Breakfast, lunch, dinner served; international cuisine
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Reviews of Aloft Dubai Airport

4 out of 5
Aloft Dubai Airport
Airport Road, Al Garhoud, Next to Airport Terminal 1, Dubai

Reviews

8.8

Excellent

Rating 10 - Excellent. 221 out of 366 reviews" "
Rating 8 - Good. 85 out of 366 reviews" "
Rating 6 - Okay. 32 out of 366 reviews" "
Rating 4 - Poor. 14 out of 366 reviews" "
Rating 2 - Terrible. 14 out of 366 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in May 2024
Response from Management team on May 23, 2024
Dear William,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Management team on May 22, 2024
Dear Bruce,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,

10/10 Excellent

Hamad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in May 2024
Response from Management team on May 20, 2024
Dear Hamad,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,

10/10 Excellent

Hamad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome facility and staff are very convenient and friendly and accommodating.
Stayed 2 nights in May 2024
Response from Management team on May 20, 2024
Dear Hamad,Thank you for your feedback about your recent stay with us at Aloft Dubai Airport.We are delighted to hear that you had a wonderful experience with us.It is delightful to hear that all our associates made you feel welcomed and at ease, which is something we always strive for.We are looking forward to welcoming you back soon!Kind regards,

10/10 Excellent

BALU, WINTER SPRINGS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price
Stayed 4 nights in May 2024
Response from Management team on May 22, 2024
Dear Balu,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,

8/10 Good

Osama

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Management team on May 16, 2024
Dear Osama,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,

10/10 Excellent

LaTonya

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in May 2024
Response from Management team on May 14, 2024
Dear Tonya,Thank you for sharing your comments with us. We are delighted the team looked after you, and we hope you can enjoy a more extended stay at our hotel on your next visit to Dubai.Kind regards,

10/10 Excellent

Reena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management team on May 13, 2024
Dear Reena,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,

10/10 Excellent

Aliullah

Stayed 1 night in Apr 2024
Response from Management team on May 10, 2024
Dear Aliullah,Thank you for sharing your comments with us. We are delighted the team looked after you, and we hope you can enjoy a more extended stay at our hotel on your next visit to Dubai.Kind regards,

10/10 Excellent

Najib

Stayed 1 night in Apr 2024
Response from Management team on May 27, 2024
Dear Najib,Thank you for sharing your comments with us. We are delighted the team looked after you, and we hope you can enjoy a more extended stay at our hotel on your next visit to Dubai.Kind regards,

6/10 Okay

Ammar

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The issue was, I called the receptionist many times to fix something with the tv in the room and all they said we will send someone right now!!!! Many times I called and nothing happened until I left the hotel and I have mentioned that upon my checkout.
Stayed 1 night in May 2024
Response from Management team on May 6, 2024
Dear Ammar,Thank you for bringing these issues to our attention. We apologize for the inconvenience you experienced with the TV which was not fixed by our team in time.Rest assured, we are taking immediate action to address these concerns and ensure they are resolved promptly. Your feedback is invaluable as we strive to improve our services and provide a better experience for all our guests. We hope to have the opportunity to welcome you back and demonstrate our commitment to your satisfaction. Sincerely,

10/10 Excellent

Kai

Traveled with group
Liked: Cleanliness, staff & service, amenities
Great and cheap for a short night stay
Stayed 1 night in May 2024
Response from Hotel Management on May 3, 2024
Dear Kai,Thank you for sharing your comments with us. We are delighted the team looked after you, and we hope you can enjoy a more extended stay at our hotel on your next visit to Dubai.Kind regards,

10/10 Excellent

BALU, WINTER SPRINGS

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Apr 2024
Response from Management team on May 2, 2024
Dear Balu,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,

