Reception

Reviews of Trinity Suites Downtown Dallas

2.5 out of 5
Trinity Suites Downtown Dallas
1126 E. 8th Street, Dallas, TX

Reviews

6.6
Rating 10 - Excellent. 143 out of 550 reviews" "
Rating 8 - Good. 149 out of 550 reviews" "
Rating 6 - Okay. 94 out of 550 reviews" "
Rating 4 - Poor. 54 out of 550 reviews" "
Rating 2 - Terrible. 110 out of 550 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Stephen, Bakersfield

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Most of the area around it looked pretty sketchy. It however, was a nice place. Just don’t trust the word Suite, it does not mean what you think it does.
Stayed 2 nights in Apr 2024
Response from Pank on Apr 16, 2024
Thanks

6/10 Okay

Darryl

Liked: Staff & service, property conditions & facilities
Property was more than adequate for my needs. Being super critical it could do with a deep clean and a lick of paint but this isn’t on the housekeepers. If you’re just looking for a cheap roof over your head you can do much worse. Bus stop right outside takes you to the Bishop Arts District in 5-10 minutes where there are plenty of bars and restaurants. Bus to the city is a 5 minute walk away. Would stay again.
Stayed 4 nights in Apr 2024
Response from Pank on Apr 9, 2024
Thanks

8/10 Good

Albert

Liked: Staff & service
A good value for the money.
Stayed 3 nights in Apr 2024
Response from Pank on Apr 9, 2024
Thanks

10/10 Excellent

Iveta

Liked: Cleanliness, staff & service, property conditions & facilities
Great for the price. Easy access to public transportation or an easy 1 hour walk to downtown.
Stayed 2 nights in Apr 2024
Response from Pank on Apr 8, 2024
Thank you for the review

2/10 Terrible

Amanda

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property did not state not good for kids. Inappropriate sexual loud acts coming from multiple rooms. Daughter- athlete had to compete with no sleep really embarrassing what she heard. Also stated close to convention center- did not say a freeway blocking it which doubled Uber and time. Floor was really dirty
Stayed 4 nights in Feb 2024
Response from Pank on Mar 5, 2024
Dear guest, you stayed here for 4 nights but only one of the nights you got problem with next next door although I resolved your problem. Its never happened again because I don’t have any knowledge about new guests so I blocked them forever that I told you. Any way you didn’t complain about any other thing. I never think about your review even I resolved it. God bless you and your country also.

2/10 Terrible

Jennifer

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Pank on Feb 26, 2024
Dear guest I can’t understand about your review because I already upgraded your room from smoking to nonsmoking. As per my knowledge, you didn’t get any problem or you didn’t complain about anything. GOD BLESS YOU

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lived up to expectations
Room was clean - I was only staying one night, and it was everything I needed it to be. Shower had good water pressure. Towels and sheets were clean (though another blanket might have been nice).
Stayed 1 night in Jan 2024
Response from Pank on Jan 29, 2024
Thanks

6/10 Okay

Jason

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Pank on Jan 21, 2024
Thanks

4/10 Poor

Dino

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We picked this place for its close location to downtown but don't let the name downtown suites fool you because its neither. The rates to stay are good but not with any hot water. We had to check out super early mainly for the water situation but the noise level was extreme and this started around 2 am and continued for awhile. I spoke with the manager upon leaving and suggested a discount for not having hot water. He said the room took ten minutes but both my wife and I ran water enough to fill tub up and temperature was maybe 80.
Stayed 1 night in Dec 2023
Response from Pank on Jan 6, 2024
I had responded 7 times but it didn’t come up. Guest was checking out early morning by mentioning at motel office that he had a personal problem so he needed to go out early

2/10 Terrible

Hunter

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Horrible hospitality and dirty property. Was locked out of room one night and then was told we needed to check out 15 minutes before our actual checkout.
Stayed 2 nights in Dec 2023
Response from Pank on Jan 6, 2024
I had responded 7 times but it didn’t come up. Guest came with 3 another persons although he paid and mentioned 2 people on register paperwork. So Trinity suites haven’t been allowed

