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Reviews of Swissôtel Al Murooj Dubai

5 out of 5
Swissôtel Al Murooj Dubai
Al Mustaqbal Steet, Opposite The Dubai Mall Downtown Dubai, Dubai, United Arab Emirates

Reviews

8.4

Very Good

Rating 10 - Excellent. 517 out of 1005 reviews" "
Rating 8 - Good. 279 out of 1005 reviews" "
Rating 6 - Okay. 108 out of 1005 reviews" "
Rating 4 - Poor. 52 out of 1005 reviews" "
Rating 2 - Terrible. 49 out of 1005 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

samira

Traveled with family and small children
Liked: Amenities
Very nice stuff and great location
Stayed 2 nights in May 2024

6/10 Okay

Luis Rodrigo

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The property boasts ample space, and we were particularly pleased with the fact that each room in the apartment had its own bathroom, ensuring maximum comfort for all of us. However, we found the apartment's décor to be rather modest, especially when compared to the luxurious standards set by the hotel itself. Nevertheless, the facilities were impeccably maintained, and the amenities provided were both delightful and perfectly suited to our needs. Despite this, our experience at the reception left something to be desired. While the staff at the hotel entrance were gracious in redirecting us to the apartments and even offered transportation via golf cart, the demeanor of the staff member at the apartment check-in was markedly different. His demeanor was rather solemn, lacking the warmth and hospitality we had encountered at the hotel reception. Furthermore, the check-out process was notably informal and unaccommodating. We simply informed the building guard of our departure, who then relayed the message to reception. No assistance was offered with our luggage or in arranging transportation, and it was only through the kind gesture of the guard that we were able to temporarily store our belongings beside his desk while we grabbed a meal at the mall. Overall, the check-out experience fell short of our expectations and left a negative impression.
Stayed 2 nights in May 2024
Response from Amro Nagah on May 14, 2024
Dear Mr. Rodrigo,We sincerely apologize that your experience was not up to our standards. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Best regards,Amro NagahGeneral Manager

8/10 Good

Santosh Goolab

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice hotel great location to the Mall. Accessibility during peak hours a bit difficult.
Stayed 4 nights in May 2024
Response from Amro Nagah on May 13, 2024
Dear Mr. Santosh,Thank you for taking the time to rate our hotel. We really appreciate your positive rating and comments.Best regards,Amro NagahGeneral Manager

6/10 Okay

hatice, ankara

Liked: Property conditions & facilities
rooms are old,
Stayed 3 nights in Apr 2024
Response from Amro Nagah on May 8, 2024
Dear Mr. Hatice,Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are currently reviewing opportunities for improvements, including renovations to enhance the overall guest experience. We appreciate that you have shared your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amro Nagah General Manager

8/10 Good

ali

Stayed 2 nights in May 2024

10/10 Excellent

Olivia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and wonderful staff My only comment would be not to take advantage of the hotel vehicles as taxis are significantly cheaper!
Stayed 3 nights in Apr 2024
Response from Amro Nagah on May 5, 2024
Dear Ms. Olivia,Thank you for taking the time to rate our hotel. We really appreciate your excellent rating and comments.Best regards,Amro NagahGeneral Manager

4/10 Poor

Walied, Milton

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Check in was really a painful experience. Setting wasn’t great either, was no power in the rooms for the entire night throughout the morning. Not going back to this property.
Stayed 1 night in May 2024
Response from Amro Nagah on May 5, 2024
Dear Mr. Walied,On behalf of our team and myself at Swissotel Al Murooj Dubai, we wish to thank you immensely for taking the time to convey your comments about your experience during your stay with us. Please allow me to express my deepest apologies for the inconveniences that you experienced and we understand your frustration as we failed to provide you with the degree of service you expected from our hotel.With much regret, we learnt about the inconvenience caused due to a recent emergency electricity shutdown. We were forceful to carry out an unforeseen major repair works in our main electrical panel to ensure the safety and security of our valued guests, which leads to a shutdown of 8 hrs. Please accept our sincere apologies for the inconvenience caused.Once again, we truly thank you for your time and feedback. We hope that you will give us the opportunity to better serve you in the future. We look forward to welcoming you back to our hotel. Kindest regards,Amro NagahGeneral Manager

