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Reviews of Dubai International Hotel, Dubai Airport

5 out of 5
Dubai International Hotel, Dubai Airport
Dubai Airports, Dubai

Reviews

9.2

Wonderful

Rating 10 - Excellent. 684 out of 1000 reviews" "
Rating 8 - Good. 236 out of 1000 reviews" "
Rating 6 - Okay. 42 out of 1000 reviews" "
Rating 4 - Poor. 14 out of 1000 reviews" "
Rating 2 - Terrible. 24 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mustafa, Fort McMurray

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024

10/10 Excellent

Mahdi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Apr 2024

10/10 Excellent

VICENTE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Mathieu

Business traveler
Liked: Amenities
Very convenient.
Stayed 1 night in Feb 2024

2/10 Terrible

Bradley

Disliked: Cleanliness, staff & service, property conditions & facilities
I got to the hotel to check in, they did not have my Expedia number booking reference and they said they don't deal with Expedia. I talked to the manager and he said he would cancel my hotel if they eventually found my reference number. They did find my reference number and said they would cancel my hotel, I have not received a credit yet. I called Expedia and let them know the situation and they said they would follow up with the hotel let me know in seven days, it's been three weeks and I have heard nothing Could somebody please get back to me and confirm that I'm getting a refund for a hotel I didn't use because the hotel said they did not deal with Expedia and did not have a reference number that I gave them.
Response from Hotel DXB on Dec 28, 2023
Dear Mr. Bradley,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent attempt to check in at Hotel DXB. We understand the frustration you must be feeling, and we sincerely regret any inconvenience caused.Upon receiving your review, we immediately investigated the matter and have escalated the concern with Expedia to expedite the refund process for your unused reservation. We appreciate your patience in this matter, and we assure you that we are actively working towards a resolution.Please rest assured that we take these matters seriously, and we are committed to ensuring that this issue is addressed promptly. We understand the importance of a timely resolution and are working closely with Expedia to facilitate the refund process.Thank you for bringing this to our attention, and we appreciate your understanding.Warm regards,Hotel DXB Customer Service Team

10/10 Excellent

Barry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Between flights it is great to sleep and not have to leave the customs area.
Stayed 1 night in Nov 2023

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Edward

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Yvonne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was placed in a room near the restaurant, the noise kept me awake with what sounded like furniture moving. Then people talking early morning as well. Not happy with this stay.
Stayed 1 night in Jun 2023

10/10 Excellent

Hari

Liked: Cleanliness, staff & service
Overall good.
Stayed 1 night in Jul 2022

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was quiet in the room figuring we were in the airport.
Stayed 1 night in Jul 2022

10/10 Excellent

Valeriy

Business traveler
Liked: Staff & service, property conditions & facilities
Convenient location, quite place
Stayed 1 night in Jun 2022

2/10 Terrible

Tarik, RIYADH

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Faizah, Abuja

Stayed 1 night in Jun 2022

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is inside the airport terminal, and was SO convenient to stay at for my 15 hour layover. Someone from the hotel came to meet me at my gate and walked me over to the hotel. I had a wonderful night's sleep and enjoyed a delicious room service breakfast. In the morning I just had to walk downstairs and down the terminal to get to my gate. I didn't have to go through security again or anything. I will stay here every time I have an overnight layover in Dubai!
Stayed 1 night in Jun 2022

10/10 Excellent

Ankit

Stayed 1 night in Feb 2020

8/10 Good

Sarah

Stayed 1 night in Feb 2022

10/10 Excellent

lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
8hours in bed before flight.
It was an overnight stay before a very early flight the next morning. What we didn’t appreciate was that it was airside fortunately we were able to check our bags in the night before after we scrambled to get things we needed for the stay and next morning.
Stayed 1 night in Jan 2022

2/10 Terrible

Kevin

Stayed 1 night in May 2020
Response from DIH on Jun 30, 2020
Dear Kevin, Thank you for taking the time to write a review of our hotel and we are sorry to hear that your stay with us was not up to your expectations. I have communicated your feedback to the respective departments. Please send me your contact details so I or a member of my team can reach out to you in case we have any questions or to update you on the actions we’ve taken. Once again, my sincere apologies for the inconvenience this matter must have caused you. I’m looking forward to getting in touch with you and making up for the negative experience. Kind regards, Argie Maglalang Marketing Administrator

8/10 Good

D J

Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of Terminal 3 , handy and easy to find
Stayed 1 night in Mar 2020
Response from DIH on Mar 21, 2020
Dear Sir/Ma'am, Thank you for taking the time to write a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us. Dubai International Hotel continues to strive and deliver efficient service standards and we are delighted to know that we have achieved this during your stay with us. We look forward to welcoming you back to Dubai International Hotel on your next visit. Kind regards, Chanaka Ranasinghe Front Office Manager

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from DIH on Mar 7, 2020
Thank you for rating us! We appreciate your feedback!

