All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Wonderful stay! Clean room! Huge bed! Only bad thing the jets in the tub wasn’t working. other than that it was great!
Jalisa
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 7, 2024
Dear Guest,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
8/10 Good
Marta
Mar 21, 2024
Marta
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 24, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
10/10 Excellent
Mario
Traveled with group, Business traveler
Mar 13, 2024
Liked: Amenities
Not
Mario
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 14, 2024
Dear Guest,Thank you for the excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guests' ideas and suggestions. We would love to host you again.
10/10 Excellent
Patrick
Feb 25, 2024
Patrick
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Mar 21, 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
2/10 Terrible
Arman
Feb 19, 2024
Arman
Stayed 1 night in Feb 2024
Response from Sophia CSR on Mar 21, 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
6/10 Okay
Toni-Ann
Traveled with partner
Dec 16, 2023
Disliked: Cleanliness, amenities
Got there and pillows still had someone else hair on it but house keep was cleaning the room
Toni-Ann
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 18, 2023
Dear Guest,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you in the future.
Didn't like given the same room that os all messed up especially the bed.need to replace mattress or should of gave me a better room that isn't used every night. The motel was empty. Now I know why. Won't stay there again.
Rafael
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 30, 2023
Dear Guest,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
Your sink in the bathroom has a leak. You should fix it before it causes floor damage.
Verified traveler
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 13, 2023
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.
A/C didnt work properly; room had an odor; curtains wouldnt close properly for privacy; towels were stained and disgusting.
Melinda
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 16, 2023
Hello,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.
2/10 Terrible
Daniel
Oct 9, 2023
Daniel
Stayed 1 night in Oct 2023
Response from Sophia CSR on Nov 2, 2023
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
2/10 Terrible
Jose
Oct 9, 2023
Jose
Stayed 1 night in Oct 2023
Response from Sophia CSR on Nov 2, 2023
Dear Guest,It is disheartening to see your rating. We would be incredibly grateful if you could take a couple of minutes to write your detailed review. So we can investigate your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.
10/10 Excellent
cameron
Sep 24, 2023
Liked: Cleanliness, staff & service, room comfort
cameron
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 27, 2023
Hello,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
Hello,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!
Response from Linton Rediresponse Specialist on Sep 3, 2023
Dear Crystal,We are sorry to hear your recent experience at the Red Roof Inn Dallas - Mesquite/ Fair Park NE did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.Sincerely,LintonRediresponse Specialist
2/10 Terrible
Trista
Aug 22, 2023
Disliked: Staff & service
Trista
Response from Sophia CSR on Aug 25, 2023
Hi Trista,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
Loud noise , bugs in bed due to no weatherstripping on the doors, Mgmt unprofessional
Lakira
Stayed 2 nights in Aug 2023
Response from Linton Rediresponse Specialist on Aug 15, 2023
Dear Lakira,I appreciate you sharing your feedback following your stay at the Red Roof Inn Dallas – Mesquite/ Fair Park NE. I was saddened to read that your stay fell short of your expectations due to the insects you reported and noise disturbances you faced. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,LintonRediresponse Specialist
8/10 Good
Patrick
Aug 5, 2023
Patrick
Stayed 1 night in Aug 2023
Response from Sophia CSR on Aug 7, 2023
Hello,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.
I was looking book a room for the same night it was after 3am. When I booked online it turns out it was for later that day. So when to go the front desk to see if they could help me out with the change the person in the front office was rude and didn’t want to help in anyway saying he could only sell me another room for the night. Also it was a non refundable so even though right after the fact I just wanted to change the night they did not and I got charged for for a room I didn’t use the next day. Horrible experience will never stay at another red roof again. And I’ll be disputing the charge on my credit card.
Martin
Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 25, 2023
Hello,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.
The jazz tub didn’t work right and dirty ac was working right old food in the room and roaches and flies
Christopher
Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 14, 2023
Hello,It is disheartening to hear about your experience. Our apologies for any issues in cleanliness that you encountered. Rest assured, your concerns will be noted and inspected by our housekeeping team. We would value another chance to impress you and we wish you safe travels.
10/10 Excellent
Michael
Jun 5, 2023
Michael
Stayed 1 night in Jun 2023
Response from Sophia CSR on Jun 7, 2023
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
6/10 Okay
Merwais
May 29, 2023
Merwais
Stayed 1 night in May 2023
Response from Sophia CSR on May 31, 2023
Hello,We appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.
2/10 Terrible
Caitlin
Business traveler, Traveled with partner
May 21, 2023
Disliked: Cleanliness
Room and smelled like cigarettes and location was very sketchy. We only system a few hours and left. Would not recommend.
Caitlin
Stayed 1 night in May 2023
Response from Sophia CSR on May 22, 2023
Hello,It is disheartening to hear about your experience. Our apologies for any issues in cleanliness that you encountered. Rest assured, your concerns will be noted and inspected by our housekeeping team. We would value another chance to impress you and we wish you safe travels.
2/10 Terrible
tina
May 15, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was great. The room had stained sheet with burn holes in them. They moved me the 2nd day closer to the pool which was nice. As it got closer to night that’s when it was BAD. It was like being on an episode of “Live PD” there was prostitution and drugs being sold in the parking lot. The night shift office staff was in the parking lot on his phone like he was making a business deal. My son come to take me to eat and left his vehicle there and when we returned his back door had been pried open. Management needs to run off the obvious criminals and the prostitution and it would be a lot better place to stay. It is in a good location just a little sketchy after dark…
tina
Stayed 2 nights in May 2023
Response from Sophia CSR on May 16, 2023
Hello,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.