6/10 Okay

marvin

Liked: Cleanliness, staff & service, amenities
Rooms were very clean but the corridors smelt a little “funky”. Checked into the room and no problem until I decided I wanted to turn the room lights off, not one light would switch off anywhere in the room! Went to the front desk who arranged another room, told me to call from the room when I was ready to move my bags and of course the telephone didn’t work so had to walk all the way back to the front desk again. Staff were very helpful
Stayed 3 nights in Apr 2024
Response from Hotel Management on May 13, 2024
Dear Marvin,Thank you for bringing these issues to our attention. We apologize for the inconvenience you experienced with the electricity in your room.Rest assured, we are taking immediate action to address these concerns and ensure they are resolved promptly. Your feedback is invaluable as we strive to improve our services and provide a better experience for all our guests. We hope to have the opportunity to welcome you back and demonstrate our commitment to your satisfaction. Sincerely,

10/10 Excellent

Jean-Francois

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice dinning options within walking distance.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 29, 2024
Dear Jean-Francois,Thank you for your feedback about your recent stay with us.We are delighted to hear that you enjoyed our rooms and facilities.We hope we can welcome you for a more extended period next time. Kind regards,

8/10 Good

Abdullahi

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The stay overall was good, and the location is great. I would recommend to others.
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 29, 2024
Dear Abdullah,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,

10/10 Excellent

Siarhei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management team on Apr 25, 2024
Dear Siarhei,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor hospitality
Stayed 1 night in Apr 2024
Response from Hotel Managemenrt on Apr 22, 2024
Dear Michael,Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your stay with us did not meet your expectations, and we apologize for any inconvenience caused as a result of this. Please know that we strive in providing an exceptional service to all of our guests, and that we deeply regret that we fell short in delivering this to you. We appreciate your valuable feedback as it helps us to identify areas for improvement and make necessary adjustments to enhance the overall guest experience.Rest assured, we have addressed the concerns you raised with our team, and we are taking steps to ensure that similar issues do not occur in the future. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to welcome you back for a much-improved stay.If you would like to discuss your experience further or have any additional feedback to share, please feel free to reach out to us directly. We value your input and strive to make every guest's stay memorable and enjoyable.Thank you again for choosing our hotel, and we look forward to the possibility of hosting you again in the future.Warm regards,Management team

10/10 Excellent

Arleny

Liked: Cleanliness, staff & service, property conditions & facilities
They realized it was my birthday and brought me a slice of cake at breakfast.
Stayed 4 nights in Apr 2024
Response from Hotel Managemenet on Apr 18, 2024
Dear Arleny,Thank you for sharing your experience at Aloft Dubai Airport.The team is glad to know that you had a wonderful stay with us, and that we were able to provide you with great service, and happy birthday again!We wish to welcome you again in the future.Kind regards,

10/10 Excellent

Jean, Santee

Stayed 1 night in Apr 2024
Response from Management team on May 10, 2024
Dear Jean,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,

10/10 Excellent

Janielle

Liked: Cleanliness, staff & service, property conditions & facilities
I had a lovely 2nights there. The room was large. Shuttle service is available to the Dubai Mall & a local beach. And it is a short walk to the metro.
Stayed 2 nights in Apr 2024
Response from Management team on Apr 16, 2024
Dear Janielle,Thank you for sharing your experience at Aloft Dubai Airport.The team is glad to know that you had a wonderful stay with us, and that we were able to provide you with great service.We wish to welcome you again in the future.Kind regards,

10/10 Excellent

Anjit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience
Stayed 1 night in Apr 2024
Response from Management team on Apr 16, 2024
Dear Anjit,Thank you for sharing your comments with us. We are delighted the team looked after you, and we hope you can enjoy a more extended stay at our hotel on your next visit to Dubai.Kind regards,

4/10 Poor

Ferruh, London

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I dont think i will be staying at this hotel again.
Stayed 2 nights in Apr 2024
Response from Management team on Apr 16, 2024
Dear Ferruh,Thank you for the feedback. We are disappointed to hear about your experience, and we apologize that our service was not to our usual standard.Only through such feedback can we continue to improve all aspects of our offering.We hope to welcome you again and serve you better.Kind regards,

10/10 Excellent

jamal

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful
Stayed 1 night in Apr 2024
Response from Management Team on Apr 9, 2024
Dear Jamal,Thank you for taking the time to give us your feedback about your recent stay with us.The team is delighted to know that you had an unforgettable stay with us and that our staff provided you with excellent service. We hope we can welcome you back soon. Kind regards,Management team

