Serves lunch and dinner

Reviews of Royal Hotel West Edmonton, Trademark Collection by Wyndham

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 504 out of 1007 reviews" "
Rating 8 - Good. 337 out of 1007 reviews" "
Rating 6 - Okay. 91 out of 1007 reviews" "
Rating 4 - Poor. 52 out of 1007 reviews" "
Rating 2 - Terrible. 23 out of 1007 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Charmayne

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service
Staff was very friendly and accommodating. However our room was a bit dirty, I saw hairs in my jacuzzi tub and washroom sinks before we even used it
Stayed 1 night in May 2024

10/10 Excellent

Randall, grande prairie

Liked: Cleanliness, staff & service, property conditions & facilities
Niceocation
Stayed 2 nights in May 2024

8/10 Good

Janine

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast service!
Stayed 1 night in May 2024
Response from Guest Services on May 22, 2024
Thanks Janinie for the rating - it's greatly appreciated!

10/10 Excellent

Lyle

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here again
Stayed 2 nights in May 2024
Response from Guest Services on May 22, 2024
Thanks Lyle for the rating - it's greatly appreciated!

8/10 Good

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the staff was friendly and willing to do help with any requests.
Stayed 2 nights in May 2024
Response from Guest Services on May 21, 2024
Thanks Tracy for the rating and your comments - they are greatly appreciated!

4/10 Poor

Evan

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Stay was alright at best. Arrived with rooms booked and paid for, yet it still took 35 minutes at the check in desk. Kids running and screaming in the lobby, pets barking as well. To make the best of it, we get placed in a room across from a family with a dog that was barking all night long with no option to switch rooms. Outside of our poor experience, the facility was clean and located in a good area. Definitely felt safe.
Stayed 1 night in May 2024
Response from Guest Services on May 21, 2024
Thank you for taking the time in providing your valuable feedback regarding your stay with us. Although it is never pleasant to hear of any issues on the part of our guests, this feedback does allow us to discover shortcomings and make improvements

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast included. The staff was friendly and helpful. Clean rooms. Quiet night. They offer discounted ticket for the mall water park as well.
Stayed 3 nights in May 2024
Response from Guest Services on May 21, 2024
Thanks Jonathan for the rating and your comments. They are greatly appreciated!

10/10 Excellent

Melonie

Liked: Property conditions & facilities
They let us in a few minutes eagg th my which was great.
Stayed 1 night in May 2024
Response from Guest Services on May 22, 2024
Thanks Melonie for the rating - it's greatly appreciated

8/10 Good

Louis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was close to shopping. The TV was difficult to watch from the bed as it was to far over on the side. the bathroom light reflected off a mirror where the coffee bar was right to the bed, which woke me when my spouse went to the washroom early in the morning
Stayed 1 night in May 2024
Response from Guest Services on May 21, 2024
Thanks Louis for the rating and your observations. they are greatly appreciated!

10/10 Excellent

Aaron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in May 2024
Response from Guest Services on May 21, 2024
Thanks Aaron for the rating - it's greatly appreciated!

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, great location. Building is a bit dated but overall a very comfortable place to stay. Breakfast was adequate.
Stayed 1 night in May 2024
Response from Guest Services on May 21, 2024
Thanks Peter for the rating and your comments, they are greatly appreciated!

2/10 Terrible

Ellie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast is ok, not many fruit options. Property is old and no renovations. Not very clean either. Staff are friendly.
Stayed 1 night in May 2024
Response from Guest Services on May 21, 2024
Thank you for taking the time in providing your valuable feedback regarding your stay at the Royal Hotel West Edmonton. Although it is never pleasant to hear of any issues on the part of our guests, this feedback does allow us to discover shortcomings and make improvements.

10/10 Excellent

kk

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the trip there
Stayed 2 nights in May 2024
Response from Guest Services on May 21, 2024
Thanks KK for the rating - it's greatly appreciated

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on May 13, 2024
Thanks Russell for the rating - it's greatly appreciated!