10/10 Excellent

Charlotte

Stayed 3 nights in Apr 2024
Response from Amro Nagah on May 16, 2024
Dear Ms. Charlotte,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

6/10 Okay

Kabir Singh

Stayed 1 night in Apr 2024
Response from Amro Nagah on May 12, 2024
Dear Mr. Singh,Thank you for rating us. We are glad we were able to meet your expectations.Best regards,Amro NagahGeneral Manager

4/10 Poor

Kimberley

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to Dubai Mall. Would never stay again. No coffee in rooms. No ice. $8 Canadian for the smallest bottle of coke.
Stayed 4 nights in Apr 2024
Response from Amro Nagah on Apr 13, 2024
Dear Ms. Kimberley,Thank you for your comments about your recent stay with us at Swissotel Al Murooj Dubai.With much regret, we read that we did not meet your expectations in terms of our facilities and services. While coffee and ice do not belong to the standard amenities set-up, these are available through Guest Services. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, we regret that your stay at Swissotel Al Murooj did not fully meet your expectations, however, hope nevertheless to welcome you at another opportunity. Kind regards,Amro NagahGeneral Manager

2/10 Terrible

Carlos

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
old apartments, not remodeled, ugly smell.
Stayed 4 nights in Mar 2024
Response from Amro Nagah on Apr 6, 2024
Dear Mr. Carlos,Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are currently reviewing opportunities for improvements, including renovations to enhance the overall guest experience. We appreciate that you have shared your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amro Nagah General Manager

10/10 Excellent

Donato

Stayed 3 nights in Mar 2024
Response from Amro Nagah on Apr 25, 2024
Dear Mr. Donato,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

6/10 Okay

Rajinder

Stayed 2 nights in Mar 2024
Response from Amro Nagah on Apr 23, 2024
Dear Mr. Rajinder,We are sorry to hear your experience fell short of your expectations. Discussing your rating further, please reach out to us directly with further information to ensure we can deliver a better experience next time. Best regards,Amro NagahGeneral Manager

4/10 Poor

Jagpaul

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
I’m pretty generous in my reviews but this I feel the need to really provide a detailed review for young families. This hotel (apartment side) really appealed to us because of the proximity of the Dubai Mall and Burj K & the fact that there was 5 of us. The only positive of booking this hotel is the location. No need for Uber or taxi (15-25 min ride from airport depending on traffic- as an aside government taxi’s are 60 percent cheaper than Ubers- we paid 48-55 Dirham. Walking distance to mall is 5 min. You have to cross two easy intersection crosswalks. We were placed on the 5th floor. Upon entering the suite, all I can say is that it was below par. The rugs were absolutely disgusting and stained (not sure why there isn’t tile only all around) we walked continuously on crocs inside. The furniture is quite dated (80s style Couches) and the washrooms are also quite dated - something of what you would see at a motel 6. The kitchen was so disgusting that we didn’t step foot. We would have paid couple hundred more at more up to date place had we known. The hallway of the 5th floor also had a terrible smell. I also made two toll free collect calls to my credit card company and was charged 60 Dirham. The staff did not understand my objection to this. On our first night, we had a fire alarm wake us up at 1 a.m. When we asked for an explanation the day after, none was given. The main hotel that is connected to the apartment seemed nice- nice pool area
Stayed 3 nights in Mar 2024
Response from Amro Nagah on Apr 6, 2024
Dear Mr. Jagpaul,Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are currently reviewing opportunities for improvements, including renovations to enhance the overall guest experience. We appreciate that you have shared your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amro Nagah General Manager

8/10 Good

Chin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay
Response from Amro Nagah on Apr 1, 2024
Dear Ms. Chin,We take pride in knowing that you have had an enjoyable stay at Swissotel Al Murooj Dubai. Thank you for staying with us and for sharing your experience with other travelers.We are looking forward to welcoming you back soon.Best regards,Amro NagahGeneral Manager

