Outdoor pool, sun loungers
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Reviews of Vintage Grand Hotel

5 out of 5
Vintage Grand Hotel
Al Fay Road, Sports City, Near Meaisem City Center, Dubai

Reviews

8.2

Very Good

Rating 10 - Excellent. 226 out of 509 reviews" "
Rating 8 - Good. 160 out of 509 reviews" "
Rating 6 - Okay. 66 out of 509 reviews" "
Rating 4 - Poor. 31 out of 509 reviews" "
Rating 2 - Terrible. 26 out of 509 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tiheia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here. I did a spa package and Puna did an amazing job. The front desk staff was very helpful and pleasant. Housekeeping came everyday to make sure my room was clean and that I had fresh towels.
Stayed 1 night in Apr 2024

6/10 Okay

Hossein

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It is not a Hotel!
Stayed 6 nights in Apr 2024

8/10 Good

Tania

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Puna in spa services was Amazing. Housekeeping did a wonderful job with cleaning my room and they were very nice.
Stayed 1 night in Apr 2024

8/10 Good

Hassan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for a business trip. The apartment options are excellent
Stayed 1 night in Feb 2024
Response from Vintage Grand Hotel on Apr 24, 2024
Dear Our Valued Guest, We would like to thank you for choosing our Hotel as your preferred destination and for having your time to leave for us this nice feedback. We are happy that you were satisfied during your stay, we promise you that we will continue working hard in order to meet our guests expectations. It will be our pleasure and honor to have you and your family again in our hotel and we promise that we will keep our high standards. Thank You, The Hotel Management

8/10 Good

JOHN, Duncanville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024
Response from Vintage Grand Hotel on Apr 24, 2024
Dear Our Valued Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay, and We are looking forward to having you again as a guest in our hotel. The Hotel management

8/10 Good

Tania

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet
Stayed 1 night in Apr 2024
Response from Vintage Grand Hotel on Apr 24, 2024
Dear Our Valued Guest, We would like to thank you for choosing our Hotel as your preferred destination and for having your time to leave for us this nice feedback. We are happy that you were satisfied during your stay, we promise you that we will continue working hard in order to meet our guests expectations. It will be our pleasure and honor to have you and your family again in our hotel and we promise that we will keep our high standards. Thank You, The Hotel Management

8/10 Good

Shareen

Liked: Staff & service
Disliked: Cleanliness
Stayed 23 nights in Mar 2024
Response from Vintage Grand Hotel on Apr 24, 2024
Dear Our Valued Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay, and We are looking forward to having you again as a guest in our hotel. The Hotel management

10/10 Excellent

Pierre

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Vintage Grand Hotel on Apr 24, 2024
Dear Our Valued Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay, and We are looking forward to having you again as a guest in our hotel. The Hotel management

10/10 Excellent

Ghadi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was close to every major attraction in dubai. Very queit and comfortable stay. The pool was super clean.
Stayed 4 nights in Mar 2024
Response from Hotel Management on Mar 13, 2024
Dear Our Valued Guest, We would like to thank you for choosing our Hotel as your preferred destination and for having your time to leave for us this nice feedback. We are happy that you were satisfied during your stay, we promise you that we will continue working hard in order to meet our guests expectations. It will be our pleasure and honor to have you and your family again in our hotel and we promise that we will keep our high standards. Thank You, The Hotel Management

10/10 Excellent

TEYMUR

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place Amazing service
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 11, 2024
Dear valued Guest, Warm Greetings from the Vintage Grand Hotel!It is was a pleasure to read your feedback.We always work towards exceeding our guest expectations and such feedback makes me proud of the product and the team with whom I work with. Your comments says it all, that you really enjoyed everything at our hotel.Thank you for the kind words of acknowledgement of our facilities galore, the high level of staff service and impeccable cleanliness we put on the shop floor.Look forward to welcome you back to your home in Dubai!Kind Regards,Vintage Grand Hotel Management