10/10 Excellent

Rekha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay. Friendly staff.
Stayed 1 night in Mar 2024
Response from Management team on Apr 5, 2024
Dear Rekha,Thank you for your feedback about your recent stay with us at Aloft Dubai Airport.We are delighted to hear that you had a wonderful experience with us.It is delightful to hear that all our associates made you feel welcomed and at ease, which is something we always strive for.We are looking forward to welcoming you back soon!Kind regards,

8/10 Good

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice stay away from the busy city. Conveniently located 5 mins to the airport. Very quiet. The rooms are spacious, while as breakfast is okay.
Stayed 4 nights in Mar 2024
Response from Management team on Apr 4, 2024
Dear Tracy,Thank you for your feedback about your recent stay with us.We are delighted to hear that you enjoyed our rooms and facilities as well as our breakfast buffet.We hope we can welcome you for a more extended period next time. Kind regards,

10/10 Excellent

Colene

Traveled with family
Liked: Property conditions & facilities
Very late check in but service very helpful and attentive. Room is clean and very comfortable and excellent value for money
Stayed 1 night in Mar 2024
Response from Hotel management on Apr 1, 2024
Dear Colene,Thank you for your feedback about your recent stay with us.We are delighted to hear that you enjoyed our rooms and facilities.We hope we can welcome you for a more extended period next time. Kind regards,

10/10 Excellent

Sriram

Liked: Cleanliness, staff & service, amenities
Easy access from airport. Great friendly staff. Good breakfast buffet options. Free shuttle to airport and Mall. Great bar. Construction ongoing,was loud in the lobby,rooms were quit though
Stayed 1 night in Mar 2024
Response from Management team on Mar 19, 2024
Dear Sriram,Thank you for your feedback about your recent stay with us.We are delighted to hear that you enjoyed our rooms and facilities as well as our breakfast buffet.Unfortunately we are currently being affected by nearby roadside construction works, however we have been assured that this is a temporary issue which will be recovered shortly. In the meantime we value your comments and will use them to improve our guest services in the future. We look forward to welcoming you back again soon for a pleasant stay! Kind regards,

2/10 Terrible

UPINDER

Traveled with family and small children
Disliked: Cleanliness, amenities
There was no WATER in hotel and they gave choice to take shower in there sister hotel next street
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 18, 2024
Dear Upinder,Thank you for bringing these issues to our attention. We apologize for the inconvenience you experienced with the water shortage. Your feedback is invaluable as we strive to improve our services and provide a better experience for all our guests. We hope to have the opportunity to welcome you back and demonstrate our commitment to your satisfaction. Sincerely,

10/10 Excellent

Jermaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Mar 2024
Response from Hotel Management on Mar 18, 2024
Dear Jermaine,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,

8/10 Good

Nadine

Stayed 1 night in Mar 2024
Response from Management team on Apr 1, 2024
Dear Nadine,Thank you for sharing your comments with us. We are delighted the team looked after you, and we hope you can enjoy a more extended stay at our hotel on your next visit to Dubai.Kind regards,

6/10 Okay

Tamer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Facility is good, staff are friendly, food is poor.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 7, 2024
Dear Tamer,Thank you for the feedback. We are disappointed to hear about your experience, and we apologize that our service was not to our usual standard.We have shared your concern with the management in charge and we are working on fixing this issue as soon as possible. Only through such feedback can we continue to improve all aspects of our offering.We hope to welcome you again and serve you better.Kind regards,

4/10 Poor

zammy

Traveled with partner
Poor quality towels
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 4, 2024
Dear Zammy,Thank you for the feedback. We are disappointed to hear about your experience, and we apologize that our service was not to our usual standard.We have shared your comment about the towels with the management in charge to improve their quality and better serve our valued guests. Only through such feedback can we continue to improve all aspects of our offering.We hope to welcome you again and serve you better.Kind regards,