8/10 Good

dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a good, solid, quiet, basic motel. My room was clean and well-equipped: e.g., mini-fridge; microwave; coffee maker; iron/board; hair dryer. The housekeeping was good. It was an older motel, which had clearly been newly renovated. There were flashing, colored (red/green/blue) LED lights, which I kind of enjoyed, (though you could turn them off, if you didn't like them.) The motel was about a 10-minute walk from the DART Red Line (light rail) to downtown (3 stops). There was a big gas station/mini-mart about a 2-3 minute walk from motel, where you could buy basic stuff, if necessary. I have stayed at many, many motels, and so can say that the TV channel selection was somewhat above average.
Stayed 5 nights in Dec 2023
Response from Pank on Feb 2, 2024
Thank you so much

10/10 Excellent

Andres

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Forgot a ring and they saved up for me for my return. Thank you!
Stayed 1 night in Oct 2023
Response from Pabk on Nov 4, 2023
Thank you so much

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
It was very quiet and comfortable stay. The room was clean considering age of the property. Great stay for short business trip. Definitely a place to lay down and shower wile on a business trip
Stayed 3 nights in Oct 2023
Response from Pank on Oct 20, 2023
Thank you so much

4/10 Poor

Gregory

Disliked: Cleanliness, property conditions & facilities
I stayed at this hotel for 1 night, during a recent trip to Dallas. I attempted to call to arrange check-in, upon booking a reservation, and could never get ahold of the front desk. As I attempted to sleep my first night there, my skin itched to the point I awoke, showered, and checked out at 6am. I am now battling bed bugs, because the owners of this facility failed to change out the bedding in my room.
Response from Pank on Oct 16, 2023
Dear guest, you never talked with front desk guy about any reason after you checked-in. You did lots of times in and out for your personal reason but you never came to office for any type of complaint. This is a bedbug free motel so PLEASE DON’T write about FAKE REASONS. You wrote 2 people as check-in persons on motel’s registration form but you was alone so for that matter why are you blaming on motel’s reputation?God bless you

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible condition, Will Never stay here again.
I was completely stunned by the condition of the room and furniture based off the pictures posted on the hotels.com website. The lampshades had black smudges on all of them, the floor was dirty. The room felt unclean and I was genuinely concerned that I might get bed bugs from the sheets in the room. If the ad would have said it was in a seedy part of town and featured rotating flashing led lights in the ceiling, I would have understood the type of motel it was and made other arrangements.
Stayed 1 night in Oct 2023
Response from PANK on Oct 9, 2023
Dear guest, LED lights shown in website ad also, Room and furniture conditions are very nice but you are frustrated due to your problem with your partner during stay. Also you broke bathroom shower handle during your stay so be mannered in another hotel also.

2/10 Terrible

Scott

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is set across from the school. It is a very old building. I believe management uses the ground floor as a home it was very sketchy pulling into the parking lot. I checked in and went into the room. The first thing I did was check for bedbugs, and I found none, upon pulling back the sheet, it was a stained mattress cover that was not waterproof along with a burn mark pulling back, the mattress pad revealed a horribly stained mattress looking at the pillows they were all mismatched with no pillow cover only a case all of the pillows were horribly stained The room itself appeared to have recently been remodeled. I went down and checked with the property management and asked if there was a room with a newer bed. Property management became irate and responded. What do you sleep on the mattress or the sheets? I said the sheets and I politely asked if there was a newer bed available management you can leave I will give you refund, I want to speak with my wife as we were speaking the manager stormed up to the room and called me up. They were recording me without my permission, asking me to show the stains when I did they told me I could stop and that I should go, I should go I should go , so I did upon calling Expedia. Expedia said they would have to talk to the property management at which time management refused the refund.
Stayed 1 night in Sep 2023
Response from PANK on Oct 6, 2023
Dear guest you came to check-in with determination that any way you refused stay so you ordered to front desk guy for new mattress than he he answered..There were new sheets and new pillow cases in your room but you behaved like that you gone a sleep on mattress without any sheet and pillow covers. this was your non-refundable reservation so don't frustrated on any fake reason to anyone. Thanks for Fake reason.