10/10 Excellent

Alaa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommended for short business trips.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 11, 2024
Dear valued Guest, Warm Greetings from the Vintage Grand Hotel!It is was a pleasure to read your feedback.We always work towards exceeding our guest expectations and such feedback makes me proud of the product and the team with whom I work with. Your comments says it all, that you really enjoyed everything at our hotel.Thank you for the kind words of acknowledgement of our facilities galore, the high level of staff service and impeccable cleanliness we put on the shop floor.Look forward to welcome you back to your home in Dubai!Kind Regards,Vintage Grand Hotel Management

10/10 Excellent

Mohmed Ali

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was the best and very helpful and went out of their why plenty of times to help me and my husband when we needed it
Stayed 8 nights in Feb 2024
Response from Hotel Management on Mar 5, 2024
Dear valued Guest, Warm Greetings from the Vintage Grand Hotel!It is was a pleasure to read your feedback.We always work towards exceeding our guest expectations and such feedback makes me proud of the product and the team with whom I work with. Your comments says it all, that you really enjoyed everything at our hotel.Thank you for the kind words of acknowledgement of our facilities galore, the high level of staff service and impeccable cleanliness we put on the shop floor.Look forward to welcome you back to your home in Dubai!Kind Regards,Vintage Grand Hotel Management

10/10 Excellent

abdulla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
الفندق جميل ونظيف ، وانا اعتذر من طاقم التنظيفات ، شكرا بكم
Response from Hotel Management on Mar 4, 2024
Dear Guest , Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Hotel Management Vintage Grand Hotel.

10/10 Excellent

Amer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the staff was amazing
Stayed 7 nights in Feb 2024
Response from Hotel Management on Feb 29, 2024
Dear Valued Guest, Thank you so much for taking the time to post a review, We are so happy to hear that you enjoyed your stay with us, and that our breakfast and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.Hotel Mangment.

10/10 Excellent

Efraim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 29, 2024
Dear Guest , Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Hotel Management Vintage Grand Hotel.

10/10 Excellent

Jin

Stayed 3 nights in Feb 2024
Response from Vintage Grand Hotel on Apr 24, 2024
Dear Our Valued Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay, and We are looking forward to having you again as a guest in our hotel. The Hotel management

6/10 Okay

Aydan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff is not trying to help you. Very poor staff service
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 29, 2024
Dear Guest, Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback, we are very sorry to hear that you didn't have a great experience in our hotel, our mission is to provide excellent guest experience , so we are sorry to let you down. We have taken your feedback on board, and we will strive to make improvements accordingly to further show our deepest apologies and gratitude. Kind regards Hotel Management. Vintage Grand Hotel

2/10 Terrible

Varinder

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 29, 2024
Dear Guest, Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback, we are very sorry to hear that you didn't have a great experience in our hotel, our mission is to provide excellent guest experience , so we are sorry to let you down. We have taken your feedback on board, and we will strive to make improvements accordingly to further show our deepest apologies and gratitude. Kind regards Hotel Management. Vintage Grand Hotel

10/10 Excellent

Yazeed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable safe and excellent staff. Need a car to transport but taxis and ubers are plenty.
Stayed 8 nights in Feb 2024
Response from Hotel Management on Feb 29, 2024
Dear Guest , Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Hotel Management Vintage Grand Hotel.

10/10 Excellent

Savino

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got there, tired and grumpy, but my mood soon changed as every interaction was very pleasant, professional and efficient in short order. I was distressing and enjoying the amenities. The property was five star throughout. Also happy with the price it’s not a convenient place for public transportation but it did work well having a car or taking a cab concierge was also very good to work with and well organized I can comfortably recommend the hotel.
Response from Hotel Management on Feb 29, 2024
Dear Guest , Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Hotel Management Vintage Grand Hotel.

4/10 Poor

Peter

Traveled with family
Disliked: Staff & service, property conditions & facilities
When we went to check in the front staff said the system had gone down and they were unable to check us in and it would take about 20 mins. An hour later we insisted that they check us in manually. The room was decent but I found cockroaches in the bath and the kitchen sink faucet was extremely loose. The do not disturb sign was malfunctioning on the door and therefore cleaning never came to clean the room until I insisted on fresh towels on the 3rd day. For our week stay they only cleaned the room twice and only after I insisted they send someone up. It is quite far from downtown so you need a car. The free parking was excellent.
Stayed 7 nights in Dec 2023
Response from Hotel Management on Mar 6, 2024
We are sad to read your comment and to hear about the situation you have experienced in our hotel.

