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Reviews of L'Arrivée Hotel & Spa

4 out of 5
L'Arrivée Hotel & Spa
Wittbräucker Str. 565, Dortmund, NW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 157 out of 264 reviews" "
Rating 8 - Good. 88 out of 264 reviews" "
Rating 6 - Okay. 12 out of 264 reviews" "
Rating 4 - Poor. 5 out of 264 reviews" "
Rating 2 - Terrible. 2 out of 264 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nadja

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were really genuine and happy to help. Special atmosphere to the place - not just an upmarket corporate centre. Swimming pool was lovely.
Stayed 1 night in May 2024

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were all very welcoming and helpful. We liked the garden and grounds and the hotel decor. The drink and food were of excellent quality. We spent most of the time in the Spa and was well looked after by Emily who was most attentive, helpful, happy and delightful staff member. The massage was fabulous and relaxing. The L'Arivee is one of the few hotels we would happily book again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What’s treat this hotel and spa turned out to be. Staff were friendly and helpful. The breakfast was exceptional. Dinners were the best we had in all of Germany! Le Petit Chef was so fun! The spa was excellent. The Finnish sauna was our favorite. Our son lives in Dortmund and this will be our go to hotel when we visit.
Stayed 2 nights in Mar 2024

10/10 Excellent

Stephan, Las Vegas

Stayed 2 nights in Dec 2022

8/10 Good

Brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2022

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Luxury Hotel In Dortmund Area
Great Luxury Hotel close to my place of work. Good food and ambiance. Convenient location. Nice Rooms.
Stayed 2 nights in Jan 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the 4th time we have been to this hotel & always enjoy our stay there, lovely hotel in great location for what we want
Stayed 5 nights in Nov 2021

8/10 Good

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Einfach unglaublich
Mega schönes hotel mit Wellness Bereich. Dortmund ist nicht so schön, aber das Hotel und die nähere Umgebung einfach unglaublich. Sehr sehr nettes Personal, gutes Essen (egal ob Restaurant oder Frühstück), tolle Zimmer und super Bett. Kann ich nur empfehlen
Stayed 2 nights in Jul 2021

10/10 Excellent

ennio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

10/10 Excellent

Morgan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

10/10 Excellent

Chris, Reading

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was Clean, Beautiful, Comfortable and Relaxing... Only (tiny) issue was that the 2 beds kept coming apart.... :-)
Stayed 2 nights in Jul 2020
Response from Front Desk l`Arrivee on Aug 7, 2020
Dear Chris, thanky you very much for your feedback. We hope, tha you´ve enjoied your stay here and had a got time. Sorry this bed mistake, next time you get an kingsize bed ;-) We wish you all the best and hope you are doing well. Your sincerely Alexander Penning Front Desk

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always love to come here!
Stayed 1 night in Jul 2020

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t think about it - book your stay
Fabulous hotel and during the COVID-19 crisis the hotel where prepared for the this in every way We visited with my 91 year old mother in law and we all felt safe. This is our third stay and great Reception staff friendly and helpful. Breakfast staff polite and prompt with food delivery and service. Restaurant Rustique serves superb food at reasonable prices in a fantastic area inside and outside. Staff that served us where friendly helpful and made a great end to the day. Plenty of choices to eat and for all diets
Stayed 5 nights in Jul 2020

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Susanne

Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite and Comfort
Beautiful area. Great food in the restaurant. The room was very nice. Very quiet area. Would visit again.
Stayed 1 night in Jul 2019

8/10 Good

Dragan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is excellent, in a beautiful part, surrounded by nature. has a very nice spa and welnes ... we spent 3 days to remember ... only on departure, when we checked out we were surprised by the incapability of employees with reception ...
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice Hotel, good amenities
Engineers where happy with hotel and amenities
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

Taylor, Germany

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2018

8/10 Good

Lars Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice relaxing hotel with spa and nice restaurants
Stayed 4 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2018