4/10 Poor

Jose

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Place was nice, but some lights were out. Furniture weirdly placed. No actual sheets just a comforter. All in all somewhat sketchy area. Would not recommend.
Stayed 1 night in Oct 2023
Response from Pank on Oct 3, 2023
Dear guest, thanks. All lights are working but I think you didn’t get proper switch because room has lots of switches. All sheets are properly washed and stainless.

10/10 Excellent

Charles

Stayed 1 night in Aug 2023
Response from PANK on Sep 8, 2023
Thank you so much

10/10 Excellent

Jessa D.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean, room attendant is very friendly and approachable. Great place to stay short stays and long stays.
Stayed 3 nights in Aug 2023
Response from PANK on Aug 27, 2023
Thank you so much

8/10 Good

Alan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy getting checked in.
Stayed 1 night in Aug 2023
Response from Pank on Aug 24, 2023
Thanks

6/10 Okay

Joey

Stayed 1 night in Aug 2023
Response from PANK on Aug 30, 2023
OkayI cann't find a reservation under your Name

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
room smelled really badly. it had trash in it. attendant was very rude and yelled at me. do not recommend. should be shut down.
Stayed 1 night in Jul 2023
Response from PANK on Aug 7, 2023
FAKE REVIEW. You don't get refund for NON-REFUNDABLE reservation so you have frustration THANKS

8/10 Good

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheaper than hotels in the city
This hotel was good for a shower and sleeping. It was cheaper than the hotels in the city. Nothing really good or bad to say about it.
Stayed 1 night in Jul 2023
Response from Pank on Aug 5, 2023
Thanks

2/10 Terrible

Miguel

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First walking in the room was even more hot than it is outside, humid dirty and burn cigarette holes all in the blanket. Dirty! Mattress was filthy and should be put out of business! I was very uncomfortable and very unsafe. Based on the picture that was taken is definitely a scam for your money! Will never come here again! I have three small children 11/6/4 and definitely not safe! Was looking to get a room on another hotel but it was late and kids were tired. 0 out of 10
Stayed 1 night in Aug 2023
Response from Thanks on Aug 5, 2023
Dear guest, when you came for check in you were too much drunk and demanded that you need two beds but you didn’t know you had booked one bed room. When you checked out front desk guy found beer’s tins in your room also you were in just little shorts only in drunken smelling from your mouth. Your kids also might be scared from your behavior. So don’t blame on motel.

8/10 Good

Guadalupe

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Pank on Jul 25, 2023
Thanks

2/10 Terrible

Omar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Pank on Jul 19, 2023
Dear guest, you don’t mention reason . If you had problem during your stay you didn’t talk with Trinity suites front desk guy otherwise we could solve it so please don’t write Fake review if you haven’t any type problem.

4/10 Poor

Rahmatullah

Stayed 2 nights in Jul 2023
Response from PANK on Aug 8, 2023
Dear guest,if you had problem at that time regarding room but you didn't do any complaint. Actually you had problem with your partner so you are frustrated on your partner and write FAKE REVIEW on motel.

10/10 Excellent

Hailey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's go time!!!
If you want an interesting stay, this is your go-to place! Nice touch with the LED light strips in the rooms to set ambiance.
Stayed 1 night in Apr 2023
Response from Pank on Jun 22, 2023
Thanks for your appreciation

6/10 Okay

Bradley

Liked: Cleanliness
Disliked: Property conditions & facilities
This is a great place to stay if working out of town, not to bring the family. The lobby has no AC, the rooms have the AC turned off all day, so youll probably enter it and its 101°. Not such a big problem i turned the AC on and ran some errands came back to a cool room. The parking lot is pretty small. Great room for the price. Quiet area, away from traffic.
Stayed 1 night in Jun 2023
Response from Pank on Jun 21, 2023
Thanks. Generally only real family has mostly been staying in this motel because of quite atmosphere but Trinity suites doesn’t understand your thinking about family motel concept. Trinity suites have ACs in room with 21000 BTU capacity so room gets immediately cooler when its turn on. All the Thanks again for your review

