All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Johnthank you for your nice feedback.We are happy that you enjoyed your stay with us.We wish you a nice day and hope to be able to welcome you soon again.Kind regards Natalie Schenk
Dear Erikthank you for your nice feedback.We are happy that you enjoyed your stay with us.We wish you a nice day and hope to be able to welcome you soon again.Kind regards Natalie Schenk
We loved that this hotel was connected to the airport.
Stephen
Stayed 1 night in Apr 2024
Response from GSC on May 3, 2024
Dear Stephenthank you for your nice feedback.We are happy that you enjoyed your stay with us.We wish you a nice day and hope to be able to welcome you soon again.Kind regards Natalie Schenk
Dear Davidthank you for your nice feedback.We are happy that you enjoyed your stay with us.We wish you a nice day and hope to be able to welcome you soon again.Kind regards Natalie Schenk
10/10 Excellent
Michael
Business traveler
Apr 19, 2024
Liked: Property conditions & facilities
It had a nice bathtub! 😊👍
Michael
Stayed 1 night in Apr 2024
Response from GSC on Apr 19, 2024
Dear Michael thank you for your nice feedback.We are happy that you enjoyed your stay with us.We wish you a nice day and hope to be able to welcome you soon again. Kind regards Natalie Schenk
10/10 Excellent
Maria
Traveled with family
Mar 8, 2024
Liked: Amenities
very good
Maria
Stayed 1 night in Feb 2024
Response from GSC on Apr 2, 2024
Dear Mariathank you for your nice feedback.We are happy that you enjoyed your stay with us.We wish you a nice day and hope to be able to welcome you soon again. Kind regards Natalie Schenk
Built in a car park it's great idea to be close to the airport and is well designed.
Only the restaurant offers outside view
John
Stayed 1 night in Mar 2024
Response from GSC on Mar 8, 2024
Dear John,thank you for your nice feedback.We are happy that you enjoyed your stay with us.We wish you a nice day and hope to be able to welcome you soon again.Kind regards Natalie Schenk
8/10 Good
Simen
Feb 21, 2024
Simen
Stayed 1 night in Feb 2024
Response from GSC on Feb 22, 2024
Vielen Dank für Ihr positves Feedback. Wir freuen uns, dass es Ihnen bei uns gefallen hat.Wir wünschen Ihnen einen schönen Tag und freuen uns, sollten Sie uns bald einmal wieder besuchen .Herzliche GrüßeNatalie Schenk
4/10 Poor
Verified traveler
Business traveler
Feb 19, 2024
Liked: Staff & service
Not as good as expected
Convenient for late evening arrival and early start, but incredibly expensive and terrible internet. Internet was seriously slow - I mean it was similar to the old dial up speed! I resorted to tethering my laptop to my 4G phone. Shower head was like a wild snake, plus dirty attachments. Note: this is not a Sheraton. It's a Marriott Bonvoy.
Verified traveler
Stayed 1 night in Feb 2024
Response from GSC on Feb 20, 2024
Many thanks for the effort made to inform us about the experiences you made during your stay at the Sheraton Dusseldorf Airport Hotel. We apologize for the inconveniences you had to encounter. We deeply regret that your stay did not meet your expectations. Please do not hesitate to contact reception next time if there are any problems. We will give you immediate support.Please rest assured that we took your comments very seriously and use them to verify and improve our standards. Once again we thank you for your cooperation in our development towards the satisfaction of clients such as yourself. We would be very glad to welcome you back to the Sheraton Dusseldorf Airport Hotel and we will do our up most to convince you of our high service standards.It would be a great pleasure to assist you personally with any new booking when you are next time in Dusseldorf. If you have any further questions please do not hesitate to contact us.