10/10 Excellent

Queen

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect service
Stayed 10 nights in Dec 2023
Response from Hotel Management on Jan 28, 2024
Dear Guest Thank you so much for taking the time to post a review, we are so happy that that you enjoyed our service during your stay, we work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear, We’d love to welcome you back soon.Warmest Regards.Hotel Management. Vintage Grand Hotel.

4/10 Poor

Zain

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from Management Team on Jan 23, 2024
Dear Our Valued Guest,Greetings From Vintage Grand Hotel, Dubai.We would like to thank for your feedback, we apologize for the inconvenience that you had faced during your stay and we promise that your feedback will be a tip for us to improve our services.Thank You,Hotel Management

2/10 Terrible

EVA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff don’t respond on time when you call. They don’t clean the room,they just lay the bed and that’s all. Everything there was bad. I and my husband didn’t enjoy our stay,so sad.
Stayed 13 nights in Dec 2023
Response from Management Team on Jan 23, 2024
Dear Ms. Eva,Greetings From Vintage Grand Hotel, Dubai.We would like to thank for your feedback, we apologize for the inconvenience that you had faced during your stay and we promise that your feedback will be a tip for us to improve our services.Thank You,Hotel Management

10/10 Excellent

Maghraoui

Stayed 7 nights in Dec 2023
Response from Hotel Managment on Jan 16, 2024
Dear Valued Guest, Thank you for taking the time to fill the feedback about your recent visit at VINTAGE GRAND HOTEL . We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. Your kind words will be shared with our team members which will continue to inspire and motivate the team to deliver exceptional customer service. Thank you for all your choicest accolades. Kind Regards Hotel Management

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Nice hotel , poor service
The hotel is good. Almost no WIfi , guest service is not helpful
Stayed 5 nights in Dec 2023
Response from Management Team on Jan 23, 2024
Dear Our Valued Guest,Greetings From Vintage Grand Hotel, Dubai.We would like to thank for your feedback, we apologize for the Wifi inconvenience that you had faced during your stay and we promise that your feedback will be a tip for us to improve our services.Thank You,Hotel Management

6/10 Okay

BOKYUNG

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Reception staff was so rude
It was 7 days family trip and the start was really good. The location was not so convenient, but it was ok to take a taxi to go to those visiting spots. There was nothing much around the hotel like coffee shop, restaurants and etc. The room was clean and tidy. My parents were satisfied with almost everything. All the staffs were so kind and nice except one reception staff whose name was Anila(?) or Anita Indian lady. She was so rude and not helpful when I spoke to her about my problem. She seemed not to care about customer service. It was so unpleasant to talk to her. She ruined my 6 days good experience with the Vintage grand hotel on my last day. I had to come home with such unpleasant experience which was so bad.
Stayed 6 nights in Dec 2023
Response from Management Team on Jan 23, 2024
Dear Our Valued Guest,Greetings From Vintage Grand Hotel, Dubai.We would like to thank for your feedback, we apologize for the inconvenience that you had faced during your stay and we promise that your feedback will be a tip for us to improve our services.Thank You,Hotel Management

4/10 Poor

Jill

Stayed 1 night in Dec 2023
Response from Management Team on Jan 23, 2024
Dear Our Valued Guest,Greetings From Vintage Grand Hotel, Dubai.We would like to thank for your feedback, we apologize for the inconvenience that you had faced during your stay and we promise that your feedback will be a tip for us to improve our services.Thank You,Hotel Management

2/10 Terrible

Jackson

Stayed 1 night in Dec 2023
Response from Hotel Managment on Jan 16, 2024
Dear Valued Guest, Whilst it was a pleasure to have you as our guest at Vintage Grand Hotel, we are sorry to hear that you were not completely satisfied with your experience. Feedback like yours is very important to us and please be assured that your comments have been passed on to the team to see any required improvement and action. If you could kindly give us more information and write to me directly to gr.manager@vintagegrandhotel.com in the event you give us another chance to host you brilliantly and change your impression of our hotel. Thank you once again and we look forward to welcoming you back. Best regards Hotel Managment