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Amro Nagah on Mar 30, 2024
Dear Ms. Emma,Thank you for rating us. We are glad we were able to meet your expectations.Best regards,Amro NagahGeneral Manager

10/10 Excellent

Kiran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Amro Nagah on Mar 25, 2024
Dear Mr. Kiran,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

8/10 Good

Nassar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Maintenance slightly lacking
Stayed 7 nights in Mar 2024
Response from Amro Nagah on Mar 18, 2024
Dear Mr. Nassar,Thank you for your feedback. I am glad that in general, you enjoyed your stay with us.We have noted your comments and be assured that this will be assessed.Looking forward to welcoming you back in the near future.Best regards,Amro NagahGeneral Manager

6/10 Okay

Fahad

Hotel is understaff. Need to improve customer service.
Stayed 1 night in Mar 2024
Response from Reservations department on Mar 17, 2024
Dear Fahad Suleman,Please let us know what was challenging you during your pervious stay, in order to escalate directly with our management.Your reservation Team!Swissôtel Al Murooj Dubai!

8/10 Good

Mirza

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall the experience was good but could have been better. We noticed that the room service was not as great. The food did not taste as good as we expected from this type of hotel.
Stayed 3 nights in Mar 2024
Response from Amro Nagah on Mar 17, 2024
Dear Mr. Mirza,Thank you for your feedback. I am glad that in general, you enjoyed your stay with us.We have noted your comments and be assured that this will be assessed.Looking forward to welcoming you back in the near future.Best regards,Amro NagahGeneral Manager

10/10 Excellent

Housam

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
N
Stayed 10 nights in Mar 2024
Response from Amro Nagah on Mar 17, 2024
Dear Mr. Housam,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

10/10 Excellent

Safa

Stayed 5 nights in Feb 2024
Response from Amro Nagah on Mar 30, 2024
Dear Ms. Safa,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

10/10 Excellent

Rosendo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Amro Nagah on Mar 7, 2024
Dear Mr. Rosendo,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

10/10 Excellent

navil eldamouni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 4 nights in Feb 2024
Response from Amro Nagah on Mar 24, 2024
Dear Mr. Navil,Thank you for taking the time to rate our hotel. We really appreciate your excellent rating and comments.Best regards,Amro NagahGeneral Manager

10/10 Excellent

Anne-Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Amro Nagah on Mar 5, 2024
Dear Ms. Anne-Marie,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

6/10 Okay

Mimo

Stayed 2 nights in Feb 2024
Response from Amro Nagah on Mar 4, 2024
Dear Mr. Mimo,Thank you for rating us. We are glad we were able to meet your expectations.Best regards,Amro NagahGeneral Manager

8/10 Good

Sviatlana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the hotel for a week in February. The hotel is really well located in the downtown with the proximity to the mall, shops, pharmacy etc. The room was cleaned daily and the staff was very helpful and responsive. The room is really big and cosy. We recommend the hotel!
Stayed 8 nights in Feb 2024
Response from Amro Nagah on Feb 26, 2024
Dear Ms. Sviatlana,We take pride in knowing that you have had an enjoyable stay at Swissotel Al Murooj Dubai. Thank you for staying with us and for sharing your experience with other travelers.We are looking forward to welcoming you back soon.Best regards,Amro NagahGeneral Manager

10/10 Excellent

Sidney

Stayed 1 night in Feb 2024
Response from Amro Nagah on Feb 27, 2024
Dear Mr. Sidney,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

6/10 Okay

MARIE

Liked: Cleanliness, staff & service, room comfort
OK for a short stay
Although quite dated, the apartment was very comfortable in terms of space and bedding. It is located within walking distance of the Dubai Mall which can be practical to some. The main problem is the noise: - external: traffic does not die down before midnight or 1:00 am - internal: you can hear neighbors above in the middle of the night
Stayed 2 nights in Feb 2024
Response from Amro Nagah on Feb 25, 2024
Dear Ms. Marie,Thank you for your feedback. I am glad that in general, you enjoyed your stay with us.We have noted your comments and be assured that this will be assessed.Looking forward to welcoming you back in the near future.Best regards,Amro NagahGeneral Manager

