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Reviews of Hotel Indigo Frisco, an IHG Hotel

3.5 out of 5
Hotel Indigo Frisco, an IHG Hotel
2985 Avenue of the Stars, Frisco, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 642 out of 1002 reviews" "
Rating 8 - Good. 179 out of 1002 reviews" "
Rating 6 - Okay. 85 out of 1002 reviews" "
Rating 4 - Poor. 51 out of 1002 reviews" "
Rating 2 - Terrible. 45 out of 1002 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

mani

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good
Stayed 2 nights in May 2024
Response from Roberto on May 14, 2024
Thank you for your great feedback! We look forward to seeing you once again in the near future!

10/10 Excellent

Tyra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, comfortable, clean room. Great breakfast and coffee. Staff, amazing!
Stayed 3 nights in May 2024
Response from Roberto on May 14, 2024
Thank you so much for all your amazing feedback during your stay! Our staff is happy to hear all the wonderful things you said towards us and our property!

2/10 Terrible

Amanda

The walls are paper thin and I’m pretty sure the woman in the room next to mine was filming / on a call service for adult content all night . It was absolutely horrible . I wanted to get out of the hotel as fast as I could. I complained at check out but the manager said there was nothing he could do about the walls. The fact that someone felt the freedom to use that type of hotel for that makes me never want to stay there again.
Stayed 1 night in May 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Roberto on May 14, 2024
Thank you for your amazing score feedback! We look forward to welcoming you back!

10/10 Excellent

Anna

very good
Stayed 3 nights in May 2024
Response from KG on May 10, 2024
We would like to thank you for choosing the Hotel Indigo, and for taking the time to provide your feedback and rating. We look forward to seeing you again when your travel plans return you to the Frisco area.Kindest Regards,

10/10 Excellent

Wenhao

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in May 2024
Response from KG on May 10, 2024
We would like to thank you for staying with us, and we hope you will come back again.Kindest Regards,

4/10 Poor

Nicole

Disliked: Amenities, property conditions & facilities
Room keys were tried multiple times with assurances that they’d been fixed, then advised the room door had been broken for days and had to change rooms. AC rattled loudly entire stay. Shower was pooling water. Staff was polite.
Stayed 1 night in May 2024
Response from Team Indigo on May 11, 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience or disappointment caused.We would like to assure you that we are committed to providing excellent service and ensuring that every guest has a comfortable and enjoyable stay. We value your feedback and look forward to serving you again in the future.Sincerely,Cory HarpGeneral Manager

10/10 Excellent

CHISAKI, Irvine

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in May 2024
Response from KG on May 10, 2024
Thank you for staying with us, we appreciate your business, and hope to welcome you back in the near future.Kindest Regards,

10/10 Excellent

Tamara, HIGHLAND VILLAGE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in. Front desk lady was wonderful.
Stayed 1 night in May 2024
Response from KG on May 10, 2024
Thank you for staying with us and providing a 5 out of 5 rating. We appreciate the feedback and look forward to welcoming you back the next time you visit our area.Kindest Regards,

10/10 Excellent

Carlos, Leander

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, rooms are spacious and clean. Smells great!!
Stayed 2 nights in May 2024
Response from KG on May 8, 2024
Thank you for taking the time to providing your feedback from your recent stay. We hope you will come back to see us again soon.Kindest Regards,

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great place to stay
Stayed 4 nights in Apr 2024
Response from KG on May 10, 2024
Thank you for staying with us recently and providing your feedback from your stay. We look forward to seeing you again the next time you are in the Frisco area.Sincerely,

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean, quiet, nicely decorated, nice staff.
Stayed 3 nights in Apr 2024
Response from KG on May 10, 2024
We appreciate you staying with us recently. We hope to see you again soon.Kindest Regards,

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place. I will return soon. Thanks for the Great Stay!!!!!
Stayed 2 nights in Apr 2024
Response from KG on May 10, 2024
Thank you very much for staying with us last month, we look forward to seeing you again.Sincerely,

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at many hotels. I must say this is undoubtedly one of my favorites. It is probably the best value I have ever found. The staff are courteous and helpful. Housekeeping personnel service the room every day; post-pandemic, such service is very unusual. I rarely am particularly impressed with a hotel. Indigo Frisco is exceptional and excellent. I cannot recommend it highly enough. I did not want to check out.
Stayed 3 nights in Apr 2024
Response from KG on May 8, 2024
We would like to thank you for staying with us last month, and for taking the time to provide your review. We appreciate your business and the 5 out of 5 rating you gave us. We look forward to seeing you again the next time your travel plans bring you back to the Frisco, TX area.Kindest Regards,

8/10 Good

SarahRose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from KG on May 10, 2024
We appreciate your business and thank you for taking the time to provide us with your rating. We look forward to seeing you again in the future.