Dear Jose,thank you for your nice feedback.We are happy that you enjoyed your stay with us.We wish you a nice day and hope to be able to welcome you soon again.Kind regardsNatalie Schenk
10/10 Excellent
Jose de Jesus
Feb 5, 2024
Jose de Jesus
Stayed 3 nights in Jan 2024
Response from GSC on Feb 6, 2024
Dear Jose,thank you for your nice feedback. It is good to hear that you had a nice stay with us. We wish you a nice day and hope to be able to welcome you again soon.Kind regardsNatalie Schenk
10/10 Excellent
Marielle
Feb 3, 2024
Marielle
Stayed 2 nights in Jan 2024
Response from GSC on Mar 21, 2024
Dear Mariellethank you for your nice feedback.We are happy that you enjoyed your stay with us.We wish you a nice day and hope to be able to welcome you soon again.Kind regards Natalie Schenk
Dear Paulina,Thank you for your nice feedback. We are happy that you enjoyed your stay with us.We wish you a nice day and hope to be able to accommodate you soon again.Kind regardsNatalie Schenk
10/10 Excellent
Kristina
Jan 8, 2024
Kristina
Stayed 2 nights in Jan 2024
Response from GSC on Jan 11, 2024
Dear Kristina,Thank you for your nice feedback. We are happy that you enjoyed your stay with us.We wish you a nice day and hope to be able to accommodate you soon again.Kind regardsNatalie Schenk
10/10 Excellent
S
Jan 8, 2024
S
Stayed 1 night in Jan 2024
Response from GSC on Jan 11, 2024
Thank you for your nice feedback. We are happy that you enjoyed your stay with us.We wish you a nice day and hope to be able to accommodate you soon again.Kind regardsNatalie Schenk
Stayed just for one night after a long haul flight. Would definitely be happy to come back ☺️
Carrie
Stayed 1 night in Dec 2023
Response from GSC on Jan 2, 2024
Dear Carrie,thank you for your nice feedback. We are happy that you enjoyed your stay with us.We wish you all the best and hope to be able to welcome you soon again.Kind regardsNatalie Schenk
I was greeted by a very sweet lady, and was upgraded to a higher room type without even asking. I would stay again and totally recommend it!! It was quiet, clean and I actually slept all the way trough the next day. Great Hotel, way better then the Hilton.
Manuel
Stayed 1 night in Dec 2023
Response from GSC on Jan 2, 2024
Dear Manuel,thank you for your nice feedback. We are happy that you enjoyed your stay with us.We wish you all the best and hope to be able to welcome you soon again.Kind regardsNatalie Schenk
The front desk staff were amazing. Not only was the check-in friendly and efficient, but they actually came to the room to reset the wifi and demonstrate how the coffee machine worked. In other hotels, they would have walked you through it on the phone. I was very impressed!
Christine
Stayed 1 night in Dec 2023
Response from GSC on Dec 27, 2023
Dear Christine,thank you for your nice feedback. We are very happy that you enjoyed your stay with us. We will forward your nice words to our colleagues from the front desk. We wish you a nice day and hope to be able to welcome you at our hotel soon again.Kind regardsNatalie Schenk
Dear Sally,thank you for your nice feedback. We are happy that you enjoyed your stay with us.We wish you a nice day and hope to be able to welcome you soon again.Kind regardsNatalie Schenk
Dear Honie,thank you for your nice feedback. We are happy that you enjoyed your stay with us.We wish you a nice day and hope to be able to welcome you soon again.Kind regardsNatalie Schenk
Thank you for your nice feedback.We are happy that you enjoyed your stay with us.We wish you a nice day and hope to be able to accommodate you again very soon.Kind regardsNatalie Schenk
Dear Jan,thank you for your nice feedback. We are happy that you enjoyed your stay with us.We wish you a nice day and hope to be able to welcome you soon again.Kind regardsNatalie Schenk
10/10 Excellent
Thomas
Nov 19, 2023
Thomas
Stayed 1 night in Nov 2023
Response from GSC on Nov 20, 2023
Dear Thomas,thank you for your nice feedback. We are happy that you enjoyed your stay with us.We wish you a nice evening and hope to be able to welcome you soon again.Kind regardsNatalie Schenk
Dear Michael,thank you for your nice feedback. We are happy that you enjoyed your stay with us.We wish you a nice day and hope to be able to welcome you soon again.Take care.Kind regardsNatalie Schenk
So convenient if you’re flying in or out of DUS, friendly staff, clean, surprisingly quiet rooms.