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and fit our needs.
Stayed 6 nights in Feb 2024
Response from Amro Nagah on Feb 26, 2024
Dear Mr. Scott,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

10/10 Excellent

Estrella

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Amro Nagah on Feb 25, 2024
Dear Ms. Estrella,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

6/10 Okay

Moh'd

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This is just nice facility
Stayed 1 night in Feb 2024
Response from Amro Nagah on Feb 20, 2024
Dear Mr. Moh'd,Thank you for rating us. We are glad we were able to meet your expectations.Best regards,Amro NagahGeneral Manager

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Best regards, Amro Nagah General Manager on Feb 18, 2024
Dear Mr. Mohamed, Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.

8/10 Good

Mohammad

Stayed 1 night in Feb 2024
Response from Best regards, Amro Nagah General Manager on Feb 18, 2024
Dear Mr. Mohammad,Thank you for rating us. I am glad that in general, you enjoyed your stay with us.Looking forward to welcoming you back in the near future.

8/10 Good

Luis Armando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2024
Response from Best regards, Amro Nagah General Manager on Feb 18, 2024
Dear Mr. Armando,Thank you for rating us. I am glad that in general, you enjoyed your stay with us.Looking forward to welcoming you back in the near future.

8/10 Good

Futoshi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff service is good enough and very convenient place if going to Dubai mall. Variety of Breakfast meal, also I can recommend dinner buffet, especially international buffet which serving weekend is good. You can take a dinner and take all you can eat. Also the buffet price is reasonable. No need to try to find outside restaurants. Just consider that check in / out are slightly taking time. I’m not sure why that’s so. It might be not enough something to proceed it.
Stayed 3 nights in Feb 2024
Response from Kindest regards, Amro Nagah General Manager on Feb 13, 2024
Dear Mr. Futoshi,Thank you very much for taking the time to review your recent stay with us at the Swissotel Al Murooj Dubai.I am glad that in general, you enjoyed your stay with us. We have noted your comments and be assured that this will be assessed and rectified as required.Thank you once again for your time. On behalf of my team, I look forward to welcoming you once more to the Swissotel Al Murooj Dubai in the near future.

6/10 Okay

wahida

Traveled with family
The hotel was very noisy , every thing was old and smells. The hotel customers service was slow and not very helpful.
Stayed 5 nights in Feb 2024
Response from Amro Nagah General Manager on Feb 13, 2024
Dear Ms. Wahida,Thank you very much for your review of your recent stay with us at Swissotel Al Murooj Dubai. With much regret we learnt that we did not meet your expectations for which we sincerely apologize. Please be assured that your valued comments and suggestions will be assessed and rectified as required. Our ultimate goal is not only to meet but exceed guests’ expectations and with your valued feedback we are again a step further. Thank you very much!Looking forward to welcoming you back to Swissotel Al Murooj Dubai in the near future, we remain with kind regards,

4/10 Poor

Faisal

Liked: Staff & service
Disliked: Room comfort
you should not have rooms like 246, very noisy all day, cant sleep late night guests in the lobby loudly talking
Stayed 2 nights in Feb 2024
Response from Kind regards, Amro Nagah General Manager on Feb 10, 2024
Dear Mr. Faisal, Thank you very much for taking time to submit your review.Your insight about your experience is important to us in our efforts to improve our services to all of our guests. We sincerely apologize for the inconvenience endured during your stay. I understand that this was very upsetting and we at no level wish to distress you and any of our guests. Rest assured that we are working on improving the areas that have been pointed out. We hope that we can still welcome you back in the near future.

10/10 Excellent

EunSuk

Stayed 1 night in Feb 2024
Response from Best regards, Amro Nagah General Manager on Feb 6, 2024
Dear Mr. EunSuk, Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.

