Restaurant

Reviews of Kimpton Pittman Hotel – Downtown Dallas, an IHG Hotel

4.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 685 out of 933 reviews" "
Rating 8 - Good. 125 out of 933 reviews" "
Rating 6 - Okay. 62 out of 933 reviews" "
Rating 4 - Poor. 28 out of 933 reviews" "
Rating 2 - Terrible. 33 out of 933 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from The Kimpton Pittman Hotel on May 15, 2024
Edward, we appreciate you for taking out the time to leave us a review. We cannot wait to see you again!

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff goes above and beyond to make your stay great. Great area of town with lots to do and eat. will stay again. The in house restaurant has a great breakfast.
Stayed 3 nights in Apr 2024
Response from The Kimpton Pittman Hotel on May 15, 2024
Eric, we do our best to be your best loved hotel! We look forward to giving you the best experience possible during your next stay.

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed very much our entire trip and luxury of the Kimpton Pittman Hotel.
Stayed 2 nights in May 2024
Response from The Kimpton Pittman Hotel on May 15, 2024
Gary, you were honored to have you and your loved ones stay with us. We are heavily anticipating your return.

10/10 Excellent

Crista

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience was wonderful. The staff was great and the room was beautiful. Stayed for a concert. Was able to walk there and back without issues. Never concerned about safety.
Stayed 1 night in May 2024
Response from The Kimpton Pittman Hotel on May 6, 2024
Cristia, we enjoyed having you with us! Thank you for your feedback, we can't wait to have you back!

10/10 Excellent

Darrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
new hotel in a historic building
Stayed 1 night in Apr 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Love the atmosphere, very peaceful
Stayed 2 nights in Apr 2024

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Kimpton Pittman Hotel on May 1, 2024
Molly, thank you for your stellar score !

10/10 Excellent

Christella

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Location raggedy, not a nice and save area.
Stayed 2 nights in Apr 2024
Response from The Kimpton Pittman Hotel on Apr 29, 2024
Thank you for your feedback, Christella !

10/10 Excellent

Angie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our stay, met all our expectations.
Stayed 2 nights in Apr 2024
Response from The Kimpton Pittman Hotel on Apr 29, 2024
Angie, your kind words mean the world to us. Thank you for your stay and we cant wait to see you again!

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from The Kimpton Pittman Hotel on Apr 29, 2024
Renee, we appreciate your business. We hope to see you again soon!

8/10 Good

Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It is far too noisy, not from people and commerce but from car noise. The cars sound like they are racing and have intentionally loud revving sounds. Thru the middle of the night.
Stayed 1 night in Mar 2024
Response from The Kimpton Pittman Hotel on May 1, 2024
Thank you for your feedback, Louise!

10/10 Excellent

Vincent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the people in the hotel and the staff
Stayed 3 nights in Apr 2024
Response from The Kimpton Pittman Hotel on Apr 30, 2024
Vincent, we appreciate your kind words!

6/10 Okay

Michael

Stayed 1 night in Apr 2024
Response from The Kimpton Pittman Hotel on May 7, 2024
Michael, thank you for your kind review! We look forward to your next stay with us.

10/10 Excellent

Demetris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and friendly staff
Stayed 1 night in Apr 2024
Response from The Kimpton Pittman Hotel on Apr 30, 2024
Thank you for your feedback, Demetris! We look forward to having you back.

6/10 Okay

Chelsea

Stayed 1 night in Apr 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities were great. Nice property.
Stayed 1 night in Apr 2024
Response from The Kimpton Pittman Hotel on Apr 16, 2024
Thank you so much, John. We are already anticipating your next stay!

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff provided excellent service, room was nice and very comfortable.
Stayed 1 night in Apr 2024
Response from The Kimpton Pittman Hotel on Apr 14, 2024
Jenny, your kind words mean the world to us. Please come back and stay with us the next time you are in Dallas!

2/10 Terrible

Paul

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
They charged me for things I prepaid for. It feels fraudulent. Everything in the room has a pricetag to use. I paid a lot for this hotel, I didn't need to feel like I was also getting nickle and dimed for anything including things I prepaid for. I was also assured by the staff prior to my breakfast that it was covered by my room, then they charged my credit card anyways.
Stayed 1 night in Apr 2024
Response from The Kimpton Pittman Hotel on May 3, 2024
Thank you for bringing this to our attention. We have made sure to take care of this matter for you. We are looking forward to your next stay !

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded to the presidential suite which was quite a pleasant surprise! Everyone and everything went well - so thank you. Just a small observation and only because it’s the presidential suite, otherwise I wouldn’t care. It would have been a nicer touch if cups and saucers were available for my coffee instead of paper cups.
Stayed 1 night in Apr 2024
Response from The Kimpton Pittman Hotel on Apr 14, 2024
Kenneth, we appreciate your kind words and are happy you enjoyed your stay. We will use your tips to improve our presidential suite. Thank you so much for your feedback!