8/10 Good

Brad

Stayed 2 nights in Jun 2023
Response from Pank on Jun 6, 2023
Thanks

2/10 Terrible

Chayse

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The automatic room call tranfer service works poorly. Many times incoming calls are sent to front desk. Owner screamed at my father and threatened too charge 50 dollars for trying too reach me in my room
Stayed 1 night in Apr 2023
Response from Pank on Apr 9, 2023
You have in conscienceless position during your stay so you didn’t receive any call also you didn’t receive your food delivery so food delivery guy got lots of trouble although you blamed me. Shame on you and your family members who constantly called at motel by giving mental harassment to front desk guy.

2/10 Terrible

Diany

Disliked: Staff & service
Stayed 1 night in Mar 2023
Response from Pank on Apr 26, 2023
???You never book a room at Trinity Suites

8/10 Good

Rose

Traveled with family
Liked: Cleanliness, room comfort
Needs facelift
I booked this hotel not seeing the outside of the hotel.and at that time I could not get a refund. The outside of the hotel definitely needs a facelift. It’s a very old motel. To my surprise the inside was newly remodeled and clean.
Stayed 1 night in Apr 2023
Response from Pank on Apr 3, 2023
Thanks

8/10 Good

Kevin

Liked: Staff & service, amenities, property conditions & facilities
Staff were considerate of my early check-in request. Room was adequate but did smell when i first entered however was fixed by turning the A/C on. Reasonably priced and comfortable
Stayed 1 night in Mar 2023
Response from Pank on Apr 1, 2023
Thanks

10/10 Excellent

Holly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The blow dryer didnt work. The vent in the bathroom didnt work and leaked water when it rained.
Stayed 2 nights in Mar 2023
Response from Pank on Mar 19, 2023
Thanks, we don’t know about hair dryer so we are sorry about that. If you tell us, we will provide new one from office.

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly reception, convenient to transport links and very reasonably priced.
Stayed 1 night in Mar 2023
Response from Pank on Mar 18, 2023
Thanks

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s always a bit unnerving to reserve a hotel whose name you’re unfamiliar with, but I was quite pleased with the Trinity. It’s a small, older, family owned (assumption here) hotel that has been refurbished and very comfortable. I enjoyed having coffee available in our room.
Stayed 1 night in Mar 2023
Response from Pank on Mar 16, 2023
Thank you so much

6/10 Okay

Jonas

Business traveler
Liked: Cleanliness, staff & service
To far from the convention building for convenience
Stayed 3 nights in Mar 2023
Response from Pank on Mar 14, 2023
Thanks

2/10 Terrible

Jose

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The over priced “motel” had roaches in our room, pee stains throughout the entire bathroom floor. When first arrived to check in (Drove in from California) the lady ran out and made me move my car because I was in front of the office, even though they’re labeled as parking spots. Then she noticed I had my dog in the back seat which I was taking him to a dog daycare and she immediately called I’m assuming her husband and he too then continued to argue with me about my dog, I kept saying he’s not staying here and she kept telling “no pets… no pets” even the husband began to argue. The towels we were provided had stains and were unusable. The vent fan for the bathroom didn’t work as well as the lights. I do not recommend staying here. I’d recommend a Motel 6, at least it’s name brand and you know what you’re getting. This place is one huge false advertisement. DO NOT STAY HERE!
Stayed 2 nights in Mar 2023
Response from Pank on Mar 13, 2023
Dear guest, you are only able to stay in Pet-free motels. At time of check in you didn’t tell that you have pet but as soon as front desk guy saw than you were agreed. So please think twice before you do for review

4/10 Poor

Angel

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from pank on Feb 16, 2023
Thanks. You didn't say any complaint but you have a problem with your girl so you made frustration on motel.