2/10 Terrible

Nick

Stayed 1 night in Oct 2023
Response from guest relation on Dec 3, 2023
Dear Valued Guest,Thank you for taking the time to fill the feedback about your recent visit at VINTAGE GRAND HOTEL . We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. Your kind words will be shared with our team members which will continue to inspire and motivate the team to deliver exceptional customer service.Thank you for all your accolades. Kind Regards Hotel Management

10/10 Excellent

Abdulnaser

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hotel Management on Oct 7, 2023
Dear Valued Guest,Thank you for taking the time to fill the feedback about your recent visit at VINTAGE GRAND HOTEL . We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. Your kind words will be shared with our team members which will continue to inspire and motivate the team to deliver exceptional customer service.Thank you for all your accolades. Kind Regards Hotel Management

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from Hotel Management on Jul 4, 2023
Dear Valued Guest,Thank you for taking the time to fill the feedback about your recent visit at GHAYA GRAND HOTEL . We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. Your kind words will be shared with our team members which will continue to inspire and motivate the team to deliver exceptional customer service.Thank you for all your accolades. Kind Regards Hotel Management

8/10 Good

Salman

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 2 nights in Jun 2023
Response from Hotel Management on Jun 13, 2023
Dear Valued Guest,Thank you for taking the time to fill the feedback about your recent visit at GHAYA GRAND HOTEL . We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. Your kind words will be shared with our team members which will continue to inspire and motivate the team to deliver exceptional customer service.Thank you for all your accolades. Kind Regards Hotel Management

10/10 Excellent

Oshri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Hotel Management on May 23, 2023
Dear Valued Guest,Thank you for taking the time to fill the feedback about your recent visit at GHAYA GRAND HOTEL . We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. Your kind words will be shared with our team members which will continue to inspire and motivate the team to deliver exceptional customer service.Thank you for all your accolades. Kind Regards Hotel Management

8/10 Good

Bruno

Stayed 4 nights in Mar 2023

6/10 Okay

Omar

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 4 nights in Mar 2023

6/10 Okay

Mohammed wasim

Stayed 3 nights in Feb 2023

8/10 Good

Mohammed

Traveled with family
Liked: Room comfort
Good stay for reasonably priced hotel.
Pleasant stay. Location is around 25 minutes from most of the attractions. Gym was nicely equipped and maintained. Breakfast was good too but very crowded. Check in time was too long due to 3 staff members trying to check in many guests. Condition of the room was ok nothing fancy but clean. Toilet’s ventilation didn’t work. The hotel has pharmacy and grocery store onsite. There was a cafe also in the lobby but sometimes nobody there when I visited to attend orders. Parking was good a bit tight for large SUV.
Stayed 2 nights in Feb 2023

8/10 Good

Rochel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it is a pretty good hotel,
Stayed 11 nights in Feb 2023

8/10 Good

Chadi

Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Oshri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great and the breakfast was realy good. The staff was very nice, kind and helpful. I will definitely will back when I will arrived to Dubai.
Stayed 3 nights in Dec 2022
Response from Hotel Management on Jan 5, 2023
Dear Valued Guest,We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations.Your kind words will be shared with our team members which will continue to inspire and motivate the team to deliver exceptional customer service.Kind RegardsHotel Management

2/10 Terrible

Shameeza

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Worsted hotel I ever stayed.
Response from Hotel Management on Jan 5, 2023
Dear Valued Guest, Greetings from the Ghaya Grand! Kindly accept our humble apologies if we fell short in your expectations. We at Ghaya Grand we strive to host our guests brilliantly and assure you that we would not spare any effort to deliver an exceptional service on your next visit to our hotel! Please give us another opportunity to serve you and to change your impression of the hotel given an oppertunity. Look forward to welcome you back soon. Kind Regards, Hotel Management.