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every year we stay in DIH on our way to and from Seychelles. It’s very convenient and comfortable place to relax between the flights. Staff is very well trained, rooms are very clean with all amenities,
Stayed 1 night in Feb 2020
Response from DIH on Feb 27, 2020
Dear Olga, Thank you for taking the time to write a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us. Dubai International Hotel continues to strive and deliver efficient service standards and we are delighted to know that we have achieved this during your stay with us. We look forward to welcoming you back to Dubai International Hotel on your next visit. Kind regards, Chanaka Ranasinghe Front Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved that the staff met us outside of our gate!
A hotel staff member met us outside of our gate to guide us to the hotel which was invaluable! Don’t think we would have found the hotel without him. Great accommodations with blackout curtains so we could sleep during our long layover.
Stayed 1 night in Feb 2020
Response from DIH on Mar 7, 2020
Dear Sir/Ma'am, Thank you for taking the time to write a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us. Dubai International Hotel continues to strive and deliver efficient service standards and we are delighted to know that we have achieved this during your stay with us. We look forward to welcoming you back to Dubai International Hotel on your next visit. Kind regards, Chanaka Ranasinghe Front Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from DIH on Feb 22, 2020
Thank you for rating us! We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
It's a great location. Central and easy to get around. However from terminal A there are not many signs for directions to the hotel. I had organized for your staff to meet me so it was great but if not I think one would find it a bit difficult to get there.
Stayed 1 night in Feb 2020
Response from DIH on Feb 13, 2020
Dear Sir/Ma'am, Thank you for taking the time to write a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us. Dubai International Hotel continues to strive and deliver efficient service standards and we are delighted to know that we have achieved this during your stay with us. We look forward to welcoming you back to Dubai International Hotel on your next visit. Kind regards, Chanaka Ranasinghe Front Office Manager

10/10 Excellent

Sally

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from DIH on Feb 13, 2020
Thank you for rating us! We appreciate your feedback!

10/10 Excellent

JJ, Falls Church VA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel's big advantage is its convenience. It is located right inside the airport. Clean and comfortable.
Stayed 1 night in Feb 2020
Response from DIH on Feb 11, 2020
Dear JJ, Thank you for taking the time to write a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us. Dubai International Hotel continues to strive and deliver efficient service standards and we are delighted to know that we have achieved this during your stay with us. We look forward to welcoming you back to Dubai International Hotel on your next visit. Kind regards, Chanaka Ranasinghe Front Office Manager

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2020
Response from DIH on Feb 10, 2020
Thank you for rating us! We appreciate your feedback!

10/10 Excellent

Lucille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a great device to be met at the plane and taken to luggage transfer then to hotel check in. I would have been confused and not known where to go without that service. The room was excellent and the bed very comfortable.
Stayed 1 night in Feb 2020
Response from DIH on Feb 6, 2020
Dear Lucille, Thank you for taking the time to write a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us. Dubai International Hotel continues to strive and deliver efficient service standards and we are delighted to know that we have achieved this during your stay with us. We look forward to welcoming you back to Dubai International Hotel on your next visit. Kind regards, Chanaka Ranasinghe Front Office Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved having this located in the terminal- saved alot of time and could get to sleep sooner to be fresher for my next flight the next morning
Stayed 1 night in Jan 2020
Response from DIH on Feb 5, 2020
Dear Sir/Ma'am, Thank you for taking the time to write a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us. Dubai International Hotel continues to strive and deliver efficient service standards and we are delighted to know that we have achieved this during your stay with us. We look forward to welcoming you back to Dubai International Hotel on your next visit. Kind regards, Chanaka Ranasinghe Front Office Manager

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It’s within airport terminal with excellent and luxurious hospitality
Stayed 1 night in Jan 2020
Response from DIH on Feb 5, 2020
Dear Sir/Ma'am, Thank you for taking the time to write a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us. Dubai International Hotel continues to strive and deliver efficient service standards and we are delighted to know that we have achieved this during your stay with us. We look forward to welcoming you back to Dubai International Hotel on your next visit. Kind regards, Chanaka Ranasinghe Front Office Manager

10/10 Excellent

Bethany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from DIH on Feb 1, 2020
Thank you for rating us! We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, met at airport gate and accompanied to hotel, quiet
Stayed 1 night in Jan 2020
Response from DIH on Feb 1, 2020
Dear Sir/Ma'am, Thank you for taking the time to write a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us. Dubai International Hotel continues to strive and deliver efficient service standards and we are delighted to know that we have achieved this during your stay with us. We look forward to welcoming you back to Dubai International Hotel on your next visit. Kind regards, Chanaka Ranasinghe Front Office Manager