10/10 Excellent

nirav

Stayed 2 nights in Feb 2024
Response from Management Team on Mar 25, 2024
Dear Nirav,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,

10/10 Excellent

Carrie

Stayed 1 night in Feb 2024
Response from Aloft Dubai Airport on Feb 28, 2024
Dear Carrie,Thank you for taking the time to leave us amazing feedback.Warm regards,

10/10 Excellent

Yinghong

Liked: Cleanliness, property conditions & facilities
It is good.
Stayed 1 night in Feb 2024
Response from Aloft Dubai Airport on Feb 26, 2024
Dear Yinghong,Thanks for your kind words and for leaving us an amazing review!Warm regards,

8/10 Good

Haider

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Aloft Dubai Airport on Feb 26, 2024
Dear Haider,Thank you for taking the time to leave us a review.Warm regards,

8/10 Good

Ruhan

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Aloft was overall good but we have few glitches like staff said one thing and bus drivers said opposite e.g staff told us there was only drop off to airport and no pick up so we took own cab. Bus driver told us there is pick up and drop off for clients.
Stayed 6 nights in Feb 2024
Response from Aloft Dubai Airport on Feb 19, 2024
Dear Ruhan, Thank you for giving us your feedback about your recent stay with us earlier this month. We are glad that you that you generally enjoyed your stay. Please be assured that we have taken note of your comments and are working towards improving it. We hope we will be able to welcome you back to the hotel in the future.Best regards,

10/10 Excellent

Dale

Good Pace with great staff
Nice place for an overnight layover. Quiet and bed is super comfy.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 15, 2024
Dear Dale,Thank you for sharing your comments with us. We are delighted the team looked after you, and we hope you can enjoy a more extended stay at our hotel on your next visit to Dubai.Kind regards,

10/10 Excellent

ZAREEN

Traveled with family
Liked: Property conditions & facilities
Clean friendly convenient
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 14, 2024
Dear Zareen,Thank you for sharing your comments with us. We are delighted the team looked after you, and we hope you can enjoy a more extended stay at our hotel on your next visit to Dubai.Kind regards,

6/10 Okay

Michael, grand rapids

Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 13, 2024
Dear Michael,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,

10/10 Excellent

Alfredo

All great
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 9, 2024
Dear Alfredo,Thank you for sharing your comments with us. We are delighted the team looked after you, and we hope you can enjoy a more extended stay at our hotel on your next visit to Dubai.Kind regards,

10/10 Excellent

Georg Michael Karl, Nairobi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff has been highly professional and polite in all aspects…!!!
Stayed 6 nights in Feb 2024
Response from Hotel Management on Feb 9, 2024
Dear George,Thank you for your feedback about your recent stay with us at Aloft Dubai Airport. We are delighted to hear that you generally enjoyed your stay with us.It is delightful to hear that all our associates made you feel welcomed and at ease, which is something we always strive for.We are looking forward to welcoming you back soon!Kind regards,

10/10 Excellent

Stephan Jan-Eckhardt

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Jan 2024
Response from Hotel Management on Feb 9, 2024
Dear Stephan,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 5, 2024
Dear Maria,Thank you for sharing your feedback with us. We are delighted the team looked after you, and we hope you can enjoy a more extended stay at our hotel on your next visit to Dubai.Kind regards,

10/10 Excellent

Muntadher

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 4 nights in Jan 2024
Response from Hotel Management on Feb 2, 2024
Dear Muntadher,Thank you for sharing your comments with us. We are delighted the team looked after you, and we hope you can enjoy a more extended stay at our hotel on your next visit to Dubai.Kind regards,

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Very near the airport.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 31, 2024
Dear Jeremy,Thank you for sharing your comments with us. We are delighted the team looked after you, and we hope you can enjoy a more extended stay at our hotel on your next visit to Dubai.Kind regards,

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 30, 2024
Dear Catherine,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,

6/10 Okay

Jerry

Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 12, 2024
Dear Jerry,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon and serve you better.Kind regards,

8/10 Good

Evaldas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 22, 2024
Dear Evaldas,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,