10/10 Excellent

Majed

Stayed 3 nights in Dec 2022

6/10 Okay

Bandegne

Liked: Amenities
Disliked: Cleanliness
The staff was not as pleasant, they wake us up for room service early and also we felt harassed to check out. It doesn’t feel like a 5 stars hotel, more a 3 stars. We moved to a better hotel closer to the city. The breakfast was good with lots of variety.
Stayed 2 nights in Nov 2022
Response from Hotel Management on Nov 18, 2022
Dear valued guest, Greetings from Ghaya Grand Hotel. I am sorry that we failed to meet your expectation. As we wait another opportunity to improve your impression. All your points have been brought to concerned departments and we appreciate your feedback. Looking forward seeing you here, Best regards, Ghaya Grand Management

10/10 Excellent

Viorica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Ghaya Grand Hotel was even more than we expected. Very nice hotel, clean, very friendly, dedicated and helpful staff. I will highly recommend this hotel to all our friends. Thank you, Ghaya Grand Hotel.
Stayed 8 nights in Oct 2022
Response from Hotel Management on Nov 4, 2022
Dear Valued Guest,We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations.Your kind words will be shared with our team members which will continue to inspire and motivate the team to deliver exceptional customer service.Kind RegardsHotel Management

8/10 Good

Mohammed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was good, the pool was clean, the gym however was abit small with minimal equipment but still okay. The staff were polite. The room was clean and big and housekeeping were generally quite good. The shower was not good as the door would not close properly so all the water spilt out on the marble flooring and you had to be very careful when walking out of the shower otherwise slip and fall. My rating would be 4/5
Stayed 10 nights in Oct 2022
Response from Hotel Management. on Nov 4, 2022
Dear Valued Guest,Greetings from the Ghaya Grand! Kindly accept our humble apologies if we fell short in your expectations. We at Ghaya Grand we strive to host our guests brilliantly and assure you that we would not spare any effort to deliver an exceptional service on your next visit to our hotel! Please give us another opportunity to serve you and to change your otherwise favorable impression of the hotel. Look forward to welcome you back soon. Kind Regards, Hotel Management.

8/10 Good

Bahman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Very friendly and helpful staff. Good value for money.
Stayed 1 night in Oct 2022
Response from Akanksha Sen| Front Desk & Guest Relations Manager on Oct 27, 2022
Dear Bhaman, Thank you for taking the time to fill the feedback about your recent visit at GHAYA GRAND HOTEL . We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. Your kind words will be shared with our team members which will continue to inspire and motivate the team to deliver exceptional customer service. Kind Regards Hotel Management

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick night away
First time at the hotel and a wonder check in experience. They request a deposit. The hotel is just off E311 and easy to navigate. Lovley restaurants in the hotel. The room was a lovely upgrade with all the amenities. Comfort is top notch. Clean and freash. The surrounding area,Moyor City,has lots of hidden gems. City centre is 5min walk away for shopping. Will definitely stay again.
Stayed 1 night in Oct 2022
Response from Akanksha Sen| Front Desk & Guest Relations Manager on Oct 27, 2022
Dear Gilian ,Thank you for taking the time to fill the feedback about your recent visit at GHAYA GRAND HOTEL . We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. Your kind words will be shared with our team members which will continue to inspire and motivate the team to deliver exceptional customer service. Kind Regards Hotel Management

8/10 Good

Jakob

Stayed 4 nights in Sep 2022
Response from Akanksha Sen| Front Desk & Guest Relations Manager on Oct 27, 2022
Dear Jakob, Thank you for taking the time to fill the feedback about your recent visit at GHAYA GRAND HOTEL . We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. Your kind words will be shared with our team members which will continue to inspire and motivate the team to deliver exceptional customer service. Kind Regards Hotel Management

10/10 Excellent

Mohamed Infas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing stay.
Stayed 2 nights in Aug 2022
Response from Francy Penalosa\ Guest Relation officer on Sep 9, 2022
Thank you for taking the time to fill the feedback about your recent visit at GHAYA GRAND HOTEL .We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations.Your kind words will be shared with our team members which will continue to inspire and motivate the team to deliver exceptional customer service.Kind RegardsHotel Management