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
OK
SADLY NO ONE MET ME AT THE GATE SO I WALKED AND WAS TOLD THAT I HAD GONE TO THE WRONG SIDE (EMAIL FROM HOTLE NOT SO CLEAR). A HORRIBLE GREEN LIGHT (MASTER) ON SIDE OF BED KEPT ME AWAKE AND HAD TO USE TOWEL TO COVER EYES.
Stayed 1 night in Jan 2020
Response from DIH on Feb 1, 2020
Dear Sir/Ma'am, Thank you for taking the time to write a review of our hotel and we are sorry to hear that your stay with us was not up to your expectations. We have communicated your feedback to the respective departments, and to gain more insight may I kindly request you to send us your contact details so that we can get in touch with you. Once again, our sincere apologies for the untoward experience at our hotel and we do hope to speak with you soon. Kind regards, Chanaka Ranasinghe Front Office Manager

8/10 Good

Verified traveler

Stayed 1 night in Jan 2020
Response from DIH on Jan 30, 2020
Thank you for rating us! We appreciate your feedback!

10/10 Excellent

Rylo, Currumbin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service being met at the gate on arrival. Checked into hotel within 15 mins. Upgrade to suite was nice. Had a good sleep in comfy bed. Good shower (better pressure and temp control than Emirates 1st class lounge!)
Stayed 1 night in Jan 2020
Response from DIH on Jan 26, 2020
Dear Rylo, Thank you for taking the time to write a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us. Dubai International Hotel continues to strive and deliver efficient service standards and we are delighted to know that we have achieved this during your stay with us. We look forward to welcoming you back to Dubai International Hotel on your next visit. Kind regards, Chanaka Ranasinghe Front Office Manager

10/10 Excellent

Gohar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Transit Hotel
Great hotel for when you wanna get off one plane, sleep within 30 min of disembarking, wake up an hour or two before the next flight, and be refreshed on your next leg of the trip. Have a concierge meet you at your incoming flight for an even more efficient service. (Tip him/her AED10 to 20.)
Stayed 1 night in Jan 2020
Response from DIH on Jan 26, 2020
Dear Gohar, Thank you for taking the time to write a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us. Dubai International Hotel continues to strive and deliver efficient service standards and we are delighted to know that we have achieved this during your stay with us. We look forward to welcoming you back to Dubai International Hotel on your next visit. Kind regards, Chanaka Ranasinghe Front Office Manager

10/10 Excellent

Cassandra, Houston

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from DIH on Jan 21, 2020
Thank you for rating us! We appreciate your feedback!

10/10 Excellent

Evans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from DIH on Jan 20, 2020
Thank you for rating us! We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent if you have a long connection time at Dubai airport. Very comfortable bed and great shower
Stayed 1 night in Jan 2020
Response from DIH on Jan 14, 2020
Dear Sir/Ma'am, Thank you for taking the time to write a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us. Dubai International Hotel continues to strive and deliver efficient service standards and we are delighted to know that we have achieved this during your stay with us. We look forward to welcoming you back to Dubai International Hotel on your next visit. Kind regards, Chanaka Ranasinghe Front Office Manager

10/10 Excellent

Su, Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service. Clean room with everything you need.
Stayed 1 night in Jan 2020
Response from DIH on Jan 14, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michael Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent and staff very friendly and helpful, only problem was hot water not working in bathroom
Stayed 1 night in Jan 2020
Response from DIH on Jan 12, 2020
Dear Michael, Thank you for taking the time to write a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us. Dubai International Hotel continues to strive and deliver efficient service standards and we are delighted to know that we have achieved this during your stay with us. We look forward to welcoming you back to Dubai International Hotel on your next visit. Kind regards, Chanaka Ranasinghe Front Office Manager

10/10 Excellent

Marthinus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from DIH on Jan 11, 2020
Thank you for rating us! We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s exactly what mentioned on the website, spacious and comfortable stopover. Smooth check-in, and well equipped facilities.
Stayed 1 night in Jan 2020
Response from DIH on Jan 9, 2020
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are three of these hotels in each concourse. We were put in the hotel in C, but our gate was in B: Much too far away.
Stayed 1 night in Jan 2020
Response from DIH on Jan 9, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

KARINTHILAGAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from DIH on Jan 8, 2020
Thank you for rating us! We appreciate your feedback!

2/10 Terrible

Verified traveler

Stayed 1 night in Jan 2020
Response from DIH on Jan 8, 2020
Thank you for rating us! We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fantastic help towards my daughter who is visually impaired the staff of the hotel wait for her coming out of the plane take her to the hotel the service is FANTASTIC. AND THE LOCATION IS GREAT.
Stayed 1 night in Nov 2019
Response from DIH on Jan 8, 2020
Dear Sir/Ma'am, Thank you for taking the time to write a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us. Dubai International Hotel continues to strive and deliver efficient service standards and we are delighted to know that we have achieved this during your stay with us. We look forward to welcoming you back to Dubai International Hotel on your next visit. Kind regards, Chanaka Ranasinghe Front Office Manager

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2020
Response from DIH on Jan 8, 2020
Thank you for rating us! We appreciate your feedback!