Definitely not what I expected. It smelled like cigarettes in the rooms, phone was broken, lots of noises, police showed up twice and everything was just horrible.
Claudia
Stayed 2 nights in Apr 2023
Response from Sophia CSR on Apr 26, 2023
Hello,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!
10/10 Excellent
Jessica
Apr 10, 2023
Jessica
Stayed 1 night in Apr 2023
Response from Sophia CSR on Apr 12, 2023
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
10/10 Excellent
Syliva
Apr 3, 2023
Syliva
Stayed 2 nights in Apr 2023
Response from Sophia CSR on Apr 7, 2023
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
Hi Alma,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
6/10 Okay
Heidi, Houma
Traveled with partner
Mar 27, 2023
Liked: Cleanliness, staff & service
The TVs should be checked regularly the one in my room kept cutting off otherwise was a good stay
Heidi
Stayed 1 night in Mar 2023
Response from Sophia CSR on Mar 29, 2023
Hello,Thank you for taking the time to share your feedback regarding your experience. We apologize for the inconvenience faced by you. We have spoken to the concerned person, and we wish to serve you better the next time. We will always ensure that we keep delighting you with our facilities and services.
Hello,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
8/10 Good
Jasmine
Mar 20, 2023
Jasmine
Stayed 3 nights in Mar 2023
Response from Sophia CSR on Mar 23, 2023
Hi Jasmine,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.
Hi Shaun,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.
8/10 Good
Matthew
Mar 20, 2023
Matthew
Stayed 1 night in Mar 2023
Response from Sophia CSR on Apr 10, 2023
Hi Matthew,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
Hi Brian,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
4/10 Poor
Darrell
Feb 23, 2023
Darrell
Stayed 1 night in Feb 2023
Response from Sophia CSR on Feb 27, 2023
Hi Darrell,We were delighted to be your hosts recently, thank you for choosing to stay with us. Since you have rated us below 5. I am concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.
8/10 Good
Guadalupe
Jan 16, 2023
Guadalupe
Stayed 1 night in Jan 2023
Response from Sophia CSR on Jan 18, 2023
Hello,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.
4/10 Poor
Samantha
Jan 16, 2023
Samantha
Stayed 1 night in Jan 2023
Response from Sophia CSR on Jan 18, 2023
Hello,We are sad to see this rating. We apologize for the inconvenience you faced. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
2/10 Terrible
Michael
Jan 13, 2023
Michael
Stayed 1 night in Jan 2023
Response from Sophia CSR on Jan 16, 2023
Hi Michael,We are sad to see this rating. We apologize for the inconvenience you faced. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
10/10 Excellent
David
Jan 6, 2023
David
Stayed 1 night in Jan 2023
10/10 Excellent
Julio
Dec 28, 2022
Julio
Stayed 2 nights in Dec 2022
Response from Sophia CSR on Dec 30, 2022
Hi Julio,It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
Hi Tyona,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.
6/10 Okay
PATRICIA, Brunswick
Nov 25, 2022
PATRICIA
Stayed 1 night in Nov 2022
10/10 Excellent
Adrian
Oct 17, 2022
Adrian
Stayed 1 night in Oct 2022
Response from Sophia CSR on Oct 19, 2022
Hi Adrian,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.
This property beddeding was nasty. There were stains and blood spots and other black stuff underneath the mattress protector. I saw a small red bug on the sheet when I pulled back the covers. I called for the front desk and asked them to come review what we had discovered but they would not come that night. I asked for my refund but was told that I had to call the office manager the next day. I went went back the next morning to talk to him they told me he want in and I had to call him later that day. The office staff that morning was rude telling me that the room wasn’t dirty and the had taken pictures but wouldn’t let me see them. I had taken pictures and allowed them to see them. He tried to tell me that the bed easy dirty buy what he saw. They played word games to get out of being reported. I want my refund. This room cost me to much money. Not worth tue price.
Trina
Stayed 2 nights in Oct 2022
Response from Sophia CSR on Oct 19, 2022
Hello,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.
The bed was incredible and the staff was totally professional and courteous
Randall
Stayed 1 night in Oct 2022
Response from Sophia CSR on Oct 7, 2022
Hello,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.
10/10 Excellent
Trace
Oct 2, 2022
Trace
Stayed 1 night in Oct 2022
4/10 Poor
Monica
Sep 5, 2022
Monica
Stayed 2 nights in Sep 2022
Response from Sophia CSR on Sep 7, 2022
Hi Monica,We are sad to see this rating. We apologize for the inconvenience you faced. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
Ever red roof I have stayed in was just fine and clean. This one had a hole in the sealing that accompanied with a big bug jumping out. Shower current was dirty. This one out of hundreds was derty. I will still stay at the red roof.inn. Never at a hotel 6.
George
Stayed 2 nights in Aug 2022
Response from Sophia CSR on Sep 3, 2022
Hi George,Thank you for taking the time to share your feedback regarding your experience. We apologize for the inconvenience faced by you. We have spoken to the concerned person, and we wish to serve you better for the next time. We will always ensure that we keep delighting you with our facilities and services.
Convenient location for a good night's sleep. Clean and comfortable room. No coffee is my only negative comment, but otherwise a good choice among multiple competing hotels nearby.
Craig
Stayed 1 night in Aug 2022
Response from Sophia CSR on Sep 1, 2022
Hello,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.