10/10 Excellent

Sanjeev

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from Amro Nagah on Jan 27, 2024
Dear Mr. Sanjeev, Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

6/10 Okay

luvia

Traveled with family
Liked: Cleanliness, staff & service
Everything was fine only they need to improve with new furniture theyvare really old and for the price they were charging for night
Stayed 4 nights in Dec 2023
Response from Amro Nagah on Jan 22, 2024
Dear Ms. Iuvia,Thank you for your feedback. I am glad that in general, you enjoyed your stay with us.We have noted your comments and be assured that this will be assessed.Looking forward to welcoming you back in the near future.Best regards,Amro NagahGeneral Manager

10/10 Excellent

Martin

Stayed 4 nights in Jan 2024
Response from Amro Nagah on Jan 12, 2024
Dear Mr. Martin,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

2/10 Terrible

Said

Stayed 2 nights in Jan 2024
Response from Amro Nagah on Jan 12, 2024
Dear Mr. Said,We are sorry to hear your experience fell short of your expectations. Discussing your rating further, please reach out to us directly with further information to ensure we can deliver a better experience next time. Best regards,Amro NagahGeneral Manager

2/10 Terrible

Arshin

Stayed 4 nights in Dec 2023
Response from Amro Nagah on Jan 10, 2024
Dear Mr. Arshin,We are sorry to hear your experience fell short of your expectations. Discussing your rating further, please reach out to us directly with further information to ensure we can deliver a better experience next time. Best regards,Amro NagahGeneral Manager

10/10 Excellent

Lorenzo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Amro Nagah on Jan 8, 2024
Dear Mr. Lorenzo,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

6/10 Okay

Ahmed

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
My room was on 2nd floor and on road it was so noisy I asked for room change but I was ignored. Also the soaps quality was bad
Stayed 3 nights in Jan 2024
Response from Amro Nagah on Jan 8, 2024
Dear Mr. Ahmed,We sincerely apologize that your experience was not up to our standards. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Best regards,Amro NagahGeneral Manager

2/10 Terrible

Agustin, Jenks

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room wasn't properly clean. The entire carpet smelled of sand; the illumination was so poor that my family had to remove all of the carpet to see well. The wood floor had a hole, and the bathroom view was hung. Also, I try to call Expedia to complain about the situation. We check out on the 01st of January at 11:00 am.
Stayed 14 nights in Dec 2023
Response from Amro Nagah on Jan 8, 2024
Dear Ms. Agustin,We sincerely apologize that your experience was not up to our standards. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Best regards,Amro NagahGeneral Manager

6/10 Okay

Masood

Traveled with family
Liked: Cleanliness, staff & service
The only good I thought was its close to Dubai Mall, but with traffic and signals and main road, its better to drive everywhere. Breakfast was good. And the beds were comfortable.
Stayed 3 nights in Dec 2023
Response from Amro Nagah on Jan 8, 2024
Dear Mr. Masood,Thank you for taking the time to rate our hotel. We really appreciate your positive rating and comments.Best regards,Amro NagahGeneral Manager

10/10 Excellent

muhammad

Stayed 1 night in Dec 2023
Response from Amro Nagah on Jan 8, 2024
Dear Mr. Muhammad,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

4/10 Poor

ABDUL RAHIM

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The Apartments at the Hotel are old and dated compared to Al-Ghurair Living. Also the windows are not properly double glazed so the traffic noise is on whole night as Apartments next to busy highway . Very hard to sleep. You have to wait for a buggy/golf cart to go for breakfast or walk. Not very convenient. The hotel is perfect for Dubai Mall. The breakfast is not upto standard aa menu is limited and very congested. The whole place needs a makeover. Should be a 3-Star not a 5-Star. Only positive was the Staff were courteous. I would suggest Al-Ghurair to any visitor as the apartments and hotel rooms are in one location and there is a mall within. Not satisfied with my stay in this other hotel
Stayed 5 nights in Dec 2023
Response from Amro Nagah on Jan 8, 2024
Dear Mr. Abdul Rahim,We sincerely apologize that your experience was not up to our standards. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Best regards,Amro NagahGeneral Manager