Breakfast, lunch, dinner served; international cuisine

Reviews of Holiday Inn & Suites Dubai Festival City, an IHG Hotel

Holiday Inn & Suites Dubai Festival City, an IHG Hotel
Gateway Avenue, Festival City, Dubai

Reviews

9.2

Wonderful

Rating 10 - Excellent. 248 out of 362 reviews" "
Rating 8 - Good. 87 out of 362 reviews" "
Rating 6 - Okay. 10 out of 362 reviews" "
Rating 4 - Poor. 8 out of 362 reviews" "
Rating 2 - Terrible. 9 out of 362 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

XING

Liked: Cleanliness, staff & service, property conditions & facilities
All
Stayed 1 night in Apr 2024

8/10 Good

Omar

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 7 nights in Apr 2024

10/10 Excellent

Amro

Liked: Cleanliness, staff & service, property conditions & facilities
I like all and thank you for a great service
Stayed 1 night in Apr 2024
Response from George Tawfik on Apr 15, 2024
Dear Amro,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 Excellent

Amro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for great service
Stayed 1 night in Apr 2024
Response from George Tawfik on Apr 15, 2024
Dear Amro,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

2/10 Terrible

Zlata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from George Tawfik on Apr 15, 2024
Dear Zlata,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 Excellent

Sarbjit

Liked: Cleanliness, amenities
Close to airport and shopping
Stayed 3 nights in Mar 2024
Response from George Tawfik on Apr 1, 2024
Dear Sarbjit,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 Excellent

Harpreet

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome
Stayed 2 nights in Mar 2024
Response from George Tawfik on Mar 29, 2024
Dear Harpeet,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 Excellent

Chintan Arvindbhai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay with Holiday Inn Festival City was amazing! Very friendly staff and lovely food!
Stayed 6 nights in Feb 2024
Response from George Tawfik on Mar 15, 2024
Dear Chintan,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

2/10 Terrible

Ahmed

Business traveler
Disliked: Cleanliness, staff & service, amenities
Room was not clean, you can surface is not clean & stinky … room service clean rooms at 2 am so you cant sleep .. not recommended
Stayed 3 nights in Jan 2024
Response from George Tawfik on Mar 15, 2024
Dear Ahmed,We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments, as they help us to continually improve service levels. We regret to hear that your experience at Holiday Inn & Suites Dubai Festival City did not meet your expectations. Addressing your concerns, we will do the needful. We apologize for any miscommunication and inconvinience that have occured. Once again, we would like to assure you that we will take the necessary steps to avoid any further instances in the future. We do hope to welcome you back to Holiday Inn & Suites Dubai Festival City to showcase our premium hospitality standards that we are renowned for.Sincerely,George Tawfik Assistant Front Office Manager

10/10 Excellent

Ali

Traveled with family
كنت حاجز غرفه بسريرين وتفاجأة انهم مجهزين غرفة بسرير واحد ، ويقول راح نظيف لج سرير ورفضت واصريت علي حجزي اللي انا دافعته مسبقاً ، بعد ماتللكك الموظف واخرني في استلام الغرفه
Stayed 3 nights in Jan 2024
Response from George Tawfik on Mar 15, 2024
Dear Ali,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

10/10 Excellent

Laith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Dec 2023
Response from George Tawfik on Mar 15, 2024
Dear Laith,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

10/10 Excellent

Tariq

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from George Tawfik on Mar 15, 2024
Dear Tariq,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

10/10 Excellent

Tae Hyung

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff makes all the difference
Friendly staff in every step of the way, even after we had checked out.
Stayed 2 nights in Jan 2024
Response from George Tawfik on Mar 15, 2024
Dear Tae Hyung,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

10/10 Excellent

Sajith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from George Tawfik on Mar 15, 2024
Dear Sajith,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

10/10 Excellent

Sajith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from George Tawfik on Mar 15, 2024
Dear Sajith,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

2/10 Terrible

Mohammad

Stayed 1 night in Dec 2023

2/10 Terrible

Mohammad

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Would have been better if not used Hotels.com
Horrible experience at the check-in. I booked 8 rooms and the receptionist refused to check in one of my guests because I did not use his middle name in the booking. Hotels.com was also terrible. On their system, it says the tax rate is 7AED, I was charged 15 at the hotel.
Stayed 3 nights in Dec 2023
Response from Sayed on Dec 25, 2023
sorry for the inconvenience,the feedback will be shared soon with the team

10/10 Excellent

Rekha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Dec 2023

10/10 Excellent

Ravinder Bir

Stayed 3 nights in Dec 2023

10/10 Excellent

WAEL, Halifax

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel connected with the festival mall with cat walk which is very convenient
Stayed 4 nights in Nov 2023
Response from Christian A. on Nov 30, 2023
We appreciate your feedback