10/10 Excellent

Vonda

Business traveler
Clean and nice
Stayed 3 nights in Apr 2024
Response from KG on May 8, 2024
Thank you for staying with us, we appreciate your feedback.Kind Regards,

4/10 Poor

Jessica

Stayed 7 nights in Apr 2024
Response from KG on May 10, 2024
Thank you for staying with us recently. We are sorry we fell short in your experience with us. We hope you will come back again and give us another opportunity to serve you.Kind Regards,

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from KG on May 8, 2024
Thank you for staying with us last month and providing your rating on your stay. We look forward to seeing you again.Kindest Regards,

8/10 Good

Hollis, Aurora

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Except for getting my breakfast right after 3 senbacks, would have given an Exceptional rating.
Stayed 2 nights in Apr 2024
Response from KG on May 8, 2024
We appreciate your business and thank you for providing your feedback. We were sorry to hear your experience was not up to par as it should have been in the restaurant. We will share this with the team as we continue to strive to be the best we can be.Warmest Regards,

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from KG on May 10, 2024
Thank you for giving us a 5 out of 5 rating we really appreciate it. We look forward to seeing you again soon.Kind Regards,

10/10 Excellent

amber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for Comerica
Stayed 1 night in Apr 2024
Response from KG on May 8, 2024
Thank you for staying with us last month and providing your review, we really appreciate it. Warmest Regards,

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from KG on May 8, 2024
Thank you for staying with us last month and giving us 5 out of 5, we really appreciate it. Hope to see you again soon.Kindest Regards,

6/10 Okay

Larry

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
What discouraged us is they had a water leak that was coming up all over the floor…called for the manager to get us some towels and he never brought any. Called again and the night lady came right away with towels so we could lay them on the floor. Hopefully they will reach out to us regarding this
Stayed 4 nights in Apr 2024
Response from Team Indigo on May 11, 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience or disappointment caused.We would like to assure you that we are committed to providing excellent service and ensuring that every guest has a comfortable and enjoyable stay. We are constantly striving to improve and will take your feedback into consideration as we work to make our hotel an even better place for our guests.Sincerely,Cory HarpGeneral Manager

10/10 Excellent

Mika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a power outage before we arrived so our room was not ready when we got there but Omar at the front desk took great care of us while we waited . We will definitely be back.
Stayed 1 night in Apr 2024
Response from KG on May 8, 2024
Thank you for staying with us last month, and providing a 5 out of 5, we really appreciate it. We hope to see you again soon.Kindest Regards,

10/10 Excellent

Ravikiron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is clean, friendly staff. Convenient.
Stayed 1 night in Apr 2024
Response from KG on May 8, 2024
We appreciate your business and rating from your recent stay with us. We hope to see you again soon.Sincerely,

10/10 Excellent

Kaitlin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the email we received before our visit, to the first steps we took into the hotel, we felt extremely welcomed and taken care of. The facilities are very well maintained and clean. We will stay here again!
Stayed 1 night in Apr 2024
Response from KG on May 8, 2024
We appreciate your business and thank you for providing your feedback from your stay, we look forward to welcoming you back.Warmest Regards,

10/10 Excellent

Kelvin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and convenient
Stayed 2 nights in Apr 2024
Response from KG on May 8, 2024
Thank you for your review and staying with us last month.Kindest Regards,

6/10 Okay

Dustin

Liked: Staff & service
Disliked: Property conditions & facilities
Facility conditions did not meet expectations.
Stayed 4 nights in Apr 2024
Response from KG on May 8, 2024
Thank you for your feedback, we are sorry we did not meet your expectations. We hope you will consider staying with us again, so we can hopefully meet and exceed your expectations. Sincerely,

10/10 Excellent

Yevgeniya

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boutique hotel with a wonderful friendly staff. The hotel now offers very good breakfast ( not included). There is a nice park close by and lots of shops
Response from KG on May 8, 2024
Thank you for staying with us last month, we appreciate your feedback, and hope you will come back again.Kind Regards,

10/10 Excellent

Muhammad

Stayed 1 night in Apr 2024
Response from KG on May 8, 2024
Thank you for staying with us recently, we hope to see you again soon.Kindest Regards,

6/10 Okay

Brooke

Stayed 4 nights in Apr 2024
Response from KG on May 10, 2024
We appreciate your business and thank you for providing your rating with us. We are sorry we fell short slightly, so hope you give us another try in the future.Kind Regards,

10/10 Excellent

Tori

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfy stay. Beautiful walking areas outside. Only thing was tree shower head didn't stay on straight (it was a hose). Other than that it was very nice!
Stayed 2 nights in Apr 2024
Response from KG on May 8, 2024
We appreciate your feedback, thank you for providing us with your comments, and we hope you will come back to see us the next time you are in the area. Kind Regards,

