House and we wish to welcome you again in future. Best Regards

10/10 Excellent

David

Stayed 1 night in Aug 2023
Response from Mansion House on Aug 18, 2023
Thank you for taking the time to review. we hope you enjoyed your stay with us here at the mansion house, we look forward to welcoming you back to with us again. king regards

6/10 Okay

Theresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This property could be an excellent place to stay with a bit of an update. It would be a special venue for visitors. Surroundings very picturesque.
Stayed 1 night in Aug 2023
Response from Mansion House on Aug 17, 2023
Good Afternoon Theresa, We are glad to know that you enjoyed your stay at the Mansion House. We thank you for your stay and a kind feedback. We wish to welcome you again in future.

10/10 Excellent

William

Stayed 1 night in Aug 2023
Response from Mansion House on Aug 14, 2023
thank you for taking the time to leave us a review, we hope you enjoyed your stay with us.

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, room comfort
Great hotel
Great short stay. Lovely hotel although a little tired. Everything you need an more though. Great location. Great staff. Can’t do enough for you. Great breakfast too. Would definitely stay again.
Stayed 1 night in Aug 2023
Response from Mansion House on Aug 10, 2023
Good Afternoon Tracey, We are glad to know that you enjoyed your stay the Mansion House. We thank you for your stay and a kind feedback. We wish to welcome you again in future. Best Regards

8/10 Good

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Mansion House on Aug 8, 2023
thank you for taking the time to leave us a review we hope you enjoyed your stay with us here at the mansion house

10/10 Excellent

Mark, Austin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Mansion House is well located near the center of Elgin, with beautiful grounds and a very helpful staff.
Stayed 3 nights in Jul 2023
Response from Mansion House on Aug 8, 2023
thank you for taking the time leaving us a review, we hope you enjoyed your stay with us here at the mansion house

8/10 Good

ALEXANDER

Liked: Cleanliness, staff & service, room comfort
Good
Stayed 1 night in Aug 2023
Response from Mansion House on Aug 8, 2023
thank you for leaving a review, we hope you enjoyed your stay with us.

8/10 Good

Michael

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Lovely setting and building, great staff but very dated decor, marked carpeting etc
Stayed 1 night in Jul 2023
Response from Mansion House on Jul 31, 2023
Thank you for taking the time to leaving us a review we appreciate all the feedback possible.

8/10 Good

Lauren

Stayed 1 night in Jul 2023
Response from Mansion House on Aug 19, 2023
I'm sorry to hear your stay wasn't a 5 out of 5, please let us know if we could of done anything to help make your stay better for the future.

10/10 Excellent

Lotta

Stayed 1 night in Jul 2023
Response from Mansion House on Jul 31, 2023
thank you for taking the time to leave us a review. we hope you enjoyed your stay with us.

10/10 Excellent

Ben

Stayed 1 night in Jul 2023
Response from Mansion House on Jul 10, 2023
Thank you for taking the time to leave us review, we hope to see you back soon

10/10 Excellent

Antony

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place and superb breakfast! Great place to stay after an 11 hour drive from Southampton and special mention to yesterdays waitress at breakfast who was good fun and also gave us some good tips of places to visit
Stayed 2 nights in Jun 2023
Response from Mansion House on Jul 2, 2023
Thank you again for staying with us here at the mansion house, we look forward to welcoming you back in the future, we are over the moon to hear you enjoyed your stay with us.

10/10 Excellent

Anthony

Stayed 4 nights in Jun 2023
Response from Mansion House on Jun 19, 2023
Thank you for taking the time to leave us a review, we look forward to welcoming you back to stay with us again here at The Manion House

8/10 Good

Anthony

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jun 2023
Response from Mansion House on Jun 12, 2023
thank you for leaving a review we hope you enjoyed your stay with us here at the mansion house.

10/10 Excellent

Madonna

Liked: Cleanliness, staff & service, property conditions & facilities
It was an historical castle old but clean
Stayed 2 nights in May 2023
Response from Mansion House on Jun 9, 2023
thank you for taking the time to leave us a review we hope you enjoyed your stay with us here at the mansion house

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Mansion House on Jun 2, 2023
thank you for taking the time to leave us review, we hope you enjoyed your stay with us

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The lodge was quiet. Only downside was the walk for breakfast. Not far but wouldn't like it to rain.
Stayed 3 nights in May 2023
Response from Mansion House on Jun 2, 2023
Thank you for taking the time to leave us a review, we hope you enjoyed your stay with us at the hotel.

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, comfortable, lovely property!
Stayed 1 night in May 2023
Response from Mansion House on May 23, 2023
Thank you for taking the time to leave us a review, We are happy to hear you enjoyed your stay. we look forward to welcoming you back to the hotel in the future.

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great place, staff were incredibly nice and the breakfast was amazing. No complaints at all.
Stayed 1 night in Apr 2023
Response from Mansion on Apr 13, 2023
Good Afternoon We are glad to know that you have enjoyed your stay. We thank you for your stay and wish to see you again in future. Best Regards

10/10 Excellent

Donald

Stayed 1 night in Apr 2023
Response from Mansion on Apr 13, 2023
Good Afternoon We are glad to know that you have enjoyed your stay. We thank you for your stay and wish to see you again in future. Best Regards

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Mansion on Apr 13, 2023
Good Afternoon We are glad to know that you have enjoyed your stay. We thank you for your stay and wish to see you again in future. Best Regards

8/10 Good

Lee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elgin
Lovely old building with character
Stayed 4 nights in Mar 2023
Response from Mansion on Apr 13, 2023
Good Afternoon We are glad to know that you have enjoyed your stay. We thank you for your stay and wish to see you again in future. Best Regards

10/10 Excellent

Douglas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Mansion on Apr 13, 2023
Good Afternoon We are glad to know that you have enjoyed your stay. We thank you for your stay and wish to see you again in future. Best Regards

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend this hotel and stay there again
Wry nice hotel and very friendly people. Clean but some aspects need attention. Bathroom was very clean, needs some money spending on it
Stayed 2 nights in Mar 2023
Response from Mansion on Apr 13, 2023
Good Afternoon We are glad to know that you have enjoyed your stay. We thank you for your stay and wish to see you again in future. Best Regards