8/10 Good

Manfred

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay. Too expensive.
Stayed 3 nights in Nov 2023
Response from Michelle Gabuyog on Nov 21, 2023
We are absolutely delighted to have received your excellent feedback following your recent stay. Your review has left us beaming with pride and joy.Our entire team is committed to providing exceptional service and creating memorable experiences for each of our guests, and it brings us immense pleasure to know that we succeeded in making your stay a special one. Your appreciation motivates us to keep striving for excellence and reinforces our passion for hospitality.Your feedback will undoubtedly serve as an inspiration for all our staff members to continue delivering the highest level of hospitality to our valued guests like yourself.We sincerely hope to have the pleasure of welcoming you back in the near future.

2/10 Terrible

amer

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from George Tawfik on Nov 22, 2023
Dear Amer,We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments, as they help us to continually improve service levels. We regret to hear that your experience at Holiday Inn & Suites Dubai Festival City did not meet your expectations. Addressing your concerns, we will do the needful. We apologize for any miscommunication and inconvinience that have occured. Once again, we would like to assure you that we will take the necessary steps to avoid any further instances in the future. We do hope to welcome you back to Holiday Inn & Suites Dubai Festival City to showcase our premium hospitality standards that we are renowned for.Sincerely,George Tawfik Assistant Front Office Manager

10/10 Excellent

Helen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Young man on front counter
The young man on the front desk was very helpful and made my short stay feel special
Stayed 1 night in Oct 2023
Response from Holiday Inn Suites Dubai Festival City on Oct 14, 2023
Dear Helen,Thank you for the wonderful feedback you have shared, we are delighted that you enjoyed your stay at the Holiday Inn & Suites Dubai Festival City and that we lived up to your expectations.We look forward to welcoming you back to the Holiday Inn & Suites Dubai Festival City in the near future. A Vibrant Place to Work & Play.Warm regards,George Tawfik Assistant Front Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Christian A. on Oct 12, 2023
Thank you for your valuable feedback

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for a stop over, close to the airport and linked to the Festival City Mall. The staff were all lovely.
Stayed 3 nights in Sep 2023
Response from Christian A on Oct 8, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Mohamed

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Check in experience was bad, despite I came very early morning before the check in time but the staff was unprofessional and rude and let me set for 2 hours untill a freind called them after that they checked me in.
Stayed 2 nights in Sep 2023
Response from Michelle Gabuyog on Oct 1, 2023
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your check-in. We strive to provide a welcoming and efficient check-in process for all our guests, and it's clear we fell short of our standards on this occasion.Your comments have been noted, and we will address this issue with our staff to ensure it doesn't happen again in the future. We truly value your input, and we hope to have the opportunity to make it up to you during your next stay with us.Thank you for choosing our hotel, and we look forward to serving you better in the future.

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
none
Stayed 3 nights in Sep 2023
Response from Ahmed Sayed on Sep 22, 2023
Thanks , the feedback much ppreciated

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Mini Vacation
Great mini-vacation for our family of four, Convenient location - connected to a mall (Dubai Festival City) with food court and restaurants as well as pharmacies and deserts, good breakfast buffet with made to order omelettes/ eggs. Starbucks mini outpost in the lobby area as well.
Stayed 4 nights in Sep 2023
Response from Holiday Inn & Suites Dubai Festival City on Sep 18, 2023
Dear guest,Thank you for the wonderful feedback you have shared, we are delighted that you enjoyed your stay at the Holiday Inn & Suites Dubai Festival City and that we lived up to your expectations.We look forward to welcoming you back to the Holiday Inn & Suites Dubai Festival City in the near future. A Vibrant Place to Work & Play.Warm regards,George Tawfik Assistant Front Office Manager"

8/10 Good

Qiang

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
nothing special. holiday inn is holiday inn
Stayed 3 nights in Sep 2023
Response from Michelle Gabuyog on Sep 17, 2023
Thank you for taking the time to share your thoughts on your recent stay with us at Holiday Inn. We appreciate your feedback and value your opinion.While we understand that our brand may have a consistent standard, we always aim to provide a comfortable and enjoyable experience for our guests. Your comments help us identify areas where we can improve and make your next visit even more special.If you have any specific suggestions or preferences that would enhance your stay in the future, please feel free to share them with us. We're here to ensure your stay meets and exceeds your expectations.

10/10 Excellent

Sebastian

Stayed 4 nights in Aug 2023
Response from Sayed on Aug 29, 2023
Thanks for your feedback , the same will be shared with the team

10/10 Excellent

Luciana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Holiday Inn & Suites Dubai Festival City on Aug 16, 2023
Dear Guest ,Greetings From Holiday Inn & Suites Dubai Festival City, an IHG Hotel,We all thanked you for choosing us for your vacation and a thousand thanks for your trust and good reviews .We looking forward to welcome you hopefully very soon .