8/10 Good

Andre

Stayed 2 nights in Mar 2024
Response from The Kimpton Pittman Hotel on May 1, 2024
Thank you, Andre! We appreciate you for staying!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from The Kimpton Pittman Hotel on May 1, 2024
Thank you for your stay, Patricia! We can't wat to see you again.

10/10 Excellent

Karlene L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Great for enjoying Deep Ellum. Coffee maker would be a nice addition to the room.
Stayed 3 nights in Apr 2024
Response from The Kimpton Pittman Hotel on Apr 9, 2024
Thank you for your review, Karlene!

4/10 Poor

Ulrike, Osnabrück

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
A sad experience. The hotel has fancy design and tries a modern, stylish ambiente. Didn't work for me. It was dirty, the nightstand, btw the only chance to stow stuff in drawers, was sticky, the room was only made upon complaint, and then not very well. Crumbs on the floor remained on the floor. Dust everywhere. I used the staircase, it was full of clutter and very dirty. Hair dryer upon request, lotion nowwhere to be seen, neither soap at the sink. Pool opens at 10, there went my morning swim. Water or beer upon check-in was announced, never delivered. Shower almost dysfunctional, if you do not like your bathroom turn into a pond. The staff, notably Naomi, was very helpful, after several complaints I received a voucher, used it in the restaurant. Food was ok. But the overall impression: pretentious and rather dirty location. Location at entrance of Deep Ellum is great. Would be nice to have a decent hotel there.
Stayed 2 nights in Apr 2024
Response from The Kimpton Pittman Hotel on Apr 9, 2024
Ulrike, I'm sad to see your review go from a 6 to a 2 upon checkout. We take these matters very seriously. As our PM MOD Amaya informed you through Kipsu last night, she has already informed our Director of Rooms about your issue during your stay and made sure to look through every single room we have available to hand deliver the hairdryer you requested. Rooms are given a full service clean every 3 days and a room refresh upon request and we should have thoroughly explained that during check in. Our pool actually opens at 10 am and closes at 10 pm so you were more than welcome to enjoy that morning swim, we are sorry that the pool times were inconvenient for your stay. As for the clutter and the dirtiness of the stairwell in the historic side where you stayed, we hold items back there in order to quickly retrieve them for guests when needed and it gets dusty every so often as the building is 108 years old, we apologize for you having to see items and dust there. We regularly keep our stairway clear of debris and items otherwise. We have complimentary water and beer during check in and are able to send up complimentary water when requested. Your concerns should have been addressed as soon as they were revealed, we apologize for not addressing them at that time as the shower drainage and room cleanliness could have been an easy fix. While it was unfortunate that these issues arise during your stay, it was, as you said, nothing we could do to fix it immediately. We appreciate you for being understanding and giving us areas to work on for the betterment of our hotel. Naomi and Amaya will appreciate your kind and thoughtful words. We hope that the next time you visit, we can show you the 4-star service that the Kimpton- Pittman is known for!

10/10 Excellent

Karla J

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique property, but nice, we enjoyed the free happy hour and the staff was very nice and accomodating.
Stayed 1 night in Apr 2024
Response from The Kimpton Pittman Hotel on Apr 9, 2024
Karla, we loved having you! Come back and hang with us anytime!

8/10 Good

Andrea, Woodway

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Road noise from the road and hard bed, otherwise nice property
Stayed 1 night in Apr 2024
Response from The Kimpton Pittman Hotel on Apr 7, 2024
Thank you for your review, Andrea! We appreciate your business and hope to see you again soon.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Kimpton Pittman Hotel on Apr 7, 2024
Melissa, we can't wait to host you again. Thank you for staying with us!

10/10 Excellent

Daniela

Stayed 3 nights in Mar 2024
Response from The Kimpton Pittman Hotel on Apr 29, 2024
Daniela, thank you for your review! We hope to see you again soon.

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Kimpton Pittman Hotel on Apr 29, 2024
Wanda, thank you for your review! We can't wait to host you again.

10/10 Excellent

Dahvid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, my favorite kimpton so far
Stayed 3 nights in Mar 2024
Response from The Kimpton Pittman Hotel on Apr 7, 2024
Dahvid, we appreciate your kindness and strive to be your favorite Kimpton ever. We can't wait to host you again to solidify the #1 spot in your heart.

10/10 Excellent

Marcy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fabulous location, helpful staff, centrally located and hotel has great vibe! i’d stay again in a heartbeat
Stayed 2 nights in Mar 2024
Response from The Kimpton Pittman Hotel on Apr 7, 2024
Marcy, your kind review means the world to us. Thank you for staying with us and we are looking forward to hosting you again.

10/10 Excellent

Raquel

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at The Kimpton Pittman, was everything how I imagined it would be. When you first walk in you a greeted with warm and inviting hospitality. Check in process was seamless. As I got to my room, my first thought was it was beautiful and clean! Very sleek and modern. I would highly recommend anyone here when visiting Dallas, TX
Stayed 1 night in Mar 2024
Response from The Kimpton Pittman Hotel on Apr 7, 2024
Raquel, we appreciate your awesome review. We do our best to provide a wonderful experience for our guests. We hope to see you again!