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was AMAZING! They were attentive and fulfilled all of my requests. I would definitely recommend and will be staying again.
Stayed 2 nights in Apr 2024
Response from KG on May 8, 2024
Thank you for providing your feedback from your stay with us last month. We look forward to seeing you again in the near future. Kindest Regards,

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from KG on May 8, 2024
Thank you for the 5 out of 5, we hope to see you again.Kindest Regards,

10/10 Excellent

Donna

Traveled with family and small children
Liked: Cleanliness, amenities
Excellent service, exceptional amenities. Will definitely return.
Stayed 1 night in Apr 2024
Response from KG on May 8, 2024
Thank you for your feedback, we look forward to seeing you again.Kind Regards,

10/10 Excellent

Patricia, Stafford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel! If I could give this a 10 rating I would. Friendly staff, clean facility, very nice room, great food and just a block to the Comerica center in Frisco. This hotel is also adjacent to a beautiful walking path with a stream. Highly recommended!
Stayed 2 nights in Apr 2024
Response from KG on May 8, 2024
We appreciate your review, thank you for the great feedback and we look forward to welcoming you back to the hotel in the near future.Warmest Regards,

10/10 Excellent

Shawn

Great location and experience. We’ll be back when visiting!
Stayed 1 night in Apr 2024
Response from KG on May 8, 2024
Thank you for providing your feedback, we look forward to seeing you again in the near future.Kind Regards,

10/10 Excellent

Bernard, Calgary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and it was clean and safe.
Stayed 3 nights in Mar 2024
Response from KG on May 8, 2024
Thank you for providing your feedback, we truly appreciate it. We hope you will come back to see us the next time you are in the Frisco area.

10/10 Excellent

Terrance, Byram

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Mar 2024
Response from LY on Apr 2, 2024
We do appreciate you and we look forward to seeing you again!

2/10 Terrible

DURGA

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I had the most scariest time of life - actually at 2:30 am someone came inside my hotel room !! Seems like the staff at the from desk allocated the same room !! I was so scared two people opened the door and switched on the lights - trust me I was scared for my life !! Don’t ever do this - this property I so nice and clean but this experience was a night mare !!
Stayed 1 night in Nov 2023
Response from Team Indigo on May 11, 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience or disappointment caused.We would like to assure you that we are committed to providing excellent service and ensuring that every guest has a comfortable and enjoyable stay. We are constantly striving to improve and will take your feedback into consideration as we work to make our hotel an even better place for our guests.Please feel free to contact us directly if you have any further questions or concerns. We value your feedback and look forward to serving you again in the future.Sincerely,Cory HarpGeneral Manager

10/10 Excellent

Dung

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean hotel!
Stayed 1 night in Mar 2024
Response from LY on Apr 2, 2024
We appreciate you and we hope to see you again!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my 5 hour stay.
Stayed 1 night in Mar 2024
Response from LY on Mar 28, 2024
I am very glad you enjoyed your stay!

2/10 Terrible

Tyler

Stayed 1 night in Mar 2024
Response from KG on May 8, 2024
Thank you for staying with us last month. We are sorry we fell-short on your experience. Please keep us in mind if you are back in the Frisco, TX area, we would enjoy giving you another experience you can enjoy!Kindest Regards,

8/10 Good

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didnt like that we didnt get a daily supply of towels & trash pickup even after i asked for it. We stayed 4 nights. Otherwise, it was great with very comfortable beds & nice shower with nice water pressure.
Stayed 4 nights in Mar 2024
Response from LY on Mar 28, 2024
I am glad you enjoyed your stay and we look forward to having you back!

8/10 Good

MeOcha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was alright until the last night we were not able to get any rest due to this loud noise coming from the air conditioning unit. I had requested to speak with the RM but I assumed this message wasn’t past the night we were given the run around stating that they were trying to contact a on-site manager so no sleep the night before we had to get on the road also the front desk informed me that he would have the RM to give us a call about this also they blamed this on the city being building that night. But other than that everything was fine. Would have appreciated a follow up call
Stayed 2 nights in Mar 2024
Response from LY on Mar 28, 2024
We do appreciate you staying with us and hopefully you come again!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Our favorite hotel in the area.
Stayed 1 night in Feb 2024
Response from LY on Mar 22, 2024
I am glad to hear that. Thank you for staying with us! We look forward to having you stay with us again.

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the location and quality.
Stayed 1 night in Mar 2024
Response from LY on Mar 22, 2024
I am very glad to hear this! We look forward to having you stay with us again.

10/10 Excellent

Allyson

Stayed 1 night in Mar 2024
Response from LY on Apr 3, 2024
Thank you for staying with us! We hope to see you again!

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean hotel
Stayed 2 nights in Mar 2024
Response from LY on Mar 22, 2024
I am very glad to hear this! Thank you and we hope to have you stay with us again,

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and staff super friendly!
Stayed 1 night in Mar 2024
Response from LY on Mar 22, 2024
It is great to hear this! Thank you and we hope to see you again!