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were amazing. The only thing I can suggest is that a few things need to be updated and just renovated.
Stayed 2 nights in May 2024
Response from Guest Services on May 13, 2024
Thanks Jennifer for the rating and your comments - they are greatly appreciated!

8/10 Good

Aaron

Pet friendly
Stayed 1 night in May 2024
Response from Guest Services on May 10, 2024
Thanks Aaron for the rating - it's greatly appreciated!

8/10 Good

Katherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
good experience with group
Stayed 2 nights in May 2024
Response from Management on May 9, 2024
Thanks for the review, Katherine!

10/10 Excellent

Mason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent
Stayed 2 nights in May 2024
Response from Guest Services on May 8, 2024
Thanks Mason for the rating - it's greatly appreciated!

8/10 Good

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities
Breakfast was very good and the staff was very nice.
Stayed 2 nights in Apr 2024
Response from Guest Services on May 8, 2024
Thanks Diane for the rating and your comments - they are greatly appreciated!

10/10 Excellent

Haniyeh

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly manager and clean room
Stayed 1 night in Mar 2024
Response from Guest Services on May 6, 2024
Thanks Haniyeh for the rating and your comments. They are greatly appreciated!

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the beds really comfy. The staff were all friendly and it waa a very convinient check in and out system.
Stayed 1 night in May 2024
Response from Guest Services on May 14, 2024
Thanks Elizabeth for the rating and your comments, they are greatly appreciated!

8/10 Good

Omodolapo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on May 6, 2024
Thanks Omodolapo for the rating - it's greatly appreciated!

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on May 6, 2024
Thanks Michelle for the rating. It's greatly appreciated

10/10 Excellent

Traylee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were not to warm and it was close to the mall
Stayed 1 night in Apr 2024
Response from Guest Services on May 6, 2024
Thanks Traylee for the rating and your comments. They are greatly appreciated!

10/10 Excellent

LOUIS KAI YUEN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good zero and fast check in
Stayed 1 night in May 2024
Response from Guest Services on May 6, 2024
Thanks Louis for the rating and your comments. They are greatly appreciated

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 30, 2024
Thanks Kevin for the rating - it's greatly appreciated

10/10 Excellent

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean comfortable rooms
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 26, 2024
Thanks Ashley for the rating and your comments. We are looking forward to your return to Edmonton and the Royal Hotel West

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel amenities were a good value for what I had paid for such as the breakfast and helpful staff. The internet was extremely slow or unreliable, so I think that could use an upgrade.
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 25, 2024
Thanks Rating for the rating and your comments. Our upgrade to the Wi Fi network will be completed this week. You should see a greatly improved connection to your devices on your next visit to Edmonton and the Royal Hotel West

10/10 Excellent

Roxanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and accommodating. Rooms are clean and quiet. Complimentary breakfast was hot and tasty. Location is easy to access and there is ample parking.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 25, 2024
Thank you for taking the time to tell us about your experience at Royal Hotel West Edmonton, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I did share your comments with our team, who were encouraged by your remarks. Here at the Royal Hotel West Edmonton, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Della

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and clean and reasonably priced
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 25, 2024
Thank you for taking the time to tell us about your experience at Royal Hotel West Edmonton, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I did share your comments with our team, who were encouraged by your remarks. Here at the Royal Hotel West Edmonton, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Venus

Stayed 3 nights in Apr 2024
Response from Guest Services on May 15, 2024
Thanks Venus for the rating - it's greatly appreciated!

10/10 Excellent

louise

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, always pleasant and accommodating Had trouble with tv the last time I was there. Had a difficult time changing channels and the chair was so low. Possibly broken because I couldn’t raise it to the level I wanted.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 25, 2024
Thank you for your feedback. I do apologize on the housekeeping oversight. It is certainly not typical of guests to experience such issues while staying with us. We strive to provide the best customer experience possible all our guests and I am sorry we failed to meet this expectation. I am confident you will see a marked improvement on your next stay with us.