Amy
Stayed 1 night in Nov 2023
Response from GSC on Nov 16, 2023
Dear Amy,thank you for your nice feedback. We are happy that you enjoyed your stay with us.Hope to be able to welcome you soon again.Have a nice evening.Kind regardsNatalie Schenk
8/10 Good
Duyen
Nov 7, 2023
Liked: Staff & service
This is worth exact as the price posted. The location is perfect and the room is small as describe
Duyen
Stayed 1 night in Aug 2023
Response from GSC on Nov 8, 2023
Dear DuyenThank you for your feedback.We wish you a nice day and hope to welcome you soon again.Kind regardsNatalie Schenk
I stayed at the Sheraton DUS airport before. Perfect location, 2 minutes walk to the Terminals. The rooms are nice, the beds are very comfy, beautiful sheets but they don’t have a refrigerator or mini bar. I prefer the Maritim Hotel at DUS airport.
James C.
Stayed 1 night in Aug 2023
Response from GSC on Sep 4, 2023
Thanks for staying with us. We appreciate your feedback and are glad that you had a pleasant stay.In case you will need a refrigerator the next time, please feel free to ask the colleagues from the front desk for a club room, as these are the rooms with a minibar bar.
Dear Anna,we are pleased to hear that the location of our Sheraton Düsseldorf Airport Hotel was advantageous for you. Indeed, the proximity to the pier gates is one of our main features.We hope that we will be able to welcome you again soon.Yours sincerely,Your Sheraton Düsseldorf Airport Hotel Team
Dear Peter,we are very pleased that you found your stay at the Sheraton Düsseldorf Airport Hotel to be excellent. Your positive feedback is a wonderful confirmation for us that we are on the right track.We hope to welcome you again soon.Yours sincerely,Your Sheraton Düsseldorf Airport Hotel Team
On this visit we had Lukas to greet us. He called my name as we stepped off the elevator. We were both surprised. Lukas also extended a friendly hello from Sarah.
It is very clear that your team is not only highly trained but also extremely personable.
This speaks to a positive team atmosphere that’s clearly lead by a fantastic manager.
Thank you to everyone for making our stay enjoyable.
Scott
Scott
Stayed 1 night in Jul 2023
Response from Natalie Schenk on Sep 4, 2023
Dear Scott,Thanks for staying with us. We appreciate your feedback!We are very happy that you enjoyed your stay with us and hope that we will be able to accommodate you again soon.We wish you a nice day.And once again thank you for your nice message.Kind regards
10/10 Excellent
Peter
Jul 27, 2023
Peter
Stayed 1 night in Jul 2023
Response from GSC on Sep 4, 2023
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
Hyeonglyeol
Jul 17, 2023
Hyeonglyeol
Stayed 3 nights in Jul 2023
Response from GSC on Sep 4, 2023
Thanks for staying with us. We appreciate your feedback!
Only problem for us was the shower didn't work. We were there just for the one night and caught an early flight. So informed the front desk at check out.
Dennis
Stayed 1 night in Jul 2023
Response from GSC on Sep 4, 2023
Thanks for staying with us. We appreciate your feedback!
8/10 Good
Pirooz
Traveled with partner
Jul 14, 2023
Liked: Cleanliness, staff & service
Close to the terminal and very convenient for catching a flight the next day.
Pirooz
Stayed 1 night in Jul 2023
Response from GSC on Sep 4, 2023
Thanks for staying with us. We appreciate your feedback!
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
Russell
Jul 3, 2023
Very friendly service, very clean & quiet room. Hotel staff super nice & helpful: even at 4:00 AM! Very convenient access to the airport - just across the road. Great bed - got a good night sleep before my early flight next morning. They even had a free grab-to- go breakfast set up at 4:00 AM - which was very convenient! I had a perfect stay!!!