10/10 Excellent

Rajesh

Stayed 5 nights in Jul 2023
Response from Holiday Inn & Suites - Dubai Festival City Mall on Aug 7, 2023
Dear Mr. RajeshThank you for your great feedback and we believe that you enjoyed your stay with us.We look forward to future stays with us.

10/10 Excellent

FODE

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 5 nights in Jul 2023
Response from Holiday Inn & Suites Dubai Festival City on Jul 14, 2023
Dear FODE Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely George TawfikAssistant Front Office Manager

10/10 Excellent

Daniel

Stayed 8 nights in Jun 2023
Response from Holiday Inn & Suites Dubai Festival City on Jul 14, 2023
Dear DanielThank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely George TawfikAssistant Front Office Manager

10/10 Excellent

SALEM, PALM BAY

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Staff & service, property conditions & facilities
Good hotel excellent services value price 2 minutes from lobby to shopping center throw A.C bridge 7 minutes to Dubai airport 10 minutes to Khalifa tower and Dubai mall
Stayed 6 nights in Jun 2023
Response from Holiday Inn and Suites, Dubai Festival City on Jul 11, 2023
Dear Mr. SalemGreetings from Holiday Inn and Suites, Dubai Festival CityThank you for your kind review and we look forward to Future stays with us.

10/10 Excellent

FAISAL

Liked: Cleanliness, staff & service, property conditions & facilities
الفندق كان عالي النظافه وخدمات وتعامل الموظفين جدا راقيه المطعم نظيف جدا وتنوع الاكل ممتاز كانت مده اقامتي اكثر من اسبوع وبصفه عامه يستحق الفندق والموظفين اعلا درجات الاحترام والشكر
Stayed 9 nights in Jun 2023
Response from Holiday Inn & Suites Dubai Festival City on Jun 23, 2023
Dear FAISAL,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

8/10 Good

Babu

Business traveler
Liked: Staff & service
Stayed 2 nights in Jun 2023
Response from Holiday Inn & Suites Dubai Festival City on Jun 23, 2023
Dear Babu,Thank you for the wonderful feedback you have shared, we are delighted that you enjoyed your stay at the Holiday Inn & Suites Dubai Festival City and that we lived up to your expectations.We look forward to welcoming you back to the Holiday Inn & Suites Dubai Festival City in the near future. A Vibrant Place to Work & Play.Warm regards,George Tawfik Assistant Front Office Manager

10/10 Excellent

Khaldoun, Oakville

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 7 nights in May 2023
Response from Holiday Inn & Suites Dubai Festival City on Jun 22, 2023
Dear Khaldoun,Thank you for the wonderful feedback you have shared, we are delighted that you enjoyed your stay at the Holiday Inn & Suites Dubai Festival City and that we lived up to your expectations.We look forward to welcoming you back to the Holiday Inn & Suites Dubai Festival City in the near future. A Vibrant Place to Work & Play.Warm regards,George Tawfik Assistant Front Office Manager

2/10 Terrible

Adukwei

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
The worse hotel I’ve been to. We checked in and went to the room, the bed had massive stains. How the house keeping did not notice that stain is beyond me. We immediately checked out the hotel the same time and went for a better hotel. The manager tried to offer us a new room but I refused to stay at this hotel. The level of lack of cleanliness is absurd.
Stayed 5 nights in Jun 2023
Response from Holiday Inn & Suites Dubai Festival City on Jun 12, 2023
Dear Adukwei Thank you for your review and your feedback of our hotel .We do apologise for any inconvenience that you might have faced during your last visit. It is regrettable to know that your experience was less than satisfactory in a particular situation. Please rest assured that your comments have been taken into consideration and we will do the necessary changes to ensure all our guest having a fabulous experience. We value your comments and we hope you will visit us again. Sincerely George TawfikAssistant Front Office Manager

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shop tell you drop
Great location
Stayed 1 night in May 2023
Response from Holiday Inn & Suites Dubai Festival City on Jun 3, 2023
Dear Scott,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

4/10 Poor

Maryam

Stayed 1 night in May 2023
Response from Holiday Inn & Suites Dubai Festival City on May 30, 2023
Dear Maryam Thank you for your review and your feedback of our hotel .We do apologise for any inconvenience that you might have faced during your stay. We value your comments and welcome the opportunity to serve you again. Sincerely,George Tawfik Assistant Front Office Manager

10/10 Excellent

Saad

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They are very good, love this hotel
Stayed 4 nights in May 2023
Response from Holiday Inn & Suites Dubai Festival City on May 19, 2023
Dear Saad,Thank you for the wonderful feedback you have shared, we are delighted that you enjoyed your stay at the Holiday Inn & Suites Dubai Festival City and that we lived up to your expectations.We look forward to welcoming you back to the Holiday Inn & Suites Dubai Festival City in the near future. Warm regards,George Tawfik Assistant Front Office Manager

10/10 Excellent

Mansour

Liked: Cleanliness, staff & service, property conditions & facilities
Just had s pleasant stay there
Stayed 1 night in May 2023
Response from Holiday Inn & Suites Dubai Festival City on May 14, 2023
Thank you for your feedback. We are glad that you enjoyed your stay with us and we look forward to welcoming you again.