10/10 Excellent

Sue

Stayed 1 night in Apr 2024
Response from Guest Services on May 13, 2024
Thanks Sue for the rating - it's greatly appreciated!

8/10 Good

NATALIA

Stayed 1 night in Apr 2024
Response from Guest Services on May 13, 2024
Thanks Natalia for the rating - it's greatly appreciated!

8/10 Good

Tyson

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great price rooms are the cookie cutter 2 queen design as everywhere else. The included breakfast was nice. Nothing fancy but was a nice selection of hot foods. Rooms and hallways were very clean not much for other amenities but was a nice simple cost effective stay. Would absolutely recommend.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 22, 2024
Thank you for taking the time to tell us about your experience at Royal Hotel West Edmonton, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I did share your comments with our team, who were encouraged by your remarks. Here at the Royal Hotel West Edmonton, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great . Lots of good food options nearby. We ate at the restaurant, really good food and drink
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 22, 2024
Thank you for taking the time to tell us about your experience at Royal Hotel West Edmonton, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I did share your comments with our team, who were encouraged by your remarks. Here at the Royal Hotel West Edmonton, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Robert, Airdrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was good and quiet. The breakfast was awesome that came with the stay. Thanks to all the staff.
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 22, 2024
Thank you for taking the time to tell us about your experience at Royal Hotel West Edmonton, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I did share your comments with our team, who were encouraged by your remarks. Here at the Royal Hotel West Edmonton, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Rena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 23, 2024
Thanks Rena for your rating - it's greatly appreciated

8/10 Good

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 22, 2024
Thanks Brittney for the rating - it's greatly appreciated

8/10 Good

Marni

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very kind and helpful! Breakfast was great!
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 22, 2024
Thanks Marni for the rating - it's greatly appreciated

6/10 Okay

Joann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing is wifi sucks, had to use my data just to do google search and map my destinations. Other than that it was great
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 22, 2024
Thanks Joann for the rating and your comments. Our upgrade to the Wi Fi network will be completed this week. You should see a greatly improved connection to your devices

10/10 Excellent

Abdelaziz

Stayed 1 night in Apr 2024
Response from Guest Services on Apr 22, 2024
Thanks Abdelaziz for the rating - it's greatly appreciated

6/10 Okay

Joe

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 22, 2024
Thanks Joe for the rating - it's greatly appreciated

10/10 Excellent

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area , good breakfast included in rate. Spacious room. Comfy and clean
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 22, 2024
Thanks Valerie for the rating and your comments - it's greatly appreciated!

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet! Clean and comfortable!!
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 19, 2024
Thank you for taking the time to tell us about your experience at Royal Hotel West Edmonton, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I did share your comments with our team, who were encouraged by your remarks. Here at the Royal Hotel West Edmonton, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Donald

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, upgraded my room to a king bed in the executive wing which was very spacious , quiet and con=mfortable. Left my reading glasses there on Tuesday and phoned to report them missing on Thursday. They were located within 10 minutes by the cleaning staff and will be mailed back to be at no charge. Excellent service
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 19, 2024
Thank you for taking the time to tell us about your experience at Royal Hotel West Edmonton, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I did share your comments with our team, who were encouraged by your remarks. Here at the Royal Hotel West Edmonton, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

nada

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 19, 2024
Thanks for staying with us

10/10 Excellent

Katherine Grace

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are accommodating and pleasant
Stayed 3 nights in Apr 2024
Response from Guest Services on Apr 18, 2024
Thanks Katherine for the rating. I will be sharing your comments with my team

8/10 Good

Gustavo

Liked: Cleanliness
Nine
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 16, 2024
Thanks Gustavo for the the rating - it's greatly appreciated

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & comfy beds
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 16, 2024
Thank you for taking the time to tell us about your experience at Royal Hotel West Edmonton, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I did share your comments with our team, who were encouraged by your remarks. Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.