10/10 Excellent

kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
if you are looking for a quiet hole in the wall in the middle of downtown dallas look no further. inexpensive, clean, polite, quiet and i got a smoking room. it was exactly what i was looking for.
Stayed 2 nights in Jan 2023
Response from Pank on Jan 17, 2023
Thanks for your appreciation

8/10 Good

Eric

Traveled with partner
Not what I expected from photos
Stayed 3 nights in Jan 2023
Response from Thanks on Jan 9, 2023
Thanks, your reservation has been upgraded by your request from smoking room to non/smoking room. Also you didn’t tell your complaint to office guy during your stay so how can Trinity suites knows .

8/10 Good

Michaela

Liked: Staff & service, amenities, property conditions & facilities

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Questionable...
We read reviews and knew it was a cheap place going into it. The positives, convenient to downtown, and the sheets and towels were Clean,the a/C blew hard and kept us comfortable. Everything else? Yikes. The room was filthy, everything covered in sticky, dusty grime. Broken outlet plate, broken lamp plug in, no bulbs in lamp. All doors and surfaces were filthy. There was food from previous customer in the fridge. The microwave was filthy inside. I spent a good portion of my evening using the wash rags and hot water to wipe down surfaces of the outlets and wall switches, baseboards, desk, dresser and night stands. I knew complaining wouldn't accomplish anything. So if you stay here, know room 109 is likely the cleanest room on the property.
Stayed 1 night in Dec 2022
Response from Pank on Dec 10, 2022
Dear guest, I don’t understand what you’re complaining about. All lamps are working but you did mistake to turn on switch because there are lots of switches in every room. God bless you

2/10 Terrible

Kingshuk

Stayed 1 night in Oct 2022
Response from Pank on Nov 24, 2022
Dear guest, who are you?This is FAKE REMARKS

10/10 Excellent

Stelian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good value for money. Big room and good heating. Very clean and good service. Arrived 2 hours early and I got the room, even a free upgrade to a non-smoker room. Walking distance (10 min) to the station and bus station at the door if you don't want to walk. 20 min from Downtown Dallas is petty good for the price of the room. Stayed 4 nights and it was what I needed. The neighborhood is not as scary as I thought, probably at night is dangeous but during the day is ok. Some noise from the highway but not more than the traffic in downtown Dallas. It would've been nice to have more coathangers and some disposable plates and utensils.
Stayed 4 nights in Nov 2022
Response from Pank on Nov 20, 2022
Thanks

4/10 Poor

Israel

Traveled with group
Disliked: Cleanliness, property conditions & facilities
The kind of place where you wanna check for bed bugs before you leave
Stayed 2 nights in Nov 2022
Response from Pank on Nov 18, 2022
Dear guest,ITS A FAKE. You stayed 2 nights but you didn’t complain about anything until you had returned key but it was your mistake to carry your own bedding stuff inside a room. Also I marked that even you didn’t change your clothes during your stay. So please don’t write FAKE REVIEW

2/10 Terrible

Jerry

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not stay at the property due to the condition of the room. I chose to leave on Friday and stayed at the Motel 6 near Loop 12 and I35E. I understand there is no refund, but I was not going to stay even if it were free.
Response from Pank on Nov 2, 2022
Dear guest, Trinity suites have a much better review than Motel 6. Your friends made you confused because they need to stay on your reservation for 1 room. They did lots of interruptions with front desk guy by shouting but front desk guy refused them to give room key because room was under your name. You can’t say them so you’re frustrated with Trinity suites. Although you had already checked room and satisfied. So God bless you and your friends.

6/10 Okay

Thomas

Liked: Staff & service, amenities, property conditions & facilities
Had all the basics! refrigerator, microwave oven, coffee pot, tv etc. Too far from anything walkable. Bus stop is right outside, train is down the road. Better with rent a car.
Stayed 1 night in Oct 2022
Response from PANK on Nov 1, 2022
Thanks

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shadiest hotel I have ever seen. I didn’t sleep in because it looked so terrible and there were likely roaches around
Stayed 1 night in Oct 2022
Response from Pank on Oct 25, 2022
Dear guest, YOU HAVEN’T CHECKED IN. You are frustrated because you haven’t got refund for FAKE reasons. GOD BLESS YOU