10/10 Excellent

Luis Octavio

Stayed 2 nights in May 2023
Response from Holiday Inn & Suites Dubai Festival City on May 19, 2023
Dear Luis,Thank you for the wonderful feedback you have shared, we are delighted that you enjoyed your stay at the Holiday Inn & Suites Dubai Festival City and that we lived up to your expectations.We look forward to welcoming you back to the Holiday Inn & Suites Dubai Festival City in the near future. Warm regards,George Tawfik Assistant Front Office Manager

10/10 Excellent

Mansour

Liked: Cleanliness, staff & service, property conditions & facilities
I just love this place
Stayed 5 nights in May 2023
Response from Holiday Inn & Suites Dubai Festival City on May 14, 2023
Thank you for your feedback. We are glad that you enjoyed your stay with us and we look forward to welcoming you again.

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was top notch from cleanliness to amenities. Fitness center was huge! Liked that they had a staff member attending both the gym and pool. Drinking water was supplied in rooms daily. Mini fridge was handy as was covered access attached to the Festival Mall. Mall has an evening water/laser show but we were unable to see it as a private party had booked the venue while we were there. Lots of eateries in the food court in the mall. Huge IKEA with cafe and restaurant. Grocery stores in the mall, too. Quiet hotel. Spacious rooms with sofa. Great size shower. Note the yellow taxis are cheaper than the others. Should only be about $8 to get to Dubai Mall. Our first charged us $35. Make sure the taxi is metered. We did a hop on hop off 2 day pass which was worth every penny. Highly recommend this hotel! Worth being outside the chaos of the city for less price and the small cost of a taxi. Close proximity of the airport. We did a Viator safari for $80. Well worth it!
Stayed 4 nights in Apr 2023
Response from Crowne Plaza Dubai Festival City on Apr 30, 2023
Dear Ms. Linda,Thank you for the amazing review! we are happy to hear that you had a great stay with us. We look forward to welcoming you again soon.

10/10 Excellent

Sheri-Ann

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mostafa, who checked us in, was very friendly.
Stayed 2 nights in Apr 2023
Response from Holiday Inn & Suites Dubai Festival City on Apr 24, 2023
Dear Sheri-Ann,Thank you for the wonderful feedback you have shared, we are delighted that you enjoyed your stay at the Holiday Inn & Suites Dubai Festival City and that we lived up to your expectations.We look forward to welcoming you back to the Holiday Inn & Suites Dubai Festival City in the near future. A Vibrant Place to Work & Play.Warm regards,George Tawfik Assistant Front Office Manager"

10/10 Excellent

Abdulla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s amazing
Stayed 1 night in Apr 2023
Response from Holiday Inn & Suites Dubai Festival City on Apr 23, 2023
Dear AbdullaGreetings from InterContinental Group Dubai Festival City.Thank you for the feedback and we look forward to future stay with us.

10/10 Excellent

nirmalya, Fremont

Ok
Stayed 1 night in Apr 2023
Response from Holiday Inn & Suites Dubai Festival City on Apr 21, 2023
Dear nirmalya,Thank you for the wonderful feedback you have shared, we are delighted that you enjoyed your stay at the Holiday Inn & Suites Dubai Festival City and that we lived up to your expectations.We look forward to welcoming you back to the Holiday Inn & Suites Dubai Festival City in the near future. A Vibrant Place to Work & Play.Warm regards,George Tawfik Assistant Front Office Manager

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the busiest of hotels which suited us. Attached to mall vua walkway whuch was very convenient. Good location easy to get to city centre via boat and metro, dont waste money on taxis. Hotel clean, staff friendly, facilities exellent, pool great. Arrived at 8.30 and Philip checked us in within 30 mins. Couldnt ask for more. Would definitely stay again.
Stayed 5 nights in Apr 2023
Response from Ehab on Apr 14, 2023
Greetings from Holiday Inn & Suites - Dubai Festival City Mall, an IHG Hotel! Thank you for choosing to stay with us. We look forward to welcoming you soon. Best regards,Holiday Inn & Suites - Dubai Festival City Mall, an IHG Hotel