10/10 Excellent

jonathan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again. Staff extremely helpful.
Stayed 2 nights in Mar 2024
Response from The Kimpton Pittman Hotel on Apr 7, 2024
Thank you for the kind words, Jonathan! Our staff will go above and beyond to make sure your stay is a great one. We can't wait to host you again!

6/10 Okay

FAKHRI

Business traveler
My room was next to railroad no place to eat the hotel restaurant food was bad
Stayed 2 nights in Mar 2024
Response from The Kimpton Pittman Hotel on Apr 7, 2024
Fakhri, we are sorry to hear that your experience was not the best. Deep Ellum is full of bars and restaurants if Elm and Good is not your cup of tea. Our guest service agents are ready to recommend restaurants for any kind of cuisine you have a taste for!

10/10 Excellent

Brent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most amazing service I have ever had a hotel room! Great attention to detail, room was clean and staff was super attentive.
Stayed 2 nights in Mar 2024
Response from The Kimpton Pittman Hotel on Apr 7, 2024
Brent, your kind words have pulled at our heartstrings. We loved having you and can't wait to host you again!

10/10 Excellent

Ginger, Katy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is awesome. The service is excellent. The room was great. The shower . . . Oh the shower. Just go.
Stayed 1 night in Mar 2024
Response from The Kimpton Pittman Hotel on Apr 7, 2024
Ginger, we love that you enjoyed your time with us. Our showers are calling you for your next stay!

8/10 Good

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Kimpton Pittman Hotel on Apr 14, 2024
Thank you for your patronage, Carl !

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Kimpton Pittman Hotel on Mar 25, 2024
Thank you for the 4 score, Alicia !

10/10 Excellent

Greyci

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Kimpton Pittman Hotel on Mar 25, 2024
Greyci, Thank you for your awesome review! We can't wait to host you and your family again!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Kimpton Pittman Hotel on Apr 14, 2024
Matthew, thank you for staying with us, we can't wait to see you again!

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff was friendly and welcoming-from the valet experience to the front desk, the restaurant, etc. The hotel was very modern and the overhead music was fun. The restaurant was very good and we had great service there. The location is close to Deep Ellum and you can easily walk to shopping (Patagonia) and there are many restaurants serving diverse cuisine. The hotel is across the street from the newly opened Komodo (Japanese). The only negative was the $50 parking fee.
Stayed 1 night in Mar 2024
Response from The Kimpton Pittman Hotel on Mar 15, 2024
Thank you so much for your 5 star review ! We are happy you had a great stay in Deep Ellum and at our location ! We have valet but you are more than welcome to use the parking garage across from us called Epic Parking. Its 25 for overnight parking but you don't get the come and go privileges you do if you use our Valet. There is also metered parking near our location. We hope to see you again real soon :)

10/10 Excellent

Thomas

Stayed 2 nights in Feb 2024
Response from The Kimpton Pittman Hotel on Apr 7, 2024
Thank you for your awesome review, Thomas!

10/10 Excellent

Fernando

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good hotel , hip area.
Stayed 1 night in Mar 2024
Response from The Kimpton Pittman Hotel on Mar 9, 2024
Thank you for your awesome score! We are happy to hear that our hotel exceeded your expectations. We hope to see you again at the Kimpton Pittman Hotel!

10/10 Excellent

Zach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property with great staff! Cool area too!
Stayed 2 nights in Mar 2024
Response from The Kimpton Pittman Hotel on Mar 5, 2024
Thank you for your awesome review! We look forward to seeing you again.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliness of the staff.
Stayed 1 night in Feb 2024
Response from The Kimpton Pittman Hotel on Mar 4, 2024
Thank you so much for your awesome review! We hope to see you again soon.

10/10 Excellent

Wyatt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Kimpton Pittman Hotel on Mar 25, 2024
Wyatt,Thank you for your stellar review!

10/10 Excellent

Cinnament

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strange thing to say but the whole hotel smelled so good! Staff was courteous. Rooms were pretty. Mattress was so comfortable. Would definitely stay there again.
Stayed 1 night in Feb 2024
Response from The Kimpton Pittman Hotel on Mar 4, 2024
Thank you so much for your sweet review! We have a special fragrance wafting throughout the hotel, so you have a really good nose! We are super excited to host you again.

6/10 Okay

Jeremy

Business traveler
Room doesn’t have computer desk and table
Stayed 1 night in Feb 2024
Response from The Kimpton Pittman Hotel on Mar 4, 2024
Thank you so much for your review, we will use this feedback to improve our hotel !

10/10 Excellent

Larry

Stayed 2 nights in Feb 2024
Response from The Kimpton Pittman Hotel on Mar 25, 2024
Larry,Thank you for your awesome review! We look forward to hosting you again.

10/10 Excellent

Enri

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from The Kimpton Pittman Hotel on Feb 19, 2024
Thank you so much for the stellar review! We appreciate your business and can't wait to see you again at the Kimpton Pittman Hotel !

10/10 Excellent

Jalen

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were really nice.
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 19, 2024
Hello Jalen, We are so happy you enjoyed your stay with us! Please come back anytime