10/10 Excellent

Cyrus

Super excellent hotel
Amazing stay. Excellent experience. Everything was super excellent
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Much improved service since last stay
Not sure if hotel management/personnel read my last review but ever since service has improved substantially. The air conditioning in the room is a bit weak, but the local area has been experiencing extreme heat. Quiet, comfortable, nice wooded location (albeit a 20min drive to the city), and now that the staff has improved their level of service I can increase my review to 4-Stars. If hotel owner/management wants 5-Stars they would need to invest in better toiletries, towels, and improve room service (an example of this is the room service menu is extremely sparse, yet you can order anything you want from the restaurant downstairs...I’m sure if management put a full room service menu in each room more guests would order more food...a plus for the guest and more profit for the owner with little added cost. Adding mini-bars to each room and pay movie options would also improve guest comfort and hotel profits. Overall the best hotel option in Dortmund.
Stayed 4 nights in Aug 2018

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Should be 5-Stars but improvements needed
The hotel itself is located in a beautiful area right next to a forest, and the rooms while not luxurious are very nice and comfortable. They rate this hotel as 4-stars but don’t expect 4-Star service. There’s no bellman, valet parking, and room service is more akin to food delivery rather than room service (my food came served on a plastic tray think University Cafeteria). The hotel staff is hit or miss and unfortunately the German hospitality mentality is very evident. No cheerful greeting when entering or leaving or walking past the front desk, employees usually sit behind a glass wall behind the front desk for some reason (tip to management, tear down this wall so the employees are forced to greet and engage with guests). Maid service is below average. Sheets were never changed even though there was a big food stain on them from my over indulgence of fine German chocolates. The bedside tables were not wiped down once over 3 weeks that I stayed here. If management would implement simple policies this could have been a 5-Star review (suggest appointing a supervisor to check rooms after they’ve been cleaned to ensure some sort of quality control). And the simplest thing, train your staff not to immediately answer every question with a stern “NO, it’s not possible”. I asked to extend my stay and the receptionists immediate reply was NOT POSSIBLE without even checking her computer. Then I was able to book online and extend my stay without issue from hotels own website???
Stayed 7 nights in Jul 2018

10/10 Excellent

Jorn, West Virginia, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This gorgeous hotel and spa near Dortmund is truly first-class. The facilities are exquisite, the restaurant sublime, and the spa simply wonderful. We will definitely stay here again!
Stayed 2 nights in Jul 2018

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Americans Beware
It felt like pretty woman. We were underdressed. Staff was not very intuitive or outgoing. Ordered room service, it was overpriced and terrible (If you cant get a decent bratwurst while in Germany can you really trust anything else they offer, ordered a salad with chicken three times, arrived with steak. Menu said 8 euros for brat with frys, they delivered both orders of brats with no frys, called down waited an additional 30 minutes for frys, and they charged me for both orders of the frys and stated the menu price was wrong, and the fries were terrible in spite of everything.) Paid 70 euros, I expect room service to cost extra but I also expect it to be edible. Stayed at Schonburg Castle a few nights before, I think the manager of the Arivee would be well advised to spend a night to see how to improve his own properties customer service experience. Also we stayed on the second floor and it smelled like someone bombed the hallway carpet with bathroom odor spray. And it never dissipated. But who knows maybe in my opinion I am picky, but I would not recommend. We did not take advantage of the spa or pool, as we were there for a Pokémon Go event, and the hotel was such a bad experience we left a full day early.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Pleasant place, breakfast; areas for improvement
Positives in the relaxed ambience of the location, a mix of business travelers and spa guests. Very nice quality and large breakfast. Clean and friendly staff. Sauna and pool are nice. Room for improvement is the spa services, which were sub-par in quality. Was completely disappointed in a service there and only refunded partially. In room no shower cap or robes and insufficient amenity kit, small things which could make a difference in level of service. Overall would stay again for the peaceful location and polite staff.
Stayed 2 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great setting for business and pleasure
1 night stay for a business trip. Great setting and good BBQ option for dinner on the pool terrace
Stayed 1 night in May 2018
Response from Maraike Schmidt on May 20, 2018
Dear guest, many thanks for your positive feedback. We are pleased to hear that you had a pleasant stay with us. We look forward to hearing from you. Best regards

8/10 Good

Mohsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little retreat outside the main town
Nice spot out of town to relax and use the spa. Great staff and rooms felt nice and cosy because of the carpet.
Stayed 1 night in Mar 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in the area
Great Spa facilities. We only had snack for lunch which was fantastic
Stayed 2 nights in Jan 2018

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stopover
Really lovely. Great staff and perfect restaurant
Stayed 1 night in Dec 2017

10/10 Excellent

David, Warfield, Berkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A piece of heaven in Dortmund
Use this hotel when we visit family in Dortmund and each time we visit we are never disappointed. Service by staff / friendly nothing is too much trouble. The hotel is a super - would recommend 1000% to anyone wanting to stay - do not hesitate book and by hotels.com is a better rate than directly with hotel. Rooms are spacious clean and air conditioned Balcony outside with chairs and table and fab views and peaceful - beds and pillows comfortable. We are regular travellers to all locations of the globe and this is a MUST stay for us and wound never consider anywhere else in Dortmund. Thank you to all the staff at L'Arrivee again for a super stay - see you next year.

10/10 Excellent

Patricia, Parker, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location
OUr 3rd floor room had a cathedral ceiling and faced the beautiful entry drive. The buffet was pretty expensive at 16e but since there is nowhere to eat within walking distance it was fine. The soup and burger in the Rustique (bar/restaurant) were exceptional. Walking behind the property though the large path in the woods was quite pleasant.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Notch!
I found this hotel to be of very high standard. Cleanliness of the hotel & my room were top notch! I stayed for 2 nights for a business trip & found all the amenities to be very good. The restaurant was superb & I must say was one of the best meals I have had for a long time. Highly recommend this hotel & would not hesitate to stay there again.

8/10 Good

alan, Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Was really nice. We needed longer )))

8/10 Good

Ka Lee Carrie

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Room comfort
Relaxing and convenient

6/10 Okay

Georg

Business traveler
Das Zimmer roch muffig. Die Preise sind sehr unterschiedlich und oft im Nett um längen günstiger als wenn man im Hotel anruft.
Stayed 1 night in May 2024

10/10 Excellent

Saliha

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eine super freundliches, zuvorkommendes und hilfsbereites Personal. Jeder Zeit gerne wieder .
Stayed 2 nights in May 2024

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Karol Michal

Liked: Cleanliness, amenities, property conditions & facilities
Sehr guter Wellness Bereich ruhig . Restaurant war Top. Was gar nicht geht der Umgang mit einem an der Rezeption. Ich sollte eine Email bekommen haben wo drin stand das ich erst um 19.45 auf Zimmer gehen kann, obwohl Check-in ab 15 Uhr ist. Habe diese Email nie erhalten.
Stayed 1 night in Mar 2024

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Udo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keine 4 Sterne und zu teuer
Insgesamt war der Aufenthalt zwar gut, wir hatten allerdings einiges zu beanstanden. Im Zimmer fehlten Hotelschlappen und in der Dusche war versehentlich 2x Shampoo statt Shampoo und Seife. Ich musste an der Rezeption 2 mal um Abhilfe bitten. Das Zimmer an sich war zwar ohne Kühlschrank, aber trotzdem sehr schön. Sogar eine Terrasse mit Waldblick gehörte dazu. Tja, leider mit einem halben Dutzend Zigarettenkippen auf dem Terrassenboden. Das die Einrichtung in die Jahre gekommen war, konnte man auch nicht übersehen. Das Frühstück war wirklich sehr umfangreich. Allerdings waren sowohl das Rührei wie auch die Würstchen und die kleinen Frikadellen bestenfalls lauwarm. Leider hatte der Kaffee die gleiche Temperatur. Positiv war der excelente Service und die frisch zubereiteten Spiegeleier. Ich würde dem Hotel 3 Sterne geben und dafür ist es definitiv zu teuer.
Stayed 1 night in Dec 2023

10/10 Excellent

Dimitri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ronald

Stayed 1 night in Dec 2023

10/10 Excellent

Sophie

Stayed 1 night in Nov 2023

10/10 Excellent

Pascal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schöner Wellness und spa Bereich, leider waren auch Kinder dort, die sich nicht zu benehmen wissen.
Stayed 1 night in Oct 2023